pool and room customer service

parking was small

it's a remote area, but 15 miles from the airport and free parking

pool and the fact that included a parking space

parking wasn't the best

good parking and modern casino with free entertainment

bar prices at the pool!

first floor gym was a plus to get a quick workout

a confusion with my reservations and extra charges at the bar area.

could not check in until 15:00 the swimming pool was full of screaming kids, so no chance to enjoy it

wifi was spotty

only one restaurant choice and no room service that i could see.

really small room. wifi not working that day. employees at reception not welcoming enough.

breakfast was delicious and the staff was very friendly

good breakfast. perfect location

didn t like how u have to press a button to leave things like the laundry room or pool

lovely facilities

room cleaning and laundry

cesar, luis, belinda and yirdi at the casino bar were the best

strong wifi and servers were

gym was very nice clean and good variety of machines weights and cardio

really like that the gym and pool were open twenty four hours

early check in

gym facilty has large glass window that faces pool area and beach

our tv never worked and there were constant kids in the adult areas

close at 10 and at that time a lot of people was coming down like me and my kids sunday

laundry room was very convenient as well

and staff is always friendly, room was clean, love they have a laundry room

pool and hot tub looked great (although we didn't have time to use them)

the hotel very nice and clean, lovely suite and laundry room a plus

pool ( would have been nice if hot tub was heated) short walk to beach shuttle to vivo beach club

very nice, bryant at the restaurant a great server, friendly front desk staff, appreciated the early check

beautiful pool area too

the pool was everything you could hope for

pool area very nice, bryant at the restaurant a great server, friendly front desk staff,

when we left and got to our next destination, all of our clothes smelled moldy, and we had to do laundry

customer service from staff, room and view gorgeous, comfy bed,variety breakfast exceptional suite they gave me

some of the staff and the marijuana smell in the hotel and around the pool area!

free breakfast and a 40 dollar credit to use in the bar o restaurant every day of the stay except the

breakfast location service

the elevator could work better and the pool can be cleaned continuously.

location, clean room, good shower, awesome pool.

employee very nice the room excellent clean, and the pool beutiful

no wifi in our room

there was poor maintenance, no room service, and a shortage of towels

breakfast buffet was excellent

family and i loved it all, the room was big and the bed was so comfortable we slept like a baby, breakfast was amazing, the pool and beach exceeded my expectations

the hotel and our food bill was much less compared to the food bill at the hotel restaurant or room service

kids tv channel

in room breakfast on the balcony walked in the neighborhood for wine and souvenirs nice corner store, gift

no telephone in room to communicate with the clerk or room service

stayed for 2 nights and the first day i went out the whole morning and no room service was done

the wifi didn't work in the room - which didn't have a phone either. the tv would become

the rooms were cleaned daily, the pool area was always tidy and staff were super friendly.

it overlooks the pool

pool

didn t like that they wouldn t send alcohol for room service you d have to go downstairs to get it

the breakfast is a little expensive for what you get.

spa is closed due to covid

different hotels out of town and usually they upgrade my room or give a complimentary dinner or spa or something but nothing from the royal sonesta

staff was amazing. room service was delicious.

pool was great, restaurant / bar was great, beach was clean and beautiful

awesome rooftop bar & restaurant.

the rooftop pool was very nice

enjoyed being able to leave the beach, grab a few drinks and amazing food from the rooftop bar & grill, go back to my clean suite with beautiful ocean views to a quiet & peaceful nights

only thing i did not like was, that after the room service, i couldnt find my teeth paste and toothbrush

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at the front disk and

immediately it ended up being a false alarm but that was scary to myself and definitely my kids

pool towels not available at poolside.

they have a breakfast buffet sunday morning that’s $20/adults and $10/kids that is easy and looked tasty, but had a tight itinerary so we didn’t try it

room on my second stay was cramp and right outside of the pool and bar area which was extremely noisy and wet from the pool water

continental breakfast was good

and helpful staff, refreshing pool, quiet room, tasty food - and perfect stay for our night in san

great that breakfast was included

outdoor bar area

good location, friendly staff and nice property. late check out was amazing to have!

customer services , pool attendances were extraordinary

just the beach and golf course

breakfast was not included. spa experience was great.

have to wait a little longer to be taken care of by the pool

maybe the signage to find things at night when driving golf carts

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

resturant and bar were understaffed

right on the beach great beach bar nothing fancy, if you don’t like hearing the ocean this place is not for you

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

breakfast was good too

i pool was clean and so was the gym

breakfast was awesome and the staff was wonderful and we slept great.

breakfast was great . the experience was super good

know it wasn't the hotels fault that the governor closed all hotel pools done because of covid 19, but it really sucks we couldn't use the beautiful pool

breakfast included

breakfast was disappointing, it consisted of coffee, orange juice

the lobby is beautiful and a hot breakfast was included

tificial) and a sandwich with

the room has a kitchen, air-conditioning, a tv and a private bathroom

were wonderful at acclimating our luggage for early check in and check out

the rooftop was gorgeous and there were access to towels and a gym

the location, the food, the staff, the pool, the comfortable bed, the shower !

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to operate and the bathroom is nice

my kids really enjoyed the rooftop pool as well

it was a terrible experience with my kids waking up and not getting to sleep again easily (specially my 2-year-old)

was more of a family resort with a lot of kids running around, i prefer more of a younger crowd but it was nice to relax and there wasn't any

full room service not delivered in a paper bag.

on the positive side, the location is great with a beautiful beach area, and the gym was very well equipped

is so fun for the kids

the staff were kind and helpful and the resort gym was a great perk, with all the equipment you could want/need

we like that it is very walkable, the pool/hot tub area is beautiful, the staff is so friendly and accommodating, and the walgreens right

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no vacuuming and no surface cleaning done to my room as they did before

the hotel had a nice pool area, great breakfast, very close to the beach

pool and hot tub were awesome

pool and hot tub clean and well stocked with towels

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

the pool and the pool table were really fun and there's also a piano in case you want to use it

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

the terrace and pool were nice also

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

lobby could be a bit noisy in the evenings since the bar was located there

location, food, staff, casino, night club, lounge area

beach service envíance pool gym spa bar casino club restaurants do miss acai bowls though

wish they had a spa / salon inside the hotel instead of having to leave the property to get a massage

the pool bar employees service wasn’t top tier

pool is tiny and too full of kids for my taste

pool , nobody reallly utilize the pool , it was clean , but not in an area where you can really

also, the laundry machine was extremely overpriced and took forever

nice and very professional at all times, clean hotel (rooms, pool, gym, lobby) no hassle, quick service when checking in or out

i could leave a note of improvement it would only be a bigger pool for future projects, otherwise

breakfast was available but a little pricey

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy hour at the rooftop and enjoy the views

very expensive breakfast and drinks/snacks in the room

designed boutique hotel, you can use their sister property next door which has a great pool and jacuzzi

we only ate breakfast once but it was delicious

the breakfast was limited choice but quite delicious

poor breakfast

the jacuzzi and pool

outdoor rooftop is amazing pool area very clean

the restaurant bar at the lobby

room was smaller than expected and the pool area was very small with no hot tubs.

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

all of the above, but the big plus was the swimming pool and the laundromat... a big plus.

location was great. it was nice to drink by the pool.

breakfast and brunch buffet were exquisite

breakfast and atmosphere. above all i enjoyed the hospitality and the employees

the immense amount of pool options and holiday decor made my stay very welcoming and elegant

facilities

free coffee in the lobby in the mornings, nice gym overlooking the ocean

we were looking for a hotel that s adults only and this was it

room service consistently missing something

rooms were clean, staff was freindly and helpful, and the pool deck was a great atmosphere

i loved how room service came to clean daily

of the pool was great, as well as the pool bar staff were extremely helpful

good selection of breakfast food. excellent location.

pool is very small

the breakfast was good

best bed, great breakfast. many food options close by.

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

the gym was small and stuffy

had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof top parking $19 per

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

lot of broken (or close to broken) facilities, such as in the gym or the toilet in our room

coin laundry facility

the bar closes early.

pool area

wifi log on was a nuisance

shuttle wasn't labeled sheraton; breakfast not included with early check in & they didnt say so we

i liked that the hotel was in a great location and there was a complimentary shuttle to old san juan and a near by beach

pool and gym were very clean and available for use

no room service and that the parking was not included in the selection.

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

the pool bar is not open during the week

the staff was very helpful and friendly. great breakfast offering.

shuttle is an amazing resource and takes you to old san juan, a little beach and the teen mobile

the breakfast

their bar had random open and closed times and a little expensive

very clean, good breakfast, great location

loved the guest laundry room and staff was always helpful and genuinely nice

great facilities and location. the pool and hot tub were great.

pool and hot tub closed to early

gym equipment very

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

gym is very basic.

it says you can have 2 adults and 2 guests and also kids are free

broken gym equipment - run down communal areas - lack of staff - broken door in my room - broken tile in

cove beach great for kids

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

the location and the gym was not too bad. towels were not provided at the gym.

the lobby and gym

the pool area is beautiful

the bartenders from the wxyz bar were great, quick, and very friendly

the hotel bar and restaurant offer great meals and drinks; breakfast is very tasty and good

that it didn't have a proper restaurant. only a bar and lounge area.

location, breakfast, clean room

pool location

thank you for having those breakfast to go ready

the swimming pool was out of commission while the gym is poorly equipped with variety of exercise machines

breakfast was included. they also was very accommodating for early check in.

the pool and location and beaches

huge shout out to miguel who works at the bar/ restaurant and room service

everything the restaurants the pool was great

views, the pool & amenities & the yoga & water aerobics instructor was the absolute best

the pool and beach and location

no microwave & bar should be open maybe till 8 pm.

pool bar wasn't open much at night during my stay

very comfortable bed! the pool was very nice ud83dudc4c

restaurant, bar, snack bar, within a two minute walk to the beach and, i am told, a great golf course

my daughter and husband rent a golf car to get access to the mall and restaurants near the beach

cabanas by the main pool were well worth it

we enjoyed very much , in the room, in pool area and all around

short waits for golf carts

i wish they could have a better spa facility

great views, really nice complex with golf course, walking paths, etc

had an issue with our pizzas when we ordered room service and although we were asked about the meal - when we said we hated the pizzas - the

the casino is small but fun

no microwave to heat things for young kids

i loved that there were multiple options for meals - and that there were kids meals

a good hotel if you rent a car to move around it is very clean and quiet i did not like the gym as i travel solo and needed fhe gym for mornings the gym is super small and located in a

apartment was well stocked with kitchen ware so cooking was easy

it’s a resort with kitchen, some grocery to cook would have

the pool area

have a pool cat

the kitchenette had a full-size fridge along with everything needed for preparing meals

great pool

the only thing was the pool. i was expecting a little bit more but it was nice..

gym was next to the pool too, also a plus

rooftop pool was not impressive

also, the scrambled eggs on the breakfast bar were the worst that we've ever had