good atmosphere, good food plenty of parking, location was good, plenty of shops and cafes

i had to take our wet towels to the laundry room myself

were thick and plentiful

s we were told we could help ourselves to extra towels from the laundry room)

had to take own towels to laundry and get fresh ones,to say least dodgy activity out back of guest house and inside on final

welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

bar excellent staff

central location, nice and quiet. lots to do for kids

the room was clean, spacious, and comfortable. there was a lovely bar and restaurant downstairs

food at the bar was delicious

in didn't get told wifi, breakfast etc just got handed the key's

extra paid for early check in

the machines in the gym were not well-maintained and therefore not usable

nice bar for an evening drink

the room was beautiful and the breakfast was amazing ! plenty for two people.

the gym is very nice with a swimming pool

about the hotel from the room itself, friendly professional staff to the gym and wellness facilities

people hovering over us at breakfast & man manager wearing mask below nose

i loved the pool. the breakfast was very good and the staff were very friendly and helpful.

restaurant staff and bar staff were very helpful - despite being a bit stretched

just the fact it took awhile to get room service

the wifi wasn't great for my son using it on his switch

stayed in a suite, excellent value for money, late check out with option to extend made for a relaxed final day

kids running riot shouting screaming banging and staff just allowing them to do it

we requested a late check out and this wasn't an issue at all

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

fantastic breakfast, a wonderful friendly staff!

just a small thing the lighting in the bar in the evening, it was very bright.

i would have liked a more private lounge bar area

early check in luggage room location to town

the room service was poor.

i liked more was how easy was to get a late check out until 6pm without any charge and actually promote it on their customer website

early check in didn t happen

room service was quicky and convenient and food was delicious

food in the bar let the hotel down

there was no room service menu

only being able to stop at floor for room caused issues when our kids were on another floor

all food was available within the price as a room service option too

which is increasingly uncommon (i left around 10 am hoping someone else could benefit from the early check in) (+)early check in (+) early check in was (*) however, i emailed in advance to say we would appreciate any sort of early check in as we would be arriving around 10-11, and we had to go up to reception every 30 mins (-)don t like hotels trying to charge for early check in when the room is ready

stayed in the townhouse room and it s ideal for a family with kids

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

late check out and room ready on arrival as requested early check in if possible

early check in available when asked

from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

the room was great and the quality of food for room service was of a really high standard and felt the sane as i'd have got in the restaurant

not enough staff working on the bar after the concert finished.

good location and early check in

with lots of ev chargers

the hotel did have a gym, but we couldn't get access to it

room

small matter was that room service came in our room without knocking and while we were still in bed

rooms are huge, gym is excellent and has high quality equipment

breakfast

great amenities, gym, spa etc it’s a shame i couldn’t utilise the spa as i didn’t book in time and slots were

gym a bonus and maya blue spa sensational

was lovely, menu in the bar was very little to choose from, a wider choice of menu would of been nice

we added breakfast on at check in for the next morning and got given the option of free room service which was a lovely touch

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

the room had it's own wifi so you never once felt like it was struggling, the staff especially rachel was really lovely

room service

breakfast was available for room service, basic but nice

we were an hour early for check in but as the room was ready we could check in but had to pay £10 for early check

cash only bar and bistro

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

cost for everything from the bed the bathroom the space an the breakfast and the staff was just

the room service took some time but this had no negative impact on our stay

gym could be cleaner

to everything , decorated lovely for christmas both inside and out , helpful staff and great breakfast

staff excellent, excellent breakfast great choice, room

room is a lot bigger than expecting, wifi worked well and there is a desk in the room that i was grateful for as working

there was no option to order room service breakfast

the location, room service, free pool, comfy bed and bar facilities down in the foyer.

location of hotel. late check out. reduced parking price. size of bed.

no wifi information and no breakfast details in the rooms.

were made with room service such as wrong juice, and on one occasion tray was brought an hour early

the wifi was ridiculously slow

lovely atmosphere and live music in the cocktail bar with special offer cocktails

break friendly helpful staff good location for us great live music in the bar enjoyable

to get changed in toilet as no rooms ready for an early check in even though big horse racing weekend in the city

wifi worked and breakfast was good

poor selection of food available for dinner, especially for kids

loved the breakfast. the waffle maker was a real treat for the kids, and delicious!

as the hotel doesn't have a proper restaurant or room service, evening meals are just simple bar food that the guest had to collect and then carry

breakfast was great - plenty of choice on offer

lack of room service during daytime hours, and not always completed by our early evening return

picked the hotel so we could go to the gym

clean facilities and room service was great, they do amazing pizza

the gym was small

close proximity to the echo arena for the gymnastics. friendly staff and lovely room

most disappointing thing however was the wifi

room service was only a phone call away

room service food excellent wedding buffet excellent

the price of water on room service.

front of house staff were great and we ordered room service late at night and it was

location and the spa bath

perfect location. big room. spa bath was great.

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

was fantastic, lovely big bed, excellent cocktails in bar and very friendly staff excellent value for

hotel is really lovely, staff are pleasant,bar was lovely, liked the fact if you stay here you could still

good wifi

refused to attempt to accommodate an early check in

a few years and it s got better and better still doing some alterations but never bothered us breakfast back to its best lovely sausages double everything on the plate cooked to

excellent room service, great bar and restaurant

room service much appreciated

only down side was the pool area was an extra fee, i hadn't come across a hotel that charged residents to use the pool

beautiful hotel with lovely pool. great team and fab breakfast.

beautiful building, great location, automatically upgraded our room. spa was fabulous.

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

vegan main for room service which was a shame

location is perfect. gym. friendly staff,

room with a nice big tv wifi free and works very well throughout the hotel gym is small but very well equipped, the sauna

location was amazing and hotel bar was lovely to relax in

pool was great

the outdoor hydrotherapy pool was amazing

brilliant gym too

didn t get to use the gym but it also looked very good

slight hiccup if being picky was ordered fries on room service however when they arrived they were parmesan and truffle fries which wasn t stated

great location, good bar & hotel

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

such warm welcoming staff, lovely bar and restaurant

room, good public bar and friendly staff

of room, good access to the bar with a great selection of food and drinks

was beautiful aswel as the bathroom my daughter and i loved our stay, we had a cocktail in the bar before our meal the barman was lovely and friendly drinks were a great price, breakfast the

smoke alarm at 7:30 am, no room service or telephones in rooms - overall somewhat run down

wifi signal is not so good although the staff tried to move a router closer to my room and the

of the city, everything is in walking distance, shopping in liverpool1, museums/ albert dock / bar restaurants

too warm in reception and bar area it is cosy but just a little too warm

travelled with two young kids and they absolutely loved it

no late bar and drinks via room service were cans,

early check in as was going to a show at 7pm and had a meeting at 12in liverpool check in is 3pm

shame we asked for early check in, still waiting around after 3

while waiting for our room we asked could we sit in the bar with a cold drink as it was very warm outside

my son used the gym and he loved it

the gym was well equipped

no saucers with breakfast

room with nice breakfast, a well equipped gym, friendly and helpful staff and perfect location for us

staff were great very friendly had room service for 2 am snack and breakfast in bed which were both excellent and staff went above and

from the moment we arrived the staff were wonderful, the room was amazing and a 2pm late check out just topped it off

and my girlfriend arrived on the 5th of october early in the morning to check in

there was a very nice atmosphere all around the hotel, in the reception, bar and breakfast/restaurant area

early check in. staff were so professional and accommodating.

room is lovely and the breakfast is very good value

location and facilities. gym and laundry were a bonus!

had breakfast elsewhere .

location and facilities. gym and laundry were a bonus!

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service have

location excellent, spacious apartment, lovely staff on check in, breakfast was fine

at reception, bar and restaurant were without exception friendly and helpful which made it a very pleasant stay

the staff was very helpful, gave us early check in

rowdy kids , screaming and going rampant in the next room to me.

for that price and i wouldn t have had to give them a 50 deposit to order a salad from room

breakfast and bar was perfect food was excellent

lovely relaxed night... great late check out too..

only thing i found was in the gym was you need a spray and wipe for the eqpt to clean it after use for next person to be more

and pubs close to the hotel, great staff and amenities, we arrived at 11am and they let us do early check in without pay more,

food. gym. bed and room very good.

laundry left outside our room for the whole stay

just the casual channels where there no kids channels or entertainment

50 per person) that covered wifi, 1 drink at the bar and

it's value for money and the kids loved the pool

it wasn't a huge problem as we got an early check in but it also wasn't rectified for our stay

staff were lovely, the rooms were nice and clean, the bar in the hotel american bar them cocktails were amazing and not far from train

absolutely spotless. lovely, helpful, friendly staff, great room service and free parking.

spotlessly clean helpful staff castaway bar

i wonder if this is a coincidence, or the staff at the canteen informed room service the guest as away and they come

i ordered a room service steak and unfortunately, it was as tough as a boot

wifi not allowed to store carton of milk for tea in fridge

nice venue with amazing staff, onsite starbucks and bar/restaurant, gym and pool, couldn t have asked for more

bed was extremely comfy, shower very good, food fabulous and gym and swimming pool brilliant.

good wifi and a big tv few wear and tear signs

gym mall and pool really good and there a nice pub and starbucks on site

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

kitchen had enough stuff for two

esumably because it was in the basement)

everything about the apartment, really clean, comfy beds, stylish kitchen and living room, everything you need and want for a self catering apartment, iron,

signal and couldn't get the wifi to work, probs are own fault tho cos we didnt even ask how to use it and were both thick

wifi kept disconnecting

beautiful room and spa facilities. accommodating friendly staff. a special experience

we didn t go down to the restaurant but the room service food was excellent

also the 24 hour room service we went out

location amazing furniture was uncomplicated and stylish . restaurant and bar gorgeous

great bar and would absolutely stay again

staff were friendly, the bar and restaurant area was spotless

very close playground for kids, our daughter loved it

great for visiting family in the area, play park for kids and free car parking

kids loved it

location . very early check in - thanks natalie

staff were lovely. hotel and room clean. had lunch and breakfast and both were lovely.

t was quicker for me to text canada than email

t was

loved the bar and location too

the hotel is clean, rooms comfortable and breakfast is plentiful and delicious

us that there is a large group booking taking over entire restaurant, i was only allowed room service meal which i had to collect from restaurant

id at hotel) with comfortable buffet restaurant and beautifully decorated bar and lounge area

flexible staff - allowed me to early check in very early and late check out

in restaurants and bar were all really helpful and went out of their way to organise food and drinks for us following

stunning hotel and slept great. think the early check in charge was a little steep.