the pool is very cold. that will cause me to go to another hotel.

could of had a better breakfast selection.

the rooms were huge, beds were comfortable, and breakfast was a bit above expected.

you ran out of coffee before i got down to breakfast.

there was a very good assortment for breakfast

nice clean room, safe area, very friendly and helpful staff, good breakfast.

pool was closed for servicing.

tasty breakfast

also if anyone gets the chance to get breakfast do it

breakfast included, swimming pool, clean room, quiet, friendly staff

would have liked to have coffee available after breakfast ended.

comfy beds. was very accommodating to my kids and pet

good breakfast and pool locations

bed, breakfast, staff & pool

rooms, friendly staff, and the breakfast food was exceptional

great breakfast, friendly staff, wonderful location.

parking was horrible

very quiet, pool was great staff was wonderful

breakfast was good

no parking 4

staff was friendly, property was clean. good breakfast included and a nice dining area.

room was right across from their laundry room

we went for breakfast at 9:45 and it there was almost nothing left

the space. the laundry room.

breakfast was good pool was great

restaurant within the hotel and the pool for the kids

nice staff, clean facility, great breakfast reasonably priced

i wish they started breakfast at 6 am.

great location for our purpose. sparse seating. pool available

love the place! love the staff! super love the bar tender/breakfast girl!!

breakfast could be better but the hotel is clean and in a quiet location.

staff was very friendly, easy to find, ev charger was the main reason we booked our stay.

breakfast is good and if you’re looking for a nice quiet place this is a good inn

no pool and no hot tub or no exercise room

they have a nicer breakfast than hotels you pay more money for a room.

breakfast in the morning was one of the best i've had at a hotel

access to our room thru the bar area was less than desirable but wasn't a big

breakfast made to order with happy, talented chefs

clean large rooms and beds and tv and bathrooms etc breakfast good nice swimming pool spa and gym

breakfast was restocked quickly and frequently; our made to order food was good

did not have breakfast

staff was rude and was told there was a shuttle to the van adrenal and got there and was told ‘not today’ got back to the hotel and

breakfast was okay

shuttle to downtown venues

bed, great bathroom and decor, excellent tv with all of the pay channels available, breakfast was plentiful and delicious, cannot say enough good things about the

only complaint was not enough seating in the pool area.

huge room, great breakfast

the breakfast was good for a hotel breakfast and the location was amazing for events downtown.

was fantastic, the bed was comfortable and there is laundry for the guests

that they are functioning 24 hours, so you can check in anytime and have a snack at the snack bar at any time

did realize it was such a long walk to the devos place. not a very enticing kids menu.

spa is closed sundays and mondays and the pool was broken

every thing, i wish the spa was open.

for some reason the pool was not open

website did not mention the pool was closed! staff had to dance around that one.

it was easy to confirm my reservation, we were able to get a refrigerator and early check in, extra towels were supplies without issue

had a good breakfast in the morning

also, the pool is a bit small

friendly, clean, modern, shuttle to downtown, restaurant in the hotel for breakfast, room service, maintained really

we didn't get breakfast so i don't know what they had available

erin too displayed exceptional management skills as he worked both the check-in as well as the bar flawlessly

there was no room service, had to travel down to the bar to pick up my food order.

fact that the bar staff was friendly and didn't mind talking with you if they weren't busy

pool was very cold

but the people who greeted us, served our bar drinks and handle the breakfast buffet were fantastic

the pool was shallower then i expected but was still very relaxing!

and fitness center were really nice

skywalk to arena and fitness/spa

room service was very slow.

room service friend was allergic to cheese and his andwhich had cheese they said they makr a new

need an ice machine on each floor instead of having to go to the bar to get ice.

onsite bar and restaurant were a great option

didn’t include breakfast with the rate but that wasn’t a big deal as they do have a little bar and serve food

was awesome, the staff was top notch, very clean, modern rooms, restaurant and bar on site

they had just opened up the bar and they made a drink that seemed like they had been doing it for years

location, cleanliness, great food and a bar downstairs, great staff!

receptionists that were super helpful and friendly; the dj and bar on weekends was super convenient and fun

nicely updated hotel and rooms, great bar area, fantastic location.

and the food at the bar was wonderful, had the shrimp and meatballs

we loved the bar and lounge area

found a dirty wet washcloth and used bar of soap in our shower.

parking fee, bar hours (closed after concert and would have like to have one drink to settle after concert at

they were able to accommodate me for an early check in as well as a late check out and where overall just very

also i requested a late check out when i booked, yet when i inquired about it the evening

the bistro) was good although highly priced, swimming pool is ok, gym is tiny but ok, parking and location are great

had issues getting conjoined rooms (we have kids)

was a quick getaway for my wife and i without our kids

there was no pool for the kids to swim.

the breakfast was a huge variety & well stocked

the location is perfect for our early morning bus pickups at the car pool lot near by.

the pool was very nice and clean - great for kids

i asked for a late check out the day of departure and it was not an issue at all

i could not use the free breakfast, because it started at 6 and i had to be to work at 6.

breakfast was kinda

didn’t get to use the upstairs pool table and indoor pool because it was after 11 once we got back

breakfast was delicious

breakfast

tub and pool

experience and i am not the type to comment these things the parking lot and grounds of this facility are completely covered with trash and debris

only issue was breakfast bagels and donuts were hard like they were used over and over again would like to have

there were always people carrying baskets of laundry to other floors

very very nice here my room was very clean they make sure i have everything i need the breakfast could be better but the staff is very respectful and i would recommend this hotel the

big parking, clean linens. comfortable bed

enjoyed the restaurant for breakfast and the bar at the end of the evening

loved the adult time for the pool and hot tub

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

the pool was well taken care of and the hotel was easy to find and had lots of great places to relax

really enjoyed the pool and bar area. breakfast was very good but on the expensive side.

also beware the hotel shuttle service

staff was great!! friendly!!! kids loved the pool! i loved the comfy bed!!

friendly staff! hot tub and pool airport shuttle, nice driver

the fitness area wasn't stocked with any towels, water or fruit

the pool temperature was a bit shocking but the kids loved it.

it appeared that the pool was closed

the pool and hot tub were in working order and very clean

fantastic room. fantastic breakfast selection.

always very clean. staff is always amazing. breakfast is always good.

the manager and staff are so friendly! the room was clean and beautiful. my boys loved the pool!

room was spacious, clean, modern, & had a kitchen

kitchen area is small and very crowded, congested at breakfast.

the kitchen set up. the bedroom was nice and cozy.

very spacious rooms and very clean style in the kitchenette

didn't bring fresh towels were we requested, didn't change the garbage that was full in the kitchen and the bathroom and there was a nail clipping

didn’t like that there where kids wondering around unsupervised in the hall way when i was on my way to breakfast

cleanliness of hotel and excellent continental breakfast!!

personal & breakfast

the room above us was loud and running back and forth for hours at a time, the kids in the pool were rude and

it was ok breakfast was not great the fitness room was missing lots of weights

even has small kitchenette, satisfying breakfast

everything custom service was amazing the breakfast the cleanliness the rooms

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a bit in service

the adults loved separate bedrooms, the kitchenette and full size refrigerator

spacious, well laid out rooms. kitchenette. comfortable king bed.

free shuttle ride to the airport. ac worked great.

late check out

i needed a shuttle to the airport very early(5:30am) outside of the free shuttle hours, and they were quick to

i called the hotel to pick me up even it was not shuttle hour

called after i booked the room about the shuttle, they said the would pick me up the shuttle runs that late

it was close to home for a quick getaway with kids. staff was very nice.

the poolmaituation was very disappointing since i was traveling with kids

loved that the property had a restaurant and a bar at the hotel and the food was amazing for dinner and breakfast

would have liked the breakfast included.

the pool was cold.

the hot tub did not have much water flow coming from the jets. kind of just a hot pool of water.

to covid, there was no breakfast bar with the usual offerings

was very comfortable and the pool was fun the kids love it made sure they went every day and the breakfast was good and it was close to everything

because we stayed four days, we got tired of eating out, so it was great having the kitchen and buying healthy groceries instead

kitchen was well equipped

liked the staff in the front desk, in the dining room, housekeeping, pool was clean the green area

there no bar like advertised

stairwells, and for as big as the hotel is there should be laundry on each floor there are too many rooms and too many guests for only one washer and two

we got dressed had breakfast which was still provided and was informed that it may be until monday when power could be

the guest laundry room was a wreck mainly because there was no trash can for the laundry room

also, they couldn’t make change at the desk or have a quarters machine for the laundry

breakfast was great,there a very nice well dressed lady making sure things were clean and tidy and

staff were friendly. breakfast items were great.

the noise from the laundry room next to our room (219).

clean nice hotel. great price, nice breakfast.

good exercise room when it wasn't overrun with unsupervised kids.

parking

gym equipment

offer free breakfast.

entry and parking lot needs to be paved, or fixed

prior guest's bar soap and hair was in the shower

to the airport, terrific airport shuttle service

proximity to airport, free shuttle service, nice staff

shuttle only to airport

location,friendly staff and service,convenient bar and restaurant.

the laundry room was nice

allowed early check in

there fire was in the laundry

no indoor pool.

laundry takes only quarters but no change machine on site and front desk does not make change

the staff, the fitness center

the price needs to be lower , no pool and no breakfast.

no coffee in the lobby at 4am for shuttle guests

flight arrived about 1:30am and the shuttle was not available

i wish there was a hot tub not just a pool

the comfortable bed, the breakfast service

room by the pool niçe staff clean just a great place to stay

breakfast could have had more selection was only coffee and waffles

room overlooked the pool and was right above the breakfast nook

pool

no breakfast or pool but understandable with covid

thought the pool was small for the amount of people swimming

wished the pool had and adult only hour and the alcohol could have gone a but longer too

pool was great and so was breakfast and night time food

clean rooms, friendly staff, great pool (althought extremely busy) breakfast is also hot and wonderful

hotel was perfect, the number of kids at the kickback, pool and breakfast was crazy but understandable seeing that it was new years

and a pool

missed breakfast due to early flight. pool was very nice and wake up call was appreciated.

the staff members were awesome. the kids had a great time in the pool area as well. clean rooms

the pool was warm

comfy bed, nice dark shades of window, full fridge, the stove, nice pool and hottub

said that pool was heated and i'm sure it was, but was still on the cold side

kitchenette & bathroom are spacious and well appointed

breakfast was very good seeing as though i wasn't feeling well be that waffle made my day

our basic room had full a full mini-kitchen

there's a nice fitness room and a smallish indoor swimming pool

list shuttles and when we arrived the sign said no shuttle service to the airport

it was quiet, clean, good location, and the breakfast was very good

there even a spa if i've is so inclined

the kids were always in the swimming pool

no deep end in pool.

warm pool. quality of breakfast

the pool area was super nice! kids loved it

balcony overlooking the indoor pool was unexpected but an amazing surprise for my kids and i

pool was clean and well maintained

took the kids here for a last minute, end of spring break trip

it would run for a very long time but after a few times of wiggling the handle it stopped and breakfast was great i didn't try the apple cinnamon waffles but they sounded and smelled amazing

we were on 1st floor near pool and front desk

the staff food and the pool

awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved the pool as well and it was 9ft deep in the deep so they definitely loved that of going

breakfast for working her butt off to make sure everything stayed stocked up the kids loved the pool as well and it was 9ft deep in the deep so they definitely loved that of going down to the

close to airport. pool & hot tub. breakfast & only $15 shuttle fee to gerald ford airport.

slow elevator. pool advertised as available but was not

got the kitchenette room

in my spa suite the tubs jets didn't work

the people up stairs were stomping around the jets in the spa rub barely worked

clean well located. decent breakfast. it was as expected and i appreciate that.

pool was so heavily chlorinated kids were coughing my eyes were burning never experienced this at a

continental breakfast.

was told the pool was open

the pool floor is too slick when wet and my daughter fell and she was walking carefully.

did say that they had a shuttle to the gerald r

breakfast wasn’t available this time due to covid but normally it’s great, also

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

there was no shuttle available at the time that it was advertised online.

loved the room and the option to leave your vehicle while you were traveling and the shuttle service to and from the

no restaurant / bar no breakfast

no brekfast no pool no gym

the beds were also super comfy and the outside pool and fire table was a bonus

my kids loved the pool. the fact you could swim and see planes fly over you.

thank you for having the pool open!

the complimentary breakfast and coffee were both very good

pool was a little small but that's it.

this property was absolutely a great place and breakfast was really good too.

breakfast was great. option for late checkout was nice.

spacious rooms, walk in shower, clean, free parking, decent breakfast.

pool and hot tub were great nice and warm

of the building facing i-131 --- don't mind the interstate view really, but the backside of the pool room wasn't great

vegetarian options at breakfast- need recycle baskets in the rooms and through out the

the room was large and comfortable. very clean. the breakfast was one if the better

that pool was only open until 1100pm.

breakfast not good. room is either too cold or too warm.

the breakfast was great!

pool was not working

swimming pool was nice, but small and there were no changing facilities there, which made things a bit

the breakfast was excellent!

staff at breakfast

the breakfast could have been better

very friendly staff, great breakfast, newer facility, very clean, state of the art, lobby opened all night with coffee, ice

location, appearance, breakfast was offered at 6am on a saturday!

breakfast was great!

great breakfast, location, comfy rooms, and friendly staff

breakfast selections were limited

two of my kids took a long time to feel better was tempted to take them to the hospital for inhaling that

we were surprised to see that the kitchen was fully stocked with dishes and cooking utensils

kitchenette was fabulous, the shower in my king size bed, breaking was was fabulous with lots of

the outdoor grounds could be better maintained with snow and ice on walks and parking lot.

staff was very friendly and helpful. breakfast was good

room faced parking lot on first floor which was so lit up the room was light all night

free breakfast always appreciated.

very comfortable bedding. shower was roomy. breakfast choices were good.

pool was shut down but oh well

i loved the warm pool, the free breakfast, the spacious room and comfortable bed.

breakfast was very good

breakfast was as good as they could do during covid. room was clean and comfortable.

our kids loved the pool

breakfast hours for the weekend 7:30-10:30 were later and we missed out.

homey and had all the kitchen essentials needed for us during our stay

good breakfast options

limited seating during breakfast

with only one pool it can become extremely loud and over crowded

booked a king room, along with what was listed as a full kitchen by booking

the climate of the pool, i think, can improve the water temperature very cold.

it’s a great space with seating inside and out, fire pit at night, gym and pool

the pool and 24 hour gym are a bonus

a small kitchen area in our room with sink, dishwasher and hob - clean room with new furniture - plenty

only thing that was inconvenient was that it was so busy that there were no towels in the pool area

4 different pools, great breakfast, kids ate free. water park for kids

in room: no creamers/sweeteners for the coffee. breakfast: dried out

great swim area, full hot breakfast, and sundae bar/movie the nights we stayed (fri and

was broke whole time pool was disgustingly dirty no breakfast like they said no bar it was all a

pool

the staff we encountered were friendly yet professional, the facilities were new and clean, the breakfast was complete and delicious and the location couldn't have been better

great pool, friendly service and clean building

the breakfast was great

clean and comfortable! wonderful breakfast. very friendly staff. conveniently located.

the full kitchen and additional seating - sofa

nice enough to pay for an uber for us to get back to the airport because the hotel s regular shuttle person had a personal emergency and couldn t drive us back to the airport rental counter

enjoyed the gym, enjoyed the laundry was free! nice room but fridge went out a lot.

there was a lot of trash in the parking areas

the pool was open but you sign up for times and we got the whole pool to ourselves

breakfast was wonderful. location excellent

breakfast was outstanding

a lot of other people were not watching they kids and they kept

the pool was surprisingly large and felt very safe

hotel was very clean and breakfast was really good!

the breakfast was great . the bed was comfortable

still the pool and hot tub needs to be warmer

didn't stay for breakfast as we had a 10

here was top notch: the staff, room, breakfast, wifi, pool

the tv was my fav. the breakfast was bomb. staff is very respectful and kind.