around the property, the amazing spa with all the wellness experiences, i did as much as i could

heritage and modernist design, stunning dining in a unique tequila bottle collection setting, a gym set in the

the spaces are immense the spa and the restaurant, specially ix’im are extraordinary, the casitas are

very nice, the pool spa quiet

spa, pool spa, villa plunge pool with hammock

breakfast service really two slow, 30-40 minutes every morning to get a pair of eggs

pool areas were not well maintained, the cenote and pools were not clean, the beds around the main

the location is just our=tside of mmerida. the breakfast was good.

the breakfast they give you is miserable and when they hand you the menu is ridicules expensive ,

breakfast average but pricy

at 0630am

the staff were amazing and attentive, the breakfast perfect

breakfast was great and there were lots of options for the free breakfast included in the room rate

we enjoyed cocktails and dinner and our own private plunge pool in the suite

make sure to spend some time wandering around the hacienda and relax by the pool - it's all part of the experience

everything was great hoped that we could use the pool a little bit longer like at 11pm

good bar restaurant clean room comfy beds great bathroom.

beautiful place to relax and the swimming area was wonderful we had our drinks by the pool

beautiful pool area, lovely breakfast in restaurant on site

it was close to the airport. the rooms were comfortable and loved the pool.

clean, nice staff, good breakfast.

breakfast

the breakfast was exactly the same each day: cereals

the bathroom is too small, i felt the room was too simple. and the breakfast was too simple too.

decent breakfast (but do not expect too

the pool looked good but we didn't have time to try it out

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

was nice to have a swimming pool, and it was super close to the bus station

the staff is very friendly and the hotel is clean. the hotel has a pool and you can relax.

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

beautiful gardens, very nice pool and lounge chairs

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

loved the pool

great rooms. lovely garden and pool area. staff very helpful and efficient.

i paid extra for breakfast but in the morning when i went to have my breakfast they said the kitchen is closed and they don't serve any breakfast (cause of the covid)

the garden pool area very wrll maintained kitchen staff waitersvery friendly and helpful

pool,rooms like on pictures,big rooms,friendly staff

laundry near by & plenty of places to eat nearby

very nice hotel in the city center. great pool opened till late evening.

oasis, serene and peaceful with a lovely pool with lush greenery and use of kitchen is very handy (grocery store in walking

service is even 10+, pool is cleaned all the time, they are always there for you to answer questions or help

the pool and exterior grounds were so lovely with comfortable, quality furnishings that made things so

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the premises

grand historic buildings with high ceilings and great outdoor spaces including a small swimming pool and garden with comfortable chairs & sunbeds

pool didn’t even work and it was halfway full

we didn't use the pool, but it looked probably the best of all

advertise the pool as part of the service and that was the main reason we chose the hotel but it was closed

the pool was the only thing that kind of look like the pictures

pool not clear, bathroom so old, shower curtain so old and dirty

is kiddie day and the pool is packed with screaming kids

staff

. adam) position parking bathroom

pool area and lobby were very nice

breakfast was not included

the pool was great, the margaritas were delicious, the breakfasts were very good

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting in the beautiful patio

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going a

you can have your meals overlooking the pool

perfect breakfast. nice restaurant on site. nice pool. good location.

the pool was very nice

the pool was nice, and the surroundings

very nice room for the price and location a plus with parking next door , breakfast delicious

wifi system needs upgrading.

spacious room, hot water, great location, pleasant staff at the reception, swimming pool, i have stayed here couple of time and will stay

comfortable hotel in a good location. nice rooms and the pool was too.

good location, friendly staff, swimming pool.

size of rooms pool staff cleanness of hotel

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

the old men at the bar were our

excellent location and suitable stay for family with kids

breakfast is good too

had three rooms, with a set of grandparents, then two families with tw kids each

restaurant limited for evening meal although good for breakfast.

the staff was really helpful, and room service was great

breakfast buffet very, very expensive. order off menu.

also i liked we have parking for the car we rent

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and

the room service was fantastic as we requesting food and drinks and it was immediately delivered

breakfast was great - eggs, pastry, yoghurt, fruit, coffee, juice the room was very spacious with

beds so comfortable, pool delightful, complimentary breakfast good, service absolutely exceptional, within walking distance of main plaza and shops,

bar had no soft drinks and no basics such as limes (they had run out - for all 3 days we were there

beautiful oasis around a central pool with a stocked bar and delicious restaurant on site

we stayed in one of the rooms with a private pool which was very spacious and well designed

breakfast great

equently walked up/down 50 steps

we loved being in busy centro; nice breakfast

l the cooking vapors goes there).

delay in room service and the valet parking was complex but that was due to the light event in the city

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry

we even got our laundry done which was a treat

the room was clean, good shower, and the pool and gym are well

there's also a gym with some treadmills available, which we didn't use

it has a swimming pool, a gym, fantastic selection of food for

beautiful place, greenery, pool.....all very nice!

it does look a bit old and needs some maintenance. the laundry service is overpriced.

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy chairs to sit on

t comfortable sofa on landing with a decent signal)

location helpful staffs strong, fast, and stable wifi nice internal common seating

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were near the reception desk/cafeteria

wifi was not stable at all

room was located very close to the swimming pool and the noise from people sitting there was by far too loud interfering with our sleep

kids in the pool were jumping in with

only lacks a laundry service.

we enjoyed the pool and the proximity to the town square

also room 59 was directly under water pump on roof in corner by laundry

there pool had too much chlorine.

pool area

the pool was nice .it had a shallow end so kids could use it.

pool area is always in the shade, not so good for

i like that it near food places and it got a pool

the room was very quiet and the garden area around the pool was nice to chill in the evening

pool too dirty to use

no spare toilet paper pool was neglected, very worn and dirty towels well worn

clean easy access swimming pool - the pool is easy to get to and right next to the kitchen for a relaxing snack in the sun

the pool is nice however there are no hand rails and the first step into pool is very difficult for any

we loved the pool, the cocktails and the breakfast

breakfast was

we were offered a free late check out, as we checked in very late on the first day of arrival

the breakfast was exceptional! huge servings beautifully prepared with excellent service.

we loved the pool, the cocktails and the breakfast

lovely pool, small bar and evening snack items, safe, nice breakfast

close to the city center, pool and breakfast were both great too

and comfortable room, swimming pool, laundry

has an attractive breakfast room and several public sitting areas as well as a beautiful pool

laundry on-site

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get out of it

pool is open 10am - 10pm

located, the atmosphere around the pool area was phenomenal for a couple in love

the hotel has a decent swimming pool.

clean, quiet ,attractive pool/lobby

rear of the building has weaker wifi and some bar music reaches from calle 62

breakfast seems to be a new service offering as it was initially not clear if it was offered

nice room, small pool but kids enjoyed it.

ery noisy) kids' birthday party going on

even my kids complained that it was not enough with 3 quesadillas or pancakes not to mention my husband ;)

super safe and clean and breakfast all six mornings was varied and exceptional

the breakfast was great

breakfast is really good it is a complete breakfast with protein, fruit, vegetables, coffee and

breakfast was very good as well as the pool which is properly mantained

best part of our stay was the service of the young man in the breakfast area

the pool was great to cool down and they had free parking next to the hotel

has a parking garage

interrupted zoom calls possible), very nice and helpful staff

the mattresses were a little too hard and the wifi very weak

i needed last minute parking and a coffee maker in my room and the staff made arrangements

went out while i was there but i used the outside stairs at pool end; out of their control i’d

courtyard with awesome trees and a swimming pool

every penny of 49 australian bucks ($us35); a proper hotel with a great back garden and swimming pool which is a nice respite from the city; super nice rooms - big with desk, a place to put

hotel has a cozy garden with a pool

garden with the swimming pool is incredibly charming