their indoor pool was warm, and we loved swimming there throughout our stay

room service available late which was great for a late arrival

the pool was great, the room was clean.

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

the menu at breakfast was perfect, clean and warm room, no noise ...

breakfast was average

breakfast was really good and worth for the price

they would just have breakfast included in the current rate, and a little more easily accessible from bigger roads it

good breakfast and parking lot

great breakfast, spacious room

pool looks nice, we didn't try it

the pool and de breakfast

the pool was cold all the time even though i was promised that it is always hot

location, price overall, cost of breakfast

signs), small tv, no complimentary coffee pot in room, bath needs renovations, gym needs renovation and

d small), the tv in the room is also very small,

24 hr room service, complimentary daily bottle of water wifi and parking, price, taste in food, professional staff, quiet in-room refrigerator and ac

wifi internet was fast and reliable even though i had a room at the end of the hall

quires a renewal), pillows, no coffee pot in room, only 1 bottle of water, entrance to

they have an agreement with the local huge gymnasium so it is nice to stay with them as we can do exercise at the gym at the building

amenities gym and places around

also gym was good but could be better adding more

breakfast was a buffet with a lot of option but i only used it twice during my 7days trip

the bar was a bit noisy a couple of times at night

great room. bar / restaurant really nice.

breakfast was too expancive

a 5-star hotel with great amenities, including top notch spa, gym, steam and sauna facilities

nice rooms cozy beds nice bar with area to smoke

very good breakfast, very nice gym.

huge restaurant and bar facilities

the room mini bar is not filled

staff,breakfast and clean

staff were very nice. clean. good breakfast also.

the breakfast was not good, the eggs were just like balls of eggs stick together and overcooked

good ac the staff quick attendable and the resturante no big selection don’t like breakfast needs more fruit n egg whites n no liquid

the breakfast could be better

spacious rooms and parking for our car

wifi wasn t good and bed sheets weren t very clean

the amount of time it took them to handle my room service requests

free wifi in the room ,no wifi in the lobby

breakfast changed to only continental

breakfast was fine. good coffee room rates are very fair. i use the hotel frecuently

the breakfast was awesome, very far from the airport.

the options for breakfast were limited

quickly check in, very good including breakfast

the food at the restaurant is good and tasty. room service is quick too

liked the facilities, gym, parking service, food service, etc

this property, the location, the cleanliness, the room, the service, the fitness center, the pool, the food, star service

the pool was on the smaller side but it was clean, the garden was a plus since it s rare to see green

the restaurant is fine, good quality food, we used the swimming pool and it was clean and great

sement) to drag the luggage

can t sleep. too close to the high way. not good wifi.

well remodeled hotel good size and updates rooms excellent parking friendly and keen staff

or dinner, friendly and helpfull staff which allowed me early checkin without additional fee, big parking available for free, location in close distance to other business and big shopping mall

has not ramps in the parking

the room was big and they have a gym that actually works

there was a menu in the room where you could order from their restaurant(room

the breakfast was good and it’s nice that they have a gym

wonderful breakfast

the rooms are well taken care and it includes breakfast.

room was clean, good breakfast and gym is good for cardio

the breakfast was good and it’s nice that they have a gym

the smell from the gym. they use a strong, cherry smelling cleaner.

the gym was a nice surprise and an even better surprise was the hotel van

gym didn't have towels ,cups for water

the gym

also the breakfast was nice, but a bit of a challenge

team were amazing with us always smiling and helping the breakfast team specially did a great job with their good attitude to accommodate all our

the business center and gym needs a bit more and maybe an additional choice at breakfast plesse

loved it over all, staff super helpful. breakfast was on point and room super comfy

small but comfortable room. very clean. very friendly staff, including room service.

breakfast was good with ample selections

great breakfast

the breakfast was good and healthy but it was almost the same every day.

great place with excellent continental breakfast

the breakfast bar was pretty good.

they did whatever was in their hands to ensure me and my kids had what we needed

purpose / comfortable / welcoming personnel / nice breakfast / good restaurant / nice swimming pool area for working or resting / good bed and pillows / few shops and restaurants around / looks

they did whatever was in their hands to ensure me and my kids had what we needed

the swimming pool is really small.. still good to refresh.

the pool water was not warm and also looked like not so clean.

my room very noisy because my room beside gym room with open 24 hour

wish the gym had some foam rollers to be able to stretch but that s about it but other than that i loved

late check out without additional charge

free wifi

staff made no effort to compensate and when asked for a late check out

the breakfast is good. and the restaurant food is very good too. very good mexican food

breakfast area needs more staff

breakfast was great ud83dudc4d

the location, the staff, the room and the breakfast

breakfast and dinner are excellent good, and it's not a noisy hotel despite its closeness to

spacious cleanliness supportive staff good parking and checking at comfortable time

the wall around the spa had humidity issues

parking is avalable under the hotel

breakfast is delicious

breakfast though limited is amazing

very clean excellent service great breakfast

the breakfast was very simple, the room had little light, the last one had no room service.

breakfast... it took way too long for them to prepare food

have breakfast option

breakfast included was excellent

the hotel didn t even open the bar as there was little point without many guests

t it on the

the place is not bad, breakfast was very good, service was good

poor breakfast spread. no room service. bad location

wifi was strong and water pressure was good

breakfast was good but not great

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service and maid service was excellent

breakfast was out of this world

breakfast was great

the breakfast is very decent

comfortable bed, clean room, room service. gym and sauna.

breakfast at the hotel was overpriced and not very good -- too salty to enjoy

the free breakfast was delicious

one had towel provided for two guests and one bath towel each which had to be used also at the pool

nice staff, good pool, beautiful gardens. very good wifi

the staff was so friendly and helpful! loved the service! complimentary breakfast was great too!

wifi worked poorly in our room, this was a little bit frustrating

gave us the wrong wifi code twice

tiny gym with little equipment

wifi failed the whole day until the last minute was fixed, but i didn t report it so i can t

no decent restaurant, bar or anything within walking distance

gym equipped friendly staff clean

there is no frigobar into the room, there is no toilette into or close to the gym.

bed, tv size, gym.

think the breakfast should be different from onebday to another because having the same breakfast everyday is

the breakfast was excellent, the bed was comfortable, it’s very close to the bus station.

breakfast good. room location facing major highway poor. twin bed small.

room is very nice, the included breakfast is nice as well, and the location if you're going somewhere in tepotzotlán's center is

the gym facility is also good if you just want to get some cardio and basic work out

breakfast are disgusting .

was great the services, location,good opción in breakfast, bed is comfortable , and general we have a great experience

they also offer buffet breakfast until 9am and coffee 24 hours a day

the breakfast

the breakfast were very good and the staff was very nice and friendly

very clean, quiet, good amenities, nice gym, comfortable rooms

great gym and pool facilities

the breakfast is amazing. it changes everyday. room service is also good

great friendly staff. great breakfast. excellent comfy rooms. swimming pool and gym was great.

great gym and pool facilities

we appreciated that, they respected our pool window room reservation even when they changed us

od thing as hotel restaurant grim looking and/ or

pool was dirty- plastic cup and dirt on the ground and less water in the pool

it has a beautiful garden and pool with sculptures and the two-story units with bedrooms over a kitchen and living room are well

pool was dirty and less water

convenient and clean, breakfast was good and the hotel crew were very friendly and couldn't do enough for you

i love staying here the staff is so nice. it's so clean. they have a good breakfast bar.

this location does offer a free shuttle service to get you anywhere from around the hotel

also enjoyed the free breakfast the hotel offers

likes that they had a gym with enough machines to match my workout at my local gym, i go back to this location again

calm and quiet, comfortable bed, 24-hour reception, guarded parking

employees are very helpful, their room service is cheap, there is a metrobus, trolleybus and metro station nearby

parking is available if needed

wifi is ok but not the best

wifi was good

the wifi was good and the staff have been kind .

rns out it s

breakfast was excellent

no breakfast is included, but there is a big shopping mall nearby where you can find whatever you want

the breakfast was great

bigger gym would be good

breakfast was good, the staff was kind, and helpful, and always tried to resolve any inconvenience

express is our favorite hotel chain, especially like their breakfast buffet

staff was great….good location…..breakfast was excellent

as a small suggestion, they could expand the breakfast options a bit

hotel it's very clean the breakfast is good the location

big, nice gym, nice people

gym is good for a city hotel beds are comfortable room is modern

they have surprisedly large gym with no people inside

the breakfast was very delicious and loved the variety of options each morning

the continental breakfast was limited, and the treadmills in the gym did not function.

gym room is on construction

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

gym upstairs, breakfast is great

early check in was offered, and the staff were great

of the property, the service and attentiveness of the staff is way beyond expectations, the breakfast was delicious and way more than what i expected to be, its really is a full gourmet

and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most importantly, the friendliness and helpfulness of the awesome staff

during my stay, i had to meet up with a co-worker to prep for our meeting, we both enjoyed the breakfast and the staff was extremely kind and helpful

breakfast was absolutely incredible

the gym and swimming pool on the 5th floor exceeded my expectations

the property was clean. the staff was friendly and helpful. i loved the gym!!!

very helpful staff, they let me hang out at the gym and the pool after i had checked out which was soooo helpful as my flight wasn t til late

the gym and pool were great too. but above all, the customer service has always been awesome.

friendly staff, exceptionally clean rooms, convenient location, nice pool.