pool bar could open a little later into the evening,,,showers a little dated..

very good breakfast.

staff was super helpful and lovely, and the parking amenities were great

t covered) at the entrance

breakfast and service was outstanding

great spa area: pool, sauna,

the breakfast is good with many options

is a fabulous pool and garden with a nice hotel attached

the swimming pool is large and with good temperature

spa area is great, pool is big and heated (around 27c), sauna is clean

the very excellent included breakfast. the best i have seen in a hotel.

we were pre-summer season so no kids around, pretty much couples or duos, very calm

hotel was set in the middle of the bustling village but was an oasis of calm and the rooftop pool was a fantastic place to relax after days out

small and not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb location

breakfast was excellent, including catering for my husband's gluten free needs

hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee for the breakfast

beautiful location, amazing view, perfect food and pool/sauna area.

i also thought the rooms were very comfortable and clean and enjoyed the pool

the hotel had a bar next to the reception with happy hour from 6 to 7 pm, with some tasty drinks for bargain price

staff were wonderful both at the reception and in the bar and restaurants

close to funchal breakfast: rich, varied, delicious, tasty with ocean view for free:) every day pool: beautiful, refreshing,

clean. beautiful view. near restaurants. friendly staff. pool and secured parking

swimming pool could be warmer

in the middle of à quite village with a nice bar and restaurante

the whole very clean ensemble has a great pool where we could refresh ourselves after extensive levada walks

there is a sauna, steam room (separate charge) pool and

gym didnt open until 10am. would of been nice to use it from 6am.

jacuzzi e breakfast

breakfast wasn’t the best unless you came early

was absolutely amazing, dinner at the restorant was deliciuos - must visit, breakfast, room & spa was lovely

beautiful view from the hotel. kind receptionist, ms monica. abundant breakfast. free parking.

so was the breakfast

we enjoyed the breakfast as well, very nice selection of available food

amazing swimming pool

hotel, friendly & helpful staff pool bar is good pool very clean & looked after close to

hotel is bit outdated but clean .breakfast was really good.

the price, cleanliness, hospitality, parking on property and good breakfast

no wifi in the room...but in the lobby and 1st floor bar is ok

friendly helpful staff, great breakfast.

tv and pool weren’t working

friendly staff and really great pool facitilities

cement pool stools

staff were so friendly, food was great and the pool bar was just what we wanted. thank you!

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

there was an excellent choice of restaurants and a very good buffet at breakfast

cording to schedule times only).

the food at the pool bar was really only snack menu and over priced

shuttle bus timings such that you have to return to hotel late afternoon which can trap you into an

wonderful buffet breakfast

was very close to the beach which was great fun, the breakfast buffet was splendid and the kids really loved it

the water wasn t free the pool maximum depth 1.4 m

a block has gym, b block has indoor pool facilities and spa, c block has breakfast buffet and access to outdoor

-) daily room service

spent 5 wonderful days in the hotel with 2 kids

spacious room, super friendly staff, good breakfast selection, close to everything you need

the room had a fully equipped kitchenette which is handy for those travelling with kids

the service at the hotel's bar is also exceptional

special thanks to the pool/spa staff

kids would have loved pancakes in 4 stay hotel

) you are a guest of the hotel but still need to show a code to get a tiny discount on each bar or restaurant purchase; the discount should automatically be applied since they know your room

the pool is way too cold. i’ve never been able to get in it!

bar could do with some reorganisation, we found that it closed early for a few hours during the day

the pool is not very big but there were no problems with free places

and the pool bar was excellent :-) underground parking free of charge

the pool area is a true oasis

e masseuse is well skilled and super friendly)

everything lovely pool and bar areas with great views

evething elese. location is brilliant, room views, great wifi, beautiful new rooms.

the hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

en out), squas, tennis, sauna, gym etc

hotel was pleasant surprise- have all amenities plus indoor and outdoor pool, sport facilities

pool bar available with food lunchtime selections

the breakfast is plentiful, it's always the same food, lack of variety

maybe one little thing: a wall clock in the swimming pool would have been appreciated

wifi not available in rooms in 2017 for hotel with 4 stars is quite poor.

the breakfast, the pool area

there is a bar and even few restaurants inside the hotel

the staff was very friendly and helpful, we enjoyed gym, pool and pool bar looked nice, but we have no time to enjoy it, we spent a lot of time

pool bar served good reasonably priced food

the included buffet breakfast offered a great choice and also included portuguese custard tarts, pancakes, omelettes to

the breakfast room where you can sit inside and outside is also lovely

the coffee in the poolside bar is the best

breakfast was great

to find something i didn’t like but if i had to it would be that spa area wasn’t open long enough

beds were super comfy, the staff were great and the gym was good

the pool are is overcrowded with sun beds.

they didnt want to open the kids club, which was closed during our stay

hotel , lovely staff,great food, great kids clubs

thethe gym cardio equipment could do for an upgrade, but besides that the gym was great!

location, near the ocean and close to restaurants and shopping area; spacious rooms, very good breakfast, friendly staff, good offer for trips and adventures

room service is also good

the room and swimming pool were exceptional. a good variety was provided at breakfast.

nice bar and pool areas

loved the pool and bar area

free parking available

room, basic furniture, sofa bed and one small extra bed for kids, quite old fashioned but useful, kitchen equipped ok, two balconies with outdoor chairs,

liked the size of the room and the kitchen facilities

sea view, large self catering room split into bedroom and lounge kitchen area, 2 balconies

amazing views, the huge & comfy bed, the peaceful & quiet atmosphere, the jacuzzi & the gym which was really quite decent for hotel standards

food offer for breakfast is good

customer service, poor room service, no minibar, broken phone, non-working safe, poor shower, ice cold indoor and outdoor

the wifi didn't work in our room.

has all the facilities one expects with a 5-star hotel: gym, swimming pools, room service, bath etc

access via a very steep hill. bar a bit expensive

live entertainment at the terrace bar every evening was also good

bathtub parking - it was really hard but we somehow managed to do it, you can get used to it

location, close to the the nicest pool i ever seen, close to the restaurants and shops, bus stops

the parking lot is really small. the bathroom doesn t have shampoo nor conditioners.

breakfast was delicious, loads to choose from and the rooms were really clean (cleaners do a (+) the hotel has great pools, buffet breakfast and also spa facilities (+)was great: the room was spacious with a view to the pool and ocean, breakfast included a glass of the sparkling wine which was a great start of the day :) hotel has (-)at the breakfast not the best, but that's often the case at hotels (+)hotel, wonderfully maintained property, wonderful staff, wonderful breakfast and restaurants (+) breakfast, dinner, spa, tennis court- superb (+) breakfast is amazing lots of different choices and beautiful seating, the kindest staff (+) breakfast was delicious with plenty of choice (+) excellent breakfast, dinner also (+) the breakfast was excellent, the delicious food and all clean and tidy

rooms are also very clean and had everything in them including your towel for the pool

kids being loud

1 night and i loved the hotel, the room is spacious also the balcony, where i was able to see the pool, garden and a bit of the sea

spa treatments- a bit expensive compared to the level of expertise

especially helena at the pool bar excellent spa staff value for money very helpful manager who obviously wants his guests to

) for breakfeast include only cheap juice and crossans, if you want to eat what is

clean and comfortable spacious room with very good housekeeping every day great views from room location all staff very

located, great sea views, wonderful breakfast, helpful staff

good wifi

was good, different entertainment every night, gym and pool were great

swiming pool was nice and the bar

place to stay - a lot if activities in the evening inside the hotel, swimming pool with bar

steep uphill walk to entrance,best to use 24 bus and enter past the swimming pool.

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the hotel)

not working so they replaced it and this one was so old it blew the electrics in the room - late at night on christmas day

wifi was poor and weak. the room need a little renewal.

decent location, cheap, clean, good wifi, friendly staff

pool area is good too but could do with a bar around the

indoor swimming pool needs updating perhaps separate area for the kids

is good from the staff 5* up to all areas car park, bar and swimming pool like the bedrooms all good

breakfast was good, especially if you order a-la-carte

- i don’t know - similar to penthouse seaview, featuring huge window and terrace with ocean and pool view

gym was very small and didn’t have much equipment, the breakfast options were limited and

beds were quite hard & pillows uncomfortable. no one on the bar so took a while to get service.

staff were very attentive - the bar tender at the daily happy hour, the breakfast & dinner staff remembered our preferences & we

the pool and area was superb

would like to have seen a cross-trainer in the gym

think a spa would make it perfect

7-10 each way) into town

think of making available traditional/typical food products and dishes from madeira island, for breakfast and particularly for dinner

the food was excellent at breakfast and dinner

great location with many restaurants nearby, a fantastic breakfast buffet (even champagne), and a beautiful rooftop bar to watch the sunset

the swimming-pool is also a must of this hotel

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted bed and lack of surfaces mentioned in other

the pool is not so nice but it's ok for a quick swim

happy hour at the bar from 8 until 9pm

most of the staff were lovely but unfortunately two of the bar staff didn't like it when i asked for some ice

lovely pool & garden area and outside bar

very bad wifi connection in the room. smell in the room.

thought spa prices a little expensive. some of the evening entertainment was not very good.

very warm breakfast room

lovely hotel and amazing staff, especially the bar staff

breakfast is very good and the location is very convenient, half way from the centre and the lido

the staff were amazing- could not do enough for you just really really nice from the cleaners, bar staff and the wonderful reception staff

the breakfast was very good, plenty of options and we did not get tired of it

the entire staff, from office to pool bar and dining room was very kind and helpful

breakfast was superb, huge choice and beautiful views over the ocean

comfortable room with amazing view . the breakfast and christmas dinner dinner were delicious

the bar and the restaurant at the vila do have a great atmosphere

pool deck with enough pool and sun chairs to accommodate hotel guests, great event facilities, gym, classes,

the infinity pool above the ocean and direct access to swim out to sea was just unbelievable

location, very good wi-fi, clean, good food, free parking , swimming pool,

the breakfast was marvellous

we were leaving at 4am and they provided a light breakfast for us

depressing and not well manteined, outside pool is just ok and little with no shallow end for the kids

depressing and not well manteined, outside pool is just ok and little with no shallow end for the kids

the lounge and bar were comfortable and we enjoyed playing table-tennis and pool

the spa experience was amazing

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as an indoor and outdoor pool

the selection was fine the food was somewhat cool from the servery hence we frequented the pool bar most often

the view was great and the breakfast was fab. we ordered room service which was also good.

was very helpful and polite- they made my stay very comfortable and offered me a pass for the spa since there was a minor inconvenience with my booking- thank you

easy parking, good location, close to the center

stayed in the deluxe junior suite, a beautifully appointed and spacious room

the bar area and lounge were wonderful

enjoyed swimming in indoor pool as well as jacuzzi, steam room and gym

the happy hour in the winter garden bar was good value for money as i enjoyed several glasses of bloody mary

lovely gardens and pool area

walk from town centre ,had live music for some of the morning breakfasts and in evening at the pool giving lovely atmosphere

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

infinity pool with loungers and bar never busy

everything! especially the pool!

the infinity pool has always lots of free sunbeds & is so beautiful

superb breakfast. fabulous suite and the view was heavenly

delicious breakfast and dinners in the various restaurants

friendliness of staff cleanliness breakfast

excellent service, great views, amazing rooms, spa and pools are great.

breakfast, spa and location

our personal highlight was the ‘unwind together’ session we booked at the spa - just fantastic and amazing value for money

the room is cleaned every morning in addition the room service pass by late in the afternoon

the breakfast was amazing

breakfast great service hotel agreed to late check out (5pm) helpful concierge

breakfast,service,room and location were exceptional

ust) no boat trips available for days we were there

there's no good gym

the kids liked the games corner and the swimming pools

room service menu for those of us that like to explore through the day then kick back and relax on

they even had mini housecoats and slippers for the kids

for some of the facility s , like the tennis court that was out of order, and a useless mini golf course

the room was a haven of comfort, featuring a private swimming pool with ocean views

it has a very good rooftop bar with great view

rooftop pools are adults only, so if you are visiting with kids, like we did, you are a bit limited to downstairs pool/kids pool, and they seemed a little too

perfect for a family with small kids

the royal savoy and waterfront to swim in the sea - so many different areas tapas in the sports bar with live music was also great the location of this hotel is perfect and we found a lovely

no kids allowed did wine tasting - brilliant

everything (apart from gym) is on the top level (-)the only thing i did not like is shabby gym. (+) excellent facilities including library, panel court, gym, indoor swimming pool and the staff were unfailing courteous, pleasant and made a fabulous (-) gym limited (-) gym equipment should be in a museum (-)one thing that needs major upgrade is the gym. all equipment are run down and in bad shape (+)plenty of amenities around to keep you entertained - 2 outdoor pools and 1 indoor pool + small gym

breakfast doesn't start until 7:30am - not great if you have to be up for a 9am flight...

kept getting wifi security at risk notices! tv was also patchy at times.

sunbathing area & facilities - very welcoming staff on arrival and throughout the stay - great breakfast choices - easy access to a number of restaurants/bars in the vicinity - would definitely

except lure the manger of pool bar and restaurant, he is very angry person

variety of breakfast, nice location, free parking, scenic view from the balconies

close to town, the beautiful park (which has a great playground for kids) view of the sea and the gardens are done beautifully (+) however the hotel has its own restaurant which is handy and an over the bridge pool, with kids facility (+) kids went to bed, pulled doors shut and we sat on the terrace with drinks from joe's bar (-) we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing in the pool but it was not being heated at the time we were there, (+)liked that they had a pool for kids and that the pools were with salted water from the ocean

d not a major one) was that i could not get wifi in my room

two pools, one adjacent to the sea, lovely choice of restaurants, lovely family feel, very easy parking

close to town, the beautiful park (which has a great playground for kids) view of the sea and the gardens are done beautifully

walk to the centre of funchal was 95% on the flat along the promenade or one could walk past the casino via a very pretty municipal park

be better to cover the terrace sides with tall glass frames to prevent the wind from blowing the pool lounge chairs across the bar and customers

free wifi was available in all the communal areas but not the rooms

the rooftop pool bar closed at 7 pm ????

easy access to pool and swimming in sea

pool bar only had 2 staff, so when it was busy, there were long waits for food and drink

things were missing in room, such as room service menus etc

always changing

no one took the room service away and didn t take the rubbish from the room

sino dedicated) is twice more expensive than the other) and hard to distinguish each other on

chairs to the balcony to enjoy sitting out looking over the city with a cuppa on a morning before breakfast

didn't like being charged 5 room service, to deliver a bucket of ice & 2 champagne glasses to our room

fantastic breakfast, amazing location,,wonderful staff and great room

good location good room service decent value

to be honest :) apart from the fact that it didn t have own gym and the sister one was very

luis and the bartender were very nice

the time the breakfast was open not everything at the bouffet was out, we needed to wait a little bit and we

fast wifi, big and clean room, good selection of tv channels, air condition

hotel is quiet, staff are friendly and the prices in their terrace bar are very reasonable ud83dudc4c like that they had a free library where you could borrow a

unable to get wifi in room 109 but could do so in the public spaces

the wifi was very very slow

nice room, great location og good breakfast. nice staff, good wifi - all you need

wifi worked fine

the view from the terrace is nice, but the bar never seemed to be open

room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use bar not open on

free spa admission with a steam room and turkish bath complimentary

spa is great

we really enjoyed the spa and they even surprised me with a birthday surprise ud83dude0d parking was available nearby

shower drain was clogged and room service didn't take care of that

lovely roof top swimming pool and bar

free parking on hotel site

the parking spaces could also be better esspecially when they have events they dont care about their

breakfast was very good not a huge selection, but it was absolutely fine

the breakfast is so rich that i couldnt try everything in four days

rooms are comfortable and breakfast was delicious

breakfast was amazing loved the rooftop pool everything was amazing

the breakfast was excellent with lots of choices

promenade), the room was spacious and stylish, the breakfast was excellent, and the pool and the bar at the rooftop were also really pleasant

breakfast was excellent and all the stuff is amazing

fabulous rooftop pool and bar area

pool and spa lacking in facilities

very clean rooms and remarkable everyday room service with

the room was spotless with chocolates for valentine day and also a bottle of sparkling wine

beautiful rooftop bar overlooking funchal

spa treatments also have to be pre-booked

breakfast was varied and good

the breakfast was exceptionally good, with local foods- homemade bread and local items plus a cooked

location, was clean, good sized room, had a small pool on the roof which was nice

comfortable quiet room. helpful friendly staff. great roof terrace bar and pool.

didn’t work at 4 pm, the bar too

breakfast was not very pleasant

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

breakfast was below average,no fresh fruit and only rolls,ham and cheese

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

city centre location was fantastic and the rooftop bar with pool was a great find - perfect for some chill time after exploring

hotel in the center with lovely roof top bar and pool, the staff was excellent

city centre location was fantastic and the rooftop bar with pool was a great find - perfect for some chill time after exploring

pay for a revamp and give me late check out when i arrive at 2am from a long flight

hotel in the center with lovely roof top bar and pool, the staff was excellent

fitness activities, wine tastings, etc

the staff were so friendly and the spa is excellent

hotel was beautiful and the pool and grounds too

the spa & indoor pool were very good too

would have liked a little more variety at the hot breakfast table, for traditional english breakfast i would go to england not to madeira, though i

the rooms have a kitchenette and there is a basket of supplies to get you started

kitchen was a great addition to the room, showers were wonderful and the beds were comfy best thing

well stocked honesty bar on the veranda - so guests treated like adults

or at least combined, i would ask for a warm kitchen, but cold things and drinks could be buffet style

modern, big sea view studio apartment with large bathroom and well equipped kitchen

with it being on a hill side, we had fantastic views from the restaurant / bar and pool areas

coffee at breakfast could have been

no kettle or tea coffee making facilities in room. spa didn’t look enticing at all

also the spa and the gym were not available during our visit

noisy bar at the bottom of the road, needed to use earplugs then not a problem

it had a nice pool and spa on the first floor

no extra roaming charges for eu citizens it is not a problem, but worth noting that the wifi is only in the lobby

breakfast excellent

in our case lots of screaming kids until late in the evening because the hotel had placed a christmas themed slide right under

the spa facilities are closed to the reception.

faultless holiday, fantastic hotel, beautiful gardens. would recommend. great shuttle service

maybe a little more selection for breakfast, but what was there was great!!

a swimming pool at the top of the hotel, and a small garden, with a scenic view and some tables to seat and

position is quite far from the city center, but there is a possibility to use the hotel shuttle van to get there, so it was ok

staff were lovely, breakfast was good, the room was spacious and always clean

daily shuttle service to funchal and palheiro golf club

breakfast - fabulous choice with the option to enjoy on the terrace

swimming pool facility and spa is old.

the spa and pool area, both indoor and outdoor, made our stay even more relaxing and memorable

locally sourced food at breakfast and dinner - light, creative and great quality

a bit of a walk from room to front desk or breakfast area.

breakfast is fine, plenty of food to choose from

nice view, friendly service, sufficient breakfast, good location, clean, comfortable bed, 3 swimming pools, good price, thank

pool right in front of the room was appreciated by the kids

pool right in front of the room was appreciated by the kids

location with beautiful gardens and pool

setting and gardens, lovely cleaning lady, lovely bar staff, guy on reception was great helping us change our room, spoke good english

spa needs upgrading but still a very good massage

too expensive to use the spa and indoor pool.

the food and bar were great