the pool wasn't open

late check out at 1pm...thank you, the bathrobes!

we really enjoyed the spa it was a nice area to relax and disconnect

restaurant served delicious meals and sauna/spa were relaxing

loved the spa area

i like spa and it s close to promenade

the spa was wonderful and the staff was friendly

breakfast, no parking and the bed comfort wasn't that great all compared to the previous years that we've stayed

the exterior and parking could have been better. expected a bigger pool and spa tub.

wished that the spa area was open until 11pm instead of 10pm but that would be it

floors were always wet and slippery due to the location of the pool and people letting their kids run wild and not dry

the pool wasn’t very clean

plastic dishes and forks for breakfast.

the gym was well equipped, the breakfast was satisfying, the staff was courteous and the rooms are big

i liked the breakfast and they kids enjoyed the pool

location, facilities, breakfast included

the gym right next door

really appreciated that the receptionist let us do a free late check out due to the interview through skype we had, on the morning the day we were leaving

we liked not having carpets and the breakfast was plentiful with a croissant, cheese, cretons, fruit, a boiled egg and two mini muffins

breakfast was good with too many options

comfortable beds. great location, close to everything and not far from casino

laundry facilities on site

its very close to all the attractions in ottawa and the casino

we have a favorite room and it's the queen spa room with the oversized bathtub for two

have stayed here many times and we have a favorite room, the queen spa room

drunk people in the hallway. pool closure is too early.

pink mould on the shower curtain liner, not all the lamps were working, rust on the disability bar in the shower

it’s close to the casino

late check out that’s what i like the most

the spa was closed off, was not warned

only concern is that parking is not very convenient if you are arriving later

they need scooters for the elderly to get from hotel to casino and back.

the steak of room service is delicious. best of all.

i like the location, very clean, good restaurant and most the casino bar is amazing

the room service

restaurant not open meaning we had to go out and then no time to use the pool.

the breakfast was wonderful as was our server

was not right with the refrigerator- as were checked in, i had to wipe pool of water on the floor in front off refrigerator

breakfast not included

the service, although cordial was way too slow for a breakfast

the spa bath did not work

staff was responsible and nice. always available to help. many breakfast options.

great location for walk into the city, useful microwave in the basement, good breakfast

breakfast was good and started at a earlier time

the spa bath was amazing, and the complimentary soap and such was lovely

pool was out of service/renovations

pool was great for the kids to unwind

the functional kitchen was a pleasant and welcoming surprise

kids love the pool but they didn't love had only 30 minutes there

at the reception was excellent, we came in early and check in was not till 3pm but he was able to accommodate our request for an early check

big modern suites, fully equipped kitchen

how big the room was and the kitchen!

location for riverside festival, nice to have a kitchen and separate bedroom

the kitchen has everything one can need (no oven, but stove, microwave, fridge, etc

hotel, perfect location, apartment style with a living room and full kitchen separated from the bedroom

kids we re not comfortable

loud noise from other bedrooms. you can hear everything

changed their menu daily so you cannot look at a menu or know what you would like to order for room service as that is not possible with new menu every day

wifi was very slow

we were put in the middle of a bunch of rooms with kids and their parents of a hockey tournament

help us out with the sofa bed at all, we tried to exchange a 5 dollar bill for coins to use the laundry and apparently they didn't have change but two mins later you could see they had tons of

kids enjoyed the pool. breakfast was good.

the kids had a great time and they were playing

nice gym and pool

pool

our room was beside the laundry room and it was a bit noisy.

well appointed room, equipped with mini kitchen and balcony with a view of parliament hill.

they accommodated us with both early check in and late check out

excellent breakfast

breakfast.

gym is way too small, the bathroom showers could ve had better tiling and a glass door

love the location, very kids friendly, and the room was very clean and spacious.

wifi is fine

it was inconvenient with 2 little kids

inform guests about how much they can eat for at breakfast, so as there are no surprises

poor gym, no nice breakfast

no bar service

only criticism is the fact that the bar staff didn't know how to make a whisky sour, but kudos for trying

pool was closed

very comfortable, clean room, great pool and gym on site

instance, i didn’t know about the exclusive lounge on the fourth four for free appetizers and breakfast until we checked out

hotel has a beautiful terrace bar that looks out over the canal and park

bed, large and comfortable room, friendly staff, good breakfast, excellent drinks selection

i liked the fourth floor lounge facility but it did get too busy at breakfast time

breakfast was not as expected as fairmont standard

gym is roomy, pool seems small (but good deck space) but for what it is mostly used for, our kids, it's a perfect size

everything about the hotel is quite new, which is very nice with gym facilities particularly

gym and pool facilities were great

the hotel had great facilities, i especially enjoyed the pool and sauna.

i like the gym, the pool was well maintained and accessible, but narrow, so it was difficult to get space

the ice machine, laundry room and vending machines were close by

we booked a room for 2 adults and 2 kids (11 and 14) and this room really shouldn't have been included in the search results

there is a laundry room and a small gym in the hotel

stayed for 2 weeks and got room service only 3 times.

although the wifi signals were pretty good, it can only be used for text messaging; voice breaks a lot; and

hor d'oeuvres and breakfast was wonderful

the pool was a big hit with our kids and we went swimming several times during our stay

chose buffet for the breakfast it was delicious but has limited selection of food

lovely staff , lovely restaurants. really enjoyed the bar and jazz on wednesday

a view from window, room was large and clean, pets are allowed, and wow what a great menu for breakfast and for dinner many choices and supports local farmers so always a plus when from farm to

all good staff room service

having a kitchen and laundry en-suite was perfect

suit was extremely spacious, amazing full kitchen, they have all you need and more

wifi a bit shaky - might be the room location rather than anything else

it was spacious, the kitchen was great and the extra bathroom was useful especially with a teenager

the restaurant and bar were excellent, both food and staff.

got the last two, thin towels at the pool

pool and hot tub awesome breakfast awesome a little pricy sooooo clean

hotel, good restaurant, friendly staff, good gym and pool, very comfortable bed, excellent location

good wifi

spa suite – king bed

just need go turn it on about 15min before use in off peak hours)

kids running up and down our hall at three oclock

a few kids in hallway were a bit noisy but nothing terrible

pool area not conducive for kids. pretty blah. but clean.

they have a very nice pool and whirlpool

t open) and very limited restaurant and room service options

room service was exceptional

the only reason for the low facilities rating is due to covid restrictions around the gym

room service due to covid

katie was awesome and made a difference also arranging an early check in for us

didn’t have cutlery in the kitchen, otherwise a fantastic room.

gym, lounge with a view, meeting rooms etc

the staff were friendly and extremely helpful. i was able to get an early check in

spacious and the kitchen was very well stocked with utensils

comfy bed good cooking facilities , laundry facilities

though there is no sauna as stated in the listing, there is a 24 hour gym with a pool

food was delicious, service was bar none and perfect location to see

kids room

the children’s room with the toys was not as fun as the kids were hoping from the picture.

enjoyed that this hotel had a kids rooms/arcade room

was using the hotel to quarantine so it was good for that -- clean, private, good room service

good restaurant in lobby area and breakfast buffet met our needs

liked the location of the hotel, the wifi was strong and the front desk was very polite and helpful

pool was clean and kids enjoyed it

the comfy suites, 24 hr laundry, complimentary breakfast has an omelet bar and everything you could want

calming swim in the indoor pool

staff were amazing, they gave our kids freezies at check in due to it being so hot and set our 2 rooms up to be joined

bar and kitchen staff were amazing

but they did offer an alternative, but it was an 8 minute walk so we passed because of the young kids

after we mentioned it was our anniversary, room service brought us a tray with champagne,

was cold and called room service multiple times to get a blanket but there was no answer

the staff is the best!! very helpful wow!!! i like the breakfast at the restaurant thanks

the pool was a key reason for picking this hotel for our kids

they asked us before offering nice gifts to the kids and the kids loved the toy gifts

got a gym and swimming pool, aside from being central

the pool was particularly good for a hotel pool - deeper and longer than usual.

the room service options are also very good and i ordered food in from ubereats often and this worked

clean, had a swimming pool and gym, large bathroom, laundry facilities and room comes with a

it was end of room service hours about 9:25pm when i ordered my first night there

wish the pool was deeper

having very noisy teenagers on the top floor, the noise made by these kids was horrendous, and although i complained to reception twice they still continued until long

was a bonus, and they let us keep the car in parking for a while after checkout while we went for breakfast and did some sight seeing on the monday before we left

had two kids and had to carry everything up to the hotel

didn t work, no daily room service, had to go to receptionist to get coffee pods every day,parking at motel very

the breakfast was super slow, it delay the check out

great gym and lots of restaurant options nearby

i guess ... a pool and/or hot tub would be nice and a bar just to have a drink and watch a game.

only being allowed to order room service with no access to a restaurant in the building

having to pay for wifi

staff, bed, location , restaurant breakfast.

water in the pool, too cold for kids.

the spa and pool are okey, not great

the kids and i loved the pool and hot tub. the bed was super comfortable. the shower was huge.

staff took care of us though helping easing the movement of sleepy kids late at night

location is very beneficial room service was delicious desk and valet service was excellent

didn’t love the bar because they didn’t have many options but the bartender was really nice

walking distance to downtown comfortable beds nice bar within property

gym closed due to covid

clean rooms, comfortable beds, nice fitness center, nice bar and commmons area

very good location, nice rooms, and nice bar in lobby.

i was able to get a late check out which was very helpful

the staff was friendly and the onsite laundry was a nice surprise

the hotel restaurant cocotte bistro has delicious food at the restaurant and for room service

kids enjoyed the ball court and ping pong table

functional wifi cost $10 per day; luckily i could tether my phone

is great, you can walk everywhere room spacious, modern and comfortable wifi great bathroom clean and

hotel bar was pricey but i will say the beers on tap and were very good.

having a full kitchen is a huge plus

staff were able to accomodate early check in

the room was big and spacious loved the kitchen in the hotel idea .

i was hoping to have the view of the golf course

layout of the property,gym

pool and staff

major thing that would stop me from returning::: the constant throbbing music in the lobby, the bar and even in the restaurant

parking was full!!! had to drive around and park quite far

the mini bar is very, very well stocked with everything you need for a snack or drink

were thrilled with the large size of the suite and access to a kitchen so we didn't have to leave the room to get food (we brought out own); we also loved the

large living room and nice kitchen

pool hours are amazing it s open until 11:00 pm

the location and the courteousness of the staff in allowing us to do late check out

there is a gym available 24/7

room service is bad, breakfast is below expectations and no enough space for breakfast

excellent gym

it was all great very clean and the pool was nice as well.

it was very convenient to have the restaurant and bar on site

clean room, super friendly staff, location closed by to downtown, free parking, laundry facility, gym, and pool

had laundry facilities onsite

would not exchange currency so we could do laundry and only way to pay was with cad

bar not at all an attractive place to sit and have a drink

our feeling was this more appropriate for a bar rather than a

opened too late they could not get the wifi to work no hot tub food left in frig from last person line up to check in or get

the room service was fast and the food was good

gym, it is so small and it was very dirty

laundry facility for long term guests, value for money

the house does not match the photos. the kitchen, the apartment, everything was old and dirty.

and the ice machines and the laundry

breakfast was certainly decent but wished for more traditional protein options.

of board games and movies on the website, which heavily influenced my decision to bring my kids there

we appreciated the gym access

great hotel, very clean and friendly staff. the kids loved that they had an outdoor pool.

clean, friendly staff, great breakfast, awesome pool!

when we arrived, i asked about the laundry room and we were told the machines were not working except for 1 dryer

i just went to the gym and worked out and

we chose this motel for the the pool but it was too cold

the pool was too cold to enjoy

friendly fun salt water pool welcoming friendly staff free parking restaurants close by fresh clean beds and towels early

was very cold and i had a complimentary late check out which was great, however we could not get back into out room after

location great, close to the highway. late check out was free of charge

clean room, it included everything with small kitchen and very clean utensils, comfortable bed, and a fully complete breakfast

loved that the room was cleaned every day! room was comfortable and kids enjoyed the pool.

love the pool, gym, and the room itself. service is really quick.

breakfast was good and pool was clean

convenient location. breakfast was actually better than i expected.

hotel is easy to get to and lots of parking available

the sandman was one of the few hotels that allowed pets and had a reasonable pet fee

my room had a mini kitchen that had a microwave, a stove where you can make a quick meal, plates, cups etc

location and shuttle

room service sucks now due to covid-19 hotel regulations

bedroom has a large bed, twin beds are up on a mezzanine so not ideal for kids

i really liked that there was free breakfast, parking and we had access to the pool and gym

we were surprised to find out there were both a pool and exercise facilities on site

kids running around. pressing buttons on the elevator.

breakfast can be better with more options to choose from

just the pool wasn't open but that's only because of covid

small negative was the pool chemicals caused eye irritation

the pool was little and kids were limited to play in it

wished the pool was open a little later

the common areas/pool/gym are understandably closed, while the laundry room is accessible

the gym was in decent shape - clean and well stocked but a couple of the weights were missing

of covid you can only book a one hour time slot for the pool and it's first come first serve to book ahead of time

decent breakfast with choices of scrambled eggs, ham, baked bean, pancakes, toast, fruits, cereal

woman who checked us in let us choose our room when she saw how excited my daughter was about the pool so we chose 1st floor and we ended up being right across the pool

staff were welcoming and accommodating. quick shuttle pickup to airport also very convenient.

good included breakfast, small pool and exercise room, convenient location with airport shuttle and sufficient parking, office facility

very new and has amenities like an indoor pool and a nice gym

the pool was warm and clean

loved being able to have a late check out

clean easy to use facility gym was nice

hot breakfast was great

great breakfast, quick shuttle from the airport at late hour

gym equipament obsolete and out of order. poor breakfast

kids friendly, and calm environment

the location, staffs, facilities, breakfast, rooms, air conditions, indoor pool, spa, and also cleanness

they offer a free shuttle from the airport which i used to do some business at the airport in the morning before

only found out after booking that the pool was being serviced and not in use until september.

ample breakfast - not an employee hovering over the choices as you decided what you wanted .

paid ev chargers were available and functioning

easy access from the main highway. room to park with a small trailer.

none of the facilities were open due covid (pool/gym)

good accommodation, clean and has really good breakfast. would choose again if coming to ottawa.

shuttle doesn't operate in the early, early morning, but the hotel offered to arrange a taxi to

would have liked to see a drink machine accessible with the ice machine as i had to go to the bar to get some can drinks

the bathtub in our room had a grab bar which i very much appreciated

so for both my kids it was a tough squeeze

pool and gym were clean and well stocked with towels

faster service at the bar and help desk

we loved the room, the pool area and gym.

wonderful place. i really love it. my kids enjoyed your pool.. stuff was friendly and helpful.

even tho there were lots of kids for a hockey tournament we didnt hear anything inside our room

clean rooms and amazing breakfast. wonderful pool area for the kids.

the breakfast was great and coffee and tea station was incredibly convenient

was a pint of bad milk in the fridge which i happened to serve my kids with (cereals)

my kids would’ve loved more time but we didn’t book

using the gym was always fun

bar and restaurant were awesome

my flight got in very late and they let me have a late check out!

o nights)

) you might also have some issues with connecting to the wifi, but communicating with the staff usually solves the problem quickly

very large rooms, restaurant, comfortable seating area while waiting for shuttle

the restaurant and bar area looked wonderful

the gym and pool are perfect, the spa services are top notch and the employees throughout the facility

salt water pool and hot tub were great, rooms are spacious, bed comfortable, jazz nightly in the bar with great food

tons of add on amenities like golf and the spa cons: extra cost for high speed wifi - the wifi was not working out first night as they were switching providers

great room service and delivery of ice/robes/ slippers right to your room

nice hotelud83eudd29ud83eudd29ud83eudd29,interieur pool very warm temperature perfect

breakfast was excellent

i wish i could use the gym but i understand the situation

very convenient to where i had to get early next morning. late check out was great.

the lack of food, no room service, only a continental breakfast is available.

ckup truck)

more than 8 kids playing football and hide and seek on the second floor was awful

appreciated the complimentary breakfast which had a good selection of items

my wife, two kids, and dog all struggled to sleep due to the noise

hotel was fully booked but only staffed one lady for the breakfast

it was crowded and busy with bus loads of kids

pool area was way too warm....more like a sauna. thus chlorine seemed to be too concentrated.

pool too cold.

the breakfast lack varieties and wasn t so healthy

nice, clean room. easy check-in. friendly staff. decent hot breakfast.

size and amenities of rooms. pool staff

they also knew we had 4 kids with us, there was no extra blankets for the pull out bed

tv was placed in a completely wrong and weird location direction which made it difficult for the kids to watch

everything, the suite, the pool , the gym , the people

was so great to have a kitchen, but would have loved enough supplies for everyone

heated pool, comfortable beds, very clear

the wifi signal wasn't too good

pool and spa was wonderful

the bar downstairs was really good - way better than i expected and the breakfast was fantastic

clean, tidy, well-kept rooms. ample parking. close to restaurants and shopping.

room was great, the pool and hot-tub where amazingly clean, the complinentary breakfast was a 10 out of 10

breakfast was awesome and the person working there greated us and asked if my granddaughter needed

king bed was spacious and comfortable

the breakfast area was not very clean. food on the floor and tables not wiped.

pool was small and no hot tub

the pool water was freezing!

the pool wasn’t available to use and i think the gym could use more selection.

the pool was very clean and the chlorine level was okay

swimming pool under construction

the lobby bar closed early on the sens game night.

breakfast food not enough option, bacon is overcooked

we also liked that there's a bar at the hotel to have a few drinks and snacks

the bathroom, it would be good to have a safety bar in the shower, the light around the mirror lit the room but the mirror itself was dark

breakfast included, pool and very comfy beds.

super friendly and courteous staff that provided immediate assistance (band-aids) indoor pool and gym areas are very clean and very organized the hotel is located very close to ctc and tangier

beds were very good, as well as the gym and pool

was nice and it was really nice that the motel had a central kitchen that the guest could use 24/7

there was a kitchen which you can use and free tea and coffee.

this motel has a great kitchen space for use by guests

place to stay, staff is very friendly, a good kitchen

the provided cutlery in the common kitchen area is very outdated (e

the balcony, staff, quiet, kitchen, cleanliness

coffee and tea we had in the kitchenette

like that our room was very clean and comfortable and all that we needed in a room with kitchenette

loved the in room kitchenette.

the rooms were comfortable, clean and had a very well equipped kitchen area.