their indoor pool was warm, and we loved swimming there throughout our stay

room service available late which was great for a late arrival

the pool was great, the room was clean.

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

the menu at breakfast was perfect, clean and warm room, no noise ...

breakfast was average

breakfast was really good and worth for the price

they would just have breakfast included in the current rate, and a little more easily accessible from bigger roads it

good breakfast and parking lot

great breakfast, spacious room

pool looks nice, we didn't try it

the pool and de breakfast

the pool was cold all the time even though i was promised that it is always hot

location, price overall, cost of breakfast

spacious rooms and parking for our car

signs), small tv, no complimentary coffee pot in room, bath needs renovations, gym needs renovation and

d small), the tv in the room is also very small,

24 hr room service, complimentary daily bottle of water wifi and parking, price, taste in food, professional staff, quiet in-room refrigerator and ac

wifi internet was fast and reliable even though i had a room at the end of the hall

quires a renewal), pillows, no coffee pot in room, only 1 bottle of water, entrance to

they have an agreement with the local huge gymnasium so it is nice to stay with them as we can do exercise at the gym at the building

amenities gym and places around

the room mini bar is not filled

nice rooms cozy beds nice bar with area to smoke

very good breakfast, very nice gym.

a 5-star hotel with great amenities, including top notch spa, gym, steam and sauna facilities

huge restaurant and bar facilities

breakfast planty of dishes

i went to the order your own breakfast window and the food was good, but it also took to long; the 1 cook was overwhelmed with

many buffet items were repetitive from the breakfast selections to the dinner selections

the bar was a bit noisy a couple of times at night

good size room, restaurant is good, good breakfast

staff,breakfast and clean

staff were very nice. clean. good breakfast also.

the breakfast was not good, the eggs were just like balls of eggs stick together and overcooked

good ac the staff quick attendable and the resturante no big selection don’t like breakfast needs more fruit n egg whites n no liquid

the breakfast could be better

breakfast

better breakfast selection

breakfast changed to only continental

the breakfast was awesome, very far from the airport.

quickly check in, very good including breakfast

i wish the pool were open during the weekdays, not just the weekends.

good breakfast, good beds, big gym plus pool, near to mall with different options of restaurants

room service, food, everyone was so kind!

it has 24 /7 pool access. gym has good equipment. clean rooms all around.

breakfast was good and with music in the background it was better, coffee was always fresh and

wifi speed good without problems

or dinner, friendly and helpfull staff which allowed me early checkin without additional fee, big parking available for free, location in close distance to other business and big shopping mall

free parking and valet service

the price was so fair, and the room service food was so delicious too

the free parking place helps a lot, and you can count on parking service

wifi wasn t good and bed sheets weren t very clean

the amount of time it took them to handle my room service requests

free wifi in the room ,no wifi in the lobby

loved it over all, staff super helpful. breakfast was on point and room super comfy

team were amazing with us always smiling and helping the breakfast team specially did a great job with their good attitude to accommodate all our

morning breakfast was too crowded

late check out, and big rooms

small but comfortable room. very clean. very friendly staff, including room service.

breakfast was good with ample selections

the breakfast bar was pretty good.

the breakfast was good and healthy but it was almost the same every day.

great place with excellent continental breakfast

the breakfast very good,the room small and clean

they did whatever was in their hands to ensure me and my kids had what we needed

the pool water was not warm and also looked like not so clean.

purpose / comfortable / welcoming personnel / nice breakfast / good restaurant / nice swimming pool area for working or resting / good bed and pillows / few shops and restaurants around / looks

they did whatever was in their hands to ensure me and my kids had what we needed

the swimming pool is really small.. still good to refresh.

the room was big and they have a gym that actually works

there was a menu in the room where you could order from their restaurant(room

the gym was a nice surprise and an even better surprise was the hotel van

gym didn't have towels ,cups for water

the smell from the gym. they use a strong, cherry smelling cleaner.

the gym

good breakfast.

room was clean, good breakfast and gym is good for cardio

breakfast was more than i expect the clean did very good

the breakfast was good and it’s nice that they have a gym

the breakfast was good and it’s nice that they have a gym

the breakfast was ok

the free breakfast was delicious

the staff was so friendly and helpful! loved the service! complimentary breakfast was great too!

one had towel provided for two guests and one bath towel each which had to be used also at the pool

nice staff, good pool, beautiful gardens. very good wifi

breakfast was very good ud83dudc4d

breakfast area needs more staff

the breakfast is good. and the restaurant food is very good too. very good mexican food

the location, the staff, the room and the breakfast

breakfast and dinner are excellent good, and it's not a noisy hotel despite its closeness to

the gym area was quite simple, but has everything you may need.

it’s clean and you are paying the fair price of what you re getting. basic but good breakfast.

the breakfast was excellent, the bed was comfortable, it’s very close to the bus station.

* poor breakfast

room is very nice, the included breakfast is nice as well, and the location if you're going somewhere in tepotzotlán's center is

swimming pool was not heated and we only found out when we arrived

it has staff during the afternoon and a gym within its building has staff who can call to bring a staff member to assist one

grounds and pool good security ability to cook own meals

seating area around the pool

we appreciated that, they respected our pool window room reservation even when they changed us

breakfast can be delivered by room service.

breakfast is delicious

the wall around the spa had humidity issues

we had room service at night and the food was great

the service at breakfast was very professional and friendly

comfortable bed, clean room, room service. gym and sauna.

have breakfast option

breakfast is good. i regret restaurant did not serve dinner. there are no restaurants close by.

the breakfast was very simple, the room had little light, the last one had no room service.

breakfast included was excellent

very clean excellent service great breakfast

the place is not bad, breakfast was very good, service was good

breakfast was awkward with a constant announcement to pay for coffee on the way out

wifi was strong and water pressure was good

breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins

breakfast and was not good at all

breakfast was excellent though there’s a language barrier preventing us from communicating well

very nice bed and breakfast

breakfast was good but not great

the breakfast is very decent

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service and maid service was excellent

my room very noisy because my room beside gym room with open 24 hour

i enjoyed the gym as well

wifi was not good, i have to change room

staff made no effort to compensate and when asked for a late check out

late check out without additional charge

there is no frigobar into the room, there is no toilette into or close to the gym.

bed, tv size, gym.

gym equipped friendly staff clean

great gym and pool facilities

the facilities are very modern, there is a great pool on the

samuel and his room service colleagues were extremely kind

vered) rooftop, a good gym

the facilities are very modern, there is a great pool on the

didn t work in the room, but was ok in the reception and restaurant gym didn t work dinner is low quality for the

wifi at times gets knocked off but that's the least of the worries compared to all other things

wifi sometimes works, and sometimes doesn t

the wifi.

wifi connection

the breakfast

also the breakfast is ready since really early morning

breakfast was good

the attendant who carried our bags was very kind and helpful. also, good hot breakfast!

breakfast are disgusting .

gym upstairs, breakfast is great

the continental breakfast was limited, and the treadmills in the gym did not function.

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

gym room is on construction

and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most importantly, the friendliness and helpfulness of the awesome staff

best parts of this hotel are staff and breakfast

early check in was offered, and the staff were great

breakfast was absolutely incredible

great breakfast

service wasn t continuous and the livi by room of the apartments could be dark, also breakfast was good but disorganized

excellent restaurant - breakfast: a wide variety of entres offered for 3 hours daily

the lobby / bar area was recently refurbished and modernized

comfortable leaving , wi-fi was great speed also , everyday clean up and bed and towels change, room service is also great if you decide to have something in middle of the

the bar service was great too

rns out it s

excellent breakfast and friendly staffs all over the hotel

breakfast was delicious and the location is great because there is a station just below

breakfast was excellent

i liked the breakfast i liked the quiteness

likes that they had a gym with enough machines to match my workout at my local gym, i go back to this location again

i liked that there’s a city expressed shuttle that gives a ride within 5 km radius for free

this location does offer a free shuttle service to get you anywhere from around the hotel

there were too many guests trying to eat breakfast at once

free shuttle to or from the airport

the breakfast was delicious

breakfast was delicious and location near bus o metro transportation was helpful to move easy

express is our favorite hotel chain, especially like their breakfast buffet

staff was great….good location…..breakfast was excellent

bigger gym would be good

lovely, friendly, helpful staff, room clean and comfortable, nice breakfast, great location

in polanco neighborhood; very helpful, courteous and caring staff; delicious breakfast options; water, refreshments and snacks available throughout the day; beautiful indoor

the breakfast is excellent, made fresh and delicious

breakfast was amazing, many choices, fast and well-prepared

beautiful hotel, perfect location, amazing staff, outstanding breakfast

the rooms are big enough, strong wi fi, and good private parking

and the room service and house keepers were

i think it came from inner courtyard/parking

wifi was good

wifi: i work remotely and the wifi is spotty at times