wifi cost 10 per day, every day there was some items not available on the menus

customer service and room service was exceptional

decent room. good bathroom. good wifi. plenty of parking. comfortable bed.

library bar is very cosy

was good, early check in was great and room was quite comfortable

super food served in the bar and a fantastic breakfast

lovely staff, nice bar and restaurant very welcoming brilliant all together honestly

price of the food and drinks in the bar were very good, in fact bar drink prices amongst cheapest in the area

great wifi

sign on the door for room service

boutique hotel they did our laundry, book nail appointment, provided maps and

wifi was patchy at times

at reception, to the beautiful room with the wonderful decor, the amazing food in the 'wig' bar and the fabulous breakfast presented to us the following morning, we could not praise this

you could get - from the pancakes to the eggs bens it won t be beaten - cocktails in the bar best in the city- soft close toilet seats lol

ideal for a couple as it has a bedroom, small shower room, living room and kitchen

the place needs a wifi booster

had a room service option available on the website but when we tried to use it allowed us to go through

not allowed to order garlic bread for guest even though it was on kids menu

we didn't have any wifi but they were experiencing a one off problem.

excellent facilities (including gym) and spacious room (+) like the gym - good new equipment (-)great that there is a gym - but the kit in it needs some attention (+)gym. friendly staff (-)of the gym equipment was not working and the other stuff was wee bit old, still used it and managed a (-)there was no swimming pool they have a sauna and a gym... (-)bathroom tired looking, gym facilities basic (-)gym area could do with a bit of maintenance but i m sure that would not worry most people as it (-)it had a gym or swimming pool but you cant have everything to be fair london derry kept me very busy (+)fantastic location, right in the centre. good breakfast. gym.

the breakfast was really good

great hotel great staff great value great breakfast

the breakfast was outstanding too, considering it was complimentary, i expected pastries and coffee,

hotel lobby and bar area modern and comfortable

was available for an early check in, breakfast was delicious, location was perfect- right in the centre of derry

breakfast

kids loved the pool

00 which we knew so we went for a swim with the kids

did not notify us that we would get access to the gym / leisure centre so we did not pack the essential clothing although we would have loved to make

lovely gym and swimming pool

spa was a little busy for my liking but still amazing.

wellness- nothing better than spending time in the pool or two saunas after a cold windy day gym - spacious, excellent restaurant - whether an amazing tasty dinner or great breakfast, 10

room was fabulous. spent time at the spa before checking out. breakfast was delicious.

the pool area was fabulous i liked how you booked a slot and wasn t packed with other residents so

location the spa an pool an sauna the room an view was brillant the staff the place was amazing we will be

very nice breakfast and bar restaurant.

breakfast was lovely and we really enjoyed our stay

the bar was lovely

reach your floor and you have to stay quite central in the lift which can be a task with small kids

the only thing i didn't like there was no customers in the bar i was talking to myself lol

a bit away from the city

beds not so comfortable

food & bar was lovely. will be back.

the staff in the bar and reception aimer also geraldine at the breakfast room who was outstanding and very helpful

breakfast and bar for was delicious and a huge choice was

parking was convenient and plentiful

a very musty odour when we arrived - opening the window did help but then the screaming from the kids next door made it tough to sleep

lovely young man in the snug bar and megan on reception

a good evening meal but was surrounded by uncontrollable kids running about whose parents didn t seem bothered

the staff were very helpful & friendly it really helps when travelling with kids

the breakfast was good, with the best poached eggs i've had in any hotel

1. food and bar 2. location for breakfast 3. lovely staff 4. large room 5. close to derry

the beds were very comfortable and clean. the bar food was very good also

we had 4 young kids, one with additional needs and the team went above and beyond, nothing was too much trouble

biggest disappointment no cooked option for kids like pancakes they only had cereal and old fruit

tight car parking spaces we ended up in overflow area after rainy day it was mucky

the bar was great with first class food and friendly staff

breakfast is great and the bar food is lovely

changing rooms for after using pool not ideal when trying to dress,/undress infront of children

in room water a little dirty looking kids wouldn’t get in

our room was generously spacious, the breakfast was first class and parking for our motorcycles was ideal

site parking and hairdresser/barber

though we never made use of sadly), and of course the friendly staff from arrival to

i got from room service was very poor but the service was fast and efficient

the hotel was quiet with a large parking area joining the property

great food in the restaurant and plenty of parking available

the staff, , the facilities, parking absolutely

was 4 adults, 2 kids & a baby on our overnight stay

a little cooler than some other hotels but the kids had a ball and didn't want to leave

leisure centre staff chatted away & made me a cuppa as i waited for the kids coming out of the pool

room service only started at 4pm. this should perhaps be confirmed at reception on arrival.

wifi wasn't great in the first room so they had to switch us

good food good service good gym and facilities good room service

saffron spa not open

the kids pool was great both children loved it. room lovely and spacious. very nice hotel.

always excellent value for money clean comfortable room brilliant facilities and the best breakfast

in the breakfast bar was extremely punctual - some lad micky o'daugherty from donegal made me a nice coffee in

food in bar was just georgous and breakfast fab

food was top notch and have to mention the bar staff especially paddy who always had a smile and plenty of advise to give on what to do

the breakfast is easily one of the best i've ever had

bit dissapointed that the smoke alarms went off early hours in the morning woke the kids

there was no hotel wifi.

the bar next door again all staff were brilliant

is a charge for room service but i suppose that's all hotels so just a small gripe nothing

underground car parking was great as car off street

great bar and restaurant facilities both in the hotel and nearby

very friendly, food excellent, bed very comfortable good location, its a pity the hotel bar closed at 11 00 pm not able to get a nightcap

the staff at the bar and the restaraunt they were all so kind and friendly loved having parking in the very close

amazing family room with two separate bedrooms for sleeping. great for staying with kids.

was beautiful and the family rooms r great and plenty of room and kids loved having there own still room and still beside mammy and daddy will definitely be back

good location, bar food was lovely, room clean and quiet

luca in the bar is by far one of the nicest members of staff i've ever met in any hotel

it was centrally placed for the sightseeing and open golf that we wanted with close by parking

parking facilities are tight

reception staff helpful in sorting out hotel wifi

the food and spa were exceptional. really enjoyed both

great breakfast each morning with good choice and the church bar and restaurant serves delicious food, we had lunch and an evening dinner with drinks

the spa is newly opened and perfect way to relax with thermal suite, outdoor hot tubs and relaxing

the breakfast and restaurant was fabulous

so relaxing and restful❣️ delicious breakfast with fresh local produce, excellent service and the staff were so accomodating at every

wifi was a bit hit or miss.

excellent breakfast

i had problems with my wifi - staff were most helpful

breakfast on saturday morning was stone cold worse we ever

it s spacious n comfortable with good parking

beautiful bar and restaurant

it has a fantastic bar and restaurant serving excellent food

beautifully furnished rooms and great bar serving lovely food good for watching football

at rue and kirk welcomed us and seated is at our table in the bar, decided to stay here based on friendliness of staff, was welcomed by kirk again at check in

the bar area is nice and open but cosy

so much , been there way back in the 1980’s as we had a mobile home nearby and used to go to kids discos there

location. friendly staff. brilliant for the kids.

coffee and tea at breakfast had a rare taste, perhaps due to water quality.

the lobby could do with a bit of a spruce up, as could the gym facilities

i like the relax location and the pool and jacuzzi!

the public bar 'next door' was excellent

decent bar and friendly staff

the on site bar was great

front bar was a bit cold.

the bar was lovely with big hot stove