excellent. very close to the pyramids. the water in the pool is warm.

pool green: only turn on pump after you jump in

swimming pool)

lot of parking

good parking

rooms next to eachother and they even got us new rooms next to the pool which was perfect for the kids - and their parents

level, restaurant and spa on site, great patio sitting/eating area, delicious food, reasonable prices, very pleasant

the rooms are comfortable and cool, set around an interior courtyard with a swimming pool

the bed was full not queen, that was uncomfy. the pool isn't heated so too cold to swim.

property, ideal location, nice common areas, lovely pool, nice restaurant, courteous, attentive staff

poor wifi connection

the facilities are good, especially the pool and play area for the kids

way to see the teotihuacan pyramids- clean, good on site restaurant, secure parking, king beds in some rooms, smart tv, jorge the manager helped us get to mexico city, can

the hotel has a free guarded car parking in front of it so you can have your car parked in secure and accessible location

free parking was welcome staff were very pleasant and always obliging and helpful

great garden with pool and very friendly staff.

excelente breakfast! we had dinner at the restaurant. had the molcajete. it was delicious!

oasis of calm filled with mature trees, a fabulous pool with lots of birds, butterflies and damsel flies flitting around

the swimming pool is nice as well

breakfast was excellent, very quiet vicinity

love the laundry service

the restaurant was amazing-even the continental breakfast

we also had a promotional breakfast which was very good

we had a breakfast included stay which was delicious

the gym is very small but has the essentials.

breakfast spread was the plus though

service, super friendly staff and the breakfast was very delicious

the breakfast buffet too much heavy meals as meat in despiste of light foods

spacious parking, heater in the room, good wifi.

poor breakfast - you even have to choose between coffee or tea, you cannot have both

there s leaking from the kitchen vents the pool is extremely

nice and comfortable facilities, sadly the pool is not operating

there is free parking, thus its also a great place if you arrive in a car

when checked in there was an option for a $2700 peso ($130 usd) room service tab, i declined it (+) room service is ok and they rather leave you plenty of time before picking up empty tray (+) staff was great at check in and room service (+) the food is probably the worse i have tried in a long time, i had one time room service and couldn t eat it , i paid very expensive and even i need to asked to pick up the

friendly service, the delicious meals at the restaurant, the great rooms and gym/pool

the staff was very nice and room service was great.

everything was amazing, the hotel, the view, the place and breakfast and price, i love it!

breakfast was very good

breakfast, tv, parking, spacious hallways and room, kind staff, dog friendly and clean.

breakfast quality is good, a la carte but too little options if you stay longer and do not prefer

breakfast is very poor, coffee was most likely a water. not tipical for mexico.

breakfast not available on monday

decent internet, close to taquerias open late and farmacia, pretty furnishings, good price, good laundry

breakfast was excellent, the staff was exceptional, the room and overall hotel was beautiful

good breakfast and nice staff

breakfast you have only two options and start 8:00 am too late for those who go to work early.

also i must give credits to breakfast which was delicious

was excellent and they were very helpful with information, firefly tours and laundry service

the included breakfast consists of a coffee, milk, pastry and a small portion of fruit

the complementary breakfast leaves you looking for another breakfast

next morning they prepared a typical mexican breakfast for us and we also tried their home made pulque, which is a slightly alcoholic beverage

it was clean and the room was spacious. it did have parking and the staff was nice.

free parking is a great bonus

maybe the parking

one staff member was rude when it came to giving pool towels. everyone els was great!

the pool was freezing - unusable

swimming pool was under maintenance for several weeks, even though it's something they promote for the hotel

swimming pool was very warm and pleasurable

very big room, yet to be renovated. good price. nice pool.

hotel with stylish rooms and confortable beds, good shower as well, great breakfast selection, parking available in the basement, located at the edge of the city

there s no elevator from parking to the rooms

parking lot

swimming pool cold

pool

the wifi works well and the location of the hotel is very central for my stay in pachuca

wifi was weak. not much insulation between rooms

netflix, free wifi

hot shower and good wifi

i think the breakfast was the best part , you could choose different opinion i m the

went down for breakfast as it was included, and restaurant was packed, not so much of social distancing and

wifi: strong wifi overall: considering the price i paid i would give the hotel a score of 7/10

water offered at the front desk, doorman took care of luggage and showed us to our room, included breakfast was from a menu, not a buffet

the two extra days that we added included breakfast

i love the beds it is clean and quiet and has an excellent breakfast

breakfast was great except that they served mostly pork and had to stay with the chilaquiles

th breakfast was good, but could have more selection.

the location was great and breakfast was very nice

the breakfast was very good and had variety

breakfast was not included had to pay an extra fifty pesos per person, but all in all it was fine

there is also a popular restaurant in the hotel itself, especially for breakfast

location, free parking under the hotel and the staff are all excellent

location! friendly staff and good room service.

juice or bananas were not available on included breakfast

very close to downtown, good breakfast, clean, free parking and good service

beds, everything very clean, excellent breakfast and only a few minutes walk to plaza juarez

) breakfast was usually good, although occasionally we arrived when most food had been taken and some

breakfast is perhaps more spicy than what an average tourist would like

breakfast enchiladas were not good the first morning.

a bit cold in the room, small breakfast

breakfast was included, but didn t start until 9am and i had to leave at 9am

nice hotel right on the main plaza. comfortable bed, hot shower, spacious room, good breakfast

and the breakfast and service was great

and downstairs the breakfast and waiter