breakfast was better than other quality inns we've stayed at and we liked the old charm of the

the kids left, i went back to sleep, all good

there was kids running everywhere, throwing balls

there was a huge group outside and in the lobby with kids throwing food all over, in the elevator and on the second floor

that and no actual breakfast just 2 bags with a couple items and there was myself and my 3 kids

breakfast had good selection and was hot and tasty

breakfast looked amazing but we grabbed blueberry muffins for the car ride out

cozy feeling, serving breakfast and pool open!

front desk was awesome and the one time i came down for breakfast the lady was also wonderful

loved the atmosphere. we loved that the pool was heated!

pool was closed and obviously had been closed for a long time

a busy holiday weekend 4th of july, the property decided to chemically treat the pool during the open pool hours instead of conducting the cleaning during the night when the pool

bathroom outdated bar staff was rude

chose this hotel because of the bistro/bar and outdoor pool

excellent staff, lovely rooms, super breakfast. good gym.

location for me, lovely helpful and cheerful staff, lovely room, good breakfast

bed and pillows, breakfast options out of this world, lots of hot and cold options, attentive staff, no complaints,

location very close to my family members wedding venue staff was very nice breakfast was great lots of

need more breakfast items

bring back breakfast!

it’s been this way a while & it doesnt appear that’s changing anytime soon laundry is limited & expensive for old

glass bowls break easy especially kids around when they grab things off the bar

bed and pillows were very comfortable. breakfast had “make your own waffles”

laundry facilities were higher than expected

are an excellent way to start or end your day and there assortment of dumbbells rivals my home gym, which was definitely adequate

grits or waffles on breakfast menu; and getting back on independence blvd - need a cut thru to sam furr rd to utilize

the indoor pool was barely occupied which made it feel like we had our own private pool

breakfast starts early which is nice when you are travelling for an event

pool small and no hot tub

laundry devices were excellent, available, when became necessary, and priced reasonable for use

the pool wasn’t working or available

the pool deck on the 4th floor was a wonderful place to relax after negotiating charlotte traffic

my kids love the rooftop pool while my husband and i enjoy the night views on the relaxing outdoor furniture

breakfast is not self serving

and ofcourse it was different as bar and restaurant open

the pool was too small and no chairs

no free breakfast.!

no free breakfast!

there was no complimentary coffee or breakfast items

ease of check in, clean, nice gym, pool area. quiet.

did not eat breakfast due to covid.

the breakfast was great, love the soft reopening! location was very convenient, as well!

the room, facility, and breakfast were all great

the pool being shut down and the price was a little steep in off season....

love the staff. love the beds. love the breakfast.

breakfast staff was excellent.

breakfast was great would have like chicken or turkey sausage too.

breakfast 10min from the beach

it was clean, breakfast good, decent for the price, near stores

the lady staffing the breakfast area was very aweet and helpful - she made sure we had everything we needed

the warm and freindly staff, the clean room, comfy bed, big towels and delicious breakfast.

to downtown venue, easy to get to and breakfast was good

were on 3rd floor, and it sounded like a bunch of kids running back and forth above us

my kids loved the indoor pool

if you don't have a 4th floor room you can hear people walking above you and kids running up and down the

inside pool

desk friendly, indoor pool, bed was comfy, room overall nice and very clean, liked the dove products in the

friendly staff, the facility was nice as a whole, the room was clean ( i did a walk through), the gym had enough equipment, the breakfast was pretty good too and the location was pretty amazing

cleanliness, friendly staff , great breakfast and close to our son’s college.

the breakfast was fantastic and the location is great

beautiful spaces, very friendly staff, fun pool, and wonderful fire pit area

breakfast was good but the location was everything.

i would of really liked to have waffles for breakfast but overall it was really good

breakfast could be longer

very clean, free morning breakfast, hotel bar until 10pm

wishing i had to time to check out the pool and do the rewards program

didn't eat breakfast because woke up too late,

pool was open

better breakfast

lady who produced breakfast every single day was such a gem

breakfast was very good

cocroach in our room, and the pool was not open

clean rooms. friendly staff. great breakfast

breakfast could have been more desirable but i was not expecting breakfast in the first place

the pool was a short walk from our room

friendly staff, spacious parking lot

the breakfast was excellent

a whole kitchen area with glasses, cups, plates, and all that it's needed for a stay over

having a mini kitchen and a living area was nice to have since we were there for a few days

didn t like the fact that the pool closed at 10pm

salt water pool, very clean, modern, everything is new.

i loved having basically a fully equipped kitchen even though i didn't get to use it much

no breakfast

kitchen , living and bedroom i absolutely love it … but the main reason is the heated pool

good size room with a kitchen

the parking lot is big enough and the swimming pool is outside

location, very quiet, very clean, friendly staff, good outdoor pool, hot breakfast, self cleaning elevator buttons, lots of parking, great shopping and restaurants around

a bit noisy. there were kids on our floor who were unruly.

i didn't like that the pool was cold

no indoor pool

and the breakfast honey great

rooms are large; location is perfect, staff were helpful and friendly, breakfast is amazing, beds, sofa were

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill, free weights, and one machine

suite is very spacious and has a great mini kitchen area

the gym was never busy and well equipped

hotel was loaded with kids, and granted my request for a quiet room on the top floor

nice pool and gym. open even during the “pandemic”

got early check in

staff was very nice and helpful. shuttle service was very nice and prompt. room was clean

i enjoyed the gym, indoor pool, and the bar and social area in the lobby

gym was extremely hot. laundry room only had 1 washer working.

kids were running up and down hall and started knocking on guests doors and running.

the bar was an added plus

enjoyed their breakfast and public spaces

was out 30 minutes before breakfast ended and they never made more

the indoor pool area! area need to be cleaned more often. used towels were all over the place!

the housekeeping staff is most excellent and bar & wait staff, valet and front staff could not be improved on

i like to sit under the cabana at the pool for an hour,,, you charge way to much for it...

we enjoyed the pool and the grounds

nice hotel with great amenities. the gym was especially top notch.

four floors, pool, laundry, vending, and gym

very clean, friendly staff and breakfast was great!

add a better assortment of breakfast items

the breakfast was delicious - best biscuits i’ve ever

swimming pool not operational

free parking and free breakfast made it very affordable

the pool was small. breakfast was meh.

our room felt like a suite and spa retreat. very nice accommodations, and the staff was so kind!

i really enjoyed the staff at breakfast as well

the whirling pool in our room was amazing

the pool and nice music

i like the balcony, the gym right by the pool, location and the noise proof walls.

the bar and no continental breakfast

free shuttle to the ballantyne where i was attending be a wedding

and it has pool inside that’s a plus

have a free laundry facility for the guests

beds were comfortable and breakfast and laundry facilities awesome

the hotel kitchen was closed

pillows, entire kitchen setup was great, provided all soaps shampoos lotion, hot tub nice, big pool, staff was nice

customer service , suite , breakfast, laundry room

room service late in the day, usually around 4 - 5 pm

i loved the views from the gym and from the restaurant on the 9th floor.

exceptional location and breakfast

o)

no proper room service

very nice bar area and the bartender was knowledgeable and friendly

rooftop bar was an awesome place to hang out and have drinks with my girlfriend.

possibly larger bar area but not a real issue.

open bar and fire place

staff at bar being inattentive

i wanted to use the gym earlier than 6:00 so i wish that there had been 24 hour access.

some people have a party very loud by the pool at midnight.

was amazing , spacious very clean rooms, lobby was beautiful, also had a bar and restaurant

nice pool area and restaurant

the gym looked nice although i didn't use it

the breakfast was minimal but not a deal breaker by any means

the snack bar on property is very small and doesn’t offer enough choices, especially considering the

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep, parking and most especially its wonderful staff

the complimentary breakfast was delicious and nutritious

the pool was also beautiful and so great on hot days

our second night we sat at the bar and had phenomenal conversations with deja (hope i spelled that right) and vaughn (hope i

layout, room and the bar upstairs

roof top bar was closed the entire stay!

nice rooftop bar nice staff

we also loved the roof top bar the cordial

not like the room because it was right next to the elevator and i was put on a floor with alot of kids due to a tournament

pleasant indoor and outdoor space, helpful and courteous staff, free morning coffee, fantastic gym

omg finally a hotel with free laundry!

bed was very comfy, the towels were always fresh, the breakfast was delicious, the gym is excellent for a hotel gym, the staff are super friendly and the rooms modern

i came to get away from my kids only to listen to someone else s all night the whole two nights stay

desk clerk did not inform me that about kitchen amenities upon check-in.

laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's

there weren't enough items to be a fully stocked kitchen, so we did have to buy several things

good breakfast and nice beds!

the free breakfast was very limited.

two bedroom suite that was very inexpensive. i also liked the kitchenette.

the pool and workout room are nice

better parking but no real issue

on my experience was great and the room have a kitchen and the size was great

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was left behind

i think we were told that room service was available, but where was the menu for that

room service forgot key items on both orders

trey also surprised us with room service and robes for our anniversary

ordered room service. the food was so good! great proportions as well.

room service meals were delicious and staff was pleasant. very beautiful property.

breakfast was ready when it was promised and the choices were excellent

the rooms and breakfast.

we're blessed that there was a continental breakfast breakfast set up

location, size of the room and cleaning & kitchen personnel are very nice

there were no towels in the pool area and no towels in the gym area

gym, cappuccino maker were broken

love the late check out of 12p

food we ordered at the bar was mediocre

parking, and having to go back to the parking deck by myself very late at night, and being

cleanliness and the gym

the room and common spaces were clean and well maintained, and the pool was lovely

nice view of the pool

staff was very rude we asked the bar for some limes and they told us they dony have any but when i asked for the manager now they

pool was outdoors, not indoors. limited no cost amenities.

i love the location. room size is good. balcony is nice. the gym was good.

clean rooms, friendly staff, great breakfast

newer hotel, very clean, nice rooms with a kitchen area

super clean, friendly staff, well stocked breakfast.

great breakfast, like the omelette s

there were no glasses, cups or a coffee pot in the kitchenette

if we had stayed in a room with a small kitchen

i didn't like that it was roaches in the bathroom and kitchen sink

lovely outdoor pool, managers reception with free drinks, free parking, free hot breakfast with a mto omlet station

pool room bed bedroom

awesome breakfast big rooms

breakfast bar had plenty to choose from

entire staff from the front desk to restaurant & bar were extremely professional and friendly

pool hours should start before 10 am and bed could be more comfortable

in (which were resolved), couldn't turn on fan to use as white noise without turning down a/c, pool was closed, fitness room was

laundry on site, breakfast options and helpful/friendly staff

it was very clean &, room was large, & bed was comfy. good breakfast & small gym area.

clean and safe. welcoming lobby, nice to go breakfast. great value for such a nice place.

hallways smelt like w33d -they only had two housekeeping so they were behind on laundry -the room was stocked with one washcloth and no trash bags -pool water was extremely

the hotel was clean and breakfast was great

love working out but the gym wasn’t great, the weights were missing as shown in the photos so i had to skip my workouts

the pool/hot tub were stocked with towels

don't know about pool because we arrived late and it snowed the next day.

pool wasn't cleaned out but that was to be expected given it was supposed to be cold

pool could have been cleaned. the water was murky.

indoor/outdoor pool was heated.

great breakfast as well

a variety of options for breakfast

very clean,good breakfast and awesome staff

location and the early check in

the hotel is beautiful and the staff are very friendly. the breakfast buffet was very delicious

it also had a small kitchenette with a refrigerator, sink, microwave, and plenty cabinet space

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and it was a disaster, but once we got it figured out it was a great clean and spacious

they can add turkey beacon or sausages to breakfast menu to serve people from all cultures and faith

pool was ice cold

clean, lovely suite, fitness room and pool

no elevator. breakfast was ok. no modern plug ins for electronics.

excellent breakfast in the lovely dining area.

friendly staff. great breakfast and location.

breakfast was delicious in a beautiful dining room

random laundry from guests remained scattered across one part of the hallway during the entire stay

breakfast is rudimentary.

the ice was broken the majority of the vending machines were broken the pool was shut down the gym was shut down

breakfast was not hot and no variety always needed to ask for items like yogurt or milk or orange

nothing too crazy, the free laundry is an amazing choice as wellud83dudc4fud83cudffe

breakfast

awesome pool and comfy beds

we enjoyed the scenery and the breakfast was delightful

had a bar and a pool

staff was very helpful and friendly the property was very clean and very well maintained food and bar staff staff was very attentive and

very nice and clean, great gym and bar was very nice

very helpful and polite, room was very clean, room service a delight

the pool closes too early

i wasn't even informed of the wifi information and how or even her name

room service was lacking and quality of the food from the restaurant was not worth the price

no breakfast, no gym facilities

shuttle

to have breakfast included in the price - plenty of choice - fresh fruit, cereals and muffins as well as

was great, decent breakfast

location/breakfast bar

the pool wasn?t open and some parts of the lobby could use some updating

the bar was nice, the staff was friendly

we could not get late check out which is what i get with every stay plus they charge $75 each day for incidentals i

shuttle from the airport stops at 11pm, so i had to find another ride to the hotel when my flight

the pool faced towards the interstate, therefore not very relaxing hanging out there.

the hotel is new and nice, the room is spacious, breakfast was exceptionally good,

beautiful totally renovated hotel in a great location. great gym and pool.

rooms were clean. breakfast was great. location was in a nice area.

wish the pool opened sooner so my kids could play before we left

my grandson's favorite part of our trip was the hotel pool

pool was in an inner courtyard, which helped it be more relaxing (away from parking, road noise)

i had a 3rd floor room overlooking the pool (which included a small patio perfect for my morning coffee)

i also liked that there was a small snack bar located in the lobby

we were there with my stepsons football team and we all enjoyed it maybe the kids a bit too much

everything it offered pool, restaurant customer service

our kids were sad we had to leave

the breakfast bar was fantastic everyone was helpful n customer service is great

that was the date of our stay, and it made it tough with the kids

room was beautiful and clean. breakfast was one of the tastiest i’ve had at a hotel

it also had a separate desk/work area that was convenient for my kids to hook up

on kitchen counter,all tables for eating, bathroom counter, shower,on night stands, in the bed

pool was out

have pool towels available

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late into the night

pool was locked and the hallways were stink from trash

really enjoyed the breakfast, everything was very good

pool was out of service! was not made aware of this at check in!

the breakfast bar needs cheese for the eggs...that’s all.

breakfast needs work

like everything everything was perfect and great the whirlpool the hotel with pool and jacuzzi thinking about staying here

the breakfast and mini bar is expectional

had to call for info

the toiletries, laundry bags, coffee making kit and trash bags were all changed every day

brought the bedding up to us in a reasonable time but when we ask her to take the dirty laundry she told us to hold on and she would be back

was told weekday hours for breakfast instead of weekend which starts an hour later.

that the bar wasnt open

and the bar area is good and bar tender is nice

the restaurant and bar were closed for the entire day! the pool was also closed

fitness center inadequate. tiny indoor pool.

fitness center was adequate

bar closes at 11pm on monday night football, should be open until at least 2am

the pool closes too early , lol

facility was really nice, clean, and the hot free breakfast options

pick this place hotel trust me it’s 4 star could be 5 if the fix the gym

the pool was amazing the food breakfast was amazing

it had a rooftop pool

the fitness room was nice. the breakfast was good and coffee

very clean, awesome breakfast and super nice staff!

very well designed. kitchen was amazing surprise. shower head nice & high for tall folks

size of pool and pool hours could be adjusted

only complaint, was the way the breakfast area was set up

the kids loved everything no complaint from us

didn't like how there wasn't a lot of options for the continental breakfast

two unhappy kids

location close to the things i wanted to do, the kitchen was well stocked, bathroom clean, also bed and linens very comfortable

breakfast was good

the breakfast selection

i know their has to be restrictions due to covid, but based on the size of the gym i was surprised to see they didn't allow it to be used even by 1-2 people at a time

location making downtown very accessible, and the staff was very accommodating especially with early check in

i wish the breakfast was open later and the bar as well

the breakfast and coffee were excellent, but word to the wise --- get there early

breakfast was ok, not enough food, dishes available

the breakfast was limited for the price of the hotel

however the dining room worker at breakfast wasn’t so kind, she asked us if it was 9:30 when we arrived… it was 9:25 , and that

breakfast was really good

even my kids love going to the gym

there is a gym

we also utilized and appreciated the pool and laundry room

hot breakfast every morning was great

cool that it has laundry

pool was kind of small.

room and breakfast was great

the pool which we didn t get to enjoy or indulge into , which sucks but

breakfast was delicious and the room was super comfy

the pool was closed.

the room..dinner at the bistro and bar was nice

the beds were comfortable and the gym facilities were nice.

friendly and helpful staff, at the reception, at the bar and housekeeping, very good breakfast, very clean( overall a 10 ) we've extended by two

gym was big and spacious. lobby was comfortable

clean and close to airport with airport shuttle

the pool was beautiful and the staff was overall amazing

the shuttle staff are out of this world

it was clean and had all the basics--a restaurant (although only open certain hours), a small gym, coffee in the am and a bar

let us check in early and they also had a staff memeber show us around such as; the atrium, the gym, business

that there wasn't a pool.

the kitchenette area was absolutely adorable and convenient

the staff, the room, the breakfast, everything far exceeded our expectations

there was a little kitchenette and pull out couch

the gym area was great and enjoyed my view while on the treadmill and pelton bike

equipped with kitchen facilities

we were given a room next to a loud group of kids there for a cheerleading event

room service was a little pricy for the little about of food given

didn t advertise the fact that kids weren t allowed to swim or go in the gym area except weekends

pool not open for the kids

room service was excellent the food was great

the peloton bike in the gym the seat was not adjustable backward or forward, the handle for the adjustment was broken

rooms, outstanding water pressure, great restaurant, next door to concert venue and bar district

the restaurant and bar in the hotel are

room service was great, food better than expected and staff was fantastic and very patient with a

adults 2 kids) when we checked in they had us in a room with a king bed

breakfast was great. my kids enjoyed the stay.

good breakfast..and the area was good to walk around

was good, bathrooms were nice and had small kitchen which was handy

efficient, clean, well located, well stocked kitchen

i didn’t get an opportunity to go to the bar area, but it looked like a nice atmosphere