large living room and nice kitchen

the mini bar is very, very well stocked with everything you need for a snack or drink

were thrilled with the large size of the suite and access to a kitchen so we didn't have to leave the room to get food (we brought out own); we also loved the

i like spa and sauna

restaurant was awesome and the bar was very nice

the pool was amazing

i love the spa pool and the ambiance of the hotel.

the place was nice and clean. very friendly staff. awesome outdoor pool

wished that the spa area was open until 11pm instead of 10pm but that would be it

great property and location, amazing value and free parking. will definitely return

una inside and large hotubs outside) with lots of seating

check in and check out was quick and easy, the room was clean and comfortable and parking was easy and free

the room was nice and comfortable. the pool was beautiful. love the fire outside!

the pool wasn’t very clean

then went to the room, before i opened the door, i realized that this room is beside the pool and gym that there are much nosie

breakfast was included and lots of staff to help out. pool facilities and gym was clean.

i wish there was a hot tub in the pool area other than that the place is great.

the value, breakfast, pool and most importantly, it was very clean.

the gym right next door

the gym is available 24 hours

staff very nice, clean, comfortable! the free gym next to it is amazing!

a fantastic gym and the continental breakfast was more than expected.

location, facilities, breakfast included

nice cozy and clean. great breakfast

the outdoor pool was right in front of the room. the kids loved it. the room was clean.

laundry facilities on site

the outdoor pool was right in front of the room. the kids loved it. the room was clean.

upgraded my room for free, putting my young daughter and i closer to the pool for a shorter walk

gym facilities, comfortable bed, nice big room on secure floor. very quiet and great staff.

casino shuttle not always available

and they always allow late check out for me which i truly appreciate

the spa was closed off, was not warned

large room. comfy bed.two great lounge chairs. spacious bar and restaurant.

location is excellent and the free parking was an excellent perk

temperature of the pool and the spa was not warm enough

we enjoyed the spa and the outdoor pool and the view was just stunning

the breakfast buffet was way beyond expectation and enjoyed the atmosphere that the great staff ensured

room service, prime rib was amazing

fact that there was no breakfast because of renovations mgmt wife and i are both diabetic and rely on this meal it is very

no free breakfast

the pool was relaxing extra touch

clean, quiet, fast and courteous servives, great affordable breakfast, plenty of

swam in the pool, beautiful views, and super comfy beds

the spa bath was amazing, and the complimentary soap and such was lovely

lovely room with a spa tub. very clean and comfortable.

the hotel room has a big spa bathtub and i liked it so much

the spa bath did not work

the breakfast was good, but not really that hot. the staff was really friendly.

pool was great for the kids to unwind

we just stopped there 1 hour and rashes started on face and body of my kids than i informed to reception, i said we can’t live here please refund us but they said we

when i got to the room it was without kitchenette that we wanted

pool was great for the kids to unwind

kids love the pool but they didn't love had only 30 minutes there

bedroom has a large bed, twin beds are up on a mezzanine so not ideal for kids

hotel, perfect location, apartment style with a living room and full kitchen separated from the bedroom

kitchen was stock with everything you need

kitchen was large and well-supplied for long-term stays (full-sized frig and freezer, microwave,

loved our hotel suite - it was just a regular room , but it had a bedroom , full kitchen , and living room with comfy couch

the kitchen has everything one can need (no oven, but stove, microwave, fridge, etc

the locker for room service was next to our room and they started early sunday

wifi is very poor and hardly ever get a connection in the room

noise by kids running in the hallway at 7 am

loud noise from other bedrooms. you can hear everything (tv, dogs barking, kids, etc)

buffet breakfast was good - i believe it was an additional $16 per adult and $8 for kids

proximity to everywhere we needed to get to, comfortable room, great walk-in shower, nice laundry facilities, lovely breakfast and also quiet location

kids enjoyed the pool. breakfast was good.

everything was great. maybe add lounge chairs to the pool area.

i also like how the management carefully controls use of the pool and gym during

the breakfast staff were also very friendly

enjoyed the mini kitchen and the very comfortable bed

room was comfortable, with room service available for added convenience

getting room service was easy, which can be tough in some other hotels

breakfast much better then in other equivalent hotels we stayed at previously

they gave us late check out which was very helpful

i said that because the kids usually love a pool and they wanted to go swimming

wifi is fine

ordered room service for breakfast

hotel is beautiful, the room is amazing, and the facilities such as the restaurant, gym and lounge are so

no access to rooftop bar with kids

the room was besides the gym and we could hear weights being dropped, treadmill running, throughout the evening and early

very comfortable, clean room, great pool and gym on site

comfy room, nice gym, friendly staff

no shampoo or conditioner in the bathroom but there was bar soap so no big deal

room was next to laundry room, shouldn't be washing past 11:00pm

nice big room. comfortable bed. guest laundry.

gym could be maintained better, swimming.pool.would have made experience much better

we booked a room for 2 adults and 2 kids (11 and 14) and this room really shouldn't have been included in the search results

holiday inn. we liked reasonable rate, clean, breakfast and canteen staff. nice gym.

the bed was comfy. they had a mini gym & laundry.

pool area needs more chairs, towels to be available.

pool was a little small

stores have moved into rideau centre, leaving many store fronts for lease and a hangout area for kids

pool area could be equipped with some more daybeds or some other equipment to make it look a little

loved the early check in as it allowed my family to rest after a red eye

room rates include breakfast in the standard room rate

hotel has a beautiful terrace bar that looks out over the canal and park

i liked the fourth floor lounge facility but it did get too busy at breakfast time

breakfast and the restaurant at ground floor were enjoyable

really enjoyed the selection of foods at breakfast

location, historic building with charm, excellent food, great staff, nice gym

love the pool, the bedding and the soaps they use. the high tea at the restaurant is great

hor d'oeuvres and breakfast was wonderful

2 queen beds a sofa, chair , desk, tons of living room space, and a large walk in closet for the kids to play in

suite, unexpected as it was an upgrade super nice pool and gym professional and friendly staff beautiful views, perfect

spa suite – king bed

while we were there, they had some issues with the wifi

patchy wifi sometimes.

we accessed the wifi without issue

the gym was well-

poorly equipped kitchen for long stay guests

i had to ask her about the wifi

the gym and pool looked really nice but we didn t have time to use

location. staff. gym.

location, breakfast, hotel bar and restaurant exceeded expectations

hotel , very good location , very good breakfast , not expencive parking, modern , nice staff, wifi is very good

my kids were freaked out and i was worried for my car

i asked for early check in and also to be on the top floor and since they said it was quiet they has no problem

we were disappointed they didn t have room service and instead of a nespresso machine a keurig or room service for coffee could be added

the only reason for the low facilities rating is due to covid restrictions around the gym

the parking is cheeper and easily accessible it will be awesome if they provide in room care for kids

poor amenities for that price

room was not ready by 2 pm and i was told to wait at the reception with my 2 kids

room service and all other staff were

thanks to concierge andrew campbell for really going above and beyond and making sure that the kids received the

was closed and the kids were hyped to use it and thats one of the reasons we selected the hotel

there is a gym and guest lounge on the premises and the front desk staff are very helpful

we were able to do laundry and cook a meal

comfy bed good cooking facilities , laundry facilities

spacious and the kitchen was very well stocked with utensils

brand new high quality kitchen utensils

kids room

i did not have breakfast at the hotel .

enjoyed that this hotel had a kids rooms/arcade room

it's a great hotel, my kids love the swimming pool and teen's room with activities.

gym equipment a little bit old.

after we mentioned it was our anniversary, room service brought us a tray with champagne,

room service was excellent

gym and pool kind of disappointing but ok in general.

free wifi

buffet breakfast was great

very spacious, and clean and had all the amenities for perfect relaxation such as a well-equipped kitchen, full-size fridge, dining table, two television, and a work table

laundry and dryer very useful breakfast very good parking closed size of the room

my kids did not like the menu for the room service

kitchen and laundry facilities were very helpful

bar was also very nice

she gave me a late check out cause booking

we couldn t use the gym due to covid but we were very close to a lovely running route by the ottawa river

room service was a little slow at times

there is a restaurant with a bar on the main floor

was cold and called room service multiple times to get a blanket but there was no answer

room service is not up to the mark

room was very nice as were the exercise room and pool

the hotel bar beer and wine was too expensive. nice place but....

was no washing tablets in the hotel shop so we were unable to do our laundry, restaurant is quite expensive and staff could have been more

the pool was not heated

it was nice to also have access to the gym

as always with room service not hot enough.

decor was a bit tired pool and hot tub water was cloudy

wifi inaccessible first until staff gave me the free code. ac poor but staff fixed it promptly.

water in the pool, too cold for kids.

for a couples outing without kids

we had antibiotics for kids that required fridge so staff kept our stuff in their kitchen

mini bar fridge and safe

the hotel bar was good as well

we had antibiotics for kids that required fridge so staff kept our stuff in their kitchen

the gym was good!

very good location, nice rooms, and nice bar in lobby.

they also have a quite and chill bar where it is very nice to take your laptop and work during the day or have a drink at night

marcus, the bartender was so lovely, the hotel bar was the destination end of day both days.

variety of the gym equipment would be appreciated

i travelled with 3 kids no sofa bed in the family room we got.

having very noisy teenagers on the top floor, the noise made by these kids was horrendous, and although i complained to reception twice they still continued until long

the breakfast was super slow, it delay the check out

no continental breakfast or swimming pool

didn t work, no daily room service, had to go to receptionist to get coffee pods every day,parking at motel very

beautiful hotel. we were right next to the pool which the kids really enjoyed.

well located, super comfortable, nice space for kids

kids enjoyed the ball court and ping pong table

felt like the family with two kids next to us were in our room at 6:00am

the bar had excellent knowledgable staff

the bar restaurant would not let my husband sit and have a beer while he waited for food to go

the kids upstairs running till 1am so the sleep was short

parking situation

layout of the property,gym

during the pandemic, i frequently use room service, but it did not exist at this hotel

room service staff was careful and friendly

we stayed in an executive suite and really enjoyed how spacious it was and the kitchen

poor wifi. not enough counter space in the bathroom

wifi was spotty and the elevators were out for a few hours

the staff is helpful and efficient, also works flexible to accommodate the late check out on parking

pool hours are amazing it s open until 11:00 pm

the location and the courteousness of the staff in allowing us to do late check out

there is a gym available 24/7

room service is bad, breakfast is below expectations and no enough space for breakfast

excellent gym

it was all great very clean and the pool was nice as well.

it was very convenient to have the restaurant and bar on site

clean room, super friendly staff, location closed by to downtown, free parking, laundry facility, gym, and pool

had laundry facilities onsite

would not exchange currency so we could do laundry and only way to pay was with cad

bar not at all an attractive place to sit and have a drink

our feeling was this more appropriate for a bar rather than a

opened too late they could not get the wifi to work no hot tub food left in frig from last person line up to check in or get

the room service was fast and the food was good

gym, it is so small and it was very dirty

laundry facility for long term guests, value for money

the house does not match the photos. the kitchen, the apartment, everything was old and dirty.

and the ice machines and the laundry

breakfast was certainly decent but wished for more traditional protein options.

of board games and movies on the website, which heavily influenced my decision to bring my kids there

we appreciated the gym access

great hotel, very clean and friendly staff. the kids loved that they had an outdoor pool.

clean, friendly staff, great breakfast, awesome pool!

when we arrived, i asked about the laundry room and we were told the machines were not working except for 1 dryer

i just went to the gym and worked out and

we chose this motel for the the pool but it was too cold

the pool was too cold to enjoy

friendly fun salt water pool welcoming friendly staff free parking restaurants close by fresh clean beds and towels early

was very cold and i had a complimentary late check out which was great, however we could not get back into out room after

location great, close to the highway. late check out was free of charge

i really liked that there was free breakfast, parking and we had access to the pool and gym

perfect for our kids

breakfast was not bad. kids were happy to use pool!

room did not have a safe box, so i had to carry my handbag all the time while going down to the pool and even to breakfast

bright, clean and nice breakfast.

missed not having the sausage for sat/sun breakfast

pool water was too cold. tub should have a hand rail.

only found out after booking that the pool was being serviced and not in use until september.

the big room and the breakfast

the pool was excellent

staff, excellent location, pool area and the gym weren't busy and we're very clean

close so i picked this hotel because of the proximity to the airport and the fact that they had a shuttle advertized

the room was great, excellent bed, a little kitchen at and the breakfast was amazing

love the pool, gym, and the room itself. service is really quick.

the gym was also a nice touch

my room had a mini kitchen that had a microwave, a stove where you can make a quick meal, plates, cups etc

would have liked clearer instructions on which wifi network to use (there were 3 in the hotel name) for the smart tv to work properly (-) i asked about wifi, and they said on the card, which is ok, but on logging in to the guest wifi i got no internet (-)i had issues connecting to the wifi and especially casting to the tv in my room. (-)not provide any details about the property (hours for fitness/ pool, nothing about how to access wifi, did not provide directions to location or room, did not mention anything about lobby (-)wifi (-)coffee in room ,no wifi info no tv channel guide ,someone tried to enter room during stay , no one at counter when (+)the location of the hotel, clean rooms, nice lobby, and free wifi/parking.

location and shuttle

rooms, new facilities and clean furniture, parking was very convenient

ike shouting on me) we are booked out

staff was excellent!! breakfast was awesome!!

breakfast was great and free shuttle to airport very helpful

we weren't able to eat as we had to get our shuttle to the airport but it looked great

pool area was nice and clean, gym facilities were small but everything worked

kids loved it

clean comfortable room, equipped with a refrigerator, coffee maker, and microwave, good included breakfast, small pool and exercise room, convenient location with airport shuttle and sufficient

the breakfast was delightful. the rooms had all we needed.

great location. airport shuttle. breakfast. gym. spacious room. helpful staff

breakfast needs more options.

clean, friendly, good breakfast.

place, the room is clean and big with a well equiped kitchen

shuttle service not24 hour

the hot breakfast was great and we e also truly appreciated the dog friendly atmosphere

gym is amazing and spotlessly clean

we left on monday morning and the dirty laundry was still there

the breakfast was given to me a check-in due to covid restrictions which consisted of a boxed breakfast

close to the airport airport shuttle clean roomss comfortable beds

great breakfast, quick shuttle from the airport at late hour

great breakfast, quick shuttle from the airport at late hour

pool was under maintenance

coincide with the price

service with the bar and kitchen

clean rooms comfy bed great location free parking shuttle to event fast delicious room service

the see through window from the bedroom), wonderful scenic view of the golf course and great room service

look to it

clean and comfortable room, decent hot breakfast offered and free parking

shuttle doesn't operate in the early, early morning, but the hotel offered to arrange a taxi to

don't think there was anything, we are from london ontario, so we had to take my husband and my kids ashes back to family in nova scotia, i hotel was ok

my kids rolled on top of each other by morning time

plenty of parking if you have your own car

very comfortable and the arrangements for breakfast were great, lots of variety ,and family friendly place

we loved the room, the pool area and gym.

wonderful place. i really love it. my kids enjoyed your pool.. stuff was friendly and helpful.

room design, the overall design of the hotel, pool, gym and breakfast

breakfast was perfect, wide variety to choose from

travelled with 3 kids and the breakfast wasn't as expected

not like the fact that the pool was under repair and closed, which is one reason i picked this hotel, otherwise i would have

only one person could book the gym at a time

clean rooms and amazing breakfast. wonderful pool area for the kids.

a little noisy when the kids were left unsupervised.

it would be nice if there was muffins at that time to snack on before the shuttle arrives

24 hour room service at a hotel by the airport would be a great idea

o nights)

traveled with two teens and they enjoyed the restaurant, pool and gym

wifi could have been better, it's a little weak & it's unsecured so iphones disconnect from it when

the restaurant and bar area looked wonderful

nice kitchen

this motel has a great kitchen space for use by guests

there was a kitchen which you can use and free tea and coffee.

place to stay, staff is very friendly, a good kitchen

the provided cutlery in the common kitchen area is very outdated (e

wifi was confusing didn t know if i was connected or not.

the gym was a good size and the equipment worked well

the wifi was easy to access and had a good strength

friendly staff, great breakfast, clean and comfortable.

i wish i could use the gym but i understand the situation

fact that i could pay an extra $25 and get a late check out on sunday

more than 8 kids playing football and hide and seek on the second floor was awful

maybe book a special room for hockey kids

night the kids were very loud in the hallway

breakfast area was crowded but for a

good breakfast and evening snacks. nice pool. friendly and helpful staff.

heated pool, comfortable beds, very clear

hotel was spotless clean, very friendly staff & nice pool & gym.

laundry and drier were charging 2 dollars each

when we arrived on friday, the kitchen area was made available to us for a family dinner, even without prior request

a bit crowded at breakfast due to a soccer tournament ...but food was good.

again having a kitchen with 2 kids is a life saver not having to eat out everyday

kids wished there were more pancakes than just 1 day on the weekend. lol

again having a kitchen with 2 kids is a life saver not having to eat out everyday

great place and great breakfast....will certainly stay with you again!!!!!!

second day i went to the bar and grill across the parking and was a lot more better

was closed for construction but breakfast was served in a meeting room and the hotel provided a list of very nearby restaurants

breakfast is absolutely amazing , fresh fruits and toasts are great. very friendly staff .

ths standard room had breakfast fully catered too but the upgrade led to my parents having to pay for their breakfast

we had a nice father's day breakfast with family

also, there were kids running up and down the hallway, shouting, banging doors etc

the pool is only a very tiny and shallow pool. we chose not to use it after seeing the size.

you should have one level with no kids like when you schedule a trip down south

great fitness centre

with young kids it wasn’t convenient

good breakfast variety and it was replenished often and quickly.

the pool and hottub, bar, and lounge were a great addition

the lobby bar was very inviting, nutan was an amazing, friendly bartender and the food was so delicious

the smoothie at the bar was a very cute idea

the gym and hotel layout was wonderful. i loved the new design and amenities, such as the gym.

) pool was nice and the temperature of the water was not too cold, they have a gym with a good veriaty of equipment

down fall was the bar food

it was nice having a small bar in the hotel and the bartender was very friendly

the room and pool

clean, had everything available ie laundry food drinks

the balcony, staff, quiet, kitchen, cleanliness

coffee and tea we had in the kitchenette

like that our room was very clean and comfortable and all that we needed in a room with kitchenette

loved the in room kitchenette.

the rooms were comfortable, clean and had a very well equipped kitchen area.