and my kids loved the heated pool

the pool/jacuzzi was small but clean and great for kids to play at the end of the day

leaf blowers in the parking garage sounds like a jet plane taking off.

lack of parking

loved the free movies the kids could rent and the very nice front desk staff even made

to order breakfast, beds where so comfortable, views were spectacular, staff was very

breakfast in bed meant being able to get a little something in before going to explore areas

complimentary breakfast, coffee, water and bikes

room service on time and lovely

was time of covid so there was no dining room for breakfast, but they provided room service breakfast and that was great

rooms are big and clean and updated nicely for a relaxing spa like atmosphere.

the spa was closed because of renovations, not noted on their website, the gym was only partially open and the sauna was

amazing views and setup of the suite. we booked a king bed suite, which also included a kitchen.

spa closed earlier than advertised and i could not use it

nice room with balcony- hotel with gym and right at the harbour. nice italian restaurant

d open at this time, huge plus)

hot tub was broken and this was very disappointing in gym hot tubs weren t hot enough

we put our names on a waiting list and we were called to buy another massage but not offered a spa visit

the spa was beyond my expectations

breakfast and coffee was average.

loved the daily breakfast

great breakfast!

from the moment genevieve greeted us through breakfast before departure, the hotel and staff were amazing

nice deck and patio overlooking a small lake. wine social every evening. ev charger.

they were even kind enough to allow us a late check out

unfortunately, the weather prevented us from using it and the pool facilities

great if you have dogs or kids

great location, good selection at breakfast, nice small gym.

breakfast as always in holiday inn express cool with kids

security of exterior door before getting to the rooms, plenty of free parking, nice hot breakfast: pancakes, diff breads to toast, sausage, eggs, tots & cold choices: cereal, yogurt,

they have a great breakfast

huge complimentary breakfast

small gym exercise area

the room had a private little patio that you could walk out on and to the pool

like lounge around the fire pits, play basketball, shuffleboard, and ping pong, swim, or use the gym

pool is a tad loud but that didn’t bother me at all it was refreshing to hear the kids laughing

gym left much, much to be desired and the running machine very dangerous, it should be removed from

i like that it had things for my kids to do in the play area. pool and hot tub were nice!

large suite. comfortable. great spa tub. quiet. welcoming staff. good location.

they have a laundry room and they give

and wifi would disconnect everytime the phone was closed, all the procces had to be done again

the breakfast buffet is just as good as the happy hour buffet

parking is tight

great breakfast and evening cheese and wine. great for meeting other guests

the breakfast was very nice and tasty with a good variety of choices and beautiful setting

we had an early check in and they brought us up a microwave in our room because of my dietary needs

having no real breakfast place in the morning.

12 o'clock check out and best breakfast

pool and hot tub

pool was in need of update and there were no towels stocked by the pool on our second day of the

my only issue is they don't have a quarter machine for doing laundry

breakfast was decent

love that they offer breakfast

water was leaking pretty bad from either the laundry room or the ice maker, flooding an entrance

noisy at night dirty rooms laundry room not working breakfast the same every morning

gym is small but open 24/7 and has almost everything you need

games for the kids to play and great location.

spa tub was exceptional the room was huge staff were gracious and courteous with out being

the hotel is extremely kid friendly we didn t have our kids with us but look forward to returning with them

jerry’s ice cream shop downstairs we’re a winning set up for our family, as we could send the kids down on their own to get ice cream and we could go down for a evening drink and leave them to

was a terrible vibration in our kids bedroom

my kids loved the plaza and the chocolate factory

my kids loved the plaza and the chocolate factory

the only thing missing is room service

clean and easily accommodated our entire family of 6 (3 adults and 3 kids)

we especially enjoyed playing pool

some of the things weren’t working yet laundry and the pool

the heated pool was a bit cold

kids games room

great staff, good location for piers, good pool

within walking distance to everything around fishermans wharf, great games room, nice and cosy gym facilities, friendly staff

to find this place, with the quirky art pieces around the place, plenty of activities for kids if you have them, and adults too

nice leisure area for guests and a wire well-equipped gym

they have a lot play ?reas for kids and marshmallows in the fire?

i really liked the theme. the gym was very nice. i loved the atmosphere.

early check in

no pool no laundry ect

the option of a gym was nice, if limited

great free hot breakfast

the pool and laundry facilities were at the other holiday inn.

as is the gym when being used

location and room clean, washing machine and dryer in the 24 hr gym.

expensive room service and breakfast

location, wifi, friendly staff

charging for wifi if you don't have a marriott rewards number.

uffle board, etc) that i was looking for, but it was awesome

that madd our kids uncomfortable

the hotel is super clean , great bar attached

the gym, pool. the credit for food. parking.

hotel does not have the funky sf decor or games for the kids to play (shuffle board, etc) that i was looking for, but it was awesome

on the first floor, which was good except for the very noisy family above me (i think they had kids)

parking was ok the bar was wonderful as i had a $$$$ tab that night with new friends

we didn't use the pool or gym but they seem clean and nice

room service can be better

breakfast was best free breakfast we have had

the location was great and the room service was awesome!

the first time stayer of this hotel, we didn’t even realize those candies were there before kids started eating them

from the receptionist that upgraded us and printed our cruise tags for us, to the restaurant and bar staff, the valet and bellboy staff

spacious room, location, s mores for the kids, inviting courtyard, italian restaurant

the room was small. reservation was 2 adults and 2 kids only 1 bed

they also don’t have a pool, which was a bummer for the kids

need for more laundry facilities

free use of the communal laundry with detergent and drying sheets available for all

were surprised to find that they have a laundry room and it’s free

my kids enjoyed free ghirardelli chocolates

pool and spa were nice

convenient room, great room service.

nice heated pool in the backyard / good and cheap laundry

room service was great, i called for fresh towels and they delivered fresh ones and even gave me

property need to start the room service for night at least and serve tea snakes and water etc

staff is perfect. beautiful property outstanding breakfast neighbor is beautiful

breakfast was delicious and freshly prepared - loads of fruit and great local yoghurt, had great

room service was good and reasonably priced

the breakfast and happy hour are exceptional

breakfast very good, a very comfortable hotel in a lovely quiet part of san francisco

excellent service even early check in beautiful suite and rooms

laundry room was coins only but the hotel itself is cash free.

astonishing view over the city gym and pool on the roof

guest self-service laundry room

we love the clean room and the area!. its spacious enough for us! the kids love the view too!

astonishing view over the city gym and pool on the roof

kids playing made neighbours below complain due to vibrations in the floor, which was strange for a

room service was expensive

early room service closing!!

clean and spacious room. excellent location. early check in.

gym was good

the room service food was a little over priced.

very nice gym with good facilities

adam served water down martinis in the bar for 19

does need improvement is the room service

for the kids the day after thanksgiving with the life size gingerbread house and the beautiful christmas

the fitness center is large, windowed with views, well equipped for cardio and strength but could use a

-the breakfast room service could use some work

area, beautiful lobby and bar and restaurant

i loved the piano man at the downstairs hotel bar - he

fluffy bed, lovely deck off of the spa to lay in the sun

didn’t exactly care for the happy hour traffic going through the gym to get to the courtyard

has a gym and pool

location wine bar at night and coffee in morning

interior patio and gym

gym is laughably small with free weights and no bench to sit on while lifting and a couple

such a perfect beautiful location with a very popular restaurant and bar, they just need to do a little refresh on the inn itself

restaurant and bar great

the bar closes very early

but we couldn't find any staff to let know we were leaving, so we just left our room key on the bar on our way out

the only vegan food options at the bar were fruit salad or hummus with veggies and crackers

people, staff, building, gym

larger coffee cups at breakfast.

they have an amazing view of the city- so a drink in their magnificent, royal bar is a must

location. convenience. amenities (breakfast; gym)

free breakfast

nice dining and bar area on main floor, breakfast and dinner service

the communication about an early check in offer was poor

the only thing we didn’t like was we came early and they charge 50$ for early check in

the gym was big and well equipped

no water bottle at the room, expensive early check in and so expensive late check out, breakfast is not including paying usd170 per nigh

no pet fee was another great amenity

valet, check-in, and room service was excellent

away at 9:22 pm when i was told by the front desk to make sure to arrive before 9:30 as the kitchen closes at 10pm

the breakfast was great for my kids. the coffee wasn't great. but it was fine.

desk, door man, room service, maid service all excellent

the complementary wifi worked perfectly

very clean, cool decor, lovely happy hour, great breakfast, great coffee!

rooms are big, beds comfy, and you get breakfast

biggest problem was the wifi or lack of we couldn't log on and if we did only for a few seconds very very

excellent staff along with breakfast room & location.

the dining room was beautiful and the breakfast was better than expected

even though the breakfast had plenty of options, most of them were quite sugary.

very friendly staff, we asked for an early check in and they were happy to accommodate that and check us in at 11 am

the breakfast in the morning was outstanding, and the staff was lovely

the hotel was clean, with a very comfy

the wifi was fast and strong for all my virtual meeting and emailing needs

is amazing, services

hotel facilities offer gym, laundry, free coffee and tea in their lobby, and water dispenser

also, room service was slow -- their eta was 25 min and the actual time was 35 min

e whole restaurant was closed due to the pandemic) so that was

the breakfast menu was yummy

wish there had been breakfast available and good coffee, but not possible due to covid.

breakfast was great

the breakfast may have been a little weak but that is me being a little picky it was

fitness room was modern and clean

restaurant wonderful and bar downstairs warm and friendly

from the the doorman, to the front desk, to the coeannng staff they are setting the bar high in this highly competitive market

the gym actually has fruits, something i did not expect

the gym was good and their complimentary coffee was too

the price for a 4.5 star. the bar was nice, watched sports had a good drink and awesome food