the reception staff bar staff and breakfast staff were all helpful cheerful and friendly

the bar is not very well stocked, there was no white wine

the bar was not very well stocked. there was only 1 glass of white wine available.

and the bar bill €36 cleared

draft beer available in the bar despite the pump, bar staffed by receptionist, no snacks or food except a vending machine

i couldn't wait for it or at the bar where there was a queue

room with good bed, bath, & wifi

the parking is free and the staff are very helpful and friendly

easy free private parking

parking is free and super easy

lot of amenities (gym, pool etc) with rooftop lawn & swimmingpool

communal area with laptops, gym and a rooftop terrace

the condotel itself has a nicely equipped gym, a spacious lobby area with lounge seats and a billiard table for recreation

the staff was super friendly and the gym was well equipped

and i had a great time and everything was enough the apartment also has a cinema, sauna, a gym, a rooftop and a swimming pool

wifi not easy to get onto !!!!

wifi not working

although we got the wifi code it didnt connect at all

free wifi too

clean, cheep, great food, free wifi & petrol station next door

it was ok for us except that the restaurant and bar were closed because it was sunday

the bar and restaurant were not open due to possible refurbishment.

times we have had the tapas bar next door but unfortunately it has now shut, it had been an added bonus especially for late

the tapas bar was open again, service very slow and a lot of menu was out of stock

the bar restaurant was very good. room was a good size and we had our dog too.

only one restaurant open and the pool was closed due to the time of year

staff was exceptional but the two breakfast waiters seemed short and annoyed with my two kids)

for a place that’s family oriented do they find it acceptable for kids to go at “ cancer hour” to the pool

were told to wait in the bar before we could check in, which was fine - however, the restaurant was closed for dinner and

the bar restaurant closed at 6pm, so no facilities whatsoever after then

wifi is free only in common areas

i wouldn't recommend this hotel to anyone especially anyone with kids/family

lovely park just outside for the kids to

it was great, only surprised you have to pay for wifi

min); - breakfast was

had private parking which is nice and staff was nice; good wifi in the public area and they had kids play area;vending

toilets, kids running up and down corridors all night after 12pm, parents loudly shouting and smacking their

ter registering the day before) to terminal 4

wifi charging easy to access

everything was very modern, room service was basically

i took the shuttle at 08:30 am

was freezing and it never warmed up, the view from our window was a wall opposite, firstly the wifi didn t work properly, there was only one socket that worked , the only others socket was in

small kids

shuttle service is amazing

pool was closed

good for large groups of kids , which seemed to be every where

pool is nothing like pictures- no chairs or tables to sit at while kids swam

a nice hotel, had everything you could expect in a hotel room (ie extra pillows, laundry service ect)

clean, staff good and a decent bar at good pricing.

is an excellent hotel and a perfect place to stay if traveling from madrid barajas airport

stacked mini bar and free pen or two would have been nice but could not fault the hotel

affordable parking with an ev charger included, tasty breakfast, and a 24/7 available coffee corner — everything was

friendly staff, special thank you to victor for his help, great meal and bar at night and at breakfast time, good value parking price while we go away, rang taxi for the

x130cm)

room is good size for travelling with two kids

late check out, parking available

had a delicious hamburger outside in the funny terrace bar right next to the motorway and under the flight path

early check in and baby cot and all was well prepared

great location, really nice breakfast, convenient shuttle to the airport and friendly staff.

brand new hotel. very good. breakfast could of had more hot options

there is a vending machine, gym and swimming pool within the premises

the staff was super friendly and i even got the attention of late check out

staff and the small but effective gym for just some training during a layover before a long-distance

food and drink available readily in bar area

weak wifi

there was no wifi

wifi was always in service, but at speeds difficult for many online tasks

it was reasonably cheap, clean, and big rooms.. wifi is good..

wifi, lack of desk or table in the room, no tea or coffee facilities, no access to food supplies

big rooms with good wifi

about this hotel is that it has a free shuttle and breakfast is included with the price and free wifi

wifi is not bad

noisy but not because of the short distance to the airport. weak wifi connection in the room

ttle pricey).

location near the airport, with lots of options for a free shuttle and taxis that are also available for very early morning departures

the free shuttle to the airport was a bonus

very nice and modern, comfortable beds, big room, super gym and heated pool

we got charged 40 euros for early check in

the lobby and the lobby bar were very welcoming

nice pool for the kids and parents, ev charger in the car park (9 euros i believe for 24 hrs), aircon in the room,

i actually didn’t go to the pool or anything

the location is in a logistics area and the gym class uld be better equiped

beds, plenty of space in the room, clean tidy and modern, aircon was great, pool was great, breakfast was good except for the scrambled

swimming pool closed

free late check out

me and partner was pleased to stay at the hotel .nothing not to like !!! like gym too pool good

no room service

clean, nice breakfast buffet, good dining room service, and airport shuttle is convenient

staff, accommodating, they will help you with a late check out, free shuttle pick up and drop off

the kids were disappointed that the wii console was missing from the lounge.

fabulous room service and delicious food

nice big bathroom. comfy bed. great room service. really very good.

there is a gym and some services such as a spa available

the staff were very accommodating with an early check in

too hard to get the shuttle from airport to hotel because there are no courtesy phones or free wifi at the madrid airport

fantastic location - located near shopping mall and airport, short taxi ride to the center, pool, sauna, steam room and jacuzzi were all great free additions to my stay

front desk staff not helpful on explaining how to access the wifi

kids loved the pool

my kids loved the bunked

the hotel has a frequent shuttle to and from the airport

wifi, it's on and off and super slow.

for breakfast could be larger as the dining area was often did not enough tables for all the guests

breakfast is also good and metro is close

no problem with wifi

excellent room service

close to airport with a shuttle service; the pool was open until 10 pm

the saltwater pool and breakfast buffet were both absolutely amazing

staff were very helpful and the gym was one of the best i've ever seen in a hotel

gym and pool are great

great location for airport and near major shopping centre nice relaxing swimming pool and gym

room service was shockingly fast but the hamburger was so red unable to eat, but did enjoy the

wifi was very good

everything is very cramped with such a small room, loads of luggage and two kids

access to bar as well as room service was excellent

bathroom shower was too slippery and j was traveling with elders and kids

easy access to the gym.

bar and restaurants available in a walking

a good size, the beds are big and comfy, the windows open, everything works, there is even a mini bar in the room and snacks and drinks for free

was good excwpt for the mini bar drinks prices alittle bit expensive, but i think it's normal

airport shuttle

breakfast menu could have more variety

breakfast, for 7 euros, consisted of coffee and milk, freshly squeezed orange juice, a croissant,

asked a member of staff if the bar was open at night and was told yes had to go and find a place for a drink as it is

the hotel, the room, the wifi, the parking, the breakfast. pretty much everything...

free breakfast every morning helped us get off to a great start everyday

the hotel was very nice, including a great room, lobby and restaurant, and great pool and patio

gym doesn’t have weights

very helpful shuttle and drivers. desk staff helped comfortable room & bed great pool

small room unsafe bank bed for the kids. very high... no safety board...

if the gym had some free weights, that would be good, as only one weight machine to use for

comfort nice staff possible to pay extra for late check out

wifi is free and internet speed is fast

nice bar restaurant as well

shuttle bus to airport gym, pool, stores, salon, restaurants

gym was good too

also, restaurant and bar did not adhere to published opening times, so planning meals and drinks very difficult

the bar closed to early at 10.30

the rooms are very good and the breakfast was amazing

location good near station and shop bar plaza and restaurant

don’t get me wrong it’s very nice but it has the option to be better; for example the towel bar rack in the bathroom is cheap i took my towel off and it shook or how about how there are

was really grateful for my super early check in at 730am

small but useful gym

also managed to use the gym

if only the breakfast were cheaper, we would've gotten it

room was very comfortable and the hotel bar had good food and was staffed by very nice people

the breakfast was wonderful and the location of the hotel was to walk

restaurant was only open for breakfast due to covid.there wasn't any room service either.

in the room, cleanness, access to the gym, helpful and welcoming staff, access to charging stations in the parking,

we enjoyed sitting in the pool after a day of exploring the city

the gym facilities were amazing

also he helped make sure of the shuttle bus time

dirty and the furniture is not clean and old no room service at all, the coffee shop open at 10

wifi did not work in our room . only in the reception

nice sized swimming pool although looked inviting wasn't quite warm enough at time of visit

no tea or coffee making facilities in room and no room service

staff,rooms,location, bar all excellent

breakfast is very good; i am missing chocolate con churros though

it s clean, modern looking and the location is near a metro station. the breakfast was great.

about 40 minute walk from centre, room service very expensive

the bar food was good

early check in was free and so kind the manager.

the breakfast area is renovated and looks beautiful, breakfast is delicious and can be tailored to any

the bar service was

the breakfast was fantastic! overall great service! i will recommend it.

great room, breakfast, bar and staff.

the front desk and bar staff were friendly and helpful

is too hard ac blowing on the bed directly quality food for room service is disappointing shower pressure could really be

th complimentary shuttle bus)

perfect for travelling with kids

great park behind the hotel if you would like to have a walk or have kids

a bar fridge would be a plus.

no bar or restaurant but facilities nearby

no bar or restaurant

no bar where you could relax with a drink, so had to go elsewhere

looks old fashioned - no bar - average breakfast and cleanness

a weak wifi but that's it

om service) rather than just telepizza

more options for food

reason to choose that hotel

only negative aspect my son and i experienced is the wifi was in our room was poor

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco that is next/link to the hotel , pls check and ask to have quiet

did have no pool.

the room was very comfortable, the wifi was good and the bathroom had a hairdryer, which was very important for me

comfy room with room service

comfy bed and room and also quiet and clean with reliable wifi

close to terminals with good shuttle service available

gym is very poor could be improve and wormer

lovely people at bar downstairs

nice bar area, barman polite, friendly and professional

- big room and comfortable room - very clean - good wifi - friendly staff

super comfortable and clean. amazing breakfast. nice and big bathroom.

rooms, nice residential neighborhood, great tapa bar nearby

sadly the swimming pool was not open yet.

food is great, and the pool area too

staff was really helpful and friendly and the shuttle on time and a nice driver

brand new cleanliness, staff kindness room large bathroom huge, with large shower box restaurant wifi

lovely staff, especially the dominican lady at the bar she was delightful.

normal value there is no refrigerator and no room service so you'll never get cold drink and the bar closed very early and its too far from the rooms and no body will bring you

the bar closes too early.

you have to go each time to the bar to ask the personal to get what you want, even a cup of milk

easy access to the pool and garden on the ground floor for my dog there are no extra charges for parking and

location from airport after long flight to catch a good night rest, late check out was nice

the attached bar area was very cool and they had a good beer selection

the laundry mat was near by

i loved how late check out was an option !!!

laundry service provided and the breakfast options were not that great

did not receive the major football events of the day we had to go down to the restaurant and bar to watch the

very clean room and early check in

laundry service performed poorly

breakfast can be improved in variety

fabulous breakfast and supper

a super comfortable place to be with kids as they have great breakfast service and amazing food options on site

small gym, but i was the only one in it

as always, novotel is a great hotel for families with kids or teens

early check in wasn't an issue either

a minor thing was that the terrace bar shut at 6pm

they have a 24 hour gym with circuit training routines available for you to make your own workout

free drink and snack at the bar was a lovely surprise

the snack bar was brilliant, helpful staff, comfy and spacious room.

breakfast, staff (carlos), food available throughout the day (included in price), gym

just perfect ! bonus the snack bar !

they have removed the mini bars too

there's good room service with sufficient menu options

euro per person which in my opinion is way too expensive, so we had a nice breakfast in a nearby bar for 9 euros for the three of us

euro per person which in my opinion is way too expensive, so we had a nice breakfast in a nearby bar for 9 euros for the three of us

kids bedroom pillows were wafer thin

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could not ask for better for what you pay

comfortable, good size room, grab bar in tub which has often been missing in other places i stayed

no restaurant or bar at the hotel but many bars, cafes etc

connecting door between the rooms, so if you have small kids it is a problem

rooms a bit tired. shame no bar / restaurant.

remind the kids not to run

small water pool

we were 2 adults and two kids and they treated us wonderfully

expected

the pool wasn't open unfortunately.

were very late arriving but had requested a late check out

separate bedroom for kids was a plus

the mini bar also had a few drinks for free

efficient room service for a light diner in the room when tired

the gym was very good and the breakfast was very reasonable ud83dude0a very close to the metro