the pool was great. the breakfast was wonderful.

quiet location, great kitchen set up

parking

super clean, good breakfast and beautiful pool

the breakfast was the best we ever had in a hotel

not even as clean as pre covid aceptable would have rather slept in car but parking lot looked like it was for an abandoned building

in the hallway our entire stay; limited tv channels with no sports; ridiculously small pillows; parking lot lights malfunctioning; paint spills in elevators; front desk staff was

staff were super nice and breakfast was

fully stocked breakfast

there should be some fruit for breakfast bar.

example: you are staying in a room with a small kitchen area with plates, one coffee cup, no utensils to eat with and just not what you would

no under cabinet lights, so very dark in kitchen

complementary breakfast quality disappointing

breakfast was good, the ladies worked hard to do the best they could with large crowd.

nice bed, kitchen was good , breakfast outstanding

didn't eat breakfast although it looked very

great place to stay. the breakfast was very good and plenty of choices. we enjoyed our stay.

breakfast could be a little better

gym. a lot of the equipment was broken

i liked how convenient the app feature to pay for laundry is

breakfast was good

breakfast was delicious

usually, we're just happy with a comfortable room and breakfast, but this went way beyond just comfortable

indoor pool and delicious breakfast

the attendant doing the breakfast was extremely attentive

wish the pool would stay open 24 hours or later than 11pm

the hotel bar is a fun option to enjoy a drink after a long day

facilities in the gym were very good, had everything i needed for my daily workout

lobby exceptional!!! indoor pool and whirlpool awesome!

wish the pool was 24 hours.

loved this hotel all of the staff was so nice and i loved the breakfast and the pool.

cashier at the desk didn't know where the fitness center was and the pool area had a strong natural gas

the breakfast was great an it was available until so it made it more convenient

hotel was clean room was nice pool was wonderful staff was amazing

good selection of breakfast food

the beds and rooms were extremely comfortable and the pool and hot tub was very nice

i like the pool and hot tub/jucuzzi

pool was clean and so was the jaccuzi

need to atlest have pool open 24/7 for guess who stay/book at hotel. would be great

quiet. bed was comfortable. staff was accommodating for early check in.

the pool area was all around great

was a dirty bar glass under the ac unit, the filter was moldy or dirty, and a little dusty

hotel staff was very friendly, i was always able to get extra towels, the restaurant to serve the breakfast was amazing

breakfast setup was really nice however the food was really bland and several things that should

the staff was polite and waived my $50 pet fee for our problems

the pool was very nice and it was close to shopping and restaurants and not too far to the dance

i didn't like to that the pool wasn't open

nothing , i just decided to eat out ,didn't get up in time for breakfast

if the pool was open i would have rated them higher.

beautiful hotel and the rooms were huge and clean the staff was great and the breakfast was well laid out

car was broken into in your parking lot, while the car was parked under a light

smoking floor and the convenience of a laundry room on

how small the laundry room were

pool was too cold during our visit to go for a swim but it looked nice

my wife liked the huge spa bathtub. bed was big and comfy.

there was no hot tub at the pool

the pool area was beautiful and breakfast was well stocked and delicious

the breakfast had something for all

the pool area was beautiful and breakfast was well stocked and delicious

friendly staff, clean hotel inside & out, comfy beds & pillows, and good breakfast!

the pet fee was very reasonable compared to most hotels

breakfast was great with a big variety to choose from

nice breakfast area

and deb were so so nice and the free breakfast was the best i've ever had

did not have breakfast

breakfast was lacking, but sufficient for its purpose (place to sleep)

their breakfast consisted of a muffin and coffee or juice

the very nice staff, and the breakfast

breakfast, they have the money to do more with breakfast

not clean, cobwebs, dirty freezer/fridge, dirty microwave, no working pool, no breakfast, door lock broken or hard to lock, safety lock broken

staff was very curtious and friendly good choices for breakfast

very clean... & breakfast was awesome daily!!!!!

wish it had a pool.

clean. nice big room. big truck parking on street close to hotel. pay laundry in facility.

breakfast minimal

friendly staff (desk and breakfast)

great hotel - breakfast was great!

no breakfast. i guess they didn't show up for the shift.

clean, spacious, great breakfast

decent breakfast

nice and new facility with indoor pool and workout center.

the food at the bar was excellent and reasonably priced

lobby bar lady very helpful & outgoing

beautiful new hotel nice pool bar and restaurant. comfortable bed and nice room.

was very large and comfortable when traveling with kids

well-lit parking lot. clean, quiet and comfortable room. breakfast was adequate.

i loved the set up and how nice the fitness room was.

would have liked to be able to use the pool, the gate hadn't arrived is my understanding and therefore they had it closed until it could

our canadian dollar lol pool was closed.

food changes slightly every day, super fresh fruit (only early in the am)

here again: good staff, upgraded us to a larger room after we were informed that their were no kitchens in rooms despite stated in description

just some guys who were smoking right in front door main entrance, and my kids have respiratory infection

pool closed

no kitchen! it stated in their description of room there would be a

an i let them know that i had accidentally slept over an with only that being said they gave me a late check out which was 1 pm

the pool was wonderful and staff was helpful with our needs

the full breakfast was excellent. liked the waffle maker. bed was very comfortable.

almost everything. sorry you have to use bagged breakfast.

the staff are so friendly and the pool and the rooms are so clean have stayed many times before and will be returning again

nice kitchenette ,loved the free laundry service

room was on back side of hotel and has some odd steps to the lobby and pool but that is just getting picky

the pool and breakfast

absolutely excellent breakfast and lobby area

the lady who served breakfast was so kind, she had a nice conversation with my family and i

we enjoyed the room and breakfast at this best western.

you must tell me about the 75 dollar extra pet fee before checking out.

two women were begging in the parking

the quality of the hotel plus the pet fee was nowhere near $241 for one night.

parking

i checked in i was forced to pay an additional $75 pet fee after already paying it once with my booking through booking

pool was closed and we were not told this at check in (there was a info sheet out that said it was

just the smoking permitted on the terrace and pool area. come on courtyard, it's 2019!!!

liked the nice setup in the back with the pool an all

nice outdoor area by the pool with coy pond, grills and outdoor

is large with comfy and cozy seating areas, firepit, outdoor grills, ponds, and a swimming pool

chair in the kitchen was uncomfortable stained and low to the table the couch was uncomfortable and

breakfast selections were good however the eggs, potatoes and sausages were always cold

the parking lot was full, and i have to say the floor

staff, good breakfast, quiet, good wifi and tv, nice pool, convenient to where we wanted to go

room, we didn't use the outdoor pool but saw others enjoying it, rooms were spacious with full kitchen, two queens and a sofa bed, good selection at

the kids were looking forward to that

don't expect a lot from a hotel breakfast, but the offering on our stay was definitely below par

weren’t aware of until we arrived, and would have been annoying if we were travelling with the kids

breakfast was good along with the staff

my kids were really upset and there was nothing else to do at the facility and or to accommodate

hotel had an excellent breakfast bar and was a very clean hotel

only there one day but the lay out of the breakfast room i think could have had a better organized area and a variety of

no guest laundry, but the employee washed my kid’s jersey for free

due to covid 19 it was no breakfast

there is no guest laundry and nothing close by

didn’t have breakfast. access to parking lot littletricky with busy traffic

pool was clean

breakfast had a great selection, and fresh coffee plus located in a plaza for shopping and dining

receptionist very nice. breakfast was okay.

comfortable bed. enjoyed the pool. great restaurants nearby. walked around lake norman.

pool was closed, we specifically searched for a hotel with a pool so my kids could swim during our

good selection for breakfast, both hot and cold items. staff was friendly and helpful.

nice breakfast the next morning

friendly and courteous staff. good breakfast selection.

wondering why the pool is not open

quick and easy check in. love the on-site laundry and breakfast goes until 930!

clean and comfortable. wifi works great. the staff are exceptional. breakfast also.

quick and easy check in. love the on-site laundry and breakfast goes until 930!

the breakfast has lots of choices and was delicious

notify customers that no breakfast

thought the bar was only choice til i saw others placing an order

underground parking & loading area is out of the rain. underground charging is great

great location, plenty of parking

staff was very friendly. had dinner at the bar & cassie was an excellent bartender.

restaurant and bar in the hotel and the hotel location

location and breakfast

size was great, bed comfortable, room was clean, breakfast was better than most similarly priced hotels

not a dislike but the indoor pool was fairly small.

laundry room was clean with $1

the breakfast, the heated pool, and the cleaness and comfy beds.

no pool or laundry due to construction

the laundry room was

the gym equipment also needed repairs

elevator, gym, pool, and free laundry

the gym, the cables were broke on the weight machine. the washer broke while we were using it.

clean, pet friendly, good breakfast and gym

the breakfast is nice

indoor pool would have been a nice amenity, seeing as the outdoor pool is only open seasonally

kitchen was more than adequate with sink, microwave, apartment-sized refrigerator, toaster, and 1-2

kids loved the pool, we loved the option of grilling out by the pool while the kids played

front desk staff and the bar staff both

the pool was great!

gym is nice

we also enjoyed the indoor pool

hotel staff member that checked us in was wonderful as well as the night clerk and bar tender

great breakfast and coffee. loved the rooms. hotel lobby was great.

looking forward to when all covid-19 restrictions are relaxed and guests can serve their own breakfast

we never use the kitchen but love having the extra counter space

pool was strong

the pool was a bit cold so we did not swim as much as planned.

very clean. fitness room was very nice - everything worked in there.

comfy and clean, awesome breakfast!

breakfast was always being replenished, never ran out of anything

new room located us across from the ice machine and laundry - lots of noise, did not sleep well at all

the kids loved the pool an so did i

wifi did not work room was not really clean

the breakfast was great

good with plenty of parking

pool was outside

i thought the only thing that was a little tight was the parking lot.

the hotel is also right beside the interstate so it's very loud when you're in the pool

great breakfast and enjoyed the coffee hot chocolate bar - friendly staff

very clean and modern. excellent front desk staff and breakfast.

the breakfast was great

friendly, helpful staff. nice quiet area, great pool.