the pool is a

beautiful garden, great view, excellent breakfast

self catering and did not have breakfast

breakfast was not as good as it was two years ago, and the overall price level of the stay was a

beautifully tended gardens and excellent spa facilities. best one we have ever been to.

free sauna, free yoga classes

cluding for vegetarians)

rgin ones for them :-) nice sea view from balcony and during breakfast at the terrace

ke sure to book early), gym, pool

room had everything you need, including small fridge and tv connected to wifi

ests are supposed to buy it themselves) - 'free'

amazing gym with all necessary equipment and a great team

good wifi connection

was no wifi signal in my room and elsewhere at the hotel

the rooms are spacious and luxurious the facilities are super great and they have 3 swimming pools 1 outdoor and 2 indoor

swimming pool inside was close.

can recommend snack bar neptuno

uld be heated, though)

no wifi in the room

pool right in front of the room was appreciated by the kids

gym requires some upgrade

the lobby to get anywhere in the hotel which is strange when you are going between the poor/gym/spa in your bathing gear and walking past people having drinks

putting their pool towels on sun beds and not using them all day suggest these should be removed after a couple

) - room - cot availability - very helpful and friendly staff - big choice of food - bar 24h - pushchair access to most of the places in and around the

there was no kids club (despite being advertised at the time of booking) and no play areas at all which was

the view, the room, the shuttle bus

pool, ping ping, swimming, and walks on the beach made for an enjoyable stay

there was also a very convenient and free shuttle service which connected the hotel to funchal

well equipped room with an amazing view of the sea, room service was great and breakfast had great variety - especially liked the omelette station

kids) could use the indoor pool and the lady who answered the phone forgot to tell us that the spa is currently under renovations

nice walk to golf club, facilities there great as well

the out door pool was very cold the children would not go in it

the spa was excellent, really high quality treatments

nice surroundings, wonderful breakfast and food, great service

fruit, croissants & good selection of madeiran food for breakfast

faultless holiday, fantastic hotel, beautiful gardens. would recommend. great shuttle service

view from the hotel, close to the airport, very good breakfast.

the pool is great

the food ridiculous breakfast bread and fruit no hotel meal for 4 star hotel strange

ut then again, is right for the room price ) ; and if you are staying

was great: view, rooms with kitchen, all-day breakfast, super friendly and patient staff (i was there with 2 noisy kids and the

again apart from that the view from the tarrasse is phenomenal and the concept of the honest bar is great

there is an honesty bar and plenty of rooms to sit in to have a drink if you didnt want to sit outside

breakfast was lovely and the staff was very accommodating

you also have spa services if you're interested

swimming pool was on the cold side!

expected better coffee for breakfast, but it was compensated by a marvellous view/ambience of the breakfast venue

the pool area is relaxing and peaceful with a great back drop and we always found a vacant sunbed

staff were very nice & breakfast was

swimming pool and other facilities

the spa & indoor pool were very good too

great ambiance, excellent service and breakfast, lovely pool area

great choice of food at breakfast

sea view and few steps away from a pebble beach with old town with several great restaurants and bar around

amazing large indoor warm pool great food and bar area lovely

lovely rooftop bar with nice drinks and pool that unfortunately we didnt get to use as the weather was a bit cold

very good breakfast was , fresh fruit, etc - the only thing - coffee could be far more better

didn’t get to use the pool because the weather was not so good but the roof top bar was lovely

staff very professional & helpful esp pedro & allowed us a late check out which ment a lot to accommodate our flight

rooms were clean, staff is helpful, nice clean pool with a great view - one side to the sea and other sides to the city and nature

breakfast was not very pleasant

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

beds a little too firm, limited breakfast buffet

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

breakfast was varied and good

clean room and a large breakfast selection

comfortable quiet room. helpful friendly staff. great roof terrace bar and pool.

the breakfast was exceptionally good, with local foods- homemade bread and local items plus a cooked

spa area and pool close too early 8pm, breakfast starts a bit late for those with early flights, it

excellent breakfast very comfortable room quiet in room lovely sea view

gym and sauna and outside area as well as the location next to the sea is great

friendly and helpful staff, clean and good location and breakfast

it was not possible to make an appointment to the spa from the reception, and the desk at the spa was most of the times empty, because the staff was

breakfast is rich and changing daily some fruits or way of making the eggs

breakfast had a good variety of items

we were family of 5 (two small kids and a baby), and we got an upgrade on check-in

nice indoor spa pool available for sole use by appointment

pool a little cool for me, but very minor

pleasant staff wide variety of fruit, bread, sweet, savoury options and cooked food for breakfast excellent location - close to the promenade and several

it was really good and near to a number of restaurants loved the roof top pool and bar area which has fantastic views

top pool and bar was excellent superb location right in the heart of the old town staff were so helpful

fabulous rooftop pool and bar area

breakfast was amazing loved the rooftop pool everything was amazing

pool fantastic and views

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use bar not open on

rooftop bar could have been well utilised as it would have been nice to be serve refreshing drinks whilst

wifi worked fine

and a laundry room 4 mins away

location friendly staff large breakfast selection, relaxing spa and nice pool area, never too

breakfast in the morning is top notch

close to main attractions, comfort & quietness of room, breakfast options, bar, roof top pool & bar

view from the rooftop bar and pool was amazing

breakfast, very comfortable bed, very helpful room service & reception , great pool & bar on the roof terasse, perfekt location in the middle of

t the whole funchal is one big gym if you move

historical feeling and beautiful location, parking

breakfast was decent, the sandwiches that you can serve at the hotel bar are amazing

location is amazing and the hotel is great looking however the breakfast was a bit monotonous, parking was perfectly sorted, we had a place we could use and there was always availability

breakfast was very good not a huge selection, but it was absolutely fine

breakfast had something for everyone and was different day to day

hotel is quiet, staff are friendly and the prices in their terrace bar are very reasonable ud83dudc4c like that they had a free library where you could borrow a

nice breakfast and comfortable bed

fast wifi, big and clean room, good selection of tv channels, air condition

bar

you have free parking, amazing full breakfast and a lovely pool deck looking over to

welcoming and helpful staff, nice breakfast, good location, nice swimming pool and great gym

flexible breakfast timings

the rooftop terrace & bar & the location

location is excellent; the facilities such as the rooftop pool, the spa, the gym are all superb; and the staff were all very friendly and helpful

kettle or coffee making facilities in room had to use room service at 8 + items free parking only for 5 cars you had to pay 15 per

which was again very nice, outdoors pools look also great and great view from the rooftop pool breakfast was

gym is ok, swimming pool great, saunas (not warm enough but very pleasant) (*) indoor pool and spa is nice, although for me the water was a bit cold (+) roof top pool with spectacular views (+)lovely pool and gardens and leisure facilities (+)staff were very accommodating. spa and rooftop pool were amazing as well. (+) the roof top pool was a dream as well as the spa inside (+)good location, nice room,big balcony, clean was visiting in january so only used the indoor pool and jacuzzi which was again very nice, outdoors pools look also great and great view from the (+)clean room fridge in the room with refreshment drinks at no extra cost rooftop pool excellent selection at (+) the views were breathtaking, the pool was huge and had lots os space to rest, and the architecture of the hotel was very charming (+)breakfast, indoor pool , comfortable bed

was great, only the breakfast buffet was very standard and did not live up to the hotel's other great offerings

the booking when we arrived, they were apparently full and tried to get us into their pestana casino studios

beautiful hotel, peaceful sea view, access to the sea, top location and a well equipped gym.

it has a very good rooftop bar with great view

rooftop and poolside bar food wasn t amazing but there are plenty of other options nearby

so 1 coffee/tea each before calling room service for more

breakfast was excellent with much choice

staff is excellent, very polite and helpful, atmosphere is just lovely, clean rooms, very good breakfast, excellent location, adorable garden

room service while we were isolating

breakfast was great and the restaurant terrace is romantic and beautiful

the wifi was not working so well in one of the rooms

very good on-site parking facilities

much not to like probably would help if they ran a later shuttle bus back from the centre but not too expensive in a taxi

hotel vibe, its style with history, location and amenities - free parking on the territory - helpful staff though a bit mazed - botanic garden is amazing -

the rooms, gardens,public areas and pool were all superb and well designed and maintained

would be good if there was a shuttle bus in the early evening.

delicious breakfasts with plenty of choice. shuttle bus to town and back very handy.

the pool bar food and drinks were really nice and cheap enough considering its in a hotel

stayed in the deluxe junior suite, a beautifully appointed and spacious room

weak wifi on the room, but great on the common areas

parking was also easy and lots of spaces

whilst the selection was fine the food was somewhat cool from the servery hence we frequented the pool bar most often

if travelling with family it would suit older teenage kids

sides with tall glass frames to prevent the wind from blowing the pool lounge chairs across the bar and customers

,rooms were spotless, and pool area was fabulous

lost a pair of shorts at the pool that apparently was not found...

we even got a real baby crib (while most other hotels only have pack&play for babies and kids)

was perfect for us : people, room, breakfast, restaurant

breakfast, kind and professional service at all times, great bar and restaurant service, and the possibility to book tours and extra services easily and with

:) the room, parking, etc are great but what makes this hotel stand out is the service and kindness of the staff

the lounge and bar were comfortable and we enjoyed playing table-tennis and pool

the indoor swimming pool was a bit cold to our taste

you can also choose restaurants or swimming pool from both hotels

being able to sit outside beside the pool is very nice

except lure the manger of pool bar and restaurant, he is very angry person

good choice at breakfast,would have preferred

food on beach bar is good and not pricy for this category of hotel

the room was a haven of comfort, featuring a private swimming pool with ocean views

the included breakfast was absolutely perfect

no bar facility down at atlantic pool level so nowhere to order a drink if sunbathing there

3) very good bathroom + cosmetic 4) swimming pools, billiard, books, bar with music evening 5) service is good

for some of the facility s , like the tennis court that was out of order, and a useless mini golf course

the hotel wifi is extremely poor as it has been for years unfortunately

lovely gardens and pool area overlooking the atlantic and funchal

my mum was ill and they were fantastic bringing room service and allowing us to stay in our

free wifi signal is a bit poor from rooms and i was on my data plan throughout the trip, but this was

nor disappointment) and the wifi wasn t that good in our room

en for e-mail) breakfast and food average a little understaffed

the gym floor needed a clean

the two large pools, along with the highly unique natural ocean pool, are an excellent way to relax in between

spa was fantastic, expensive but good value

fabulous spa and gym and everyone went the extra mile to make our stay fabulous

enjoyed high tea, breakfast every morning, the sea pool, the gardens

stayed for a week half board,pool view room

breakfast is very good and the location is very convenient, half way from the centre and the lido

- delicious, different food, great cocktails in bar, nice refreshing pool, very nice and polite staff, clean facilities, nice sauna and fitness

pool, excellent breakfast, great position, spaceous bedroom, beautifull view from the

the same story with the gym: all the equipment was dirty and old, the running track works with interruptions, one day it

was no pool bar in the other pool area

breakfast was great as there was so much choice

poor wifi

think that the free wifi in the room have to be improved

the grounds apwere beautiful, the pool and facilities clean and staff super friendly

breakfast views from the avista restaurant are stunning

d worth the higher price tag)

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

served+ pick up table breakfast

was fantastic, with views of the ocean from the room and from the rose garden while eating breakfast

beautiful view room, stuff so friendly and nice, amazing pool and views all around the hotel… we celebrated our honeymoon and they upgraded us for an

breakfast was incredibly delicious and the atmosphere in the breakfast restaurant was all calm and

our personal highlight was the ‘unwind together’ session we booked at the spa - just fantastic and amazing value for money

direct access to the sea was fantastic and the spa area was lovely

as for a 5* was expecting a more modern style and definitely for us a couple with no kids, a walk-in shower rather than a bathtub

inside pool with hot tub and sauna, which is nice but not very relaxing as it’s also used as a kids pool and therefore very noisy

i was charged for laundry although i didn't use that service, i emailed client service and

the pool wasn’t heated, but that is a nice-to-have!

facilities - gym, spa, fitness classes, squash, etc and exceptional staff - friendly &

hotel is very well located in lido, the guest facilities

very bad wifi connection in the room. smell in the room.

wifi was medium speed, but reliable

lovely pool & garden area and outside bar

ll, restaurants, bar, pool) and rooms were very clean, the back pool was wonderful

terrace bar staff weren't the friendliest, breakfast was pretty boring after a couple days, limited

fab indoor pool, gym arc facilities

small but adequate gym

really annoyed about this one) both pools are small and overrun with parents letting their kids do anything they wanted (things which were specifically written not to do)

ings which were specifically written not to do)

gym is poor as well, equipment needs refurbishment

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the hotel)

the smell at the indoor swimming pool

we didnt have time to emjoy the pool and the gym, but all looks clean and great addition

was good, different entertainment every night, gym and pool were great

the hotel has a rooftop bar with great views and live music

the gym is nice but small, they have a small but really hot sauna (95 celsius) and turkish bath without

had pool and gym facilities

the hotel is in a good location, has a nice swimming pool with service and an unforgettable rich breakfast

room, clean laundry and towels

great location, friendly staff, hygienic and also nice breakfast buffet

was very poor, sheets too small to tuck in and pillows barely gave any support gym was a laugh, size of a domestic garage with no mat for floor

the pool area is also nice and you have a great view

the breakfast.

we had access to the gym and pool and the room was welll-equipped with a tv, hair dryer, mini-fridge and a boiling

facility right by the ocean and a large swimming pool by the ocean

facilities - great pool and you can jump into the ocean from the back of the hotel

the breakfast was very good, plenty of options and we did not get tired of it

maybe the bar should open downstairs for sun downers. waste of a space in the evening

pool area was great with plenty of sunbeds and direct access to the sea

place and other rooms are super clean, there was never a lack of hot water in the shower, the breakfast buffet offers a wide variety of foods, and the staff are super efficient and professional

the food was a winner for us, there was a poolside bar/cafe that you could order room service from or eat outside in the sun for some incredibly reasonable prices especially for

the pool and territory of the hotel are incredible

we could not find the spot in spa even though we booked it before.

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities and bar

beautiful infinity pool also an indoor heated pool and a garden area

ly about breakfast and wifi)

bar by the pool

breakfast choice good. gym excellent

hotel has so much to offer: pool, tennis, sauna, gym, etc

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

wifi unusable on second floor

says that there is a spa and wellness center, but is not

especially helena at the pool bar excellent spa staff value for money very helpful manager who obviously wants his guests to

the breakfast buffet provided a selection of cereals, yoghurt, fresh fruit, cheeses, bakery items, full

1 night and i loved the hotel, the room is spacious also the balcony, where i was able to see the pool, garden and a bit of the sea

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

the children loved the pools and the kids club

kids being loud

pool, breakfast, dinner, spa, tennis court- superb

about 20 free parking spaces first come first served

sliding doors to terraces = dangerous for the kids)

sliding doors to terraces = dangerous for the kids)

turday) the noise from the cafe / bar below went on well after midnight

wifi is very poor in part of the hotel rooms

prices at bar were very reasonable

the room and swimming pool were exceptional. a good variety was provided at breakfast.

the pool is nice size and surroundings are clean

available to answer questions and even after checking out allowed us to shower and freshen up in spa facilities before our flight

the reception, waiting and bar staff were all very friendly and helpful - shout to to dino

a quiet location, excellent staff a short taxi ride will take you into funchal or you can use the shuttle bus from the hotel

there was an excellent choice of restaurants and a very good buffet at breakfast

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

the service the atmosphere the garden the pool the view the restaurants

the pool was well-maintained, with towels and deckchairs readily available at any time of day

not make use of swimming pools nor spa but they both looked fine

it is like a little village in the hotel there is a gym hairdresser spa two pools multiple restaurants and multiple entertainment lounges and lots lots

food was good,the room spotless,pool area clean and well organised.overall good management.

nice rooms, pool absolutely lovely and spa aria

special shout to margarida (maggie) from the kids club, our daughter loved every second

the breakfasts were plentiful and delicious

reception staff were very helpful & bar staff too, taxis booked when needed & ice for the room when requested

pool / sunbathing area very clean, bar is fairly priced with great cocktails

we enjoyed the breakfast and the pool deck end the live music at nights

we had a massage at the spa which was definitely the best we've ever had

the spa was great and clean

only small complaint was often no staff at pool bar and no snacks served after 3pm.

the breakfast was amazing

could not have been better, staff so polite and friendly, good choice of food at the breakfast bar , nice and easy excess to the pool, not too noisy with night entertainmen but still tropical,

minor issue was no spa staff on site for treatments, but could ring to arrange

the facilities were amazing and the gym was very well-equipped

the bar and restaurant we tried were excellent and the food was way above par

loved the large pool and sea views, helpful staff and great breakfast

rooms and all the facilities were spotless and really well kept

restaurants where not as cosy as the nice bar and teras

hour in cocktail bar didn't include cocktails

very clean and nice staff. swimming pools are very goods. kids loved it.

laundry service

the room with an unexpected kitchen area, the balcony the great selection at breakfast, the pool, the outdoor area and the bar area

indoor pool, as well as outdoor

the spa was a lovely place to relax after a day walking in the mountains

how high of a bar they set for so many things, it was rather disapointing to see that some optional elements have

we were really well looked after, even bringing breakfast to our room for no additional cost when we wanted to get up early for a sunrise hike

lovely breakfast excellent staff and facilities- great stay all over

on any photos on the website, just a small slide and swings and playhouse but enough to keep the kids occupied whilst you can sit and enjoy a glass of wine in the gardens at sunset

hotel spa is quite simple, but ok.

great little outside bar by the pool in the afternoon with reasonably priced drinks including cocktails

the ocean view from the lovely garden with the pool was incredible and relaxing

-) daily room service

facilities

they let me chill by the pool before my room was ready since i arrived earlier, they suggested places to see around and shop

amazing location, friendly staff, tasty buffet, beautiful pool. amazing personal patio.

hotel is bit outdated but clean .breakfast was really good.

friendly helpful staff, great breakfast.

center and to camera de lobos - perfect size of the hotel - no crowds at the breakfast or at the pool - amazing ocean view from the balcony - tasty breakfasts - friendly hotel personnel - everyday

tv unwatchable freezing swimming pool, which is usual on madeira

and although we asked if it could be cleaned up, no one ever came - which meant being with 2 kids in a room with broken glass pieces all over the

what i hated the most is that there's no wifi in the rooms (just in

the room was very clean, with daily housekeeping, a tasty breakfast, and an excellent location — close to everything we needed

of us for 20-25euro each night with a much better selection of food and very reasonably priced kids menus

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite

staff were so friendly, food was great and the pool bar was just what we wanted. thank you!

cept the pool bar and tables there) is spotless clean and most of the waiters from the restaurants are really

outside pool and bar was so much fun and great options for drinks

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise