lot of parking

good parking

the pool looked a little dirty.

spa jacuzzi a joke

pool was cold, kids were frustrated.

rooms next to eachother and they even got us new rooms next to the pool which was perfect for the kids - and their parents

comfortable grounds, swimming pool that was not heated but warm enough to swim in march

excellent. very close to the pyramids. the water in the pool is warm.

pool green: only turn on pump after you jump in

swimming pool)

poor wifi connection

the facilities are good, especially the pool and play area for the kids

way to see the teotihuacan pyramids- clean, good on site restaurant, secure parking, king beds in some rooms, smart tv, jorge the manager helped us get to mexico city, can

the hotel has a free guarded car parking in front of it so you can have your car parked in secure and accessible location

free parking was welcome staff were very pleasant and always obliging and helpful

great garden with pool and very friendly staff.

excelente breakfast! we had dinner at the restaurant. had the molcajete. it was delicious!

oasis of calm filled with mature trees, a fabulous pool with lots of birds, butterflies and damsel flies flitting around

the swimming pool is nice as well

breakfast was excellent, very quiet vicinity

love the laundry service

the restaurant was amazing-even the continental breakfast

we also had a promotional breakfast which was very good

we had a breakfast included stay which was delicious

free shuttle

there is a free shuttle bus service which you will have to call in order to pick you up from the airport

in drive to the terminal)

location with direct walking access and door to door shuttle service to the aifa airport

breakfast started quite late

gym although very small,swimming pool looks good.

is isolated, literally in the parking lot of a big shopping mall

gym although very small,swimming pool looks good.

room didn t have a private safety box and the pool hours

comments that if you want to go to the hotel by taxi, the taxi has to pay to enter the mall s parking lot, however, if you approach the mall s parking lot from the entrance of the hotel, you

very clean, friendly staff and good breakfast. very good deal and would go there again

i was the only guest at that night, the owner had to go and buy groceries for the breakfast just for me, and the food was about half an hour late

was excellent and they were very helpful with information, firefly tours and laundry service

the room was very clean and safe parking for our car

also i must give credits to breakfast which was delicious

towels in a room with four family members staff indifferent no room service menus just not

within the terminal, fast check in, clean and comfortable room, fantastic chicken soup from room service - all very easy

also, the wifi in the room was intermittent

nice bar by

wifi is not working at all otherwise the room is hood and location is very nice

they provide a free shuttle to other terminals

kids running around screaming and laughing past midnight

the restaurant- bar in the hotel serve also super tasty food for decent prices

gym was good and 24 hours if required, some of the machines werent working properly

shuttle service

24hrs room service

asked for free late check out and i got confirmation by email but when i arrived there they told me that i have to

we had an early flight next morning so we didn't have much time for breakfast

the hotel also offers a variety of amenities including a gym, restaurant, travel office, store, and even a post box, so you can send a mexican postcard

i will admit i was given a late check out of 2pm, which is relatively generous and i'm grateful for it

the bar with the loud music does not help either by being next to the rooms

meals & breakfast at the hotel were also good value

staff, great facilities, good food in the bar and a comfortable room that was really cheap

breakfast included

as of noise it is mexico and it we knew it would be noisy especially since there was a bar we just got in our room and stood in there

gym room and equipment excellent

nice relaxing pool

a little confused about the shuttle pick up point at terminal 2 mex, but that's an airport bad as much as anything

wanted to charge the breakfast from my kids even if i had included in my booking, the food was very bad specially the dinner

pool and gardens, fantastic breakfast buffet, bar and restaurant for late night arrivals

not much, served a purpose. a few things in the gym weren t working

staff is friendly and the room service very fast

room service was very good as was the dinner i received!

the internet wifi was solid

that was incredibly convenient as i was there just to sleep with my kids and all that luggage

bartender dismissive as rude

money we came in from t1 and found the instructions very easy to find the hotel they have a great bar with fantastic margaritas our room was great very clean and comfortable we are coming back to

a night stay over when you need to fly out the next day, friendly staff, great restaurant, great bar for that much needed drink before 11 pm

wifi was a bit slow and corridor was super noisy for me, because of other guests talking and

gym facilities would be nice for this price

the breakfast was varied and plentiful

they even have a shuttle that can take you around 5km of the property that it´s complimentary

i liked that there’s a city expressed shuttle that gives a ride within 5 km radius for free

free shuttle to or from the airport

very clean and the breakfast is really good! about a 15 min walk to the basilica de guadalupe .

the rooms are big enough, strong wi fi, and good private parking

wifi was good

got there around 3:00 am and the receptionist kindly offered me a late check out

employees are very helpful, their room service is cheap, there is a metrobus, trolleybus and metro station nearby

the wifi was a bit spotty in my room, it would cut in and out a bit. not too bad tho.

room service menu was excellent & the food matched the menu

at the hotel were very happy, nice and very helpful, the room was very nice and clean the breakfast was amazing

wifi on the 4th floor is very spotty, louder on the top floor because of planes

room service communication was very difficult for me as my spanish is limited

free easily accessible parking

we ordered room service, which was delicious, and everyone we interacted with at the hotel was exceedingly

didn t work in the room, but was ok in the reception and restaurant gym didn t work dinner is low quality for the

large, comfortable room with outdoor terrace and gym

the wifi.

everything was clean and safe and it was a good location. there was secure parking.

in the morning for breakfast the servers were friendly and welcoming

the morning breakfast was awesome

pretty clean and modern. gym was very nice and well equipped.

the breakfast was very delicious and loved the variety of options each morning

big, nice gym, nice people

wifi was not good, i have to change room

staff made no effort to compensate and when asked for a late check out

i enjoyed the gym as well

flight was at 23:00), the receptionist did not budge nor did she utilise this

late check out without additional charge