the pool was a nice touch, and the rooms were so clean and comfortable

shuttle: - super convenient

very nice, had easy access to local stores and parking

some of the furniture was worn and the parking lot needs to be resurfaced

the fitness room was nice

ffle machine was a bonus

beautiful courtyard and pool

loved the complimentary laundry facilities

property was in a great location, had plenty of parking spaces, great breakfast options

were no coffee cups to begin with but eventually one of the kitchen staff set out some small styrofoam cups

no breakfast but there is a restaurant

loved that the property had a restaurant and a bar at the hotel and the food was amazing for dinner and breakfast

would have liked the breakfast included.

pool was closed for no specific reason and was one of the reasons i booked it

only 1 small bar of soap.

it's not a standard hotel room with a kitchenette added on, but a full apartment-like layout with separate bedroom and living

very spacious rooms and very clean style in the kitchenette

the kitchen area was nice as well had our grandkids with us so the refrigerator came in handy for

the kitchen was well organized and i liked that everything had been put in the dishwasher so we were

we're missing alot of kitchen things

helpful staff, wonderful comfy bed, breakfast included plenty of choices besides the usual carbs

kids knocking on the doors playing

my kids had a great time in the pool!!

swimming pool also the bed and just the environment period i love this hotel

location and the breakfast.

people are nice and bed are clean. pool is good.

the room was very spacious and the pool was great!!

there's a laundry facility on st as well as a pool and spa

really enjoyed the pool and bar area. breakfast was very good but on the expensive side.

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

free shuttle ride to the airport. ac worked great.

the free shuttle to/from the airport

called after i booked the room about the shuttle, they said the would pick me up the shuttle runs that late

i called the hotel to pick me up even it was not shuttle hour

their airport shuttle is not up yet, but they more than made up for the inconvenience.

the girls liked the pool and breakfast.

the pool was perfect size for my smaller kids and big alike and the hot tub was great for us adults

i loved the indoor pool and exercise room.

pool and hot tub are the cleanest i have swam in at a hotel, the staff was very friendly and

pool & bedfast

pool wasnt open 24hrs a day

bar kitchen staff were excellent

were very kind and tried their best but they had very little to do with the unavailable clean laundry and dirty rooms

i was glad there was a guest laundry room but i had to fix the dryer vent because it came off and made the room a sauna

they didn't have an up to date tv listing, very little for breakfast

the hot tub did not have much water flow coming from the jets. kind of just a hot pool of water.

kitchen was well equipped

was very comfortable and the pool was fun the kids love it made sure they went every day and the breakfast was good and it was close to everything

course i wish the pool had been open so we could have splashed around, but it was closed due to state governor

great breakfast, loved the pool, and the bedroom was very comfortable!

room was very comfortable. would have liked a breakfast included for the money they charged.

i wish breakfast was included in the stay, but not a huge issue.

gym equipment

they had free breakfast

offer free breakfast.

or fridge someone got room for some teenagers i was harrassed because they assumed they were my kids and they were not

great location to the airport, timely shuttle!

it was nice having a full service bar and restaurant

the gym is

shuttle only to airport

the laundry room was nice

breakfast and the privacy

there was a pool it was just not

i woke up early to get breakfast

the staff, the fitness center

staff and pool was open.

has a bar and restaurant

hotel was perfect, the number of kids at the kickback, pool and breakfast was crazy but understandable seeing that it was new years

breakfast was also very, very good

and gary was very insightful about the indoor/outdoor pool and it was very therapeutic

clean rooms, friendly staff, great pool (althought extremely busy) breakfast is also hot and wonderful

big suite, comfy bed, great breakfast, wonderful staff

great breakfast

was told the pool was open

breakfast items i tried were great

better option for breakfast

kids were using pool deck as a water slid sliding into the

were right next to three or four familys of traveling hockey moms and to have the kids running up and down the halls starting at 6 am wasn't great

the breakfast was great.

for the airport before breakfast was served

the staff we encountered was super friendly and great with the kids.

and staff were great, room was clean and we used the airport shuttle which dropped us off and picked us up at the airport and we were able to leave our car at

they’d told us that we had to notify them in advance to take the airport shuttle

the hotel was 2.3 or so miles from the airport with shuttle service.

location and staff were all excellent to work with and the availability of shuttle service and parking at the hotel during travel were bonuses

the smell of the pool in the hallway the next time i’m a get a room on the second floor

the comfortable bed, the breakfast service

free airport shuttle

the fact that the pool is smaller so 5 people seems crowded.

location, shuttle to airport at 4am, very comfortable bed.

staff went above and beyond to serve our family of six, especially great with the kids!

quiet, hot tub, breakfast, bed.

booking my hotel online, i called to verify the free shuttle service from the hotel

there wasnt a spa ud83dude1e

breakfast since covid is not the same of course. but when you run out of coffee....

and we were located next to the laundry and the lobby

how quite it was in the room. the pool was a great size for the kids as well.

the hotel has a nice work out room + pool

kitchen suite at a great price

pool should stay open for adults later

breakfast was very good seeing as though i wasn't feeling well be that waffle made my day

breakfast was good

breakfast and pool were good.

everyone enjoyed the breakfast area

friendly staff, nice pool, and a decent selection for breakfast

friendly staff, nice pool, and a decent selection for breakfast

the gym is pretty run down and the push/pull side of the multi-station machine is essentially broken

got the kitchenette room

room with kitchen, no silverware, pots, can opener, or dishes

example; no laundry because washer was not working

night and early morning, found out as we were leaving, we were a couple of doors down from the laundry room on the 2nd floor

live in california and fly to grand rapids airport to see my kids in muskegon in norton shores because of this i'd like to come twice a year your hotel is at a

everything...and the shuttle to the airport was a bonus.

no brekfast no pool no gym

gym was nice had good staff at certain times

it place hotel and nice place to stay if u have a family nice pool jacuzzi steam room workout center surrounded by good food places in

cleanliness. breakfast and having a kitchenette.

enough parking spaces for guests, had to park on other side of different hotel nearby

parking. i had to park at the holiday inn next door. next time i will just there.

great breakfast included

i really liked taylor she was a great help and the laundry room was very clean

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

pool was nice, temperature was great

pool awesome jacuzzi would be nice to have one in the room though if that's an option for not an

liked that we did not have to go through the lobby to get to the pool

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities there as well

i asked for early check in and late check out and got it with no problem

pool was too cold for me, hubs and child enjoyed. card only, no cash...

super comfortable bed, and excellent gym

breakfast is

very clean & friendly staff. swimming pool!

i love these hotel the staff is friendly the breakfast is exceptional and it s clean

the second room had a sliding door with a broken lock; a bar the lock

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast was nice

the wifi make life easy to keep in touch with the family and colleagues

there were always people carrying baskets of laundry to other floors

breakfast was delicious

didn’t get to use the upstairs pool table and indoor pool because it was after 11 once we got back

the weekend don’t offer breakfast

did not use pool or fitness center

the pot holes in the parking lot and the pool not being open.

great breakfast buffet

pool could have been bigger and there was no hot tub

front desk personnel were wonderful, the room was immaculate and comfortable, breakfast was as good as any breakfast restaurant

homey and had all the kitchen essentials needed for us during our stay

amenities were great; ie, pool, fire pit, grills

was very comfortable and the 24/7 gym had everything i needed during my business trip

the breakfast was great. and staff was helpful. a lift ride to venue.

breakfast was the worst part

a lack furniture with drawers to hold clothes. swimming pool..cold water..should be warmer

rooms was good size and clean good breakfast decent pool parking garage

there was no pool for the kids to swim.

had issues getting conjoined rooms (we have kids)

was a quick getaway for my wife and i without our kids

they had just opened up the bar and they made a drink that seemed like they had been doing it for years

onsite bar and restaurant were a great option

need an ice machine on each floor instead of having to go to the bar to get ice.

there was a wedding next door and the crowd at the bar made it hard to get service.

the bar had a great happy hour

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

super nice bar by the lobby with really good food

i had the best margherita of my life, truly, at the bar right after i checked in

we loved the bar and lounge area

and the food at the bar was wonderful, had the shrimp and meatballs

but the people who greeted us, served our bar drinks and handle the breakfast buffet were fantastic

erin too displayed exceptional management skills as he worked both the check-in as well as the bar flawlessly

the bar was a fun place to hang out after being out all day

no microwave in room. no free water in room. pool and gym closed but that is understandable

ud83dude06the pool could be bigger.

the wait staff at the restaurant and bar were absolutely delightful!

they were able to accommodate me for an early check in as well as a late check out and where overall just very

there because they said they had restaurant bar and pool there got there all 3 were closed very unhappy with our stay

bar/restaurant was amazing, staff was all very nive and accomodating especially when we needed a late check out for a dr appt

gym did not have a exercise bicycle unfortunately no room service after one night's stay ad no

our stay was amazing. the hotel is clean and pleasant. nice pool and amazing rooms.

gym and great view of downtown grand rapids

the location and breakfast were awesome, and checkout was seemless

huge room, great breakfast

cleanliness and the staff was willing to assist with breakfast needs.

i especially loved the room service so easy to order and came straight to the room nice and warm

room service was very slow.

service in hotel bar was non existent

i also like the pool area, spacious and clean

not much in terms of getting a quick snack or room service

spa was amazing

fun for kids

wish room service extended beyond 11:00 p.m.

they had a better gym with bigger dumb bells

pool area needs some attention. maybe make an 18+ area or don’t allow kids in the jacuzzi.

that pool was only open until 1100pm.

was clean quiet breakfast was not breakfast due to covid but they still had fruits, juice, cereal, etc

fitness room

sauna, fitness room

the beds were very comfortable and the breakfast and coffee were really

very clean ! the property is perfectly located to the arena. the shuttle was a life saver!

friendly, clean, modern, shuttle to downtown, restaurant in the hotel for breakfast, room service, maintained really

pool area was prefect for my grandkids, not very many people in pool area at once

i called room service and they took care of it right away

no continental breakfast????

breakfast in the morning was one of the best i've had at a hotel

the included breakfast was so much better than a standard continental breakfast, and the pool area was beautiful

loved having a gym room, it exceed my expectations

from the front desk to the ones working breakfast and the bar during the cocktail hours

thought this would be offered or brought daily without calling) no one came for our room service items even after we left it outside the door

very friendly staff, great breakfast, newer facility, very clean, state of the art, lobby opened all night with coffee, ice

breakfast had lots of great options

very friendly staff, very clean facilities, breakfast was wonderful!

staff, cleanliness and hot breakfast all exceeded our expectations.

the breakfast was good

i didn’t like the complementary breakfast

staff, rooms were spacious with a full kitchen, pans, silverware and all, it's only been open 3 weeks but this will be our stay place when

the staff were very nice and the rooms were great. loved the kitchenette.

the breakfast, the rooms, the pool, the location.

breakfast was gross. we didn't like the free breakfast at all.

we felt very at home with the kitchen area and couch

i didn’t like breakfast. vey poor selection of food

the pool area was really nice

loved the pool area, my 4yr old grandcutie has a blast!

once the office staff member got off her cell phone… then she came into the kitchen area and apologized a lot and said that she would have the fresh food items out as soon as

here was top notch: the staff, room, breakfast, wifi, pool

asked for a early check in which was no problem, room was ready when we got there

the breakfast was great . the bed was comfortable

the pool has been broke for over a year. fix it

maybe warmer water in the pool

all was well we were allowed an early check in which was nice.

my daughter would say the pool.

the bar in the lobby, the breakfast was good for the kids.

time to visit pool area, but did not see a whirlpool from view outside, whirlpools are great, but understand

didn't keep up on laundry enough to keep towels available for the pool

liked having a living room type space, a fully stocked kitchenette, and that there was a large table we could roll out and use for both dinner and games

a small kitchen area in our room with sink, dishwasher and hob - clean room with new furniture - plenty

cleanliness, and efficiency kitchen were nice

the kitchenette was very nice as well

the climate of the pool, i think, can improve the water temperature very cold.

very quiet, pool was great staff was wonderful

parking lot was in rough shape

the pool was nice and warm and the breakfast options were pretty extensive

no parking 4

parking was convenient.

breakfast was good, location was convenient, staff was friendly, common areas and room was very

breakfast was wonderful, rooms are clean and smelled great, easy to get to, pool was fun for the kids

pool a little small and no hot tub.

rooms, friendly staff, and the breakfast food was exceptional

kids didn't have access to juice in the morning because staff said it was

only wish they would enforce the pool rules

i liked the hot breakfast

absolutely love the pool area and walk out set up

we really enjoyed the pool and hottub. the rooms were clean and upgraded. breakfast was great.

location, near a regatta venue where i was competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap and fabric softener, friendly staff,

the fitness center has a tv and free weights

even a late check out so we could avoid the icy morning road conditions

pool and spa was open, friendly staff, clean room, hot breakfast and location.

breakfast looked and smelled wonderful but i’m not much of a breakfast eater so i didn’t try

always very clean. staff is always amazing. breakfast is always good.

the hotel was clean and the breakfast was delicious

this isn't a super important amenity but i was a little disappointed to find there was only a pool

only thing we were disappointed with was how cold the pool was

modern, comfortable, fitness room, pool, quiet

pool was nice

the pool was small.

spacious rooms, walk in shower, clean, free parking, decent breakfast.

this property was absolutely a great place and breakfast was really good too.

were very pleased with this hotel; it was very clean, the rooms were comfortable, and the breakfast was very good

breakfast was amazing as well as the pool facilities

no breakfast or pool but understandable with covid

location, staff is friendly, recently remodeled, the pool and hot tub are nice too!

wish they would have their breakfast items out by 6:30 am so we could get more than just coffee.

breakfast. could be better

pool

the rooms were huge, beds were comfortable, and breakfast was a bit above expected.

the breakfast was fantastic, definitely made everyone's tummy's full

clean pool, hot spa

few small details could have been improved upon like the heated pool i thought could have been warmer, but not everyone in our group thought so

it was clean staff was friendly price was great. kids loved the pool.

the hotel was very clean and modern. the breakfast was amazing.

rooms were clean, good breakfast, nice hot tub and pool

balcony overlooking the indoor pool was unexpected but an amazing surprise for my kids and i

good breakfast, nice pool and hot tub area, awesome room

we had two rooms one for my parents and one for us and the kids

laundry room is terrible

laundry facilities was not able to use

we had to ask for linen bc they were so short on staffing that they were behind on laundry!

we went for breakfast at 9:45 and it there was almost nothing left

really enjoyed pool and hot tub. breakfast was good and enjoyed the fruit infused water.

no pool or hot tub no working no exercise room

staff was very friendly, easy to find, ev charger was the main reason we booked our stay.

pool and breakfast

no pool and no hot tub or no exercise room

i really like the staff. i like the breakfast. the bed was comfortable.

breakfast was great considering the circumstance

nice staff, clean facility, great breakfast reasonably priced

the pool was definitely too cool for me personally- would have enjoyed a hot tub option

love the place! love the staff! super love the bar tender/breakfast girl!!

couldn't use cash at bar and had to use key cards for lights both were very inconvenient

absolutely fantastic breakfast selections. staff very friendly!

the pool was perfect used it twice

wonderful breakfast and friendly staff

unfortunately, due to covid, the pool was not open

the pool is almost an afterthought

q) was superb.

breakfast was fine, the room was nice size and the staff was very friendly.

nice and quiet till all the loud drunk golfers arrive

the continental breakfast was fine and the layout an area was perfect for our needs

was told that the bar would be open late came back at 11 pm and it was closed

the jumping kids above me. sounded like elephants.

very clean and comfortable. wonderful coffee machine at breakfast bar.

salt water pool is wonderful, warm and clean and fresh, no pool chemical smell when you arrive at the hotel

salt water pool was nice and they had a very good breakfast!

let me assure you my kids never stays up past 9

loved the historic building, the bar downstairs, and the comfortable beds.

continent breakfast could have been better

of the rooms were directly above the bar and would be affected by the noise downstairs

liked the history of the props and having the restaurant and bar right there as well

the music from the bar downstairs is loud as others have said, but that didn t bother us