pool was a bit small

poor facilities, the pool was a waste of time and full of kids and taken over by local families so clearly no use for private travellers

very clean and comfortable rooms. breakfast was great.

the breakfast menu was perfectly filled with healthy food, the staff was very courteous

loved the breakfast, enough options to eat and keep mine and my kids bellies full for the morning

complimentary coffee and water in the lobby and a great complimentary breakfast in the morning

breakfast was very basic, nothing special

breakfast offered is not very good; it was nearly impossible to use the waffle machine

maid service comes around everyday at 11, the pool is small but quaint and the laundry room is inexpensive, you can do a full wash/dry for $3

breakfast was very good with fresh fruit, cook your own waffles, and many other items

room service

early check in allowed

friendly and helpful lady who took care on my arrival and organised the laundry for my stuff

the spa is a nice addition

room service is bad they don't clean your room unless you tell them and there shower towels were

was an offer for complementary breakfast that, for some reason, we didn't get

restaurant no bar not allowed to smoke anywhere the hairdryer, mini split and hot water didn’t

it's definitely for adults only which i prefer

there was a nice balcony to sit on and enjoy the street scenes, but no food, bar or beverage service

i had to park inside the casinos garage which was pretty tight,mist of the time they had valet

(oscar, balthazar, and martin) front desk is professional and room service will bring up ice, plates, and utensils free of charge (+) the food is very good in their restaurant, plus you can get room service (+) if you order room service or dine in, the food is spectacular (+)room service great (+) room service was amazing (+)menu from the kitchen was delicious and when i stay there , i almost always order room service (+)friendly staff and everything was open late for room service (+)clean and room service was great. (-)room service is pretty slow

really like this hotel because it has everything, comfortable rooms, fun at the casino and excelent food

the hotel provided me with a shuttle to go to the border, but we were better off taking the greyhound from the airport

the staff is amazing!! very helpful and their shuttle service helped us a lot!!

the shuttle service was a huge benefit

room service

clean, close to downtown, parking available.

valet parking guy crush my car, hotel didn't take responsibility, they let me by myself on the police

the rooftop restaurant has a limited menu, and room service is disappointing

they have valet parking so you dont have to worry about parking

pool jacuzzi lobby gym

we ordered room service, after waiting over an hour we called to check on it and they told us

toilets in the gym/ spa area were low flush toilets

the spa is relaxing and the outdoor pool is warm. i love it here ud83dude0a..the wifi is strong.

the gym is great and the spa looked lovely

covid-19 conditions, bar and restaurant was closed.

there is a attached restaurant and bar with a very nice balcony with a view

restaurant and bar closed

staff, excellent maid service great restaurant and bar with sports tv sunday buffet was

the bar is still closed.

probably due to the wifi

the location does not have an outdoor pool area it would be resort if it did.

clean, quiet, comfortable room. helpful staff. great breakfast included.

wifi signal could be faster

just didn t like,when i booked hotel for one of the reason spa which is sauna and steam room

on site is safe, many things are within very close walking distance for shopping, restaurants and bars

parking is tight

nice location nice breakfast selection

staff was great, friendly and helpful. early check in.

nothing really, no restaurant or bar after breakfast

comfy, close to everything, easy access, free parking, excellent breakfast.

the lounge breakfast is sufficient

restroom could’ve use some shampoo, conditioner and bar soap… it did have a one for all dispenser in the shower but was scared to put in my hair and

the location, bar and breakfast.

it’s close and everyone was friendly and respectful, we went to the bar at night and they make us fell welcome, the breakfast in the morning was delicious and the lady

they have pool, hot tub & gym tho didn’t he k those out

it was in close proximity to the water park, and food places. the breakfast was great.

i appreciate the hot breakfast with eggs, sausage and beans

complete breakfast included

the morning breakfast was excellent always making sure there was enough of everything

and has plenty of on-site amenities like a convenience store, bar, restaurant, and spa (we did not try any of these)

very centric and love the bar ud83cudf78 in the lobby, very convenient.

spa was awesome now they really give you your money's

gym would be nice to improve equipment

was expecting such an amazing gym

everything is nice breakfast was delicious

the breakfast is horrible taste like cardboard coffe is only hot stained water

for breakfast not good ud83dude0c location is good!

wasn't very clean, the gym only had cardio equipment and no free weights, the price for this hotel was slightly more

noise, my room was just above the gym and was to noisy

i didn't love the free breakfast but that is probably my own tastes more than anything

rooms were great...staff was amazing...breakfast was excellent

was new and clean, offered free full breakfast with fresh fruit and eggs

full breakfast included

the room was clean the shower was great and gym was useful

food was delicious and the bar is outstanding

during the week, the breakfast menu is very limited.

location and airport shuttle.

obviously not the adequate room service for a 4 star hotel at all

parking and no charge

breakfast buffet was awesome

the parking

the pillows on the bed were hard, the was no fan in the gym area.

we ordered room service several times and norma was our fantastic server

access to the sauna and gym.

the website did not advertise that there isn’t a laundry room

needed a laundry room

breakfast was free to an extend only basic foods like yogurt, cereal, coffee, juice, mini

the breakfast was to simple . i was expecting eggs not a sandwich. but ok

room after booking the “superior king” and ended up paying more than we booked for the pricey pet fee (nightly) staff are nice, room on the 5th floor was quiet and everything worked as it

ly fruit/cereal)

i didn't get breakfast, the staff was nice to me the first day

price. the breakfast that was included with the stay.

room is huge, 2 tv s!! comp breakfast

parking, comfty mattress, size of mattress, wifi

breakfast was very excellent and location close to airport (needed that) (+)everything was great, breakfast included (+)we didn't have any breakfast didn't had time (-)breakfast (*) breakfast was included and was fresh cooked (no buffet) (+)breakfast was good (-)breakfast is very poor (-)i was confused by the breakfast. (-)walls are paper thin, the free breakfast was a small plate of fruits , a coffee and white bread (+) we didn't eat breakfast there because we had family invite us out, so i can't rate that

was sick)

ac and room service

i would have liked room service

the pool looks awsome

breakfast,friendly people

only things i didnt like was breakfast was supposed to be included and we are a family of 5 and that was clear on our

you can’t beat the price with the location and pool

guy at the bar was probably the best thing there he was great and great customer service went over what was

cold desk staff, didn t accept cards as payment for food in house or at room service

everything the prices the room service

room service is offered, but there are no menus in the room, so not sure how you're supposed to

much disturbing out side can sleep good all night people walk n talk loud it's too much n room service is poor they don't leave towel in room n we have to call

i doubt it and then double checked with room service lady

the breakfast buffet is excellent and all the covid measures are in place

friendly staff , great restaurant and bar , clean , beautiful gardens / pool

especially when you get to the pool area

parking, clean, has 4 restaurants, pool, gym and spa, rooftop bar at the new building and helpful front

location, nice gym, pool is great and staff is helpful

no maintenance crew after 8, no room service

downside is no room service but sandwiches , salads available along with other snacks

very clean, excellent breakfast.

it's unbelievable that a hyatt hotel has no restaurant, no room service, with a first floor lobby area that is really

breakfast was awesome. staff are very friendly. we felt we were at home.

pool and hot tub not working. drinks at bar was watered down. they didn't even try to hide it.

staff were all really nice and friendly the night bar tender was an amazing guy

has all basic amenities wifi, safe to store you valuables, iron board, complimentary coffee and water in room

the bar was nice

to get a capable computer techie on the phone, to solve help w/ a peculiar question about the wifi

wonderful bar and pool & jacuzzi

bed was super comfy and the view was beautiful. breakfast buffet was yummy!

the pool is nice, and the adjacent casino and nightclub provide for great entertainment options

wifi is very weak in the rooms and sometimes you get a room with no wifi at all

wifi didn't really reach 1816 reliably to do a zoom meeting

was good , parking was easy and safe

the pool and breakfast, they have alot of varity when it comes to the breakfast buffett.

day and night there is a very audible chirping sound likely generated by the parking area solar panel equipment

the kitchen staff is friendly too and very helpful

rooms were clean, a/c worked nicely, kids loved pool

breakfast buffet was delicious.

that was a bummer for my kids

powdered creamer for morning coffee oppose to liquid at room service wake up call.

room service was great. reasonably priced for room service and the food was delicious.

i came with my husband and 17 and 12 year kids

never went into the pool because it was cold and during hurricane season

they have a pool too

they have a very beautiful pool to relax in day or night

their breakfast was very good!

location and breakfast - super

the ev charger did not work, but i still parked there haha

breakfast and bed

large breakfast options

we had a quick bite at the bar downstairs with a few drinks

there's a bar in the breakfast area

no pool or hot tub no ice machine no laundry

breakfast, laundry facilities and ice machine were not working

+ room and showers were decent - no laundry facilities.

needs to improve on room service overall really good costumer service in the reseption.

enough lighting, no big mirror only a small one in the bathroom, continental breakfast is a joke, room service is ok but they give you plastic cutlery

attempted to order room service, but there are no restaurant menus in bedrooms

also room service was great

i called room service and the receptionist said it was only him working so we had to wait about 3 hours for

location, great room, friendly & helpful staff: front desk, valet, bar, wait, spa and beach attendants were some of the nicest and accommodating people i've seen in the service

of the water with the most amazing views from our room and roof top and pool and restaurant or spa

i also requested service from the spa and never got a call back

then on our first night the bar and restaurant shut at 8pm

the spa was dirty every time we went down there and children were in it without parents