it was clean and updated and the pool and hot tub were great

i do wish there were more room service options.

wifi download speeds could be better.

wifi wasn t working during our stay, and the lovely gentleman that checked us in told us it was

were traveling in an electric vehicle, and it was very convenient that the hotel had parking with ev chargers

beds were super comfortable and i loved the kitchenette

kuds enjoyed the pool and breakfast had a great selection

very clean, delicious breakfast

complete amenities with full kitchen full-size fridge, great furniture, ample parking space, friendly staff

popular spot for sports teams so be prepared for lots of kids.

breakfast staff was so sweet, kind that made my day

team was staying as well and the kids were running all over the hotel and adults were all drinking in the front lobby

pool looked nice but too late to enjoy it

only thing that bothered us was the noise in the corridor, a lot of kids running and screaming late in the night

nice outdoor pool

breakfast was nice and loved the pool and hottub

that it had a kitchen in the room. the rooms was large.

to everything, breakfast was good and the staff was friendly

location is excellent. delicious breakfast included.

on site pool for the kids

breakfast selection, nice pool, hot tub and sauna

good breakfast choices included and it was available from 6 am,

rooms are clean, hot breakfast, 24 hr coffee, microwave and fridge in room, friendly staff, pool, exercise room

there is laundry facilities for long stay and with children

the pool was perfect for our family

first morning there was a lot of kids from a tournament and some foods were cleaned out

bed was extremely comfortable, breakfast was good!

breakfast was great and lots of selections; staff were extremely courteous and friendly

as we were travelling with kids, it was nice to have separate bedroom and living spaces

an early check in to get dressed for a celebration of life

pooll & hot tub were unavailable

is no pool

breakfast should be extended to 11am

breakfast was adequate.

the breakfast was ok for my husband

hotel was extremely dated; fitness room was terrible with broken equipment; no charger ports?!

were lots of breakfast options

staff were very welcoming, offered to help us with our luggage, to assist us with getting us breakfast if we needed it after 8:00 am

plenty of parking area available to park my truck and cargo trailer

breakfast was ok

by the way, the food from downstairs bar is better not to order during the covid19

kids were diving, eating, yelling, and on one occasion a mother was pushing her son so hard during

like that we had access to the pool. i like the table in the room we could eat at

the pool, the included breakfast, overall vibes of the hotel!

pool was very nice fun for the kids

the washer in laundry is not

parking excellent staff very helpful courteous the facility was amazing

loved the spa bath the tv clean room comfy cozy bed and how they kindly gave us an extra hour to stay because

near supermarket, various food they have swimming pool, fitness room, laundry room and free wifi of course

the room service was excellent ! the staff was kind, and friendly.

the breakfast and the staff

great breakfast

gym equipment was in rough shape, the pool didn't appear very clean, and the breakfast options

pool and fitness centre would have been nice but covid so understandable

like the room fridge, microwave, keurig coffee maker, comfy bed, hard & soft pillows, free breakfast, 24/7 coffee & tea in lobby,

was spacious and clean and breakfast was good

didnt like how short breakfast time slot was

to hockey rink staff very helpful enjoy the complementary breakfast

had to wait till they did the laundry

breakfast was fantastic, lots of options

breakfast was excellent

and takes time -washer dryer not working during my stay till further notice -noisy hockey team kids in alleyway on 9th floor on wed-thursday / group of teens literally crowding around -cleaners

like i had to make appointment to use the pool didn't like where it's situated al little concern there were no security at the back

no microwave n kitchen essential like cups glass n plates

clean room, comfort bed, good breakfast, helpful staff, good location

very strong smell of rotten fish in the parking lot

not enough parking , and need more staff at front desk for check in

had been significant snowfall and the parking lot had not had any snow removal when we got there and it still hadn t been plowed the

parking and location

clean free breakfast parking internet

modern decor, pool, gym, mini fridge in room, 4 minutes away from toronto transit that runs frequently and the highway

like maybe directions to pool and gym

friendly staff, clean rooms and well maintained pool. my kids love it!

room atmosphere, swimming pool, location

maybe a basketball hoop in the pool for kids.

the pullout couch was so old it made and woke up the kids all night.

there were constantly no towels in the pool area and we'd have to go request more.

is small - gym is under equipped although there is space - long waiting periods for elevator

the breakfast bar was lovely, with different options every morning. the kids enjoyed the pool.

is minor but the front desk did not have change for quarters or loonies to use the laundry machines

free parking and breakfast and pool and suites with a separate door and living room!

wifi was slow pillows were bad

accomodating our early check in request

free parking size of the room location

size of suite. amenities, equipped mini kitchen, free breakfast, free pking.

breakfast was great with make your own waffles, eggs, bacon, potatoes, and all the other usual

breakfast room was crowded and trashcan was overflow

location, food offered at breakfast, pool and gym.

shower curtain reeked like an unwashed gym towel.

quite stay. breakfast was fresh.

would have liked to had a pool and hot tub

young kids sneaking through the back doors with friends, partying til am hours, zero security

my kids couldn't eat anything

only thing missing was the pool and the gym was very small

breakfast was the only disappointment

wifi did not worked at all

i didnt like that they didn't serve breakfast .. i don't like that the gym and pool were closed

pool area was very clean and well kept

room service closed too early.

knocked at 8 am to ask if we require room service to clean up the room

cosy and great sleep warm pool n nice hot tub very nice restaurant parking was excellent wifi was excellent excellent staff nice bathroom clean

clean, parking, late check out

facilities seemed aged and fitness room wasn t very fit itself

pool and fitness place

we were not able to use the pool but had some great meals via room service

the gym was nice

brand new hotel. great gym and pool. room with comfortable bed. great value for the price

had four rooms in total my room had a dirty shower and mini bar fridge the room my mom stayed in had garbage still on the floor when they went in the room and

was a bit put off when i found a previous guests’ personal bar of soap still in the shower

and pool and gym facilities closed too

the full kitchenette and comfy beds

clean, bright and spacious!!! heated pool! loved it!

excellent facilities, great location, great staff and great pool! i also loved the breakfast.

love the suites and kitchen

good location. comfortable and breakfast was included.

very clean, beds are comfy. amenities like pool are great for kids.

wifi no so great and indoor pool in winter could be bigger

the pools are great for kids

on-site restaurant was ok. pet fee was very low($15/stay).

the food was incredible. so fresh and well made. the pool was nice and warm.

i liked the lobby, back yard, bar and the restaurant. they were all pleasant.

the upgrade to room suite. i love having access to the gym and pool

gym could have more facilities.

wifi sporadic very weak and many days without any wifi

forgot something your also provided with mini shower gel, shampoo, conditioner, lotion and a body bar and face bar for soap

clean , fairly up to date, has pool and gym but didn’t use them

clean room and bathroom. very spacious rooms and lobby. pool was good

the pool area is well maintained and clean

most hotels have breakfast included.

at the check-in/breakfast provide; the facilities such as the business center, swimming pool and gym are all great and well maintained

breakfast options...

bachelor suite is the right size for me and it s comfortable and i enjoy the swimming pool but wish the hot tub works

plenty of parking outside

was just sad that the spa was closed, would have been great to use while the kids played in the pool

was just sad that the spa was closed, would have been great to use while the kids played in the pool

super comfortable bed. spa bath was great!

my room pass didn't work when i went back to my room with my daughter from the swimming pool

if i had had a longer stay at a reasonable price, i would have used the gym great location with lots of restaurants,

people not respecting the no diving sign in the pool

only negative thing was the swimming pool

we wnjoyed to use the gym and swimming pool and the self washing service was very helpfull

my kids and i both had space and i was able to get my work done

and the kitchen in the room is great but needs scissors only thing missing

they don’t allow early check in unless you pay

they offer free gym and laundry

i like the early check in upon request

late check out extended free parking

ie, no seat or grab bar in showers, toilets too low, no way to hold door open to use walker

pool was closed for maintenance

wish the bar opened earlier

gym and sauna were kind of in a sketchy part of the hotel

they should ve room service like food and all

loved the rooftop bar as well

i also really liked the rooftop bar and the breakfast dining area

also found a used q-tip when lifting the mattress ud83eudd22 room service: after the above incident i requested extra pillows so we could stuff the sides of the

breakfast was delicious plus having access to the rooftop bar was a plus

the rooftop bar is a great venue to relax and enjoy the toronto skyline

ps - there were also a sparkling water in the gym

customer service, the aroma in the lobby, room service time efficiency, the shower and overall bathroom, housekeeping request being fulfilled

i wish the bar stayed open longer

there is no room service on the phone options, and not at the online site

next to transit and yorkville neighborhood, spacious rooms, clean, wonderful breakfast and pool

a two bedroom apartment with a kitchenette, laundry in the building and cool common spaces

location was great, close to the street tram lines, staff answered all the questions we had, laundry was great and plenty of little eating places near by and a very good supermarket

great facilities such as laundry

there is a pool table, laundry and pingpong on the second floor

amazing staff! made it really easy and even arranged a late check out for us.

the cleanliness and breakfast

we love its kitchen which has cooking essentials.beautiful interior and very clean area.

the wifi speed was deadly slow. that is the only one that i cannot rate high

i also used the wifi to work, and it was excellent

was great, no charge for late check out

the bar on the 6th floor is amazing

information on the breakfast, other patrons were very loud outside our room both late into the morning (think 4:00am)

breakfast was good, service was slow

no breakfast as i get up early and the breakfast starts to late for me

sure if the staff is trustworthy, because i left a pair of sunglasses on the bar counter and in less than an hour it was missing and i was told “no camera is facing that

location and early check in.

breakfast was delicious, the room was spacious, lots of activities close by

they also gave us late check out on our departing day for no additional charge

i love the gym

friendly and helpful staff, v clean and comfortable room, superb breakfast, good gym facilities, and v convenient location

great location. great staff, bar and restaurant.

th no kitchen of course)

only downside was their dinner room service wasn t running the day i arrived after a long-haul flight so i had to go elsewhere

the kitchen closes by 10. there was no late night snaking or desert available

room service, aside from being able to have food from the restaurant sent up

four season sets the bar in terms of location, cleanliness, amenities and staff

comfortable, clean, friendly staff, good restaurants, beautiful spa, wonderful pool area

com that kids cannot use pool outside 9-12 or 4-7, this is so stupid, why would i book a hotel with pool,

the kids were treated with toys on the day we arrived and when we got to the room there were cute

also, there were too many people in the swimming pool in the morning, it would be nice to have some privacy

glitch with the computer system ending up waiting for more than an hour for breakfast to be served, 1st day of the stay wait was about 1+ wait for bf

accessible room with a king bed (other rooms mostly had double beds) which included complimentary breakfast

great location, staff, laundry room for guests, they made usa feel like home

great location, breakfast was awesome and the roof terrace an absolute sun trap.

angelina and her breakfast, réception and the staff in general

the gym was closed

are very friendly and accomodating of our request to extend the parking,early check in at 2pm and late check out at 12pm

the hotel breakfast was great and the bar was also fun

the breakfast buffet was good not great

we had an early check in and late check out which was greatly appreciated.

early check in

was it is not on the main street, because i didnt like the area much…not the best place for kids to walk and discover

to go thru lobby to get to gym/pool also there is no place to sit as you change in the gym

better room service option. parking is too expensive.

phone system, tried to reach out room service, so many options and i did not get anybody to answer me

location is great.. room service and bell desk very good.

great location. close to subway and to rom museum. very friendly staff. swimming pool.

people super kind they gave us very early check in room very big and clean

only complaint we had was the lack of service in the bar area

house keeping service wasn't good - room service is not great.

n-alcoholic and munchies)

wish it had a hot tub. more spa availability

free soft drinks from the mini bar and other goodies

didn't like that there was no spa services availableat the time

only downside is the pool was closed for renovations but they did upgrade us to a luxury room so it made up for

a uniquely decorated, spacious room with a comfy king sized bed and an oversized chair and ottoman to relax and watch tv

room was very spacious with a lovely balcony, bathroom was incredibly large with a huge bathtub with a variety of

at arrival i was told that both pool and spa are off limits to men

i love the spa like atmosphere. it’s very relaxing and the staff were friendly.

having access to the beautiful women's club, especially the library( exquisite decor) and the pool

breakfast was delicious - plenty of selection, healthy, fresh ingredients

hotel breakfast is à la carte, with moderate portions, a wide variety of choices, and delicious flavors

breakfast in restaurant joni was excellent

design, atmoshere, breakfast, comfortable beds, fitness center, location

breakfast way delicious, especially the sour dough pancakes

requested an early check in but was never notified about it

the gym and pool

convenient for longer stays with rooftop gym, pool, laundry, restaurants, shops, pc corner all onsite; its location is truly central, all points of my

nice big room with sofa bed and kitchen facilities

it had a great pool with a slide and a playroom for little kids

$900 for a one bedroom apt - would expect this to be made - one one pillow given for the

room service was done by booking and the bookings filled up quickly.

husband and i) went to the bar and ordered 4 jamesons

beautiful room, great bathroom, well-equipped gym.

2 kids and an adult in a double bed for the amount i paid is unacceptable

did not have breakfast

the staff, the room, the pool, the gym.

car, taxis, room service, luggage cart, etc

because of the price i tried to take advantage of everything, but when i used the pool there were kids swimming lessons taking place

gym. fitness, outdated and not maintained well

late check out

they also gave me extra detergent and dryer sheets when i had to do a second load of laundry before checking out

well equipped kitchen and comfy beds

well located, very comfortable and providing all needed amenities (from full equipped kitchen to minimally equipped complimentary fitness room), everything functioning well, no noise

two bedroom is great for families with older kids, or two couples

wifi in my room was so bad

i was so sleepy and exhausted :

may be more equipment in the gym

carpet in room needs replacing. 17% gratuity plus $3 delivery charge for room service.

no pool but they have a hot tub and sauna in the gym

the restaurant and bar were fantastic, and the room service breakfast was delicious, generous, and reasonably priced

very attentive and professional staff in the dining room, at the front desk, in the bar as were the chambermaids, and concierge staff

rooms a good size and the bar area is really nice

i ordered late night room service and the food made me quite ill.

took my wife for a day get away from the kids for the day and they even delivered a little desert on the house for her day amazing

the pool was also good and the kids went there a lot

affordable, friendly staff, brilliant gym, didn t try the bar/lounges but they looked super inviting

need more than one person at the omelet station for breakfast when the hotel is full.

nothing. location was great, hot tub nice and clean, pool warm'all great!

they loved the rooftop pool (kids are 5 and 7)

requesting an early check in, the hotel was unable to meet this request

wifi was very dodgy.

was no basic room service or water bottles with paid service was available room was very

though the same every day) and the wait staff was wonderful

location. comfortable rooms. excellent breakfast, with particularly welcoming staff!

” early check in

kitchen facilities were really handy when travelling with a toddler

spacious room , kitchen is convenient, gym is small but adequate. did not try the spa

no pool key needed in elevator tv needed to be fixed to use chrome cast small fridge/freezer

full kitchen and laundry ensuite even with a junior one bedroom

great amenities, nice gym, sauna, hot tub, and lots of restaurants around as well as a huge mall

you get free wifi; i dont know why booking

never found out if there was a gym.

location for all ammenities in central toronto, lovely big rooms and comfortable bed, plus good wifi

we had some issues with wifi and noise - staff was able to provide resolutions quickly so it has been great

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

bistro bar tender did a fabulous job keeping us welcome and comfortable

we were not able to get a cot for our kids due to the awkward size of the room

the pool was fun and the facilities were clean

the speed of wifi in the room is a bit slow.

enjoyed the gym & dinner at hemisphere restaurant

exercise and laundry rooms 4

self service laundry facilities was a good bonus

close to everything. free breakfast and laundry. i liked the gym

in a great location. has laundry available. staff are really great.

on the ground floor it has a room with some games like table tennis and there is a gym open

they changed my room saying it was better but we got a terrible sofa bed for the kids instead of the two king beds that would be much better and we still had to pay more

bar / restaurant outstanding

wifi complimentary hot & iced coffee and wine hot shower any time of the day clean 5 min walking

we booked a one night stay with breakfast included which i had though was via room service, but it was not - it was a voucher for the hotel restaurant

earlier breakfast option on weekends would be good.

the bar closed too early

experience staff amazing bar and pool exceptional they want the extra mile to celebrate our wedding

on the corner made it difficult to go in, and their aren't a lot of recreational places to go for kids in the building but definitely a nice romantic place to go for adults though

room service was very fast and the bar on the 31st floor had great cocktails

they were fast, attentive and amazing with our two kids ages 6 and 3

surprised that there was a charge for wifi

pool is fantastic

no laundry

wifi not included. not crazy on the fact that they make you pay for it.

fun kids activities at the time entertained my daughter

were woken out of sleep by a fire alarm that kids had pulled on the 23 rd floor and had to have fire dep

comfort of bed and bedding location room service

big size and clean room. amazing swimming pool. the gym was good.

kids and i had a great 3 day stay at the hilton on richmond street

accommodated my 2 queen bed request kids loved the indoor/outdoor pool

had promised our son, after an early start and a transatlantic flight, room service and a movie

breakfast was very nice and we truly enjoyed our stay

i wish there was more cooked eggs at breakfast. i don't like runny eggs.

the breakfast was included and was amazing

breakfast was excellent, the room was beautiful, quiet and clean and the library restaurant was

room service was fabulous too, lots of choice, amazing quality & arriving promptly

internet wifi connection is spotty

it might also be a weekday, but room service missed some requests after midnight, but it was completely understandable

gym and pool which was open until late (very much appreciated) (-)the pool was closed for a half day due to pipe burst..... (+) the lobby, lounge, pool, and the deluxe room was more luxurious than we were expexting (+) we enjoyed using the exercise room, swimming pool and sauna (+) the deep soaking tub, pool, sauna and the lovely staff (-)there were a lot of kids at the pool (-)pool was relaxing (+)room, staff pool location service (+) the room was elegant and attention to detail was wonderful, the pool was very fun, and clean (-)i wish the pool was a little deeper.

quiet and clean. wifi very fast.

kids are still talking about the beds

kids are still talking about the beds

attitude of staff, great panoramic view of water from room the bed and linens great wifi great pool and pool area, and gym checkout via phone - not need to go to front

we enjoyed the breakfast room service

pool and spa area were open and airy , very inviting

they accommodated our room type request as well as late check out request and we're helpful and kind with my two young kids

only negative is the gym is way too small. hope they can figure this out at some point.

delicious meals from room service

awesome lounge with fantastic breakfast

very good room service

early check in was very well appreciated

style and really friendly staff - very accommodating with early check in and late check out

also the strathcona updated the wifi

front people did not know about the booking genious early check in/late checkout

wifi works without any problems

phone didn't work in the room. couldn't order room service or drinks to the room.

no room service after 11pm.

room service

many excellent restaurants near by and the very cool library bar at the fairmont

is really minor but we ordered room service and instead of a pass-off at the door the rep kinda pushed right into the room, was a

wifi connection

breakfast was amazing

due to covid-19 the restaurant was not open and room service was our option

room was very clean, room service was excellent too

room service was a little pricey though with their service charges.

we also enjoyed the sauna, steam room, and the gym facilities

service was poor, very slow, room service and bell man

the room service was perfect, the rooms were cleaned a lot of times during the day and it s like a

the spa is to die for

location, food, the staff, the view, room, breakfast, the gym. everything.

we overlooked ripleys and the cn tower and also could see the water through our huge glass wall ( kids loved

everything was amazing! i especially loved the pool! can’t wait to come back.

we enjoyed the view from the spa bath tub

staff are very courteous, the char bar staff are well versed in mixology, the rooftop addition is classy, and the hotel is in close

just wished the bar opened longer on weekends