a lovely restaurant inside with really good food, especially the pizza, and a great outside bar with 2 hot tubs and great cocktails

having a pet put us in poor room location right next to bar and outdoor eating

drinks from the bar were amazing too

unfortunately due to covid, they were critically understaffed so the restaurant was closed, bar closed second night, and housekeeping was very lean

of course the hotel has a wonderful bar and restaurant with delicious food and tasty drinks

laundry room had a stale smell. soap dispenser broken.

si spacious room for everyone. very clean and you have everything you need in the kitchen

laundry machines not open late enough or early enough

of the cooking utensils in the kitchen were older and difficult to cook with but this really wasn't a big issue whatsoever

brochure said laundry opens at 8am

phones in room broken, no access to internet tv

r dinner) and no room service

customer service was great,amenities,cozy and comfortable rooms,great breakfast buffet

scenery, kids activities, shuttle to village

room service was boring and poorly made

didn't include second bar of soap to use in the shower ¯_(ツ)_/¯

the little bar and grill was perfect for relaxing and had great drinks

summer-camp like atmosphere criss-crosses with trails and a great, huge hot tub and heated pool, close to squaw and tahoe city, love it

good laundry facility, the tabogan hill was a bit of fun

wish i would have known about this place when kids were younger

dinner in the bar was great and good value. breakfast also good

location was excellent with an onsite bar and restaurant

hotel was clean, modern, and had a cool restaurant / bar and cycle hire

laundry room was out of service

lobby is warm and cozy, with a bar (wine, beer and coffee), tv and both indoor and outdoor fireplaces

the girl on reception and running the bar was very welcoming and knowledgeable about the local area, and was happy to chat with us about

parking limited

easy parking a great complementary breakfast

the restaurant is very expensive. limited parking.

restaurant and bar on site

good location next to the lake and staff were helpful, free wifi.

fitness center was outstanding!

we were able to make do with the arcade room, heated pool, and playing on the grounds

heated pool and free family games on the hotel grounds were an added plus

spa, adult pool ,cafe all close way to early

the dining options were amazing, as are the pool and spa

and there is a walking path across the street which goes by a nice city park, and a 7/11 and 2 restaurants only 1/4-mi away

- nice restaurant onsite - complimentary coffee in the lobby all day - and a great little bar area near the fireplace

room layout, local, activities near by (golf-hike-ski), on site restaurant (stella), amenities (coffee and liquor bar, hot tub)

clean and close to town and donner lake. the spa was a plus too.

tiny bar off the lobby would have been nice if they had appetizers available

pool and spa out of use, was looking forward to a swim after long journey.

liked the fresh cooked breakfast each morning

it was w/in walking distance to our restaurant, bocci ball, and my grandkids loved the pool!

nice breakfast

on-site laundry and general store provided exceptional convenience

the layout for breakfast could have been handled better to promote social distancing

swimming pool, hot tub kids loved it , loved the fire pits out there too

the breakfast was the most substantial ever to get fueled for the slopes - substantial eggs - omelettes

we have two small kids ( a 3-year old and a baby) so he asked for our room to be cleaned but they didn't do it

the gym was small but quite well appointed considering the size

has a hot tub, allows pets ( we don’t have one but that is hard to find in a hotel) and breakfast was amazing

room suitable for 2 adults and 3 kids

the gym was really nice and clean

the breakfast was delicious and many options

no bathtub if you have kids

kitchenette had spoons & knives but was missing forks

love how it's walkable to everything: restaraunts, shops, grocery store and golf course

kitchen had small fridge/freezer, 2 ring hob, actual kettle so i could make proper tea, microwave

the hot tub, and the fact that it was a 1/4 mile from the crystal bay casino

hot tub and pool were fun

the check-in process in the casino next door was just 'ok'

completely private from casino but close enough to get casino fun

a bit spendy with a smaller than expected casino.

check in was in the casino which was not attached to the rooms at the border house

casino employees they went out there way to make sure we were ok we both had a cane to walk with

my favorite place to visit; loved new eagles nest restaurant and bar on the private beach

were dirty plates outside our unit for almost two days from neighbors that ordered room service

they said i could order room service

the complimentary shuttle, the swim out pool, the friendly staff. super accommodating.

hyatt has all the amenities that adults and kids could ask for.

the location is perfect to get to the golf course or a walk to the lake and downtown

breakfast was a treat after staying at other hotels and finding next to nothing to chose from

provided ev charging.

i enjoyed the gym facilities

breakfast was fine

hotel was clean had a gym and swimming pool

check-in very clean rooms, delicious and variable options of breakfast

clean, central location, good basic breakfast included and a swimming pool for the kids.

hand soap mounted too high on wall for smaller kids to reach

the pool and fitness rooms! plus the hotel rooms were spacious and nice. staff very helpful.

clean pool / jacuzzi even the bathrooms in pool area were very clean

i sat at the breakfast bar 2 different times and no one asked how i was doing or if i needed anything

entry way smoke in casino

i walked into the casino lobby to check in i was terribly afraid that the the room would smell like smoke

beds very comfy. no smell of cigarette smoke from casino. very fast at check in and out.

a smell of casino on the first floor.

location (walking distance to casinos), good parking, super nice and competent staff, rooms were large, the kitchenette was a

the location was great only 30 minutes from lake tahoe. very clean and breakfast was good.

we visited the museum, but the hotel is across the street from a casino if that’s more your style

room was clean, spacious and had a small kitchen area

were fantastic, incredibly helpful when i needed change for the laundry machines

the pool

i love the location, the pool hours, the comfort of the beds.

we did not use the pool but it looked very nice and there were comfortable gazebos outside for conversation

my granddaughter liked the pool

than i tried to go to the pool again had to get a new card

downfall was that there was some kind of kids baseball tournament in the area i assume

the casino floor was clean and well supervised

kids running up and down the halls - pounding on the wall in the room next to me

front desk ladies! the free breakfast and the convenient location!

pool and spa not up and available for use.