small pool.

prompt shuttle service

close to universal. complimentary breakfast. friendly staff. clean hotel

location breakfast

shuttle, breakfast, lobby hospitality

room service didn't get the memo of my late checkout and walked in on me naked.

no room service knocking on my door while sleeping

laundry in hallway and exit area, ceiling in restaurant unfinished, hotel is older, it could use

with everything in this hotel, my husband and i would love to stay again for our 3rd time and the pool is great and fun, service is awesome too

laundry room did not work. staff said it did everytime and wasted a whole botle of soap.

the newness of the hotel. modern and efficient comfortable beds. nice gym

lobby bar and restaurant all new with additional bars and eateries close

the bar and eating area personal were very kind and welcoming

i have not been to the bar or tried the food but they have great food options near by as well if you don't want to go to

house keeping team threw out my brand new underwear and one of my brand new gym t shirts

for the price should have complimentary breakfast

towel service at the pool

sitting room wwith games and fireplace, outdoor firepit, patio areas, bar and food

location and pool

beautiful outdoor pool area very clean

location staff cleanliness restaurant par pool cabana too much to list

it was a very comfortable room and room service is very good

was a child dance convention or competition or something and the place was crawling with kids and moms

i asked where extra towels also when we were at the pool there is no towels at the pool for my kids when they got out of the

snack machines would ve been great. restaurant and room service are pretty expensive.

i had to go with my luggage and my kids to look for the room and we had to walk back to the front desk to ask for help and finally,

a gym, bar, cafe

free shuttle to the airport was so great! bed was comfortable!

staff was really nice, breakfast was exceptional, pool area was nice and i found it to be terrific value for the money

change machine in the laundry room

two bedroom family suites were great and had a kitchen

the room was very clean with a fully functioning kitchen,

didn't get to breakfast, it stops at 9.

the front desk for a new room, fortunately they had another suite available that overlooked the pool and not traffic and they gave me a new room key on the spot, that made me really happy

breakfast was great

do not try an order room service during dinner hours

cummfy bed nice it is close by everything no room service though

the gym is excellent, the property is well located, very clean...

no towels outside for the pool, firepit not on outside in evening, shorted us sheets/blankets for kids' sofa bed in one of the rooms

we were at the pool past pool hours and they were friendly enough to let us stay

beautiful decor & clean location. bar is awesome.

my kids and i waited forever to get our hotel room

everything, very clean and spacious room, lovely staff and get gym plus pool etc

breakfast is grab go bag-looks like kids snack lunch

gym and hot tub and closed due to covid

the staff were excellent, especially dennis in the bar and luke and paul in the restuarant

bar and restaurant staff were neglectful and it was frustrating both times i was there

they were able to help us with the shuttle though we did a very last minute pre check in to the hotel

staff at reception was very nice, helped us figure out the room setup with kids, changed us to a better solution, no problem

gentleman working the front restaurant bar area was friendly by greeting us every time we walked by and had great customer service

free breakfast was very good

the breakfast was great

laundry room could be bigger or have more on different floors

location, breakfast, everything was good.

laundry room only on one floor.

i have never been anywhere that didn’t offer early check in but also that was so

i enjoyed the free breakfast and the clean room.

big, comfy bed, immaculate bathroom and a great free continental breakfast

the breakfast was really nice easy options, and had juice

upon check out was offered coffee, juice, and a small breakfast before we left

pretty good but there’s no breakfast and the gym is sorta small and in the morning sounds of planes landing leak

my kids loved it

staff are friendly and very helpful. 24 hour coffee machine. projecting fish are good for kids.

i even used the gym, all new equipment

we called in advance about an early check in and they were more than happy to make sure our room was cleaned and ready for us

room was clean and comfortable with excellent wifi, and the restaurant next door

room service

pool space feels luxurious, and evening movies are a nice touch

food is excellent! wifi is very scetchy

the nightly family film by the pool is a wonderful idea having a laundry room on site with complimentary laundry detergent is fantastic & we used it - $3 per wash &

very nice staff and lovely and quiet bar area on the 1st floor

wifi was spotty and hard to stay connected to.

a pool bar and pool service- ordered a glass of wine from the downstairs restaurant and ended up paying an

breakfast buffet i would if they ore section for kids to eat!

shuttle service to universal was awesome and the kids were so excited to go on a bus

a little disappointed there wasn’t a free breakfast or a laundry room to wash clothes.

i loved that the room was clean and there is a gym and pool open late!! that's totally a plus.

location, clean and modern spaces, very festive pool area which really enhanced our enjoyment, frequent shuttles, frequent elevators, all staff

lobby coffee bar andmore staff to accommodate the number of people lining up for the coffee and miscellaneous

was happy it had self serve laundry facilities but it needs a few more machines

pool wasn't very attractive for us

their rooms are very clean love the fact that the staff make you feel right at home and the pool is alway warm to swim in even in winter time rain or shine the hot tub is also very relaxing

vending machines are very complete and they have coin laundry

pet fee communication and soundproofing(party going on upstairs)

pool

room soundproofing needs to be improved to meet higher standards, and the breakfast area needs to be more clean and tied

location is fine. package was without breakfast.

the olio restaurant had great breakfast and food

the staff was very helpful, and our breakfast at the hotel restaurant was top notch

breakfast on sunday morning wasn't available until 8 am

the gymnasium and pool

my kids loved the pool and swam in it and played with the supplied range of balls for hours

non secured wifi pool area

i had kids and the rubber that holds on the glass to window frame was peeling off and you can see there

they didn t have room service which meant extra cost to eat out or order out with delivery.

staff was attentive and very professional, the breakfast was great, lots of choices

had problems with room service not timely and had to ask twice

my kids loved the pool, and we all appreciated the breakfast every morning

rooms clean and comfortable, fantastic restaurant across the street, staff were wonderful, kids loved the pool spa and work out room

the food i ordered from room service was very delicious. i liked the bed very much as well.

the building probably needs a renovation but the hotel is clean and room service works great

clean, accommodating (early check in), nice bed.

it's in walking distance to so many restaurants and bar type places, plus right off the freeway

my kids loved going to breakfast and the pool

food through bar could have a more kid-friendly option like chicken tenders, plain cheeseburger

also a heads up would have been nice about room service not being done on a two night stay

pool heater was broken so water was cold but it was ok the kids still enjoyed it.

our kids enjoyed the pool and the staff was able to find two pack and plays for the twins

clean, well maintained, great staff, location was perfect for me. laundry facility.

inconvenience was that the pool wasn’t open for the kids to get wet but they still had fun the breakfast made up for it

cleanlinesslocation safe environmentnice breakfast

breakfast, when it's gone, it is gone

pool is 4 ft

the hotel offers affordable diy laundry services, which was surprisingly difficult to find in other hotels

the bar area to be open in the evening.

big room, great pool area, happy hour in bar and great food, was offered a late checkout without even asking

it had a gym, free coffee and a laundry.

the bar didn’t open till 5 pm. noon would have been nice

room was near the laundry area and also under the breakfast room, so early in the morning you can hear people and

gym was small, but again pretty useful

the pool was open for reservations due to covid but the gym was not

the ladies working at the breakfast area were exceptional

gym could have been more equipped (weights for example)

the wifi was not great.

smell to the building that hits you every time you walk in no room service visited in the 4 night stay, so needless to say the bins were overflowing in the room,

property needs to update the laundry facilities

i liked how it has a bar insight and a restaurant

good facilities and easy to get to. laundry was good to have.

lected rooms), spacious room size, gym, free morning coffee and water in the lobby, lounge, alot of amenities that can be

provided only 2 towels when we had a 2 queen bedroom for 2 adults and 2 kids

are spacious and comfortable, the staff are wonderful, and the jane q restaurant offers delicious breakfast options

the pool wasn t open yet but a lot of places around already had it open

decor breakfast early check in

received late night room service

the clean, quiet pool, excellent bar offerings, comfortable bed, great location

loved the coffee shop and bar in the lobby

pool area was very good and pool heated as

the mini bar was locked so that made it hard for us to chill our own drinks/

room service was timely, as was the concierge to any requests my family or i had

staff was great and accommodated our early check-in and late check out

ol) area

were so many kids

pool parties happen over the weekend

great pool, great location, beautiful style, comfortable beds and great service.

room service/kitchen staff are friendly & courteous

also, complimentary upgrade and amazing room service in the perfect

the hotel gym's cardio machines could use an upgrade.

the room was huge, very comfy and bright, the pool and gym were great too

lovely rooftop pool with fantastic views

the room is very comfortable and nice to be in. wifi is very good.

the biggest fault of the hotel was wifi

how early the restaurant and pool closes.

the fact that pool is not open 24/7