pool

good breakfast

breakfast was exceptional with the owners 'adopted' daughter making whatever you wanted

breakfast to order from the cook

dinner and breakfast were super tasty

pool well maintained nice and clean

wifi was down the entire time we were there and it seems as if it has been that way for awhile

location, parking and swimming pool.

excelent place no wifi available in my room only in the lobby

pool, mattresses, bathroom, rooftop for smoking, fridge for guests, good value, parking

nice pool area

during breakfast and bar was outstanding excellent

also, private parking place is a big avantage for the location in merida downtown

swimming pool in the shade

the pool never really gets any sun.

the chef even surprised us with a new dish on our last breakfast

the hotel has a bar, a restaurant and gives access to a free parking 5mn from the street entrance

breakfast was also fantastic and staff was very attentive and nice to us

it was very clean, the breakfast options were great and the location was very central and the hotel has parking spots

poor advertising availability of parking meant that hotel was initially not considered

one very nice and committed lady serving breakfast is definitely not enough

clean and modern with a neat entrance and bar downstairs

beautiful pool and lovely breakfast.

great staff. good breakfast. excellent location.

breakfast is available, although it is modest

we loved having a bit of time around the pool to read in the late afternoon

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

chairs would be nice by the pool and if they brought refreshments

beautiful hotel. stunning pool.

good bar service with cocktails

rooms was perfect, breakfast. pool

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

conditioner was noisy, pool seemed not too clean 1,000

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

patio over pool area

close to the city center, pool and breakfast were both great too

breakfast and i did take advantage of the on site restaurant for a hamburger one day

expect nothing fancy, very historic hotel very clean we felt like back in time, breakfast was great rooms where clean, very close to every thing

coukd of been better, there was no fresh veggies or fruit and a coffee machine and a bar fridge would of been nice

laundry on-site

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

pool was too far off site. downstairsrooms no windows and rather noisy.

no pool but you can use the one down the street at nomads

clean and nice and ventilated interior patio. sorry we didn’t have time to use the pool.

hard to find parking and they do not have a swimming pool

they use a local laundry service that returns your clothes same day at a great price

liked that a pool was available especially for the children.

pool is open 10am - 10pm

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get out of it

the location was central, they have swimming pool and the staff are friendly and helpful.

located, the atmosphere around the pool area was phenomenal for a couple in love

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

will try those next time we come back)

which was very good

has plenty of space in the parking area

breakfast, it is not enough, so you have to order additional items.

the pre purchased breakfast did not include the whole menu.

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

the bar inside the is good, but very expensive

old colonial style building, with two lovely tree-filled patios and a pool

the living room furniture and bar area could have been better arranged and better stocked

hotel was clean and comfortable with a nice pool and common areas

sitting area/kitchenette was really goofy with useless furniture like a cabinet and bar counter that took up space instead of a table and chairs that could be useful

m). tv in bedrooms. shower.

photos of the pool were very deceiving

liked the location, the staff, our room, the pool

nice pool and patio

pool was cloudy...

breakfast was one of the best we had

good value for breakfast.

plus, the pool is gorgeous

i had a suite overlooking the pool, except maybe that was 20 years ago

breakfast: food is amazing

the pools was not working.

everything except the pool

the rooftop pool was wonderful after a hard day of touring

the pool was not functionable.

i did not use the pool but it looked great and they have a gym also

wonderful. great fun for the kids. lovely place. very comfortable suites.

wonderful. great fun for the kids. lovely place. very comfortable suites.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

i am vegan and they prepared a special breakfast for me that was outstanding

could have better gluten free breakfast options- otherwise the breakfast was very good!

has a parking garage

wifi was hit and miss with a terrible connection most times

the parking was safe

weak wifi connection in my room. there was no coffee maker in my room.

hotel own parking area could be used

distance to lively shops and restaurants and next door to a great coffee shop/restaurant for breakfast

excellent staffing good breakfast

breakfast was pretty sad

their mission to please guests and say yes to every request if only we had more time to enjoy the pool

breakfast was fine but a basic continental.

hotel is easily accessible, it has good protected parking

wifi was down the whole time.

no big pool

the soaking pool was nice, however one of the support handles had rusted to the point of being detached--not

its around 30 min by walk to the city centre, bud is really nice walk =)) they have private parking place

not much i liked about the property. parking was convenient.

on site attended parking lot

was bit deteriorated, the kids play room was bit old, broken chair. but the pool are was good.

location. staff. pool. breakfast

parking situation, rude parking lot guards

we enjoyed the courtyard and swimming pool

the breakfast was exceptional! huge servings beautifully prepared with excellent service.

the pool area and patio is absolutely gorgeous with

were absolutely beautiful, room was a credibly clean and comfortable, and breakfast was delicious

raul, the owner, noe, the manager, abraham, the bartender were all so friendly, helpful and welcoming

went out while i was there but i used the outside stairs at pool end; out of their control i’d

open the pool at 10

every penny of 49 australian bucks ($us35); a proper hotel with a great back garden and swimming pool which is a nice respite from the city; super nice rooms - big with desk, a place to put

area of the hotel is very nice, pool was perfect

hotel has a cozy garden with a pool

it was also right next to the laundry facilities

kids in the pool were jumping in with

the kids wanted an english speaking tv station

swiming pool with a view on the oldest catedral in america!

the courtyard is peaceful and the roof top pool overlooks the main cathedral which is extra stunning at the end of the day/blue hour

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

bed very comfortable pillows excellent.the pool is so nice and sheltered.

we travelled with 2 little ones and they had a blast at the swimming pool

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

very comfortable bed, nice pool, very good parking, safe

breakfast was simple, personally prepared fruit with yogurt and granola followed by toast

breakfast was varied

outside; in our initial room, there was a loud buzzing noise; wifi was limited to the breakfast/pool areas

the room near the pool is very bright, there is a ligh from the street and no curtain on the window above the door

the breakfast was very limited and not fresh.

i liked the interior, clean rooms, swimming pool

breakfast is really good it is a complete breakfast with protein, fruit, vegetables, coffee and

super safe and clean and breakfast all six mornings was varied and exceptional

breakfast was very good as well as the pool which is properly mantained

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry

we even got our laundry done which was a treat

ors are old and not

the breakfast in the garden is lovely

the breakfast menu is varied enough to satisfy many

the pool area is beautiful as is the whole hotel

so we couldn't take advantage of the free breakfast

location is excellent. the hyatt is a high end hotel and the wifi was great

staff support from concierge

we also were able to order room service by 2 am and the food was absolutely amazing

gym is so-so

good wifi connection in the room included

in merida, the rooms were big , comfortable and well equipped, staff were super attentive and the breakfast was absolutely great (we'd encourage you to include the breakfast in your stay)

breakfast, besides the buffet, they had an excellent a la carte service

room service was prompt and good value

was large with a king size bed, large tv, desk, safe, free and easy to connect to wifi, usb sockets

i liked my room location and its easy access to breakfast and any other meal.

fitness super

great for the city on a business trip breakfast was a great spread but too much to eat every day bar and pool both very nice good wifi in the

all good is just due to my agenda i couldn t try the pool

beautiful lobby , bar , restaurant choice pool hallways

location 231 quite noisy coming from crowd at the bar in lobby and slightly bad smell of hotel in 2nd floor

from the front desk staff, the bar staff, the restaurant staff, to the room cleaners, they were all marvelous people

at the pool bar there were no staff, i had to ask for service and, i had to stay at the hotel one night because

small but well equipped gym, whole hotel had a nice feel to it and the receptionists were very friendly

of paseo montejo (walking) enough space on the parking place enough space on the rooms even for kids

gym facilities were horrible, outdated, not at all as shown in pictures and the room was super

didn't like the random change in costs for ordering room service

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were near the reception desk/cafeteria

no wifi in room

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy chairs to sit on

location helpful staffs strong, fast, and stable wifi nice internal common seating

wifi service was a little spotty at times

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

continental breakfast was tasty

we had no problem reaching the center on foot with the kids, in the heat - no problem

was perfect the breakfast was delicious and the waiter was very attentive to anything that we

you can have breakfast, lunch or dinner by the pool and watch/supervise them play

i was on the first level facing the pool

touristic locations in the downtown, and easy to transit to any other newer attractions, and good gym

a lot of humidity in the room and there was no place to hang the laundry.

the room was clean, good shower, and the pool and gym are well

the gym overlooking the pool was well equipped

breakfast was amazing nice variety of local dishes and american dishes buffet always full great

breakfast although a little expensive

free breakfast, free parking

was all renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous

the staff, the sky lounge and the breakfast.