smell of chlorine from the swimming pool in the reception withheld us to swim in the indoor swimmingpool and to sit at the reception

kitchens need electric kettle and single use coffee machines

good buffet style breakfast

the dinner was really good, the homemade flavour by laura the chef is incomparable and the breakfast is not to be underestimated the indoor pool and sauna are very nice

large comfy room with good kitchen i didn't need

spa and outdoor pool

spa are a little run down a small remake will do

spa needs improvement, the walls and ceilings are old and do not look well

two exterior pools and an indoor pool plus a jacuzzi and spa facilities

spa wellness center only do massages - wanted a pedi

there is a pool to relax, plenty of amazing food, and the staff was beyond helpful and kind

great connections and free parking

small thing - pool is small if needed one in summer time...

taste some local cheese, local fruit and it served in a beautiful terrasse close to the swimming pool

they have a really good restaurant but no room service

ds were happy)

y the poncha, it s a must have

maybe the only complaint was the gym, which is quite sparsely fitted out, but i don t go on holiday to get ripped

the facilities are great for young kids and the rooms are very spacious

it wasn t overly crowded so we never had to fight for pool chairs, and was good for kids

24h room service, breakfast was great and buffet also

the cocktails selections in the fly lounge bar is disappointing

the breakfast was delicious and with a grrat variety the massage was very good very calm and

out of pickiness :) towels in the gym and in the spa would be easier instead of taking them from the room

pool

location, walked to 25 fontes before breakfast and enjoyed it without the crowds

we also had a much appreciated late check out

we popped out for a short walk to a waterfall 20 mins away before breakfast

flexible lunch and breakfast concept gives you maximum flexibility for late afternoon or early morning hikes

generous but it would be nice to have more options for dinner (more than the cafe) and more for breakfast i

size of room and bar lounge area for nightcap

big rooms, very very nice staff in the kitchen, nice place (ponta do sol), free parking in

the room service was impeccable

a little bit loudly on the weekend because of the beach bar in front - pool in the lobby area wouldn't be my first choice (but there's an ocean across the

lack of wifi in rooms - only in reception ! not good for a hotel of this quality these days.

free parking place

comfy bed, fresh mountain air wafting into the room, hot shower and great coffee in the bar below

wifi wasn t working, the bathroom that was supposed to be a private one, was outside of the room

town not too far, with a bar downstairs and mini supermarket not far away

only the location was ok and the bar on the other street where ok

year end fireworks from our balcony the staff - very courteous morning breakfast one of the nicer gyms we had access to during our stay in

there is an indoor swimming pool, which is perfect for kids

pools (very warm indoor pool was perfect for kids, they could spend there hours

great breakfast and fantastic drinks in the bar area

good staff and nice little place to spend time with family and kids specially as it has lots of options around the area for the kids to enjoy

the view of the ocean and lava pools is just unforgettable

gym equipment would deserve some upgrade and additional items

the pillows need replacing and the gym is... lacking.

hotel offers free tickets for ocean pools, as well as free gym, sauna and jacuzzi

that we asked for that 2 hours in advance and there were even some completely dressed people and kids under age 10 in the sauna

in the middle of à quite village with a nice bar and restaurante

we didn't get a chance to use the pool, but it looked splendid and clean

swimming pool with stunning view ( nice to swim even in january), tasty and fresh breakfast

beautiful property with its small vineyard, avacado trees and other fruits and flowers, fantastic pool and a real touch of luxury in the accommodation

the whole very clean ensemble has a great pool where we could refresh ourselves after extensive levada walks

quiet retreat with organic gardens, lovely spa and charming staff

is a fabulous pool and garden with a nice hotel attached

liked the gym and the pool

spa area is great, pool is big and heated (around 27c), sauna is clean

large pool, not crowded at all

the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

top that off with a very friendly staff, clean pool and that made that we had a very pleasant stay at this hotel

and kind staff, plentiful breakfast, a beautiful terrace with swimmingpool and view to surroundings and the ocean

the views were spectacular, the enjoyed the sauna and the pool, the breakfast was also ok and the staff was very attentive and responsive

enjoyed the pool area with great views and acces to a bar

the spa and the gym were great too - we had it to ourselves

restaurant is just ok and the bar closes at 7pm.

stunning views from room balcony, tea making facilities in room, shower and breakfast were good

very nice dining room and swimming pool

staffs are helpful kids enjoyed spa and pool

nice swimming pool, great location

breakfast is perfect

rooftop pool and breakfast

we were pre-summer season so no kids around, pretty much couples or duos, very calm

fantastic selection for breakfast

the hotel had a bar next to the reception with happy hour from 6 to 7 pm, with some tasty drinks for bargain price

hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee for the breakfast

very good location, comfortable and great breakfast with super bay views.

the breakfast was very enjoyable with a nice overall selection of great quality food and even a bottle

we loved the hotel. the location, the view, the pool, the personel.

the access to the pool and beach were super nice and easy accessible

breakfast was quite standard, similar to what you usually get in many european hotels

very great hotel! amazing view from balcony! great food beaitiful pool nd access to the ocean

nice swimming pool right next to the beach

i loved that the staff allowed us to use the gym showers after we checked out as we went hiking the day of our flight

the breakfast was incredible, you would not need lunch after the amount they served

the restaurant was outstanding and breakfast was a real feast

hotel is bit outdated but clean .breakfast was really good.

the price, cleanliness, hospitality, parking on property and good breakfast

a bottle of water in the room, certainly no tea or coffee making facilities, nothing in the mini bar fridge

the staff was amazing and helpful, there were plenty of things to do at the hotel such as mini golf, tennis, gym, jacuzzi, 4 pools - more than enough, food variety was good

outside pool and bar was so much fun and great options for drinks

all pool n bar staff friendly, helpful n professional especially juan and stefano

by the pool they had nice snacks and drinks

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

if you want to keep fit, they have a gym, two pools and a great walk into the down town centre

so kids can be loud but all handled well and i don't mind

so kids can be loud but all handled well and i don't mind

center just around the corner, large rooms, working airco, cleaned properly every day, excellent breakfast and very helpful

great little outside bar by the pool in the afternoon with reasonably priced drinks including cocktails

we enjoyed the breakfast at the pool

pool wasn't heated, so was a little cold at this time of year

we were really well looked after, even bringing breakfast to our room for no additional cost when we wanted to get up early for a sunrise hike

- they say they have kids club, but when we arrived found out it was only in summer

how high of a bar they set for so many things, it was rather disapointing to see that some optional elements have

beds were really old, mattresses of roll away beds were very soft and bended under my kids' bodies

the breakfast was really nice and the area was a nice area too

indoor pool, as well as outdoor

entertainment on site, great musicians, bar has vast array of choice

very clean and nice staff. swimming pools are very goods. kids loved it.

the pool area although it could look a bit more welcoming and tropical around the cafe and bar

the hotel isn t right in the city center, but there is a free shuttle service

swimming pool was a little too cool for me.

the service the atmosphere the garden the pool the view the restaurants

there is a large and very clean outdoor swimming pool with a sun deck and a snack bar next to the pool which offers simple yet excellent food which comes in handy when wanting only

clean staff were always very cheery and friendly bar area and pool area were great breakfast buffet was diverse and good quality great

good breakfast, clean rooms, quality wifi, great staff.

cute touches every day with a snack left in the room together with room service

e masseuse is well skilled and super friendly)

r a small extra

breakfast was great

fabulous comfortable spa with massive & vigourous hydrotherapy pool, spacious turkish

minor issue was no spa staff on site for treatments, but could ring to arrange

i loved the pool area

deck bar beside the swimming pool was extremely expensive and unfortunately meant we didn't stay on site throughout the day for

wifi not available in rooms in 2017 for hotel with 4 stars is quite poor.

special request wasn't possible but it wasn't a big deal and the gym itself is mostly a cardio/core room with a one in all

breakfast -wide range of fresh and cooked items - bread amazing

the breakfasts were plentiful and delicious

indoor pool could be a little warmer.

i saw at least 20 kids fall(happily without any injuries) but a boy got his feet injured and bleed quite a lot

(reception, bar next to the

many comments mentioned that it wasn’t great for kids, with little food or entertainment for them

not make use of swimming pools nor spa but they both looked fine

gym was old and incomplete, and the spa had some broken/unavailable facilities

and the free shuttle numerous times per day

free hotel shuttle bus into town was useful

breakfast buffet with amazing views, nice facilities and available services, the staff was very

would have liked a bar on a night time looking out over the view

nice hotel with good swimming pool and gym facility.

location, near the ocean and close to restaurants and shopping area; spacious rooms, very good breakfast, friendly staff, good offer for trips and adventures

room service and cleaning staff did a superb job

also, the drinks in the bar were really great

the reception, waiting and bar staff were all very friendly and helpful - shout to to dino

lovely staff, perfect location, excellent breakfast spread and fantastic facilities

the swimming pool and gardens were very well maintained

parking

quiet, excellent wifi, great shower

loved the pool and bar area

bar was not open at night

spa treatments- a bit expensive compared to the level of expertise

azy golf, tennis, table tennis, spa), to the friendliness of the staff, we as a family loved every

the children loved the pools and the kids club

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

the sauna was really small and uncomfortable and the spa area was lackluster

the parking lot is really small. the bathroom doesn t have shampoo nor conditioners.

we could not find the spot in spa even though we booked it before.

staff is very friendly, the breakfast is very good, the room is comfortable, the pools are great

small gym and great buffets made it excellent for my healthy lifestyle

st room for massages) have to wait in a queue for

main problem was a system of free wifi which required registering an email address, the problem was you never got the confirmation

good restaurant for breakfast see views

room service

wifi unusable on second floor

indoor pool could have a refurbishment

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the hotel)

we didnt have time to emjoy the pool and the gym, but all looks clean and great addition

gym and indoor pool perfect

was good, different entertainment every night, gym and pool were great

is good from the staff 5* up to all areas car park, bar and swimming pool like the bedrooms all good

clean rooms, delicious breakfast, friendly staff all over the hotel

hotel with spacious rooms, luxurious buffet-style breakfast with sparkling wine and helpful staff

the coffee at the breakfast is awful, don't used real milk

location, great breakfast with a lot of choices

parking space

moreover, the facilities

although usable at the bar and lounge it was very low speed

what is extremely important, they have parking availability

there are 2 outdoor and one indoor pool, jacuzzi-hot tub, gym and the sauna for free, location is not bad, 30 min walk to funchal and nearby is a bus station

the gym is falling apart and has virtually nothing there

the pool, health club and gym are perfect for those who want to be active, while the sun terrace overlooking the lovely

to the pool area and the gym the dining and breakfast rooms were very spacious as well as the bar area for relaxing at

gym was very average , no towels or water cups available.

water in the indoor pool was cold, the jacuzzi, sauna & spa didn't operate at the time, so it looked like some of the facilities that were included in the

nice hotel , the views on the top of the hotel (where you have a bar ) are simply incredible

nice swimming pool area, sauna and gym

the spa area was great, made by booking (no extra cost) meant that it was a private experience, and the

adults only, no children under 16 made the place more restful

small gym, but there's another gym 1 min from the hotel

the staff is super nice, starting with the ones from to reception, the bar and ending with the pool bar lady

location with fabulous access to the ocean for swimming and a lovely pool and sun terrace

facilities - great pool and you can jump into the ocean from the back of the hotel

eakfast was particularly delicious), with a wide variety of fresh, high-quality options

comfortable room with amazing view . the breakfast and christmas dinner dinner were delicious

pool was fantastic, and kids really loved it

working hours for gym and pool could be extended

very bad wifi connection in the room. smell in the room.

pool area, lovely for children and adults alike

and corridors was a bit outdated, when compared to the very modern style of the back building pool for instance

beautiful views and grounds. amazing infinity pool.

the choice of pools and the spa resort definitely a plus

with excellent facilities: room, restaurants, spa and gym

we enjoyed everything in the property including the spa facility.

large family room with a separate room for the kids was terrific

the pool and gym were very handy and the concierge very useful

they cater for an older demographic so it's not the place for kids

so clean pool i never saw in any of hotels

the pool is so quiet and relaxing, surrounded by those beautiful plants

would like to have seen a cross-trainer in the gym

hotel had everything we needed - great breakfast buffet, comfortable room, lovely pool areas and spa - we loved it

great food for dinner and breakfast

at the gym, the treadmill wasn't working properly..

gym is pointless

-wish the swimming pool was bigger to allow proper swimming training

good indoor & outdoor pools, well equipped gym and restaurant facilities.

think that the free wifi in the room have to be improved

poor wifi

good buffet breakfast

pools and gym/spa facilities superb

friendliness of staff cleanliness breakfast

pools very cold even indoor pool

direct access to the sea was fantastic and the spa area was lovely

can recommend the half board option with breakfast and evening meal at the rose garden

for us as a young family was interesting to see that there were no kids, only adults and old people

the view from the suite, infinity pool and dining areas is absolutely incredible

breakfast was excellent

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

we very much enjoyed the infinity pool and played some tennis on a well maintained court

- from the amazing views (i think some of the best in the funchal area) to the great food (we had breakfast/dinner there) and the helpful, fun, caring staff

breakfast around the pool area terrific and helpful reception / concierge service great spa very good food on the balcony restaurant the view and location are

we could choose the continental breakfast room service, or a sumptuous spread down by the pool

the bar was great, and the bartender was very helpful and

delicious breakfast with very good selection

the gardens and pool area were immaculately maintained

the breakfast was excellent with plenty to choose from

really spacious excellently furnished room. breakfast superb.

the vasco da gama bar served also lunch and dinner anytime during the day

our two teenagers loved the game room and the pool

great room, very clean and great staff. very good breakfast.

room service was a bit sloppy and would take my shower towels away for example

it was great to have access to indoor, outdoor and the spa facilities all included in the cost

parking was also easy and lots of spaces

quite well equipped gym

beds round the pool are quality, and the gym had great facilities

the pools both indoor and outdoor were excellent

remove kids sweets corner from the breakfast area

the room is spacious, light and reflects the blue hues of the sea view

room service

buffet breakfast was very busy. we preferred room service.

the room was a haven of comfort, featuring a private swimming pool with ocean views

much choice for breakfast when compared to other 5 star hotels

loved the ground floor room we had opening onto the garden and pool. staff were excellent.

breakfast doesn't start until 7:30am - not great if you have to be up for a 9am flight...

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

also the spa facilities

the kids club wasn t very good

the spa, gym and pool area was top

the kids was amazing

great pools and gym, we didn't use the spa but it looks well appointed breakfast on the top floor was excellent,

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars (+)staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and very clean great location just 15 min walk to the centre but a 25 min walk to (-)spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was (-)i don t understand why the spa is cost extra for guests? (+) spa facilities were amazing (+) the spa was the biggest i have ever seen

no wifi in the room

,rooms were spotless, and pool area was fabulous

if travelling with family it would suit older teenage kids

would be good to have more food options for room service.

the rooftop bar is the place for very sunny afternoons and breezy evenings

liked that they had a pool for kids and that the pools were with salted water from the ocean

parking available on site, for free

wifi os poor as well

garden and two nice swimming pools, good breakfast and restaurant quality, the retro look, the parking

had a car and there wasn t a lot of parking, but we did always manage to find a spot in the lot

kettle or coffee making facilities in room had to use room service at 8 + items free parking only for 5 cars you had to pay 15 per

things were missing in room, such as room service menus etc

sino dedicated) is twice more expensive than the other) and hard to distinguish each other on

excelent room service, very wide choice for breakfast, good location

room service was friendly and flexible

the jacuzzi in the spa was also not warm enough

where the carnival activities are held breakfast amazing with different dishes each morning free parking below the hotel with ample space enjoyed the jacuzzi after our

welcoming and helpful staff, nice breakfast, good location, nice swimming pool and great gym

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

parking garage is rather difficult to find

great breakfast

cafe with the view, the spacious room, the rich breakfast, the amazing calue for money, the parking outside

can t think of anything unless the gym maybe which hasn t that much to offer.

the pool was closed, the jacuzzi was closed, the gym was closed

the parking spaces could also be better esspecially when they have events they dont care about their

facilities were so good, small rooftop pool and sun loungers a

breakfast had something for everyone and was different day to day

breakfast was just all you needed, a reasonable selection.

was amazing, breakfast really good and bar snacks excellent

wifi a bit iffy in room, good strength but failed to connect most of the time

wifi worked fine

room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use bar not open on

the roof terrace and bar was closed, only for smoker guest during the day; but if you came to chill out there

pool fantastic and views

rooftop bar could have been well utilised as it would have been nice to be serve refreshing drinks whilst

% off at the moment

ich came back within 7 hours)

outdoor pool terrace with amazing views of funchal

spa is great

breakfast buffet was lovely with eggs cooked to order, dinner in the restaurant was exceptional

it was really good and near to a number of restaurants loved the roof top pool and bar area which has fantastic views

promenade), the room was spacious and stylish, the breakfast was excellent, and the pool and the bar at the rooftop were also really pleasant

do the rule that you can not put towels on the pool bed for the whole day

the hotel restaurant, noz, was lovely too - breakfast was great every morning, with lovely bread

breakfast was great and a perfect location.

the little spa area and pool, another highlight, you get to book for an hour an have it completely to yourself

breakfast was really nice with lots of

beautiful rooftop bar overlooking funchal

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

we didn't use all the facilities but the spa had a lot of options for massages which we unfortunately missed out on

clean room and a large breakfast selection

very good shower water pressure, pleasant staff, rooftop views and relaxing solarium and pool with bar, excellent

comfortable quiet room. helpful friendly staff. great roof terrace bar and pool.

the services people are very polite and making sure everyone has a good time enjoying their breakfast

the swimming pool is tiny but probably ok for kids

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

breakfast was not very pleasant

everything was perfect! great breakfast!

beds a little too firm, limited breakfast buffet

hotel in the center with lovely roof top bar and pool, the staff was excellent

couldn't get a late check out, i checked in at almost at 00:00 and i couldn't get a late check out it was a real

breakfast could have had bit more variety, but this could have been due to covid restrictions and

great breakfast selection.

nice and comfortable room and very good breakfast