we also took advantage of the pool and gym and both were very nice

we had 2 adults and 2 kids

and the room upstairs from our was way to noisy lots of stomping and running around kids i guess

en though they were listed on reservation) and only 3 shower

we also took advantage of the pool and gym and both were very nice

breakfast is grab go bag-looks like kids snack lunch

pool open late, we really enjoyed it here

the swimming pool didn't open until 10:00 a.m. and check out was at 11:00 a.m.

didn't use the gym so can't comment on that

my suggestion is to extend it to 10:00 am so families with small kids don’t have to get them out of bed early

having to pay for wifi when it say their is free wifi

fault of their own but some things were closed due to covid like the gym

free shuttle to the airport was so great! bed was comfortable!

wifi too slow

and they got good food too/ room service

we enjoyed the breakfast. it was one of the best we have ever had.

staff was amazing and the breakfast was great. room was also very nice

all of the amenities, from the weight room, fire pit,pool area and breakfast

the kitchen was great, but no oven made some things hard to cook

prepare to bbq near pool- the accommodations are incredible

didn’t have laundry place i would like to wash some of my kids clothes

so kids couldn't go swimming like they wanted

close to universal. complimentary breakfast. friendly staff. clean hotel

it would have been nice to have cut fruit at breakfast.

the pool was under renovation

the olio restaurant had great breakfast and food

location is fine. package was without breakfast.

the staff was very helpful, and our breakfast at the hotel restaurant was top notch

room soundproofing needs to be improved to meet higher standards, and the breakfast area needs to be more clean and tied

breakfast on sunday morning wasn't available until 8 am

parking is a little tight for bigger cars

room was big, close to shopping and universal, felt safe and had laundry facilities open 24

wifi is awful in rooms - had to go outside in the 90' heat constantly to get messages and emails to

the rooms are spacious and clean. the bed was comfortable. the secured parking was a bonus

we ordered some room service and it was quick, hot and fresh

towel service at the pool

we got in close to the drink bar closing and the guy was very nice and made it worth our while

me and my kids all came home to bed bug bites on our bodies. never staying there again.

quiet and family friendly even tho we have no kids.

nice gym facility and lobby area

my kids loved the pool and swam in it and played with the supplied range of balls for hours

room service was loud knocking on people doors and vacuuming in the morning when i sleeping.

the sauna at the gym was broken

great location , comfortable beds, bery nice gym and pool

the room service

great location, awesome size rooms and great complimentary happy hour and breakfast!!!

needs more pools and spas and better gym

gym was closed and is not disclosed on the website, that was a big bummer

favorite part about the trip was the complimentary breakfast, it was delicious and it was one less meal we needed to figure out and pay for

we enjoyed the hot spa and gym

the gym is amazing

house keeping team threw out my brand new underwear and one of my brand new gym t shirts

the bar and eating area personal were very kind and welcoming

nice, modern rooms. good towels. close to the airport. food at the bar was good as well.

the newness of the hotel. modern and efficient comfortable beds. nice gym

gave puzzles and toys to my kids

pet fee communication and soundproofing(party going on upstairs)

stop going for the reason the heather of the pool wasn’t working and they would charge for the property but now amazing pool heather works and

spa was broken, they charged my 30 for a 20 minute early check in, paying for parking but got a

i loved the balcony & the late check out was a plus!

great food. comfy bed. gym was excellent for a hotel.

was a child dance convention or competition or something and the place was crawling with kids and moms

good food options close by and coffee available at the bar in the lobby

great location for universal. nice pool and gym.

grill open for breakfast, but room service only

the building probably needs a renovation but the hotel is clean and room service works great

clean, accommodating (early check in), nice bed.

it's in walking distance to so many restaurants and bar type places, plus right off the freeway

pool heater was broken so water was cold but it was ok the kids still enjoyed it.

inhouse laundry was very useful and the location is very convenient in glendale

didn’t like the pool my kids went swimming and it was very cold, even though it’s in the middle of

we loved the location, and the breakfast variety was great.

room was spacious, staff were attentive and professional, breakfast was more than adequate

the staff were excellent, especially dennis in the bar and luke and paul in the restuarant

in mind that if you need the free shuttle to or from the airport, you need to request the service 2 weeks in advance

the shuttle driver was polite and on time

is a free shuttle to and from universal

bar and restaurant staff were neglectful and it was frustrating both times i was there

breakfast needs more variety.

inconvenience was that the pool wasn’t open for the kids to get wet but they still had fun the breakfast made up for it

breakfast, when it's gone, it is gone

honestly i like their that's shampoo and conditioner from dove and i love their breakfast

they accommodated an early check in and provided a secure parking lot. thank you!!

like the free breakfast, comfy beds, & the nice welcoming staff

i let him know i requested an early check-in

i enjoyed the free breakfast and the clean room.

allowed early check in with no fee clean room

upon check out was offered coffee, juice, and a small breakfast before we left

convenient location. great friendly staff. clean. nice breakfast buffet. pool!

laundry room could be bigger or have more on different floors

excellent breakfast and overall stay

was excellent and clean, pool was very clean with lots of seating and towels, breakfast stayed well

pool and fitness rooms are closed!

water refill is available at the gym on 2nd floor and just available there; it would be nice if there's a water machine on every

my kids loved it

they did not even have cereal for the kids

the gym looked decent although i didn't use it

minor - the gym wasn’t the best kitted out but you can definitely manage a workout of some sort

kept property and i liked that it had a mini kitchen, fridge with ice maker, dishwasher, pans, utensils, etc

property is clean, modern and practical (wifi, washer/dryer, gym, and pool, ironing board and kitchen) in a great location for walking, eating and shopping

kitchenette very nicely designed

free breakfast was very nice

the lobby the section where you have dinner at and breakfast the rooms the elevator.

kids enjoyed pool

had early check in but the bathroom wasn't fully cleaned and had large chunks of hair all over it

no room service for breakfast and buffet line was long and slow

the room service was great too

the swimming pool was very murky, and the spa is closed for renovation; i feel like this should be listed

on site was phenomenal, we needed up eating most of our meals at the restaurant and with room service after long days at universal studios and disney

boutique hotel, we always stay at the garland when visiting our kids who live in sherman oaks

great pool and hot tub, the gym is nice and the atmosphere was wonderful

the staff was all welcoming and helpful. the room service was fast and delicious.

kids really enjoyed the movie nights they had out there

the pool is so fun, with good food, and excellent service and it’s open till midnight, so no matter

water filter was amazing and a highlight, also the gym and the laundry

gym, the fact that we weren’t allowed to use it after 9pm

service (room service or pool-side service) may be slower since they may not have the staffing needed

how uncomfortable the beds were, the expensive late check out fees.

the food the bar drinks the room service everything was great my kids definitely loved it

breakfast buffet i would if they ore section for kids to eat!

early check in

enjoyed being able to see kids from my room

wifi is very unstable as my room is right next to lobby

they offered free shuttle to local

service. pool. quality of mattress

especially traveling with kids, but it didn't change my mind off a great

it was crowded with kids and adults and not relaxing

has sparkling pool and spa and spectacular lobby

ready when it came to check-in time so alexa at the front desk was able to give us access to the pool while we waited and she compensated our parking for our two night stay

liked the gym facilities and the bar where you could order food.

breakfast sucked but that was mostly because of coronavirus regulations at the time - everything

very clean, morning breakfast was easy & simple

made it in time for breakfast

it is giving standard gym shower

i have two kids with disabilities and really needed a nice, clean, stress-free night

easy check in & allowed a late check out. beds really comfy.

no continental breakfast option bathrooms did not have fans

we arrived friday evening about 8:30 and after getting settled, chose our breakfast order and hung the notification on the door; it was probably about 9ish

there was a laundromat inside the premises so i coud do my laundry (been traveling for several weeks) for little money

no jacuzzi in the pool.

rooms are nice and clean and the beds are soooo comfortable and i love the pillows the most, the breakfast is different

no jacuzzi and pool not heated in november.

services offered both in the rooms and on the property such as a refrigerator, microwave and laundry service

nice gym too

very clean. nice gym.

fast valet, buttery soft bedding, newer windows, quiet pool, soft-close doors, very friendly staff

had some wood bar underwear that i kept hurting my knee with and chair has a wood beam across the legs that i

the gym

the bar closed too early

wish they had a jacuzzi by the pool.

little things made our stay better like a spacious room, dog friendly, gym and beautiful pool deck

have to go a block down the street for gym.

love the quaint character of pasadena pool and spa hotel

i booked the room so the kids could swim but it just wasn

which makes the area a little bit concerning and less attractive for a comfortable stay with kids

room service does not come

use the gym you must get the front desk personnel to open up the door rather than being able to use your

good facilities and easy to get to. laundry was good to have.

closed to universal and the hotel offer early check in for free

pool and guest laundry were really appreciated

restaurant, bar and live music were also very pleasant

the most amazing room service food

was friendly gave the kids free sunglasses from hotelview was beautiful , could see hollywood sign from room

brand new hotel. great bar -- maybe the best hotel bar i've been to.

location, roof top pool, and bar

unfortunate people who are homeless try to hang out in the back parking lot and it can be a little scary at times

people were nice and the parking was secluded.

entrance to the parking is narrow and i was a bit anxious

parking was located behind the motel, well lighted and clean

the wifi was horrendous