was very clean the staff was friendly altogether i like the place pool was clean breakfast was pretty decent will

the breakfast was excellent, and the employees were helpful and knowledgeable

breakfast

very very clean, super friendly staff, great breakfast

absolutely fantastic breakfast selections. staff very friendly!

the restaurant is wonderful and the next morning breakfast amazing as well as the staff is always so friendly and helpful

is quite lacking)

the continental breakfast was really good. the staff were super friendly and thoughtful.

t sure of spelling) was outstanding.

fitness equipment needs to be upgraded

the amenities gym, pool and the hot was nice.

breakfast bar should be open later

was really happy to have french toast at breakfast

still the pool and hot tub needs to be warmer

went above and beyond to be sure we had breakfast before leaving at 5am for a flight

the grandbabies loved the pool area and the free breakfast

i didn’t like breakfast. vey poor selection of food

the complimentary breakfast more than exceeded my expectations

was broke whole time pool was disgustingly dirty no breakfast like they said no bar it was all a

pillows were great. kids sundae bar was wonderful!!

i loved the small kitchen and the bathroom

the full kitchen

the pool, fire pit, grills and laundry are a plus

great breakfast buffet

was super clean, the beds were comfortable, breakfast was great, the staff was amazing, and the pool was nice

there's an indoor pool

the pool and 24 hour gym are a bonus

a small kitchen area in our room with sink, dishwasher and hob - clean room with new furniture - plenty

the climate of the pool, i think, can improve the water temperature very cold.

the kitchenette was very nice as well

the staff were very nice and the rooms were great. loved the kitchenette.

the breakfast, the rooms, the pool, the location.

laundry

two of my kids took a long time to feel better was tempted to take them to the hospital for inhaling that

the free breakfast and kitchenette

breakfast had lots of great options

very friendly staff, great breakfast, newer facility, very clean, state of the art, lobby opened all night with coffee, ice

location. breakfast.

staff, cleanliness and hot breakfast all exceeded our expectations.

location, appearance, breakfast was offered at 6am on a saturday!

breakfast was very good. having bar area for evenings was very nice feature.

breakfast was good the pool was a little cold especially for being indoor but it was all very clean

i appreciated the late check out - very accommodating

breakfast selection was limited to moainly cold cereal and hot oatmeal, and no meat

kids slamming doors for hours running up and down the hallways made it difficult to sleep

the beds were very comfortable and the breakfast and coffee were really

breakfast was excellent different variety

bedding is awesome, breakfast terrific.

that pool was only open until 1100pm.

breakfast was awesome

breakfast was outstanding

the bed was really confy and was allowed early check in and late check out

a lot of other people were not watching they kids and they kept

flight was very late at night and they gave us a late check out time, and the staff were all very nice

very clean, nice and clean pool, good breakfast, clean and comfy room

shuttle [free] was

breakfast was good

breakfast was great, rooms even better

complete kitchen in suite

cleanliness, free breakfast and convenience to airport with plenty of free parking spaces.

tv was so small that we couldn't even watch it, and the indoor pool isn't heated so we couldn't swim

pool was closed due to state orders and no where was that posted beforehand and the provided

breakfast was good. the place was clean and quiet. good location.

breakfasts were good, easy access, a very good place to stay

pool was too cold to enjoy and the water wasn't circulating

swimming pool was nice, but small and there were no changing facilities there, which made things a bit

friendly staff, clean room and common areas, hot breakfast

the breakfast in the morning was good and nice to have available

i paid for a pool to use during our stay and it wasn't open at all because of corona.

the breakfast was great!

nice place, pool ,hot tub, free breakfast, walking distance to a very nice bistro with a full bar and only 10 min to bittersweet

breakfast should have more choices

beds, excellent shower, cold air conditioning, good choice of breakfast items

found the breakfast bar just great

could use more variety of breakfast

the staff was very friendly, and the continental breakfast was good quality

staff was exceptionally friendly- even at 5am. super clean and breakfast was awesome.

the pool was small.

this property was absolutely a great place and breakfast was really good too.

i didn’t like but the pool room was hot to watch the kids swim

the pool was stained and looked dirty. hot tube jets didn't work.

beds were real comfortable. rooms clean. staff friendly. my kids and i lived it.

they never said anything got my kids ready to go and found a note on the door to the pool

there would have been coffee and even a very light breakfast, even to people leaving very early

the bar closed too early -11pm

no food access. i was starving. no breakfast and no late night food options

breakfast

the pool was heated but it was still nice it was just hot outside on that day otherwise i'm sure it

was very friendly and helpful very clean nice rooms breakfast was good very professional staff and

the rooms were great, the bathrooms and water pressure were wonderful, and the grounds

only issue was breakfast bagels and donuts were hard like they were used over and over again would like to have

location great breakfast was good

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact never did so

wifi of the pizza place next store worked well in my room

called to let them know i ll have a late check out, woke up to 3 arabs 2 guys 1 female banging on the door, tell me they going to call

breakfast was delicious

the weekend don’t offer breakfast

the breakfast was nothing special.

pool area was crowded

room was nice the people were friendly the staff kept it clean the pool at the top was fun the games were cool and the ac worked really

also, the room phone wasn’t hooked up so we couldn’t call for room service or anything

the pool temperature was a bit shocking but the kids loved it.

has no airport shuttle despite claim to the contrary on

guest suite with kitchenette was ideal for our group of 4 adults and a baby

there were parking lot lights but none on the building itself, not even the entrance

have the pool & hot tub to use & have good night sleep

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

good complimentary breakfast

staff was beyond helpful and diligent about having all the breakfast amenities and care area stocked and full

the girls liked the pool and breakfast.

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

the swimming pool was too small.

no shuttle to airport after 12 noon

when we were putting the kids to bed the neighboring room was pretty loud

there was no shuttle available at the time that it was advertised online.

called after i booked the room about the shuttle, they said the would pick me up the shuttle runs that late

we called for the free airport shuttle

there is a planet fitness nearby, so if you have a membership, that is a place you can go and work out

i needed a shuttle to the airport very early(5:30am) outside of the free shuttle hours, and they were quick to

very helpful and friendly staff, clean comfortable rooms, convenient airport shuttle.

room was spacious, clean, modern, & had a kitchen

the kitchen area was nice as well had our grandkids with us so the refrigerator came in handy for

didn't bring fresh towels were we requested, didn't change the garbage that was full in the kitchen and the bathroom and there was a nail clipping

very spacious rooms and very clean style in the kitchenette

it's not a standard hotel room with a kitchenette added on, but a full apartment-like layout with separate bedroom and living

hot breakfast

pool was so heavily chlorinated kids were coughing my eyes were burning never experienced this at a

better option for breakfast

the location, the room, the pool it was all beautiful

continental breakfast.

the pool looked nice even though we didnt utilize it

personal & breakfast

they ran out of meat for breakfast very early and didn't replenish it.

breakfast area was very clean and a good variety of

helpful staff, wonderful comfy bed, breakfast included plenty of choices besides the usual carbs

balcony overlooking the indoor pool was unexpected but an amazing surprise for my kids and i

was a small group of younglings hanging out in rear of parking lot drinking beer and smoking

the kids had a great time

very nice hotel! pool was nice as well as the games available for kids/adults to play!

i usually hate having to go in with my kids but i walked right in

liked the staff in the front desk, in the dining room, housekeeping, pool was clean the green area

pool wasnt open 24hrs a day

the staff is friendly the breakfast is good overall i will stay again

the breakfast selection was poor and not fulfilling even for my kids which was a huge bummer!!!

the staff, room was great. decent breakfast

breakfast could be a little more friendly

rooms feel large , kitchen

breakfast wag good, i wish they served bacon

great breakfast, loved the pool, and the bedroom was very comfortable!

the breakfast was actually good

they had free breakfast

i wish breakfast was included in the stay, but not a huge issue.

offer free breakfast.

the location, the parking, the building layout ...

didn’t like the breakfast at all

or fridge someone got room for some teenagers i was harrassed because they assumed they were my kids and they were not

there are no amenities for kids, not family-friendly

airport shuttle

very loud group of kids or young adults in room adjacent to ours until midnight (but hotel at

proximity to airport, free shuttle service, nice staff

room overlooked the pool and was right above the breakfast nook

location, staff is friendly, recently remodeled, the pool and hot tub are nice too!

staff is very nice and acomidating. we love the indoor pool.

that the pool hours are 10am to 10pm.. should be open at 7

really enjoyed pool hot tube breakfast and location. great place to be.

the laundry room was nice

the fitness room had a strong mold and mildew smell

didn't have change to use laundry

none of the equipment in the fitness center worked

facility was excellent the pool the stuff the breakfast was amazing and good customer service

too much for the first night pet fee

no breakfast. no swimming pool, no gym was open and was advertised

there is even a sports bar across the parking lot

there's a laundry facility on st as well as a pool and spa

loved the adult time for the pool and hot tub

the room was very spacious and the pool was great!!

would have been perfect had it not been new years eve and really crowded with families (kids)

only thing i think would improve the bathroom is a grab bar on it least one end the tub

and gary was very insightful about the indoor/outdoor pool and it was very therapeutic

wished the pool had and adult only hour and the alcohol could have gone a but longer too

thought the pool was small for the amount of people swimming

there was an inside pool and work out

friendly staff, nice pool, and a decent selection for breakfast

sweet staff, awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved the

it would run for a very long time but after a few times of wiggling the handle it stopped and breakfast was great i didn't try the apple cinnamon waffles but they sounded and smelled amazing

was very friendly, rooms are clean, breakfast has a big selection, the beds were comfortable and just off the freeway, but you dont

but, the laundry room was filthy

i love the spa tube it was very comfortable and fit two people!

swimming pool or hot tub

laundry costed $10

night and early morning, found out as we were leaving, we were a couple of doors down from the laundry room on the 2nd floor

people and crying kids all night long until 1am, smelled like weed, elevator sounded like it was going to break and

we needed a quiet night away from our kids and this was exactly that

was closed, the bar was way too bright and no vending machine

took a while for the staff to bring pool towels.

live in california and fly to grand rapids airport to see my kids in muskegon in norton shores because of this i'd like to come twice a year your hotel is at a

breakfast in the morning had a very nice variety of hot and cold items and the hot tub by the pool

breakfast could have more options but it was still satisfactory.

clean pool, easy access from road. staff was really nice.

even a late check out so we could avoid the icy morning road conditions

fantastic room. fantastic breakfast selection.

my room was over the laundry, so there were loud sounds of water turning on & off until 11pm

excellent choice of healthy breakfast.

laundry machine was not working, the staff offered to do our laundry, but for some reason did not,

it was quiet, clean, good location, and the breakfast was very good

the staff was flexible on the pool hours as we arrived late.

the hotel was 2.3 or so miles from the airport with shuttle service.

missed breakfast due to early flight. pool was very nice and wake up call was appreciated.

location, room size, gym and laundry access, comfortable

pool could have been open longer

comfy bed, nice dark shades of window, full fridge, the stove, nice pool and hottub

the price needs to be lower , no pool and no breakfast.

was staying for my sons devos hospital trip and we weren't happy our kids were woken up, called the front desk to ask what was happening and the lady was very

friendly staff great breakfast. nice pool area.

the fact that the pool is smaller so 5 people seems crowded.

perfect for our needs. indoor pool great. great breakfast. family friendly. would stay again

there's a nice fitness room and a smallish indoor swimming pool

it looked like the fitness area was clean and offered a number of different workout options

tracking of the water in the elevator from the pool there were a number of kids unsupervised in the pool area and tracked water all over your beautiful

did not have time to have breakfast, i left at 4:00 am so i'm not able to rate it.

i don’t believe i should be asked how long i’m going to be swimming with the kids

had issues getting conjoined rooms (we have kids)

was a quick getaway for my wife and i without our kids

there was no pool for the kids to swim.

there because they said they had restaurant bar and pool there got there all 3 were closed very unhappy with our stay

dead bolt did not work and the extra security bar would not work either

the bistro) was good although highly priced, swimming pool is ok, gym is tiny but ok, parking and location are great

found a dirty wet washcloth and used bar of soap in our shower.

parking fee, bar hours (closed after concert and would have like to have one drink to settle after concert at

super nice bar by the lobby with really good food

i had the best margherita of my life, truly, at the bar right after i checked in

and the food at the bar was wonderful, had the shrimp and meatballs

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

receptionists that were super helpful and friendly; the dj and bar on weekends was super convenient and fun

didn’t include breakfast with the rate but that wasn’t a big deal as they do have a little bar and serve food

there was a wedding next door and the crowd at the bar made it hard to get service.

need an ice machine on each floor instead of having to go to the bar to get ice.

we loved the location and the bar in the lobby. everyone was very friendly and helpful

the bar area looks cool but haven’t tried it out

also, when we had ordered room service, we left our tray outisde of our room as instructed at 5:30 pm

room service was delicious & fast

service in hotel bar was non existent

and maybe a little bigger room service menu

pool closet at 11:00pm

but the people who greeted us, served our bar drinks and handle the breakfast buffet were fantastic

pool was very cold

no microwave in room. no free water in room. pool and gym closed but that is understandable

breakfast was an all that but a hotel room in the state i love i like the hotel is a beautiful

i didn’t like the breakfast

put all my anxiety at ease by letting us know of road closures, and their shuttle service was fantastic

great restaurant on site/room service

a shuttle from the airport would have made this perfect!

it was easy to confirm my reservation, we were able to get a refrigerator and early check in, extra towels were supplies without issue

more options for continental breakfast

that they are functioning 24 hours, so you can check in anytime and have a snack at the snack bar at any time

the location and breakfast were awesome, and checkout was seemless

breakfast was fantastic, the bed was comfortable and there is laundry for the guests

friendly staff, close to everything and great breakfast!

location, friendly staff,clean, nice pool area

they had a better gym with bigger dumb bells

the spa wasn't open.

beautiful lobby, clean gym and pool

pool wasn t very warm.

totally bummed out the kids as they woke up early to go swimming before we checked out and couldn t

the hotel was beautiful, clean, and updated. the pool and hot tub were clean.

pool area was really nice and the hot tub was amazing

slept in through breakfast because i didn't want to get out of bed

no show shuttle

did not have breakfast

lobby has table games that were of great help for my kids to stay still for a while

pool awesome jacuzzi would be nice to have one in the room though if that's an option for not an

narrow it to one? the beds were great and breakfast was awesome everyday.

always stay here for my daughters gymnastics competition in grand rapids

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our evening meal

bonus to have laundry facility on site too

awesome view, love the breakfast and pool

water fountain inside the gym. water fountain outside of gym didn t work

pool a little small but still fun

- the room service was around 10-30 a person per meal

breakfast was great also

they even accommodated me with early check in for my children even though i wasn't onsite at the tiime

very very warm inviting environment the people and staff are always so kind and very helpful the breakfast buffet is always in

breakfast was good

parking lot was in rough shape

maybe just extending breakfast to 10:30 a.m. other than that it was great.

the pool is too small and had entirely too much chlorine in it. no hot tub.

loved the breakfast to go bags!

nice and clean. pool was clean and room was nice.

pool a little small and no hot tub.