very nice staff, awesome pool

was excellent, well cared for grounds and pool

they don t offer wifi and we loved it

we only tried deserts but they were lovely, as was the breakfast (75pesos extra for cooked) (+) top up you breakfast with some eggs, it s really worth it (-)small remark (if we must add sth): the (included) breakfast was rather basic. (-) the breakfast was more like snack and coffee (-)swimming pool did not seem clean enough to use. breakfast offering is a bit light. (-)breakfast italian style (minimum) (-)basic breakfast was included (-)very poor breakfast (+) we added eggs and beans to our breakfast and it was pretty good (-) there was a swarm of bees in the breakfast area

the eco style rooms were all separate and nestled in the jungle with parking nearby

pool for swimming, and the rooms with pools

trying to get to the el dorado plan to walk 15+ mins rain or shine because getting a golf cart shuttle is not easy

we came late with the kids so we did

long lines for nightly buffet not cool with young kids

extremely friendly and willing to do anything for our pleasure(big shout out to marisol, from the pool bar, and to julian, one of the golf car drivers)

health bar and starbucks

i enjoyed the pool, it was quite

food was consistently cold from room service and only warm at the restaurants

room service which is supposed to be 24x7 - took 2 hours for food to arrive

shuttle service around the huge hotel

the swimming pool is amazing and the place of the restaurant

the hotel was nice, quaint. the food was good, but there is no bar or lounge.

great retreat to nowhere where we could enjoy being in the pool surrounded by the jungle (we saw monkeys

water park and cirque du soleil show were the only good parts-the kids enjoyed it

wished they had a kids club

room, spa and main pool.

t just the activities at the pool area) and proper performance night shows

there is an entrance directly to water park from this hotel but it s closed

staff, rooms, pool

this can be challenging for young kids or older adults

kids can be totally independent (depending on age), and have plenty of activities

the pool was wonderful always beds or lounges

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since there is a whole area for kids

drinks, staff, pool areas, gym, spa, a la carte breakfasts

with nice pool area at casitas

pool butler service was poor in the first section i was in the first 2 days but once i moved to a

isaac and clemente were perfect bartenders at the casita pool, making sure we were always refreshed and chatting with us

we requested different room service items and did not receive them

the breakfast and lunch buffets were outstanding

main complaint was the pool closes too early at 7/8pm as if adults have a curfew your forced to go to the main hall if you want to continue enjoy the evening

up room a must with own sunbeds and bar service by the wonderful maria

room service is good too

as the resort is enormous it is nice that during dinner times there are golf carts giving you a ride

food excellent, water park great, pools great.

very kids friendly, so if you're looking for camp from 9am to 9pm, or special places for the kids this

you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

i liked the star camp for the kids

cold pool water

large airy rooms most with views of the pool and or sea

kids loved the all-inclusive side of things

junior suite perfectly ok , no need to go higher unless you have children and want a plunge pool

was even more impressive with colorful paintings, beautiful furniture, a fully equipped kitchen, laundry

especially excellent kids club thanks to yvonne and mary - my kids (7 and 9) begged to go back this year and cried when

ended up ordering room service

the pool had a lot of different venues make it fantastic

really enjoyed food from the kids menu as well

i liked the resort had tennis and golfing spaces, personnel attention was amazing, food was pretty good and variety of restaurants was also

a little confusion with room assignments

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

i didn't mind too much because the pools were so great, but a nice beach would have totally wowed us

breakfast was great in the two places we visited.

the lobby bar and music was also excellent

two of the restaurants (la marina and hacienda) and kids club were closed, probably due to limited occupancy, but it didn't create any inconveniences

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people working

facilities, really nice food - restaurants and buffet lunch/breakfast were amazing

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

breakfast was always amazing and lots of choices.

in addition the gym is very small

breakfast was good in both selection and taste.

24 hour room service which was great as we were very tired

lovely pool and good gym facilities

taxi shuttle to and from the airport very comfortable room late check out

gym mat and equipment in the closet

best wifi

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

very friendly beach bar open until late evening

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and yoga class

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an exception and not worthy of any real critique the food in woodend

very good food and breakfast, beautiful beach, very good spa, with sauna and steam

noise protection, i hear some kids was crying all night

the pool was very family friendly with an area for kids

very comfortable bed and great shower. delicious breakfast and a shuttle to airport.

pool, airport shuttle

pool and breakfast were great

speaker at the pool bar was a no no despite the fact the hotels music wasn't working

vip lounge restaurant and bar were excellent and had great ambiance

the e team is great: keep the pool fun and upbeat

were a few times that poolside bar and food service were slow but it was busy and understandable

if something will need more space, remodelling the gym will be nice

everything was excellent the drinks food the shows swimming pools

was not alot to do there with kids i would of like to of had more shows to see at reasonable times

the breakfast at the buffet was somewhat tolerable, other than that the restaurant food we did not like

not too sure how competent the man was who checked us in - they saw we had kids and put us as far away as possible from the kids' club and pool

spa manager was very rude

the breakfast was amazing. big variety of everything.

nelly in the spa was wonderful as was martin, the activities coordinator

breakfast and all the food was good and staff was amazing

mardo at breakfast was a great nonstop server

ivan was great at the breakfast buffett

breakfast was delicious

whether it was at one of the restaurants or room service

bar tender clever was highly disrespectful on wl2 separate nights after like 10 p

i also booked a massage in the amazing spa which includes a hydrotherapy session

friendly staff, very clean, room service was great

the added kitchen and dining area was nice too

kitchen too, was adequate

breakfast was mediocre

had ordered a room with two beds and a kitchenette which was not available when we landed

our room was really spacious, the garden area for breakfast was very cute, and it has charm and character that isn’t always common when staying in

the massage at the spa was good but very expensive

no bar lounge in lobby area and all bars closed at 10pm.

the spa looked good but i did not use the service

were invited to have a free breakfast and some welcome vouchers to spend at the hotel in exchange of 90min of our time where

road which makes for a quiet stay food was great, drinks were quality adults only rooftop pool

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

location, spa was fantastic and the staff was super friendly

receptionists, excellent organisational structure if a golf car, early breakfast, ice cubes, etc is needed

were very clean/ everything worked in the room we had (hot water, clean, no issues) - beautiful pool/ lots of pool chairs - free internet, free food, great food for an all-inclusive

small swimming pool

we love him but the peace and quiet we had it was great, and the room its near the beach and 2 pools and restaurants so it was all we wanted to, all we did was have breakfast then the pool,

limited parking and not attentive staff.

no parking lot

fast wifi for catching up with

the option of a room service breakfast for an early departure would have been good.

its nice place, confortable, walking distance from terminal 3 airport cancun and shuttle service

with plenty of dining options and the preferred club benefits were great, enjoyed a day at the spa on site

i love quesadillas at the breakfast

only the breakfast…

only place for breakfast was the buffet

but certainly a pool outside your terrace with your own very comfortable loungers at their 'swim up' rooms

room right in front of the beach, with direct access, with a small breakfast place and a pool nearby palm finged beach

1, where music was a bit loud outside until 11 pm and people were preparing and consuming the breakfast from early morning in front of window and balcony

beach, staff, pool were all great.

the food was great in every restaurant, or favourite was los papitos for breakfast and lunch

in a honeymoon suite, which was lovely, for an even more special time, pick one of the swim up or pool apartments though

we enjoyed the spa facilities, the restaurants, bar, pool and beach

rooms are amazing with awesome plunge pool for when you want to get out of the sun

were over priced

breakfast was great but dinners were always mediocre

fantastic breakfast, great cocktails, beautiful lobby and surroundings

goes to an auberge on a budget, but one small nit i can t let go of at the spa

the cenote in the spa is fabulous

be clear, this is obviously not the fault of individual workers), they try to usher you

she would help us having our kids food pre-ordered and ready for them at diner time

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with private cenote

pool n poolside service, beach bed overlooking the water.

activities were clearly on a board by the family pool, but when you are relaxing it is hard to keep an eye on time

i asked for a drink they had advertised on the bar window and the barkeep was confused about how to go about making it so i just asked for

at the bar was loud, no area for latino or any kind of dancing, more attention to taking guests into town

food room pool restaurants

for us it was a local trip, so obviously we didn t have my kids passports or any additional id

pools are awesome and the staff has changed tremendously from the last time we were there

bar hours

they had a burger bar from 12-3 daily there behind the pool

c) we hang our do not disturb sign out while our kids nap

every single thing about our stay was above and beyond, from the room service for every meal if we wanted (the room service breakfast on our private ocean view (-)room service for food and drink often took longer than we would've hoped (+) we loved the staff, room service, beach, taco bar, events, drinks (+)himself and our evening butler, aldo, which became our go-to for everything from ordering room service to booking excursions or asking simple questions (+) even room service felt gourmet (-)room service could be a little slow and no designated bar for palafitos (-) we mostly dined at the restaurant for the bungalows and in room service

our plunge pool kept running low on water and made loud sucking/gurgling sounds and kept us awake or woke us

private secluded beach with top notch service, good food and drinks straight to your private pool/ beach

stay was above and beyond, from the room service for every meal if we wanted

the spa experience was nothing short of incredible pure relaxation

restaurants, pool,beach front

thought there could have been more on in the black and white bar later

room service as well as any service you need is done immediately and excellent

up bar, but in the defense of the resort, the bar staff made very frequent passes through the pool area to make sure that all the guests had their drinks replenished

breakfast was about the only time they served good meals

private pool often had bugs floating

swim up room is above the bar that plays music till 1am

i would prefer more daytime snack type of food while in the pool area.

it is buffet style breakfast which allowed guests to pick what they wanted to eat

very nice room and private pool.

grounds and surroundings, very clean, lovely staff, amazing private beach and pool area, great food choice

wonderful being adults only

we also asked for a two-hours late check out, and the manager granted it without additional expenses

including food, service, atmosphere and pool

in the same time, there is no nachos option on the night menu of the room service

were long wait lines for all of the restaurants at breakfast and dinner as they were really understaffed

breakfast and beach are great. nice property

they upgraded us to a really nice room for very little extra, with a view of the river and the golf course

to ride a golf cart) to the beach

tough to get access to bikes for the whole family and need them

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

there were no activities to do other than sit at a pool and drink. this is a party resort.

beach and small pool. poor food.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

mar and edwin, our pool always had a warm welcome, smile and a cold drink

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

they turn there night club into a spots bar during the day, and while it was open, there was no staff in

i loved how the resort had multiple beautiful pool areas and the foam bar was great

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

the spa was amazing

quality resort with facilities, great pool (although a little cold), spa and beachside is a wonderful getaway

great pool area and beach with more than enough sun loungers

we especially enjoyed the pool guy, hotel employee at the water sports, hotel employee at the gym, hotel employee at the pool bar,

great gym

we tried all the restaurants and the breakfast buffet was actually the best

room service was wonderful, allowing us to have morning coffee on our balcony enjoying the

the kids activities, games, kids clubs, pool and the details they have made for families traveling was

the kids club and activities were excellent

fun for the kids and

breakfast was very good and one of the highlights of the stay

small price to pay because the pool is exceptional

no nighttime room service or food

the weather was beautiful, the pools clean and warm

mini bar was hot and not stocked with snacks

facilities are great, breakfast quite good

room service came in every day and cleaned our room as if we just arrived every single day

selection of food for room service at night

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

my favs were country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

the different restaurants, gifts shops, and even those i didn t get to use the spa, and the gym i love it as well

the kids club was great and the boat rides were so fun

the golf course is omg quality

great for families with kids

parking easy and quick

villa

service is outstanding, specially waitresses in the beach +room is big, very clean and modern +pools are also great, specially kids pool

the menu for room service at diamond club was very nice and usually delivered pretty fast

and lunch buffets were amazing, bar service was amazing

t the pizza at the kids pool that was not great) the buffet section was great for breakfast and staff very friendly

food was plentyful and pretty good (not the pizza at the kids pool that was not great) the buffet section was great for breakfast and staff very friendly

24 hour room service was a great amenity but was sometimes 1+ hour

breakfast was usually always delicious

the casino is big joke

room service 24 hours was nice

their buffet for breakfast and lunch has lots of selections

gym was adequate to burn off the extra calories

the bar closing times seemed to be extremely early based on previous resorts we have visited

the spa is very expensive so get you mani/pedi at your local salon

beautiful property for families. amazing pool for babies and kids

water park is great for the kids

which feels abusive ud83dudecf room spacious and comfortable good shower and water pressure one of the few positive aspects ud83cudfa2 water park nice

i personally enjoyed the water slides, bowling alley, and sports bar there s something for everyone

great

a lot of restaurants, pools and the water park

one of the biggest disappointments was the kids club

our room was spectacular and that it had its own pool, whirlpool and an extra bonus room that you can go watch tv and hang out if your spouse

beach is a mile away but the staff are more than willing to take you anywhere on golf carts and your room comes with bicycles so its easy to get around

our villa was spotless, our pool was probably 84 degrees

the kids jump into you if you are at the wet bar

the bedroom, chaise lounge/day beds in villa yard, bikes provided to get around the property

the drinks were good and the bar staff were fast

one pool is more for activities and kids, another one quit and for adults

location, kids corner, poll area and room size and style

the bartenders especially were completely impersonal and took an average of 10 minutes to fill drink

we loved having the option to get room service with the all inclusive option

room service took at least 1 hour

water is not clear

spa center is nice

we ordered room service everyday since the first day in the buffet i was harassed by the waiter

the water park was ok, but a lot of slides was broken and clos

great breakfast

breakfast included, nice shower with hot water, good breakfast selection, friendly

it's fine that breakfast is at whatever time but early coffee would be nice

breakfast was very good

location and free breakfast

very comfortable for airport transit- free shuttle, free breakfast, comfy room

room service menu showed mostly pizzas but none proved to be available when i tried to order one

pool area was very nice

the pool and facilities are generally very good for the money too

i didn't expect free wifi, a gym, a pool

gym was small and got busy quickly

they have two nice pool areas, each with a different vibe - one is more chill and the other has more activities and

the spa services were world class and everyone was very flexible when our incoming flight was delayed

the spa is absolutely unique and beautiful

was good for an all-inclusive, pools were wonderful (especially the circle pool), room comfortable

as we were exhausted from our already long trip and with small kids and an elderly, this was really what bothered us the most

very convenient location, comfortable beds, nice breakfast and beautiful garden

the pool area was well kept and very spacious with lots of sitting and lounging spots

cleanliness and sanitizing are excellent. we enjoyed the bar also.

also booking kids does not work properly on the booking

breakfast offered so many choices and everything we tried was excellent!

nice large pool facility with two large hot tubs and towels provided

pool area, comfortable beds, breakfast buffet and free shuttle to and from airport

gym was decent to work off the let lag

snack bar serving drinks, salads and sandwiches

nice for couples and for family with kids

were great ,many excellent choices either buffet or specialty restaurants or room service: room was very comfortable,

was clean, staff was friendly, rooms were large, shows were great, kids club options were wonderful, great food

resort, love the food especially in the main buffet, the taco stand by the pool and the habachi restaurant, it was delicious

villas was supposed to be adults only and every time we sat at that area there were families with kids in there

the food available in between breakfast lunch and dinner (and for 24-hour room service) was good, but basically for snacking on

;) the beach was a little rocky, but the view was amazing, and the service at the beach bar was great

and concierge people to, israel the bellboy amazing love him , alfredo from the buffet and all bar servers amazing and very fast the pool servers also very nice i don't have any complain my 9

the mini bar was filled for us including soft drinks, beer and local spirits

the spa was outstanding

staff is extremely courteous and responsive! spa was wonderful. grounds are gorgeous.

was some work being done so that kind of ruined the videos i wanted to take of the pool area

the all-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that you can visit and dwell on the million

plenty of options include great room service

spa was wonderful one of the best i've ever been to i loved it

hotel was fantastic, it was big and spacious, easy to get around via the golf buggies and there was so much to do including a bowling alley, a spa, swimming pool, water

lots of golf carts to transport family between resorts

hotel and pool are beautiful

it was a great experience for us.my kids didn t want to leave at all

our kids enjoyed every moment of our stay

pool area and kids activities also worked well

the golf carts to travel around the resort came very often and we didn't have to wait for long

nizuc pool with slide was a big hit with our kids

iven by the staff) are available to transport you between the properties

the open baf and amenities for kids

table tennis, pool bar and couch to watch tv, they have a secured garage for parking your car, breakfast and coffee avail

breakfast was also good

the venue was surprisingly nice. the pool, bar and food were all good.

good breakfast even early on the morning

the pool and grounds were beautiful

they did have some shows but most of them seemed geared towards kids

wifi was nonexistent.

would suggest a to go bar for breakfast early morning as you head out for activities as the buffets were not open before 7 am or

the pool, the food, the service

all the chairs in the shade are taken by towels before breakfast