the preferred area was the best with the separate pool, lounge area and daily food in the relaxation area along with the butler service

one of the highlights of our trip was our visit to the spa for a couples massage and hydrotherapy experience

more options for lunch and breakfast

best buffet breakfast

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

beautiful rooms, lovely golf cart and boat drivers, great pools and pristine beach

« black and white » section for kids/teens was useless as most machines/games were non functional

the pool in the family selection area is super small full of little kids and the main pool is too far

was clean, had a great gym ud83cudfcb facility, no complaints on the food from anyone in the family

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

carts one of the best experiences never had to walk a minute he would be ready outside with the golf cart to take you anywhere in the resort

all facilities are very clean and the pool is lovely with great entertainment

we took advantage of the spa which i hope everyone can do

excellent gym and spa, large rooms, very comfortable

sports bar that’s open 24 hrs doesn’t serve food 24 hrs

rooms are big enough, excellent breakfast

definitely spend a day at the spa

waiting time for a golf cart was too long

i liked the golf carts to get around and the boats

because breakfast options for those who don’t eat pork

then at bar it swingers we re talking about sex orgy

excellent food, service and staff. the spa is a must

the staff was very friendly and nice beach area. pool side waitresses frankcella was amazing!!

with nice tub, balcony had nice view over the pools to the ocean, many bars and places to eat, room service was great and i loved having the table to place orders, such an

swim out room, amazing facilities, overall good food,comfy bed, love the room service

this caused problems for us with hungry kids

the breakfast was good. i was glad to see that there was a variety of different foods offered.

are: - rethink obligation of dress code all over the restaurant, but specially ate the poolside bar (does it really make sense (-)poolside bar food isn't that great but it's just a quick/casual place to grab a bite to eat after being at (-)resort but often children monopolized many of the large pool areas to include the swim up bars (+)at the beach bar was the best (-) some of the bar tenders at the swim up bars were not friendly

the main pool - the quality of the djs at both the pool and club - the buffet was underwhelming - room service limited

the best food is the room service

we loved the gym, smoothie bar and pool the most

the mini bar and the snacks inside the room

there s a coffee shop with excellent coffee and a health cafe next to the gym with healthy breakfast and lunch options

that made our stay so great, kevin and hervey on the entertainment side and tomas at the pool bar and christian at maria dolores particularly

the room was extremely well-appointed and i loved ordering room service for morning coffee and fruit first thing in the morning

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

my only major complaint is that for breakfast at the marketplace kitchen, men need to wear a shirt with sleeves

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

the beach was perfect with enough lounge chairs and the pools were fun as well

multiple options of food for breakfast, snacks, lunch and dinner

the family area, for families there are multiple options throughout the day to have fun with the kids

the spa it is was amazing, the food was excellent.

completely ignored my husband and i for over 5 minutes in the bar while they were serving little kids sitting up at the bar , it should be adults only

breakfast was excellent

i have 3 kids under 6 years and always have trouble makeung them go to sleep when traveling but they went

and that welcome breakfast wasn t something that we expected, showing around the property and getting values and

i wish someone would ve just told me to call room service

definitely consider this property again and bring the kids

is beautiful, the location is fantastic and we really loved the kayaks, beach, pools, hot tubs, kids club, rooms, balcony with hammock, restaurants and the great services of the waiters, cleaners

pool area, fabulous location, lovely large & clean room, friendly and professional staff & good

staff at the oceanus beach club were not engaged, slow and felt rather disconnected at breakfast time

the pool was small but it didn t bother much because we were at the beach.

breakfast was included by going next door to the spa but it was not clear what was actually included - we had to pay for some things

with your room comes access to an exclusive pool at oceanvs club steps away from your room only for guests of this hotel and it is great

great pool with lots of sun loungers

can’t wait for the pool and hot tub

loved the beautiful garden with the pool and the cleanliness of the property

the pool, beach and ocean view were great.

location, friends staff, clean room, water available for guests, fridge in room, great pool

outsiders welcome on beach and kids a little loud at times

staff knowledgeable and helpful, kids enjoyed the ocean and the pool!

the evening, but on friday and saturday nights, the noise and music from whether the guru beach bar (which has a dj), the mia reef resort or from the centre is very loud and continues until about

waiters in the beach bar are very slow but it's not a hotels fault

restaurant and bar close quite early but that might just have been because it wasn't high

there was only a buffet available for breakfast and lunch

buffet, (breakfast, lunch and dinner) was good

is amazing, the hotel is the best on the island as far as location, as well as the famous king pool that is located on their property

range short distances natural pool in front good size over all not too big nice and good quality spa great

the private beach access, especially with kids

we used the spa and the gym

great restaurants, great pool area, wonderful beach area, great room service

room was next to a school and the kids were loud in the mornings

our kids 22 & 23 we all had a wonderful holiday

loved our stay, particularly the balcony with a hot tub and the beach area, but the spa and pool were also excellent

pavers between the rooms & the pool were hard to walk on with or without shoes

i was impressed by the location and i travel with my family (2 kids) (-)they allow kids now (+) location is awesome for our kids and adults (-)did not know kids were aloud (-) also wish that the breakfast offered in am would have a few more options for the kids such as eggs, waffles or pancakes (+) the beach in front of the hotel is too strong and rocky to swim in, but my kids still really enjoyed playing at the edge of the water and in the amazing sand (-)is only serviced every other day, screaming kids in the room next door with very thin walls, room felt a bit (-)does not have a restaurant) rooms are a bit dated pool wasn t really clean no activities for kids, it s rather an adults only (-) owners 4 kids dominated the pool our last two days

owners 4 kids dominated the pool our last two days

bar open longer, and ability to charge to room

location is awesome for our kids and adults

gym didn't provide spray bottles & paper towels to wipe off gym equipment

loads of amenitites like a pool and a well equipped gym

very comfortable and clean. big bed. very well located. it has a rooftop, a gym and a pool.

the pool closes at 6pm, that’s a bit early for an adults only hotel.

outside pool was small but lovely, and nicely cool

we asked the staff in advance to let us either have a late check out or the opportunity to take a shower and were refused

they don't offer breakfast nor have any restaurant or bar in the building to have one.

no toilet around the pool area

wish the pool was a little larger

that it is adults only.

nice room and great healthy breakfast delivered to you r room each morning

rooftop has beautiful views, breakfast every morning was delicious and fresh

the morning activities at the pool are fun for adults and kids and very creative

the staff was very friendly and helpful, the pools were always refreshing and the grounds were always clean

the bar attendantls were very nice, also sergio mathias and 2 others whose names i can't remember

3 kids (5, 7 and 10) were entertained the entire time

the pool, the staff

wifi worked sometimes

wifi was down for a while and the tap did not work so had to use the shower!

safe parking onsite

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

standard rooms are like being in prison. wifi awful in standard rooms.

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

staff, nice rooms and pool area was very well laid out food was excellent and service was as

the hotel is quite with a beautiful private beach and amazing pool

it would have been nice to have more activities to join and maybe a little livelier around pool.

we also really enjoyed the breakfast

gym was nice but not extensive

the breakfast had a variety of delicious options

it resulted in i can not use the washer and dryer and i have to go outside to find a laundry mart

only downside, which isn't necessarily bad but worth noting, is that there is no room service available

i liked everything, the pool was under cleaning but that was mentioned before checking in.

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

wifi seemed to work only in the main areas, not at the pool or rooms

it s was good .. but just one breakfast spot gets kinda boring, we understand thou ...

a couple of pounds from eating the food as i wanted to try everything, but i guess there is a gym :)

staff is amazing and very helpful, lovely breakfast and buffet - very homely feeling throughout our stay

golf at puerta cancun

surfing pool for the kids should have more time

the shower i had to wait few minutes to get warm water, the breakfast had not such quality, the location was not good and very scary at night

at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces

pool, restaurant, about a 20 minute walk to downtown, other shops and restaurants 5 minutes away

location,away from main road so nice and quiet at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed

breakfast wasn't included so we had to pay extra

bars: unik - rooftop cocktail and party bar with dj isola - lobby bar with a wide selection of

the pool area was my 1-year-old's favorite part--very clean and full of families and kids

the breakfast was amazing - our kids wanted to stay longer

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

kids loved the breakfast buffet

i reallly liked useing the clean pool and exercise gym

no room service for breakfast

are able to have a late check out and extend the check out time

room very clean rooftop restaurant with pool and gym big bathroom big beds big underground parking

breakfast starts at 7am, but at 7 nothing was ready

rooftop pool and bar is lovely,great value drinks

the breakfast was really poor. we couldnt eat that morning.

there was also a small pool inside the building, and mini recreation room with pocket ball

clean, the staff was helpful and friendly. decent breakfast

good breakfast. very helpful staff. easy location. new and clean rooms.

the breakfast included was as simple as can be, and quite depleted even a full hour before closing

grounds nice with lots of plants, pool area and fun-looking kids play fountain

the wifi worked well

they did not even have a bar of soap inthe room and their towels were stained

grounds nice with lots of plants, pool area and fun-looking kids play fountain

there was a very nice and helpful gentleman that helped with luggage and parking.