thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

beautiful place to relax and the swimming area was wonderful we had our drinks by the pool

the bar and restaurant kept me out of the pool, but it looked great and the kids loved it

comfortable bed, great location, great bar and friendly staff.

it is a very clean, comfortable hotel with a lovely pool and nice rooms

good bar restaurant clean room comfy beds great bathroom.

no spare toilet paper pool was neglected, very worn and dirty towels well worn

with birds near the pool that churp

do not count on breakfast, is very very simple, some fruits, toast and jam , pool very dirty and cold , poor birds keep in cage next to pool ,well , not great experience at all

clean easy access swimming pool - the pool is easy to get to and right next to the kitchen for a relaxing snack in the sun

the pool is nice however there are no hand rails and the first step into pool is very difficult for any

there pool had too much chlorine.

the swimming pool is great, because the temperature gets quite hot and humid in merida and the water on the pool

pool was small but refreshing

the pool was nice .it had a shallow end so kids could use it.

pool area

although it’s been written that there is continental breakfast no egg, no cheese, just jam and margarine

breakfast is just corn flakes, milk, coffee and tea, bread and butter

breakfast

breakfast must be

good rooms just out of the citycentre with a nice pool. basic but good breakfast.

the staff was super nice, the room was incredible, the pool was even bigger than i thought

pool was out of service which would have been nice to know in advance as i would have booked

delicious breakfast, fresh fruits

the kitchen area is fully stocked so we were able to make a few basic meals which is great

pool, gym, shops nearby

great rooms. lovely garden and pool area. staff very helpful and efficient.

beautiful gardens, very nice pool and lounge chairs

loved the pool

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

great location, very good breakfast, clean rooms.

location breakfast delicious ud83dude0b comfortable rooms very good front desk guest service

modern, daily breakfast had long hours so you could sleep in and still get all the selections.

breakfast could be a little better.

super easy stay and fun for kids too

the gym by appointment only

you need to go have breakfast by 10 a.m.

was clean and bed bed good what’s not helping is due to covid bar only open short space of time a very limited choice of

beautiful facilities, very nice staff, excellent breakfast.

- somewhat boring breakfast, but for 2-3 days ok

oasis, serene and peaceful with a lovely pool with lush greenery and use of kitchen is very handy (grocery store in walking

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

historic villa with many seating areas by the pool and under covered lanais

grand historic buildings with high ceilings and great outdoor spaces including a small swimming pool and garden with comfortable chairs & sunbeds

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the premises

guys, you should clean the swimming pool, seriously !

very good breakfast

the breakfast was average, but we loved the coffee

exelent breakfast. spacious rooms.

nothing to complain. breakfast can be better

very dirty pool and there was never water in the fitness center.

gym was being reconstructed, pool was dirty

the pool area and gym were a nice feature

the pool is not heated, the water is quite cold.

gym was being reconstructed, pool was dirty

there is no pool, but it is advertised. very small parking lot, fills up by 8pm.

advertise the pool as part of the service and that was the main reason we chose the hotel but it was closed

pool not clear, bathroom so old, shower curtain so old and dirty

the pool was not open

dirty pool, low water pressure in shower, no water in toilet, dirty sheets, no windows in room

a complimentary drink and canapé early every evening brings everyone together in the bar

you can have your meals overlooking the pool

staff, lovely atmosphere at social time, great kitchen, beautiful buildings and a wonderful pool

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning and hot

style, spacious well appointed room, huge bathroom and tub, nice pool and lounge area, social

breakfast severely lacking and the restaurant next door is a joke

pool, very clean & friendly staff

pool wasn t clean enough

very pleasant, and the room was ok with the promised fridge, a seating area outside and a big pool

the room, swimming pool and breakfast area were clean. the staff was courteous.

ran out of coffee capsules for the rooms :( fortunately, there was always good coffee at the bar

also there is no fridge in the room and the hotel bar is only open 7am-3pm

we had the two bed master suite that had its own lounge and small garden with plunge pool

the hours for the restaurant and bar were unclear to us, it seemed to never be open (perhaps a seasonal issue)

the bar is not well stocked.

there is a pool in the hotel

pool,rooms like on pictures,big rooms,friendly staff

i paid extra for breakfast but in the morning when i went to have my breakfast they said the kitchen is closed and they don't serve any breakfast (cause of the covid)

beautiful swimming pool and comfortable lounger

very comfortable, cosy and quiet room, swimming pool, very good breakfast, close from ado station

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

the staff was couterous and the spa was divine.

pool and wifi both excellent

it has a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

also be aware the pool area doesn't get much sun

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

the pool looked good but we didn't have time to try it out

we loved the pool and sun deck area

rooms are a little bit old and they don't have a mini bar so you can put some things or cold your

great pool open until 10 p

on the weekend they let locals pay to bring their kids to swim

cleaing staff were a delight, it was close to the center, wifi wasn t bad

included breakfast was perfect & coffee in the room was great too

fabulous gourmet breakfast on a lovely terrace

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

there's no room service and even no minibar (just an empty fridge)in the room (-)be to increase the attention to detail with their customer service in all areas (restaurant, room service, concierge, etc (*)be available, as it depends only of cuna, which is a great choice but if it gets crowded the room service is not efficient as the phone is not attended (+)room service was terrible (-) i was told by room service they would not remove our dishes/trays after we finished with our in room dining (-) it took for exemple almost 48h for someone to pick up the room service tray that was left by a cleaning lady left in front of our door

adjoining king room with junior suite for kids was perfect and had kitchen with dining table

cocktails and breakfast are great

the pool area needed more sun loungers. there was only 3 which were occupied by one family

very nice room for the price and location a plus with parking next door , breakfast delicious

location and swimming pool.

the pool was clean

good hotel for the price we paid. location was excellent, with free parking and internet.

the room is so comfortable, the pool is awesome and is in a good location

good location, friendly staff, swimming pool.

spacious room, hot water, great location, pleasant staff at the reception, swimming pool, i have stayed here couple of time and will stay

pool was not heated

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside, a billiards room, a reception room with

i also appreciated the breakfast cooked every morning

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

needs some maintenance in the pool(cleaning)

still around merida, great spacious and modern room, quiet for the best night sleep, home made breakfast, parking available, friendly staff, check in was smooth and

the pool area is beautiful and the spa area as well

elegant, very clean, excellent breakfast!

the bar was lovely in the evenings

pool is just out of this world, a palace it most certainly is

there's a spa on site which we did not use

restaurant on site offering very good buffet breakfast

property was super clean, they have all the precautions about the covid, the pool was clean

the location is very central with good parking.

very central to the city centre. free parking spot just 1 block away.

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and

had my laundry sent out to be done for a reasonable price

excellent location and suitable stay for family with kids

place could use some renovation my kids had the garden room but this room has no windows at all… if you want to have a beer or

it is a relatively small hotel so it feels private, but also it is big enough to have a pool, a restaurant with a great breakfast included, and the rooms are spacious

hotel's bar offers excellent breakfast and margaritas

ich you can take to your room or ask as room service)

the breakfast is good, and the restaurant has excellent prices for lunch/dinner (which you can take to

the expansive pool and spacious relaxation areas offer perfect tranquility for unwinding

d throughout the resort) and ideal for remote working

we had dinner and breakfast at the restaurant on-site and were impressed with the quality and the pricing which was

comfortable. clean, friendly staff, pool

breakfast was ok

didn’t like fact the hotel does not hire enough staff to help at breakfast

we really liked the pool.

the meals, the gym, and the pool

the breakfast is worth it and fulfilling

good location, private parking is handy, friendly staff. tasty breakfast. quick wifi.

olside bar not open)

great location. clean room. nice pool area with great bar service.

opening hours for bar a bit random and not as

there's also a gym with some treadmills available, which we didn't use

it does look a bit old and needs some maintenance. the laundry service is overpriced.

the room was clean, good shower, and the pool and gym are well

touristic locations in the downtown, and easy to transit to any other newer attractions, and good gym

area, access to a pool and gym was nice

you can have breakfast, lunch or dinner by the pool and watch/supervise them play

the restaurant food was good and the breakfast was filling

themed rooms with wall art in every room, great location, parking available, good wifi.

we had no problem reaching the center on foot with the kids, in the heat - no problem

the toasts they gave us at breakfast were a bit hard a couple of times

location is primo, rooms are awesome, pool is great and they have peacocks chillin in the yard

locating was excellent out door pool was beautiful

good food, great pool and bar nearby

room service, quality of preparation of food, friendly staff.

room service

plenty of hot water. we did not have breakfast.

there was not breakfast

breakfast although a little expensive

the breakfast was great too

free breakfast, free parking

ability to do you own laundry for a small fee

delicious breakfast and comfortable hotel and room

i only noticed on this stay how amazing their rooftop pool is

it was conveniently located, nice rooftop ( could use a bar there or service )

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with the

the best part was the gym and the swimming pool on the roof

beautiful pool with a fantastic view on the roof garden

wifi was not stable at all

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues which would drop signal every once in a while

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy chairs to sit on

no wifi in room

wifi service was a little spotty at times