beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

mini bar fridge wasn’t very cold in our room :(

there is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner

the asian restaurant was our favorite; the hospitality staff were amazing, the resort activities, spa and entertainment were all fun/relaxing and made it worthwhile

room service breakfast is the way to go

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all extremely friendly and

swim up room is above the bar that plays music till 1am

room service was also enjoyable

sos bar never had food

private pool often had bugs floating

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up room so that was definitely worth it

just a pool property not really for someone that likes to stay on beach and enjoy ocean

plenty of pool space and an ok gym

the rooms were large and very comfortable, spa jacuzzi was great fun for our family

not much to do on resort for kids

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

dinner at the italian restaurant was delicious, but lunch and breakfast was jus okay

my favs were country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

hanging beds and hammocks, swim up rooms and a swim up pool bar, and cute miniature lounge chairs for little ones

selection of food for room service at night

the waiters and bar staff ensured you had a drink in hand at all

they actually had vegan labeled items on most menus. bar area is nice.

the spa was excellent

is a beautiful property with 7 nice pools including an infinity pool

a la carte restaurants), great staff, nice night shows, good cocktails, nice n clean rooms with spa bath, spa of the

pool was too cold, the kids pool was mostly empty because of that

i also felt discriminated when it came to my beach wear attire one morning for breakfast because i seen two other women from other ethnicities wearing something similar in the

the swimming pools are well designed and the one for kids is awesome

the bars, the restaurants, the snack bar, the kids club, this amazing gourmet restaurant, the cleaning of the whole property, the cleaning of the

- beach/pool towels provided - playing area for kids close to the reception - small movie theatre with at least 3 shows a day (16:00,18:00 and

we went to the spa pool and someone basically chased us down to see what we wanted

breakfast was a calamity

pool and beach service was incredible

facilities are great, breakfast quite good

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

service, friendliness, and just being pleasurable to be around: sergio at the daisy beach bar always remembered our preferences and even taught us a few new words in spanish and mayan

special kudos to angeles for her service on beach and around pool (she was everywhere)

they heavily promoted this with the added incentive of a free spa massage

aldo the breakfast waiter heated the milk for my tea

often cold coffee at breakfast and not enough waiting staff in the buffett causing long waits for drinks cutlery etc

spa prices were quite expensive if you are interested in a treatment during your stay that might be

very nice lobby bar, spa and pool area

my mom was elderly and needed ride in rain and they said golf carts can’t be driven in rain

the adults only pool was fantastic and i can't wait to go back to the spa again

breakfast was amazing with smoked salmon lunch and dinner has stone crab claws

blets didnt work)

didn t like that the buffet was the only breakfast option

breakfast was good but you can include pound cake as an option for non breakfast person

no food options between our 7am breakfast and 12:30pm lunch options opening

whether it was at one of the restaurants or room service

the spa is a must on the do-to list

the food and pool areas

gym was adequate to burn off the extra calories

the view is of post pandemic construction so make sure to ask for poolside views

way that kids are at the swim up bar and hanging around the bar

’ additionally, for a family-oriented resort, the food options for kids were limited

that you would normally have, because the speciality restaurants for this level are not open, the spa is not open, the waterpark is not open etc

a lot of restaurants, pools and the water park

location was amazing, carlos in the bar was awesome. our room and butler were amazing as well.

the sports bar is the only thing that stays open but there is no dj or entertainment for fun after 10pm, on

the pools and beach area were lovely and the food was very good at the romarley beach bar (we didn’t try the other places)

beware of booking, the king suit does not have a separate kitchen

road which makes for a quiet stay food was great, drinks were quality adults only rooftop pool

the massage at the spa was good but very expensive

the staff was always helpful, even while overwhelmed on christmas day breakfast with a packed restaurants on rooftop and downstairs they all were professional, polite,

the waiters at the dorado

didn’t like that the resort does say adult only but you walk a couple steps and there is kids on the other side there is no barrier the adult side is really small and the room smelled like

i didn’t know kids were going to be there i thought the entire resort was no kids not just one side of it

once it s redeemed, you only get 10 percent off wine and you can t use it for all spa services

ults only) and that pool was really nice/fun

spa service was superior

lots to keeps kids entertained hector at the guest concierge was a stand out staff member for us, we traveled

except room service food

the food for room service was not good at all.

the menu for room service at diamond club was very nice and usually delivered pretty fast

breakfast was mediocre

great option for low-budget stay for a few nights (if you get a room without a kitchen, etc)

com didn't even include my breakfast

staff welcoming ti ensure all question were answered. breakfast fresh tasty next ti beach 159 m:

location, breakfast, beds

they had to be called in everyday to replenish the basic needs like soap, towels, mini bar snacks

there is no breakfast restaurant

great restaurants specifically the taco stations for the breakfast maxam

location, kids corner, poll area and room size and style

amazing food. amazing room service. top shelf beverages and great customer service everywhere.

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

breakfast was good in both selection and taste.

the hydrotherapy spa is a must

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

another reason we chose this resort was because of their affiliation with a local golf course so our green fees were covered

the gym was also amazing

the exclusive use of tahini's restaurant for breakfast and vista's restaurant for lunch was great, amazing a la carte food throughout

breakfast buffet as well as room service breakfast, location of the resort was very private which

and spacious rooms, wonderful views of the ocean

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people working there

with kids you could only reserve for dinner before 7 pm

most staff were helpful! bar staff and waiter staff were the best! the rooms were big

the spa was outstanding - hydro therapy and a couples massage were well worth it

the fresh juices at breakfast restaurants and great selection of ceviches at the mercado de dolores

loved the lounge area that has a good atmosphere and good wifi

food, room, spa and staff were excellent

i liked the very diverse food in all the restaurants, the sport programmes for the adults and the kids

and miguel at mercure, elpidio at capers, santos at castaways, lourdes, edgar and lizbeth at breakfast, veronica who cleaned our room, and leonardo the zumba instructor

really enjoyed food from the kids menu as well

the resort i didn't like i had to call to get my room tidy up

my 6 y/o got very sick - likely from ingesting some pool water -- obviously be careful with your young ones who may have a tendency to open their mouth

the area of the site can be comfortably moved by golf cart transportation

the breakfast was elaborate. lots of choices. dinner options were also very good.

the water park was ok, but a lot of slides was broken and clos

so nice for kids but wonderful for adults as well

good bathroom (with spa bath (+) the bed was very comfortable and there was sufficient space for storage along with a safe, nespresso machine and daily water provided

breakfast is great

amazing staff, incredibly well maintained, lovely grounds, pool and beach are wonderful, food is exceptional

hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market

no bar by the pool , so no place to buy refreshments or

noise protection, i hear some kids was crying all night

pool and breakfast were great

pool and pool bar (which is kinda not right at the pool lol) closes at 10pm, well i guess this is to preserve

nice room, a pool area, and included breakfast, as well as the shuttle to the airport which is a big plus

was a great location close to the airport, it had secure underground parking for our rental car

lovely room , good quality room service food

room service was quick and the food was delicious

the ceiling in the parking garage could have been higher

room without having dinner - during check in we were told shuttle is at 1 and they will give us a late check out for 1 pm

kids also got the band

we really enjoyed the 24/7 room service

we enjoyed the food and drinks at palapa delfines by the pool

missing some outdoor playground area for kids - the indoor playroom is too noisy, but very well equipped

however, the golf cart drivers were always friendly too

nizuc and sunrise have shared facilities but best kids pool and playroom etc is

a decent cup of coffee, you have to walk all the way to the main lobby or hitch a ride with the golf cart

the fact that you can order room service and it is all included is great

pool area and kids activities also worked well

i liked that there were golf carts around to take you to your destination

specially restaurants impossible to book

the room service food was delicious

enough activities for kids and teenagers

food often served cold at buffets and pool areas service inconsistencies

enough activities for kids and teenagers

we requested different room service items and did not receive them

the food was great. breakfast, lunch and dinner was good.

the 24 hour room service was handy and we used it almost daily for breakfast

job of clearing seaweed from the beach - rooms very nice- outdoor shower, indoor jacuzzi, outdoor pool - food better than most all inclusive, but not gourmet - food and service at generations

no food service around the pool. need bathroom closer.

pool for swimming, and the rooms with pools

noisy rooms, not very comfortable, cold swimming pools not suitable for little kids

basically want you to use the other property’s restaurants and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

only downer was that the water of the pool just in front of our balcony was a bit too cold

food pool and staff.

want room service

breakfast was a really good spread and open till 12pm and the ocean views fabulous

entertainment is great at night, there is a bar that is open till late with nice music

services, food, spa, pools, and staff were great

the night shows ewere amazing and the sports activities and gym very good

friendly, helpful reception staff and shuttle bus driver very quick to check in and out good wifi

atmosphere in general spacious reception with super high ceilings, nice rooftop pool area, gym, comfy rooms etc

i didnt like the pool not good for kids

pleasant, clean room, comfortable bed, refrigerator, coffee-tea maker, free wifi

harassed by taxis at the airport while waiting for shuttle which never came specially with young kids

great breakfast

breakfast was very good

the breakfast was nothing to talk about the breakfast was nothing to talk about

location and free breakfast

it's fine that breakfast is at whatever time but early coffee would be nice

we love the pools and the gym

no shuttle service to/from airport

lovely staff, clean and comfortable. free breakfast.

beds and pillows, well equipped kitchen, good breakfast, friendly staff, room space, clean facilities, and excelente price

the rooftop pool area!

all transportation is done by chauffeured golf carts and at times there is not enough space for walkers and 2 passing golf carts

night, i was sitting at an outside table of the bar in the lobby and felt cold

we ended up having room service, which was good, but not what we had planned

spa gym rooms luxury stay

family of four with two kids, we enjoyed every moment and place on our stay

i really enjoyed the pool, too

ception, reservations

i didn't expect free wifi, a gym, a pool

i didn't expect free wifi, a gym, a pool (i didn't see it but i saw signs pointing in the direction) or breakfast the next day (+)expect a nice pool, gym and shuttle service to the airport (+)good gym and pool, includes free airport shuttle service that was punctual. (+)breakfast was delicious, free pick up was quick, gym was useful. (+) made use of the gym (-)could have been better gym was not teally taken care of, there were no towels etc (+) pool and small gym almost for ourself (-)& my sister have our own key card for the room and gym, but for some reason it all of a sudden doesn't want to give us access anymore to our room and (+)location, friendly staff. good shuttle service. gym was good for working out. (+) they have a gym and pool, but we didn't use them

room service was quick but the food wasn t very nice

nice clean little gym

hotel with pool, jacuzzi, gym and garden

they told us to contact after we have the bags, we did and waited with the kids for 45 minutes

i likes the pool and gym, though the access to both is pretty weird, through the lobby (and restaurant)

bar and restaurant downstairs

highly recommended. shuttler to the aiport every 30 minutes, breakfast and restaurant excellent.

very kind staff, gym, big pool and affordable restaurant with international and local dishes

with 2 kids and only stay for a night, we are not bother to return back to reception to change room and

breakfast offered so many choices and everything we tried was excellent!

there are kids playing barefoot, it might be dangerous, and just not a good look for a hotel overall

happy hour prices at the bar were good

swimming pools seemed a bit dirty, there were kids left unsupervised who were throwing stuff in the water

service, clean environment and beautiful beach and pools

d excellent pina coladas and margarita's plus food), and especially the evening sun and sand

and wifi is not working properly

include the spa/massage overall the food/drink was bad

the room service staff were fantastic

actually quite useful for knowing what is going on when and for making requests like maintenance, room service, or dinner reservations

even room service was delicious

a bath, deluxe shower, comfortable king bed, balcony) the views were great the service was

the last night they didn't leave us water in our room to drink but it was easily available at the bar by the beach so we just took an evening stroll to grab some

cept room service)

up room a must with own sunbeds and bar service by the wonderful maria

main complaint was the pool closes too early at 7/8pm as if adults have a curfew your forced to go to the main hall if you want to continue enjoy the evening

not many activities geared toward younger aged adults.

there is an entrance directly to water park from this hotel but it s closed

t just the activities at the pool area) and proper performance night shows

club cabana for us, transport us around the village and arrange our daily tickets to the juagala water park which was just a mind blowing experience for our kids

t just the activities at the pool area) and proper performance night shows

our daily tickets to the juagala water park which was just a mind blowing experience for our kids

i loved how we could use amenities next door we went to the restaurants, kids water park and also the theater for a disney theme musical

loud music at the swimming pool, the spa you can use only, if you take a massage which is in other hotel the spa is separate from the

the breakfast varied and very rich

that there are not a lot of kids vibe is great

pizza station was hit with the kids

the food, the music evening events, the pool and the beach, we enjoyed the location in the hotel zone and we had an amazing day trip to

kids' activities and daily shows were amazing

us for 1 day on 1 device is a bit steep) but there are computers available with 15minute

my kids had a lot of activities at hotel during the day and night

of the pool side bar personnel was rude, multiple times even though i tipped him for every drink i went to the bar

was only so-so although breakfast at the carnival restaurant was very good and tamarindo was very good

kids are allowed at the swim up bar, unacceptable

rooms, employees, pool, beach, entertainment . the spa was phenomenal

staff, wifi, no enough chairs at the pool, poor food, etc

everything, room service

the views the pools, the spa was everything, best massage i have ever had.

kids club, entertainment, food and drinks

the pizza bar was great

foods drinks spa pool front desk room service servers bartenders drivers concierge grooms all

but, i definitely, recommend royal solaris, has more kids activities, food is much better, more private and the hot pool was great

the spa experience was extremely pleasant and very affordable

hotel provides laundry service for additional payment

a large number of restaurants are advertised, but the reality is you get a snack bar or the buffet and scramble for a reservation at 8am sharp and before

for example, i had to call room service to inquire about the availability of water bottles in the room, rather than receiving

the kids loved the water park and the slides

they arranged a basic breakfast for me out of hours due to an early departure

good breakfast even early on the morning

nearby bar on beach played music too loud during day,so siestas not possible,but none at night thankfully

nice staff beautiful balcony with pool view good location excellent breakfast

it’s a beautiful place with an amazing pool and big comfortable beds

kids club is the best!!!! thank you!!!!

the beach, the pools and the golf cart transportation

pool, beach, gym and food were wonderful

the golf carts are not always available

water was just the right temp; waves were perfect for floating with an occasional jump - kids and adults alike

there’s a nice shopping court / town centre which together with facilities like the gym and ample streets give you the feeling you are not trapped in a hotel but in a small seaside

cold pool water

very kids friendly, so if you're looking for camp from 9am to 9pm, or special places for the kids this

the pool was very clean

experience was incredible; the hotel is really big and has many fun activities for adults and kids to enjoy

the staff were extremly friendly! breakfast was really good!

i feel they should get hookah around the pool and play more diverse music

otherwise, the only alternatives are eating a sandwich at the bat or ordering room service

right from check-in to housekeeping, room service, the restaurants, the bars, and the rooftop pool

staying on the golf course side is much better due to the loud music playing on the pool side

of activities for kids - zip line, mini golf, organized soccer and water games at the water park

spa looks great but steam room not working and dry sauna needs to be hotter

the room service food menu needs to be expanded

the wait line in the morning for the breakfast buffet

those needing a break from their toddlers, the hotel has a baby club accepting kids as young as 18 months

go for it if you have kids and teens

the power of wifi. sometimes i lost the signal.

top place for families with kids

usd per session)

charged for gym access, closed beach early, no music at pool, and pool bar closed very early as well

the gym equipment was bit outdated.

the night it is not the best place, but i think it is a general status about cancun zona hotelera gym was

there is a little area for kids, but found there were few children at this resort

my kids loved giovani and the other poolside entertainment crew

wifi in our room was terrible

the pool area was a true highlight it was pristine, well-maintained, and perfect for relaxing

was clean, and room service is good

ssage, facial, body scrub)

the buffet for breakfast and dinner are super good

although it was stated in previous comments, wifi was good enough