of the water with the most amazing views from our room and roof top and pool and restaurant or spa

everything and everyone was fantastic. everyone at the spa was awesome.

the spa was dirty every time we went down there and children were in it without parents

i also requested service from the spa and never got a call back

location, great room, friendly & helpful staff: front desk, valet, bar, wait, spa and beach attendants were some of the nicest and accommodating people i've seen in the service

great location close to the beach, great gym and breakfast

got a complaint that customer bellow thought i had kids

there's a bar in the breakfast area

hotel was very nice. clean. pool area was nice. price was good. staff was excellent.

laundry avaliable

loved the pool loved the rooms

their breakfast was very good!

they have a very beautiful pool to relax in day or night

location and breakfast - super

breakfast the next day was amazing

service why'd activities for kids

comfy beds. shuttles to the beach with chairs and towels provided by the hotel.

room, pool, wifi, spin class, weight room, shuttle to beach and town

location. 3 pools, a bay and a beach. what more can you ask for?

a very nice looking hotel with great pools in a relaxed area. the gym is also perfect!

you should limit the amount of day passes provided for the pool area as this really limits the experience for hotel guests already paying a hefty price tag

has great potential with the pool area and the variety of options for dining

a hidden speakeasy bar was a really cool surprise

pools to small, to many people in water park area. to close to each other sun beds.

water park for kids and location

breakfast, laundry facilities and ice machine were not working

+ room and showers were decent - no laundry facilities.

no pool or hot tub no ice machine no laundry

the breakfast was good especially the homemade mexican dish

maid service comes around everyday at 11, the pool is small but quaint and the laundry room is inexpensive, you can do a full wash/dry for $3

the hot tub in the room and the delicious breakfast in the morning g.

the no breakfast

breakfast was very good with fresh fruit, cook your own waffles, and many other items

there is a pool and a jacuzzi, but i would not recommend using it, they looked very dirty and there was trash

the pool area might be more private

nasty and the pool was gross

made me very uncomfortable to be there, the pool even worse, apparently there was glass inside the pool, proceeded to tell me once my kids were

many people in the pool area who were not staying at the hotel and were just walking over to use it

pool was a bit small

clean ,quiet ,friendly staff , pool and jacuzzi great , parking lot had plenty of spaces

the vending machine didn't work, so i had to spend extra on laundry soap at the front counter.

swimming pool, the spa, the room was ideal

this best western several times and i have to say that tgey have the best staff personal, great pool and hot tub

pool

some lady bagged all the fruit during the complimentary breakfast

clean. friendly. breakfast available. printing services. laundry.

the pool was a little small

pool is fun

rooms were large, guest laundry

free warm breakfast is great

staff; clean facility; breakfast daily; rooms with coffee maker, microwave and fridge; gym adequate and accessible; diy laundry available and parking free

laundry ripped my clothes

the kitchen staff was very friendly and made sure everything was available each day

the pool was nice and clean and it was easy access to my room on the third floor using the elevator

the pool and super quiet

good location 20 mins walk to the beach good pool shops near by

i didn't need the breakfast or pool

it feels like stepping into a new home and we had all the commodities that we needed, the pool was a nice feature, the price was the best value, especially for everything this place offered

a lot of kids jumping in the pool and i was afraid that their kids were going to hurt themselves meanwhile

it's a nice thing to have a gym and a swimming pool right at the hotel

was great, except that when i checked in, room service staff didn't know i was already inside the room and one man opened the door

free wifi for guests, nice polite front desk staff

excellent customer service, from the receptionists to the room service staff

the morning breakfast was excellent always making sure there was enough of everything

i called the front desk for a late check out in the morning

i saw other people enjoying the pool

the pool area and gym were clean and well equipped

bed are comfortable, breakfast delicious and good staff.

free breakfast!

very polite staff,good breakfast

breakfast was good. girl who checked us in at the counter was nice. small gym was ok.

everything is on first floor gym,ice,pool,breakfast

while on family vacation and the kids loved the room, pool & friendliness of the staff

breakfast was great, pool nice and laundry facilities

finding the laundry facilities was an adventure and was honestly too far from our room for us want to use

almost always travel with a trailer and this hotel has a very large parking

reasonable pet fee, ground floor room available

i did not use the fitness facility.

the location and the parking front

room service is bad they don't clean your room unless you tell them and there shower towels were

they speak english and there is a playground for the kids which is a plus

early check in allowed

so far, this is the best hotel considering the price, the parking, the security, the size of the rooms, and the staff

may not have a bar or restaurant inside but there is lots of bars and restaurants everywhere near there

customer service was amazing, is a adults only hotel in the avenida revolucion a very touristic street, you can walk and have a great

ideal location in around downtown area (very close to casino), eateries, market, and zona norte

i didn't know there was breakfast

hotel is always good the staff is great and the best thing is that it's adults only

it needs pool

lack of 24 room service.

the working staff in the buffet & room service were quite pleasant

complaint would be the food, on my first trip every staying at the hotel me and my husband loved room service and their food

not having a pool.

parking

clean. the terrace. room service

they force valet parking, and everything left in my car was stolen

valet parking guy crush my car, hotel didn't take responsibility, they let me by myself on the police

they have valet parking so you dont have to worry about parking

safe area small parking but also has additional parking next to the property

boring breakfast, but you have four kinds fruits, oats flakes, corn flakes, milk, toasts, jam, honey,

room was very clean, staff were helpful and friendly, the included breakfast was good

there is no room service or mini bar as advertised & cafe is only to serve the free breakfast which is ok

parking it is hard to maneuver. the new bar needs to have menus in the room.

a deposit i was not aware of which put us short on money so we couldn't buy souvenirs for the kids

and they let me have a late check out

room service took our towels and we didn't get any towels back

by 6am kids to that room started to make noise crying and yelling

you can also purchase cereal and milk for the kids

older rooms need upgrading. the associated restaurant and bar were closed.

there is a attached restaurant and bar with a very nice balcony with a view

no restaurant or bar as both are closed at this time.

restaurant and bar closed

the website stated there was a restaurant and bar onsite but when i arrived both were closed.

bar casino restaurant very good service

perfect location the casino and restaurant is really nice i really like this place

that they don t serve free breakfast with the stay, but their breakfast is great enjoyable.

whole entire staff that works at the casino are absolutely wonderful everybody is so helpful and giving you all the proper information

ke they did when we left)

me the tiny tiny fine print in the important messages section that states the spa and gym facilities may be closed , which is still misleading because the hotel had a spa, gym, and a

don t like that the pool is always dirty

for reasons of covid the pool and spa services were not available

the staff attention and the breakfast

it s always clean and comfortable and overall the staff are respectful. 24 hours room service.

although it was very nice place to stay it was such an extremely high price and no breakfast for that price of $--- us dollars

breakfast was great

there was a restaurant and bar in the hotel

comfy, close to everything, easy access, free parking, excellent breakfast.

very clean free parking and free buffet for breakfast. cannot beat the price

pool was small and only had a few lounge chairs and one table

staff was very kind. breakfast was basic but good.

good breakfast

clean pool

did not do breakfast because of covid-19, but i had a relaxing time while, not dealing with the stress of then

was woken up both nights to kids in other rooms

pool was wonderful

use of the main pool, towels provided

restaurants were 'kid friendly' but no kids menus and nothing to accommodate for children

there was no room service

location, beachfront, pool area, fire pits, christmas decor, comfortable beds

excellent room great pool top location

perfect location. large rooms great kid friendly pool

stay was great, loved the pool and overall the faciliities.

full hotel with lots of kids but noise was not an issue

slamming of doors, kids running up and down stairs, slamming doors at all times of day and night

still charming and within walking distance to so many shops, restaurants, golf course and beach

there was a separate bedroom, kitchen and living area

small pool

the roof top bar (where you can get limited food) was closed for part of the time due to a private event

dive bar on the top floor isn’t great

the rooftop bar was superb

every now and then in the lobby and roof bar one gets a whiff of sewage

the rooftop bar was a lovely spot to relax and enjoy a cocktail

there's laundry (which is fantastic during a week-long road trip), and the pool/hot tub area is nice

harmless) approaching me while i was trying to wrangle my kids and pack, only one working laundry machine on site, asked for the price of an extra night and was quoted more than the price i

swimming pool and tube - always not busy

lovely garden sitting area with fire pit, heated pool and jacuzzi

there’s a laundry right beneath the rooms and there was so much noise

best hotel ever! staff were very friendly breakfast was really good!! my wife loved this place!!

breakfast and happy hour have been pleasant

mimosa bar at every breakfast

decoration cozy. invitation a la detente. spa in the bedroom.

everyone was so sweet, breakfast was delicious, huge bathtub in the spa suite