the pool looked good but we didn't have time to try it out

was nice to have a swimming pool, and it was super close to the bus station

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

the staff is very friendly and the hotel is clean. the hotel has a pool and you can relax.

also be aware the pool area doesn't get much sun

very large hotel with plenty of space and a large swimming pool

the breakfast is a continental one. i will expect more mexican food!

for clothing storage, large comfortable bed, spacious bathroom, warm shower water, cable tv, laundry machines, and free wifi

the pool in the centre court yard was great

pool although small was perfect to cool down in

room was next to the laundry which is works all night

there is no laundry service for clients on site

very nice hotel in the city center. great pool opened till late evening.

too much mosqitos around the pool

the garden pool area very wrll maintained kitchen staff waitersvery friendly and helpful

the hotel has a decent swimming pool.

the location was central, they have swimming pool and the staff are friendly and helpful.

good wifi, nice pool, big rooms, good shower and good location.

pool is open 10am - 10pm

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get out of it

the pool wasn't clean

delay in room service and the valet parking was complex but that was due to the light event in the city

we loved being in busy centro; nice breakfast

ors are old and not

so we couldn't take advantage of the free breakfast

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry

we even got our laundry done which was a treat

bar not available in the evening

the staff is friendly, a swimming pool is nice mainly for the kids

it was also right next to the laundry facilities

staff assisted with taking laundry to outside laundry service, & picked it up for us

the roof top pool is a lovely addition to this quaint hotel and a great place to relax after a day of

for example the bar and the restaurant must offer better services

snack bar by the pool doesn t have the best options, except for the guacamole that was delicious

the kids enjoyed the pool and the adults enjoyed the lounging area

property was noisy (there's a kids school or something similar next door, so if you're staying during the week then ask for a

the hotel offers parking, beautiful rooms for meetings and events, an outdoor swimming pool and sun deck, billiards

lovely small pool to relax in

the breakfast was exceptional! huge servings beautifully prepared with excellent service.

the pool area and patio is absolutely gorgeous with

were absolutely beautiful, room was a credibly clean and comfortable, and breakfast was delicious

service in the bar/bistro

hotel's bar offers excellent breakfast and margaritas

laundry sent out came back with a strong unwanted smell.

so nice to relax by the pool.

restaurant limited for evening meal although good for breakfast.

breakfast was excellent and don florentino the el waiter was super

lovely pool and bar area

wifi worked well in the room

staff brilliant, beds super comfy, pool fab, spotlessly clean

hotel bar near the pool was a good place to have a few drinks

wifi quality wasn t very good and it didn t reach our room which was a bit of an inconvenience

wifi system needs upgrading.

there is a decent lobby where a few clients would sit down and enjoy the wifi and air conditioning

cleaning lady miranda or mirriam , none of the front end staff spoke any english at all ,, the wifi over two weeks was on off on off they keep saying repairado manyana manyana manyana but they

good hotel for the price we paid. location was excellent, with free parking and internet.

perfect breakfast. nice restaurant on site. nice pool. good location.

great that there is access to a free parking only 5min walking distance from the hotel

it was very clean, the breakfast options were great and the location was very central and the hotel has parking spots

the breakfast which was included with the rate was delicious and abundant, and the cooks were very nice

amazing staff amazing breakfast super clean beautiful place

pool area is a haven somewhere to escape at the end of a busy day in beautiful merida with a

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy chairs to sit on

t comfortable sofa on landing with a decent signal)

location helpful staffs strong, fast, and stable wifi nice internal common seating

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were near the reception desk/cafeteria

wifi was not stable at all

free parking was a great feature

was very nice and clean hotel. great pool! very clean rooms and wonderful breakfast.

the location is very central with good parking.

the staff was really helpful, and room service was great

free parking good location clean

amenities like pool and parking.

slow wifi

didn't like that the smoking area was out back in the parking lot with no cover for the rain or a place to sit and relax

better wifi service

wifi was down the entire time we were there and it seems as if it has been that way for awhile

swimming pool, location, character

pool was not heated

comfortable hotel in a good location. nice rooms and the pool was too.

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

spacious room, hot water, great location, pleasant staff at the reception, swimming pool, i have stayed here couple of time and will stay

the breakfast was very limited and not fresh.

breakfast is really good it is a complete breakfast with protein, fruit, vegetables, coffee and

the breakfast was great

breakfast was very good as well as the pool which is properly mantained

best part of our stay was the service of the young man in the breakfast area

location beside bus terminal and chichen itza collectivos, big comfy bed, nice shower, little pool

the gym was great considering i didn’t want to run outside

the gym overlooking the pool was well equipped

nice pool

it has a swimming pool, a gym, fantastic selection of food for

the parking was safe

weak wifi connection in my room. there was no coffee maker in my room.

wifi didn t work in the room

private parking shared with the hotel nearby

super comfy beds, as well as pool and gym (in case needed) great deal (+)were made up every day, very clean, great location, staff were so friendly and helpful, lovely pool area and breakfast buffet was great (139 pesos, 75 for (-)pool could have been slightly cleaner but the kids didnt mind (+) the pool is really nice too (+)nice pool. good parking. (+) the pool was great to cool down and they had free parking next to the hotel (+)great staff excellent location loved the pool (+)the price to amenities x location ratio! hot water, pool, staff... (+)the service from staff was exceptional. the pool was an added bonus to our stay. (+) beautiful swimming-pool (-)it may get a little bit noisy in the rooms around the pool. (+)lovely rooms and good staff and pool

facilities, swimming pool, balconies, strong shower, lovely bed, friendly staff, quiet and overall value for money

the bar staff were excellent and should be promoted to improve hotel customer service

absolutely beautiful and the pool area was so pretty

hotel was clean and comfortable with a nice pool and common areas

sitting area/kitchenette was really goofy with useless furniture like a cabinet and bar counter that took up space instead of a table and chairs that could be useful

would be great if the bar/restaurant area near the pool is finished

also, it would be great to have some healthy and balanced vegan options for breakfast (this is in general for merida but the hotel could stand out if it offered tofu, and cow

beautiful pool and lovely breakfast.

it doesn’t has pool

breakfast is available, although it is modest

clean, nice staff, good breakfast.

breakfast must be

good rooms just out of the citycentre with a nice pool. basic but good breakfast.

breakfast is just corn flakes, milk, coffee and tea, bread and butter

breakfast

the pool

went out while i was there but i used the outside stairs at pool end; out of their control i’d

area of the hotel is very nice, pool was perfect

courtyard with awesome trees and a swimming pool

property yard was lush and jungle-like with nice pool to cool off on hot days

pool didn’t even work and it was halfway full

advertise the pool as part of the service and that was the main reason we chose the hotel but it was closed

the pool was the only thing that kind of look like the pictures

pool not clear, bathroom so old, shower curtain so old and dirty

the pool was not functional, full of moldy water

door key sometimes spacious. pristine. great breakfast. super staff.

rear of the building has weaker wifi and some bar music reaches from calle 62

even my kids complained that it was not enough with 3 quesadillas or pancakes not to mention my husband ;)

the pool and restaurant are valuable amenities

very well located in the old town, with some great bars and restaurants nearby

clean and nice and ventilated interior patio. sorry we didn’t have time to use the pool.

pool with another property and it was a 5 minute walk but the hotel is small so there’s no room

no pool but you can use the one down the street at nomads

if you have laundry to be done, you're on your own

pool was too far off site. downstairsrooms no windows and rather noisy.

staff, lovely atmosphere at social time, great kitchen, beautiful buildings and a wonderful pool

the pool was great, the margaritas were delicious, the breakfasts were very good

about this stay was extraordinary, the greeting, the staff,the room, the pool, the luxury, the food drink and location

the location is great, rooms are very comfortable, restaurant and bar are convenient

they helped us out with an electricity socket adapter; the rooms were spacious and clean; the pool was lovely; we especially enjoyed the social

which was very good

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

will try those next time we come back)

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

free parking - wifi ok - good lights in the room - good water pressure in the shower - beds were good

they advertised a bar but it was closed for renovations

the breakfast

had to pay for my breakfast

i liked the bar staff.