location was key for staying in south lake. nice saltwater pool.

location pool area good parking beside hotel good gym facilties

bed was super comfy and the bar downstairs was entertaining and so close to our room

breakfast was good and staff helpful. bar was great and bar tenders very congenial

especially had fun with the bar staff, they were great

the noise at night was annoying - kids running down the hall, loud talking and slamming doors.

i had requested a handicapped room with a roll in shower, and it was very well equipped with grab bars and handicapped accessible items

hotel is very sleek and upscale--i didnt like having to waddle wet through the bar to get fromt he pool back to the rooms

we did not use the gym or the pool but both looked nice

the sink is high; a stool in the bathroom would be helpful for kids

the pool is very nice but very small and the cost of the restaurant food is $$$

small pool

the pool was never crowded

paid for breakfast with the rooms

pastry at bar and good coffee combined with super friendly, professional and customer oriented staff

we used the gym and everything was very clean

view of the pool & the little balcony was an extra bonus

we were upgraded to a room with a balcony overlooking the pool

pool could be cleaned of debris more frequently & hot tub needs jets repaired.

outdoor pool

staff was very friendly, it was clean and i am picky about that because we have kids

shuttle service to the airport was very organized

kids were upset that the pancake machine was down, other than that breakfast was good

was super nice, breakfast was great

free local shuttle. wonderfully friendly staff. stellar breakfast! perfect stay!

ordered ribs and wings from the bar and they were

the bed was so high, i had difficulty getting up into it. the food in the bar was pretty bad.

beds were super firm and uncomfortable and the pool was cold.

parking and shuttle to the airport.

spacious rooms, clean, cold a/c, free parking, location

the breakfast was fresh

small pool and pool area

some stuff were broken, breakfast could have been better especially because i have kids they didn’t have much options for them and wifi wasn’t free

the hotel had a free shuttle that took us straight to our destination

location, free airport shuttle, delicious breakfast (texas shaped waffles

clean rooms, good breakfast, i was on business and it made my trip very good.

breakfast selection a little weak

breakfast waffles mix watered down making them flavorless.

place, shuttle, breakfast, drivers ,the dtaff overall was very accomodating

best location, staff #1, breakfast included, and hey it’s in grapevine texas, christmas capital of

bar wasn’t open. opened bar for us and way over charged for two drinks

booked this hotel on the fact it had a heated pool which was stated on the website

the location. the staff is great!! the bar and grill worker angelic is fantastic!!

i do personality prefer an outdoor pool experience- i would rethink this option in the

would like a continental breakfast to be offered

updated, clean rooms. comfy pillows. good breakfast.

great location. clean decor loved the outdoor pool and hot tub. staff is super friendly!

very quiet and the pool is open

very clean and had both a pool and hot tub.

pool is always in shade.

well designed suite, comfortable bed, real food for breakfast, friendly and efficient staff, cool pool and outdoor

breakfast was great. i liked the variety

clean, well designed suite, comfortable bed, real food for breakfast, friendly and efficient staff, cool pool and outdoor

breakfast was great, pool was nice, room was huge

amenities were over i expected, you have full fridge, couches, pool and friendly staff, everything is super clean and very well located with easy access from the

i liked all the options for breakfast

would love to see disinfectant wipes in the gym

breakfast and staff.

the swimming pool was awesome a bit chilly but great

best breakfast as well

the laundry machine didn t have laundry soap to sell

animal interactions. pool and pool side service

clean, comfortable, kids friendly, staff are friendly, easy check in/ out .

the water park, the games for kids,

i liked that everything was needed was available and the extra bonuses for the kids

great location, friendly staff, spa was fabulous , food very good in restaurants.

long line at check in but i didn’t know about the online early check in

but honestly, this is expected and similar to every indoor pool i have ever been to

the option of an indoor outdoor water park, the activities for the kids

and some kids were giving same sounds, like “auuuuuuulllll’ud83dude00

is absolutely no shade in the pool area

loved the design pool and outdoor area awesome

i love the room it was very cozy and beautiful , the pool view from the 5th floor was everything

no breakfast included and the bar closes early .

modern room, good window view. pool area and nice bar

service first and foremost, the staff was always above and beyond and the shuttle service was fast and efficient with great drivers

extraordinary service, excellent shuttle service...actually the best i’ve experienced

the kids enjoyed the pool

the gym was amazing.

the kids enjoyed the pool

the pool table was great

pool was a lot smaller than what it was on the site

alex the bartender was absolutely amazing made me and my guest very comfortable at all times while we sit at

horrible this young man was rude to staff very rude to the staff while enjoying a drink at the bar because it was kind of late the young man alex s this young guy to kind of stay around the

waiting areawith games and pool table just loved it

the pool was very nice

breakfast is free

front desk was awesome to my family during the winter storm here in texas and the pool table was a great stress relief

the breakfast time, have to be until 11 am.

i really liked the breakfast options and playing pool with my husband.

daughter and son in law and baby grandaughter were in room next door and there was no kitchen sink plug to bathe child

the breakfast was horrible.

the rooms were comfortable and plenty of options for breakfast

very nice gym and pool

i also appreciated complimentary breakfast options

share a pool with the hotel next door , you have to walk through the connecting hotel and ask for a pool

staff is very helpful, and shuttle guy tim does great work.

i didn't rent a car, so i use a taxi service, so in front desk didn't mention anything about shuttle use, the last day people from shuttle offered the

lot grounds are super clean, parking is available all around, the staff were all so kind, the bar in the lobby, the room was fabulous, and the list could go on

shuttle bus pick-up could have been better

it was a great place for kids and so close to everything we wanted to do!!

excellent spacioys gym with a large range of equipment

i had to wait till right before it closed to let my kids swim and it s hard trying to say to a 6&7 year old you can swim for 20

could not adjust ac; there was no water in the room, got billed for room service to bring water; small window

older facility, wall are paper thin, gym was too small

location to the dfw airport. room size and great breakfast

friendly and helpful staff,spacious clean room & lots of breakfast options

one night there were kids who were too active in the hallway and between rooms that was a bid disruptive

was incredibly helpful, the facilities were nice and clean, the room was very comfortable, the shuttle driver was so cordial and helpful

amazing hotel for the price excellent breakfast bar !!

and room service charged me twice for one order

kids loved the balloon animal lady who made them balloons

notification about events being held there would have been great to avoid some of the crowds and kids running around until after midnight

i loved the staff that operated the shuttle to/from the airport

it was broke down all weekend, we had specifically stayed there for our kids to be able to swim indoors , due to rainy weather

i did not read the fine print until later, so i didn't realize they had a free shuttle service to and from the airport - that was a huge relief

breakfast over at 9 am . . .

my kids enjoyed the pool for the little time they were in it

the fitness room seems pretty basic. but it is fair.

it was on the other side of the facilities laundry room

hot tub and pool were kept clean and we enjoyed them often

food was great! staff was friendly! kids loved pool and outdoor area!

i loved every part the breakfast was great the rooms clean and staff awsome

the grab and go breakfast made sure the kids had a few snacks on hand which was nice

the kitchen staff was grouchy

room, great staff and nice breakfast

the gym you need 2

good gym as well

staff was excellent, the breakfast was delicious, the facilities were great

excellent breakfast

everybody are so friendly and the best was the lady the works the kitchen at breakfast time she's the best

comfortable room, loved having a full kitchen, couch, and a nice size bath tub.

was crowded pool chairs: were broken due to exposure to the sun and there were dirty towels laying

everybody are so friendly and the best was the lady the works the kitchen at breakfast time she's the best

shuttle service.

loved spa tub comfort and space

no closet or hangers but having a spa jacuzzi tub certainly made up for that

it seems there was a group of kids there

was amazing, very professional and accomadated my 30 early check in

no indoor pool

great all around. shuttle will even take you to select restaurants

location was great, staff was nice, beds were great, room was comfy, breakfast was good!!!

clean comfy rooms. love the chlorine smell. pool was top notch.

uttle driver) and mimi the guest services person

we took a shuttle to a restaurant and the driver was fantastic

the drink vending machine was broken as well as the laundry supply vending machine

can even deal with the hot air inside the lobby and indoor areas due to the laundry and whatnot

my family there was only three good things about this stay, we got early check in without anything extra; the check out person was very sweet

ask for some change to do laundry late in the evening from front desk and they make u feel as if your a nuisance

the maintenance man coming in my room to get laundry and stole my pack of cigarettes!!

quiet hotel even though in the actual airport very quiet great service room service was a little

the shuttle services were so convenient. they were always on time and help with the luggage.

there was no spa was very surprised .....jacuzzi

really like the pool the restaurant was great

the spa staff did an absolutely amazing job on my wrap

location, cleanliness and the pool table/ lobby lounge.

the pool area was nice and the hotel was clean. very modern vibe.

for breakfast, small cramped spartan room, no towels by the pool, skimpy number of towels in room, only one bottle of water for 3 guests

best hotel ever! kiddo loved playing pool and chess provided with dad.

clean facility, pool table

parking refused to take my guests car when they arrived, even after i had arranged it with the

a drive using the shuttle service at night

since they had to remove the coffee makers in the room, they provided free coffee at the bar in the morning

noise from the parking lot next door

room service receptionists was delightful and very helpful in ordering

my kids and i used the indoor pool, which was perfect for a november stay

very clean, room was comfortable, complimentary breakfast was good!

breakfast was sparse due to truck delays

pool was so cold

facility is very clean also, complementary breakfast.

the kids loved the indoor/ outdoor pool!

free wifi

restaurant and gym are nice and modern

connecting rooms were a plus since traveling with kids

deal for us because we have unlimited data, but if you don't have unlimited data and you want wifi access it's $12 a day

convenient, lots of amenities nearby, nice breakfast

breakfast, the state of texas waffle shape was a plus

is a comfortable and well maintained hotel near airport we enjoyed the pool area and the staff at the hotel were welcoming and helpful, nothing was a problem

close to airport , cheap did have a pool & gym ( slightly small)

the breakfast can be improved better. the gym is hot for the draft is not that good.

the staff was great and friendly, the shuttle from the airport is very convenient and reliable.

i liked that there was a kitchen and that they sell drinks and snacks all night in the lobby

the kitchen

and gym facilities in the hotel

the shuttle was very helpful

the room was huge and equipped with alot.. the indoor pool was great very friendly staff

we have two teenage boys and they were busy the whole day, a basketball court, fitness center, pool and pool table were all available

location is conveniently located, the fitness center is well furnished, the protein breakfast options were much appreciated

spacious rooms, well equipped kitchen, comfy beds

i had an early flight and breakfast was not served at 3 p.m. the 5-7 p.m happy hour was great!

one of our kids left his headphones in the room (completely his fault for not double checking his space as

very clean facility. the staff was helpful, the breakfast was good, and the location was superb.

nice and clean, 24 hour shuttle to the airport leaving every hour super convenient!!!

fair amount of kids in the pool but that’s expected

loved the pool, the room we stayed in, loved that outside the pool was an picnic table

the beds were too small for my kids and wife

didn t come fix outside pool yard door so we had to go around or leave our room door open and breakfast is picked up even

pool no working but good location

disappointed that there was no fresh breakfast only a grab and go bag.

kids running up and down the hall well into the night

very nice my boy loved the pool although he didn t get the chance to play put put golf.

pool and gym

airport shuttle service!

fast check in, nice room, great gym. great breakfast

it had everything we needed including a guest laundry. most important, they welcomed our dog.

breakfast

clean, nice rooms, great breakfast

could use some disposable salt and pepper shakers instead of just the 2 big one in the kitchen counter

it had a small kitchen that if we had stayed longer, would have been great to use

great breakfast variety clean appealing

) and how there was a small kitchen in the room, never saw that before

enjoyed breakfast, it was great to have shuttle to the airport!

huge room with mini kitchen including a dishwasher

the gym is great, there's even a bar and guest laundry too

clean and comfy hotel next to airport with a shuttle

missed having the breakfast and pool

no breakfast or dinner

overpriced pet fee. was the same coat as the room itself. pool was closed. no breakfast.

well lit parking, water pressure in shower was good, heater worked well, bed/pillows was decent

the security in the parking lot was not good

annoying ringing sound like a distant telephone around the pool area that never went away

light in the sink area outside the bathroom didn't work. parking lot had garbage everywhere.

also, there is easy access from parking and it's very secure

i waited at dia for my complimentary shuttle for 50 minutes after speaking with the front desk

shuttle service that wasn't available. free breakfast.

one of my kids had to sleep on the floor

it was full of kids

75 per day with free shuttle to airport and pickup from airport on return

the pool and hot tub was awesome!!

indoor swimming pool

great breakfast, and easy trip to airport

property was clean, great amenities and breakfast was good

pool could be a little warmer.

taking the shuttle from and back to the airport was very easy, and the breakfast was among the best i've had at any hotel

very nice breakfast too with healthy

clean room, spacious kitchen, dining and sitting area, availability of washers and dryers

pool and hot tub looked very gross

the breakfast was well presented and tasty

very nice rooms, very clean, staff was exceptionally nice. breakfast was good.

our room was so clean and big and we were so surprised. the breakfast was also wonderful.

loved the gym

was a gym, and the pool area was nice

loved that we had a full kitchen and the breakfast was fantastic.

, friendly , helpful went out of there way to help , bed was uncomfortable ,very clean , no hot breakfast due to

we were traveling with our kids and arrived late

was no early check in

obvious they were washed but instead of discarding laundry reused

web ad included breakfast, which is why i paid twenty dollars more than another hotel

no washing liquid for laundry, but that was the only issue . small really

also, there was advertised to have guest laundry but was told that there wasnt any at all

the pool was the size of a garden tub and the cleaning staff never took out our trash

great place loved the pool. clean comfortable and nice friendly people

lots of parking

the room service

the flooring looks new, and complimentary breakfast is served

pool wasn’t open

the fact that is was near the location of where i was working and that it had a gym and a pool were the only things i liked about it

pool and gym were clean and not too crowded

loved the staff, the clerk/receptionist was very kind and even let us stay for a late check out which was much needed

finally he gave us some treats for the kids

i like the location, breakfast, pool, and the room.

the only thing i didn't like was, the swimming pool was cold!

always good and appreciate the free breakfast option

saturday morning, we were in the dining room for breakfast at 7:30, and food was delicious and abundant

size of the room was great since we have 2 kids

i liked the breakfast server she was very attentive and friendly

we love the room and the breakfast. staff was friendly and inviting.

bring back the kitchen.

breakfast was pretty limited

the accommodations were nice. i liked the two bedrooms with the kitchen/living room inbetween.

hours of the night adults stood in the hallways talking loudly, kids out screaming in the pool after hour and teenagers playing chase through the hotel at 1

gym and its surroundings seemed under renovating

number of laundry facility is not enough

the front desk lady was amazing, the shuttle ran out of seats, she reserved us a cab and had it there for us the morning of our flights

half the machines in the gym were out of order

they had about 15 or 20 people at the pool cooking out and loud music going until about 11

newness, full kitchen

clean room the set up was nice with the kitchen pool was clean and great temperature

liked the workout and pool

the in-suite kitchen was fantastic

the pool looked nice, but

only had one overnight between flights and the free airport shuttle was very prompt

liked the laundry where you could start washer or dryer with phone app!

did not have breakfast. had an early fight.

the pool area was not attractive and the chairs were very uncomfortable

rooftop pool

close to the airport and the shuttle service was awesome. the room service was delicious.

the gym was great.

kids convention the night before. kids and parents were noisy

the kids enjoyed seeing the plane so

early check in

breakfast was basic, but had variety of choices

shuttle for taking and picking up from airport

the gym area can be brought up to date . it was ok with the weights that they had.

listened to my objections of the early check in fee

breakfast was good and shuttle service was great

it worked okay for my two kids since we were only staying one night

the indoor heated pool was the selling point for me

breakfast was ok

good location. indoor heated pool

i loved the decor. it was clean from the lobby all the way through. the kids loved inside pool.

wish the kitchen was open for hot breakfast

pool was closed ( not advertised), windows were fogged up, lights in kitchen area didn’t work, blood on sheets

not comfortable for two kids to share

quite. had a kitchen area with a sofa i really liked that

bathroom and kitchenette were also very clean

shuttle service for the airport, restaurant and bar on premises

room service menu looked good and reasonably priced

airport location, shuttle, pool, fitness center, cookies.

shuttle service for the airport, restaurant and bar on premises

room service did its job

the pool was also a disappointment

the service is always impeccable, fantastic gym and restaurant!

pillows and pool rail broken

we got a shuttle to the hotel and enjoyed a wonderful meal in the bar and slept in an amazing bed

need more menu room service

friendly receptionist. pool was great for kids.

the outdoor patio area. the pool was nice. the room was very clean and spacious.

so got the kids up at 930am and headed down

i did not take advantage of the breakfast, gym or pool

cleanliness, breakfast and pool. beds are comfortable.

pool and hot tub were amazing even in the rain

great sized room and perfect temp hot tub outside along with large pool

breakfast was good...bed was perfect slept really well.quiet place

very quite and clean.. we loved the pool and breakfast

there was a variety of breakfast items. the coffee was better than i expected.

staff was very helpful and friendly answer all my questions, breakfast was ok can improve a little

room , breakfast, shuttle service, excellent staff : caring, friendly, helpful

breakfast was really good, my daughter liked the texas shaped waffle

very nice and super clean. the pool was great and the kids had a great time !

airport shuttle driver went above and beyond!

not friendly i got there and was tired he gave me wrong room after i went all the way up with my kids was so tired i had to come back down and tell him he gave me wrong room it was inconvenient

there were kids in the hotel parking garage making loud noises with there cars till 1am, contacted front desk

parking was free and hotel was nice and clean

we did t eat breakfast.

they have everything you need! and breakfast was great! dinner was a good option too!

breakfast. gym. pool

shuttle driver tony was the best very professional and on time to and from the airport but most

was friendly, room was clean,comfortable bed and the swimming pool was great

location, pool, shuttle, breakfast, fast wifi, pet stays frwe and friendly staff

microwave, great tv channels, wood laminate or wooden floors, breakfast included, indoor pool and gym, close distance to restaurants, stores, live arena, and freeways

you can go on an outdoor patio near the pool this place is beautiful beds are comfortable on the breakfast is

clean facilities, comfy beds, good breakfast, and friendly staff

our room wasn't cleaned. no must breakfast for vegans.

breakfast fritta good. italian sausage gross. pork sausage or bacon better. ice machine empty.

they had a wonderful breakfast with a ton of options

the lobby provides plenty of things to do from games to the pool table

there is a pool table in the lobby area along with other fun activities

breakfast was great, staff was excellent.

pool table, nice patio area and pool area

free shuttle to airport by courteous driver who dropped us off at right terminal and gate in huge

close to airport, free shuttle a huge plus

the pool , our room , room service the bar .

laundry facilities on site

the free shuttle bus is also greatly appreciated there is a lovely pool but as we were in late and out early new did not get to use any facilities or have breakfast

shuttle on arrival was very slow and we shoes lyft instead of waiting 30 mins

they provided complementary shuttles to and from the airport, provided me with a steamer for my dress suit arranged an uber to

it takes 5 minutes to get there and shuttle service is on it

they were accommodating for a late check in and a late check out

i love that it had a functional kitchen.

nice and updated, full kitchen in the rooms, free breakfast.

there is a full kitchen in the rooms and offer free breakfast every morning

not only do you have a comfortable bed but you also have a mini kitchen which is great and best of all, unlike a lot of standard commercial hotels, this hotel&#

gym

pool could be larger, it's not a deal breaker

pool was small, the service at the starbucks/dining area was ok depending on the day/time, and the

at the bar and restaurant was exceptional at his job

clean well laid out gym in great condition decent food

rooms are very comfortable the lobby is big and nice, there is a small cafeteria it has a gym

bed linens were dirty. gym was closed

the staff at front desk was very pleasant and knowledgeable. the breakfast was nice too.

i used the gym and pool

breakfast sandwiches were overdone. but they looked delish!!

the pool area could be a little family friendly , and needed more towels.