balcony, pool

clean comfortable, patio, laundry.

usually have no issues when i stay here, except i usually rqst a room by the laundry rroom and never get it

family visiting with small kids

pool for kids and young teens to swim in and lots of stores nearby for shopping like target, ulta beauty,

hotel staff was very friendly, the rooms nice and clean, and a good breakfast as well

kids get so bored because of the tv in the room it was not a smart tv. they didn’t like at all

very busy and breakfast staff had a hard time keeping up

employee, at the breakfast room was very attentive

clean and staff are nice. great service and breakfast has options.

upon check out was offered coffee, juice, and a small breakfast before we left

breakfast selection

the breakfast was really nice easy options, and had juice

allowed early check in with no fee clean room

i let him know i requested an early check-in

exceptional breakfast

facilities in gym and having a laundrette onsite. good breakfast

i arrived from lax early and they allowed an early check in

the breakfast bar was great for kids with waffles, whip cream, chocolate chips and chocolate drizzle

the breakfast was very good

refinished, right next to a buffet of restaurants, had a pool in a private space in the back, hotel is close to the 101 freeway

i liked the room how ample the space was with a kitchen

breakfast was phenomenal

hotel with comfy beds and a tasty breakfast selection

the rooms has kitchen microwave exelent bath

there is a nice laundry room, and there is a pool and hot tub

parking could have been better maybe you need another lot

onsite laundry

the pool and business room and gym looked clean but i didn't have time to use them

parking at night when returning, but staff was readily available to remedy the situation

located next door to a bar with loud pounding music. sleep was not an option.

let workers eat the breakfast so get there before 9am

didn't use breakfast, but room is beautiful.... all perfect!!

breakfast even at the last 5 minutes which is when i woke up and remembered

they it me in a corner room to help finish loud bar below

was perfect, the room was cosy and clean with a nice swimming pool area just in front of it

the pool was great too

i love the little pool

we loved the pool

the pool 24/7 would have been nice, or till midnight/1am

pool. food. location

of covid-19, the bar and eating facilities in the hotel were not available during my visit

everyone was amazing! from front desk to room service we had a great experience!

no room service , no coffee no breakfast at 10:30 am no room service at 10:30 am

christmas music nov 9 played loudly in lobby depressing eating area dark and poorly decorated gym has old equipment tv has poor channel

i also loved the foot scrub bar in the shower

i have not been to the bar or tried the food but they have great food options near by as well if you don't want to go to

room clean and updated. nice lobby and gym.

during my 3-days stay i had 2 requests: to bring sugar and to make temporarily music lower in the gym, as i wanted to listen to a lecture

the bar and eating area personal were very kind and welcoming

great location near things to do. heated pool. free breakfast.

service hotel is very clean and has all the amenities needed from laundry to pool to computer and the staff is utterly amazing

details and attention everywhere, like a home rather than hotel, staff was exceptional and the breakfast best selection we've ever

lovely big rooms, clean and warm swimming pool, great selection of food at the breakfast and free parking

room, amenities

there was no available food on site, including room service, which was advertised on the site

great location, friendly staff, plant of parking space, early check in, and etc

room service was awesome and quick

the hotel had a nice bar and restaurant on site

plus the parking lot was behind us

liked everything please change the menu for breakfast if possible

convenience of the shuttle service to and from the airport, the fantastic hot breakfast, the fantastic staff from the

prompt shuttle service

clean very confortable for traveling with kids

pool is small. kids not supervised. but overall pool area is set up nice.

great breakfast

convenient location. great friendly staff. clean. nice breakfast buffet. pool!

laundry room only on one floor.

pool and fitness rooms are closed!

filling breakfast

the hotel is always clean, staff is friendly. i also enjoy their gym and pool.

it was a very comfortable room and room service is very good

loved the location and rooms. the bar closed a little early.

beds comfortable; room service food excellent

was a child dance convention or competition or something and the place was crawling with kids and moms

not much parking inside with gate

was a guest laundry but out of order and nobody knew when it will be available

the laundry room was so hot

the pool looked nice, though we didn't use it

no room service knocking on my door while sleeping

outside that, despite having the bar closed, we were able to utilize to have a meal with the kids as well as sit, enjoy a few drinks and relax

minor - the gym wasn’t the best kitted out but you can definitely manage a workout of some sort

the gym looked decent although i didn't use it

and helpful and the availability of complimentary water in the lobby and a water fountain in the gym is for sure to appreciate in a warm la

kids were at the tables, so good for the fam

friendly and helpful staff; convenient location; comfortable room; good breakfast; accessible laundry room; pool is a

overpriced and bar closed early.

helpful staff; convenient location; comfortable room; good breakfast; accessible laundry room; pool is a

my breakfast fast and good

and also breakfast is not included, but there is a restaurant called cafe de olla 5 minutes away food is

they charged $30 pet fees

the laundry facility was nice too, though we didn't use it

it was a great stay and for my dad to say he liked the hotel and the breakfast topped it all

nothing too bad but i didn’t like that they gym wasn’t open (due to covid) as well as the hot breakfast area

breakfast was delicious the rooms were clean the pool is really nice my kids had fun and it’s not to far from 6

breakfast was good with free coffee and hot coco available at all hours of the night

was currently under construction and the gym was not available for use

great breakfast, easy check in, staff was awesome… pool area was great

wish the hotel's restaurant was opened & they offered the full hot breakfast not the grab & go

comfortable bed, well equipped room, great pool, hot tub and gym. very courteous, friendly staff

our kids enjoyed they mini-store

i also forgot my kids san diego hat and they want $54 to ship to us

the gym had everything we needed

room service was super fast, 5-10 minutes, even if they said 30

room service is prompt and staff is friendly, but not familiar

room size, and breakfast options

nice place, very convenient location, clean, quiet, pool, jacuzzi.

i know there are full kitchens in the hotel, there was a smell of curry of some sort along the hallway going into my room

the size of the room, and the fabulous kitchen, made taking care of my special needs son easy.

breakfast, very nice room, excellent cleaning service

loved that i could wash & dry clothes at the hotel self-laundry

thought pool was heated, but it wasn't.

everything! slept like a baby. awesome breakfast. great laundry.

convenient for what we needed, pool and laundry machines were a plus.

pool was warm even though it was freezing and windy outside

clean rooms, excellent grounds, sparkling pool, amazing staff and friendly faces

the swimming pool and gym combination was something i hadn't seen before

california breakfast, nice. room service got order right everytime.

pool and hot tub for kids

parking garage is 2 blocks away, $30 a day to park, pay for wifi, gross breakfast

1 grab bar in tub

staff super friendly. rooms very comfortable, clean. wifi was great.

located clean and comfortable, gym and pool were great and well looked after, all the staff very friendly

was hoping for room service as i didn t feel well, but had to go downstairs to pick up my order

they also charge for wifi which we didn't know until after

everything was excellent. spent a lot of time at the pool and the pool bar staff were excellent.

wifi is advertised but it's super slow

movie night at the pool was a hit with our kids

great pool and hot tub, the gym is nice and the atmosphere was wonderful

hills/ universal or warn bros studios this is perfectly located and you have everything you need bar restaurant pool after a long day of sightseeing

the staff were excellent, especially dennis in the bar and luke and paul in the restuarant

bar and restaurant staff were neglectful and it was frustrating both times i was there

in mind that if you need the free shuttle to or from the airport, you need to request the service 2 weeks in advance

the server at the bar in the evening was great and she made the evening enjoyable

also wished staff would have told us we cannot change our pick up time with the shuttle as our wb tour ended earlier than expected and i had to pay for an uber versus waiting 1

breakfast buffet i would if they ore section for kids to eat!

key card access would t work into the gym, the hot tub was not heated: my room was not as updated as the previous time i stayed

very nice staff and lovely and quiet bar area on the 1st floor

the food the bar drinks the room service everything was great my kids definitely loved it

room service was fast and the food was good

cute cafe for breakfast and lunch and a nice bar for dinner and drinks

enjoyed the friendly shuttle driver's

the pool is like something from an retro hollywood movie

kids loved the pool and the staff was very helpful

don't do your room service

two bedroom family suites were great and had a kitchen

breakfast was great

the breakfast and that there was always water at reception.

the front desk for a new room, fortunately they had another suite available that overlooked the pool and not traffic and they gave me a new room key on the spot, that made me really happy

prepare to bbq near pool- the accommodations are incredible

the laundry service was not self, which i would prefer

the pool is so fun, with good food, and excellent service and it’s open till midnight, so no matter

another son and daughter used the work out gym

water filter was amazing and a highlight, also the gym and the laundry

a little disappointed there wasn’t a free breakfast or a laundry room to wash clothes.

clean, comfortable room, within walking distance of shopping and dining. nice bar in the lobby.

i would have liked daily room service

th gym was closed due to covid-19

only thing i didn t like was the prices of their snack bar was very pricey

a family of 4 (2 adults 2 kids) from the uk, the location was great for the universal, warner brothers studios and for the

the cabanas and rooftop bar made our trip extra special for adult time

breakfast and close to universal studio

we liked the outside activities for the kids, checkers, connect for fire pit and hot tub

everything, very clean and spacious room, lovely staff and get gym plus pool etc

i’m not a breakfast person but trust me i was downstairs every morning to get mine because it was so good

the size of the room, the kitchen facilities small but very efficient, the location

hot tub, it was a small inground pool three foot deep that was maybe ninety degrees

the breakfast was really good

breakfast

really liked your pre order breakfast. hotel cleanliness

kids enjoyed it

didn t like that the wifi was off during my entire stay , the jacuzzi was dirty and wasn t working as well i asked the

pool was smaller than most and there was a good number of kids there for a hockey tournament

utensils, no pad or paper, no list of restaurants or sites to see, no microwave in the room, no room service have to use door dash and order through the hotel, no cleaning up the room if you stay

very nice facilities, close to everything and the gym was very nice