loved the pool area

location and gym.

cleanliness, food and drink options. bar restaurant was lively

bar on site

$98 bar charged was incorrectly charged to my room

the amount of money spent, i expect the amenities like guest laundry to be operational so after a very long day of travel i don't have to drive all over to find

location, spacious room, rate reasonable, laundry area

the pool

parking is not properly regulated, so 18-wheeler big rigs frequently park

laundry room had only two machines that worked

there's no room service

it was a great stay and the kids enjoyed the pool

restaurant and bar was very nice

pool was great.. hot tub was closed though

accommodated early check in

good hot breakfast, clean room, comfortable bed, clean hallways, secure parking lot

breakfast, room, facilities

clean, comfy bed and pillows, nice staff and great breakfast. nice jacuzzi and big parking

full of people and cars in the parking lot when late getting back

my family enjoyed the pool and hot tub while we were there

breakfast

we also enjoyed the amenities (pool, hot tub and gym)

we were on the 7th floor and didn't even notice there was a casino somewhere it was quite, we slept good would absolutely stay here again even the security guy

maybe need a little work on the continental breakfast..

the casino is smoke freeud83eudd26ud83cudffe‍♀️

pool and bed

we love the pool...

great pool and clean hotels, there was a massive room

dont like that the rooms surround the pool so it can get quite loud if people / kids are

i was also thrilled i was able to text message staff at the hotel with any questions and to order room service

they have games for kids

and when you’re a family, with 2 kids you don’t need a grown man behind the bar trying to get you to take shots every time you

staff was friendly, also breakfast staff was quick and clean

selfservice laundry machines available

pool was very cold!

the breakfast was awesome

the breakfast was lacking. there was not as many options as most best westerns.

i wish it has a swimming pool.:)

would recommend to families traveling with kids

spa and the fact that the gym is open 24/7 is a good thing

the parking lot with the sap that goes on your car.

probably the biggest disappointment was the wifi service

parking felt safe

each floor has coin laundry room for guests to do their own self laundry

in a quiet area, spacious room and there is a cheap laundry room.

they have a gym and small restaurant in the lobby

use the gym due to restrictions

the room was quiet and the gym was well maintained

the location of the pool is steps from any balcony so you can watch the kids

nice that the gym is open 24 hours

clean, nice, great location, great parking, pool open

i had a room with balcony, tub a view of pool

etc was cute, but no room service, limited selection in lobby

the room was quite comfortable, there were a number of restaurants in the area, a secure parking area, and the employees were friendly and personable

shower was very roomy and the wifi speed was great for getting a little work done and browsing

bathroom, the toilet board that slowly goes down to reduce noise, and the safety design of the parking lot, etc

no breakfast, but it wasn t a big deal. i ll trade the breakfast for the parking.

my stay include breakfast

wifi didn t work my whole stay nor did any of the built in tv apps because according to the front

breakfast options

big rooms, the cleanliness, the back sliding door from my room to the pool and the sitting patio

no free breakfast or jacuzzi.

the staff was friendly. nice size room, delicious and fast room service.

did not like that the dance competition was there the weekend i was there and the little kids kept knocking on my door in the middle of the night and running away

3ft pool not good for swimming and not to clean, great for kids, perfect for granddaughter

family and i enjoyed everything the best part was being able to go for a swim in the pool while a movie was being projected

gosh, those rubber ducks kept me and my kids entertained every single day lol

don’t serve basic hot breakfast such as eggs, sausages, bacon, white or white bread, fresh fruits, and spam

the breakfast . they need to put more effort for a hot breakfast.

breakfast and room

they have a nice little breakfast nook set up in the morning, there's an actual waffle maker, so you can make your own

free parking and breakfast ud83dude0b

gym although it was advertised

western or japanese breakfast options are included

there are a lot of restaurants nearby. the breakfast is very delicious.

not serving breakfast due to covid 19

also we got free delicious bento dinners every night in leu of breakfast that they no longer serve

room service had to be called twice for breakfast order, forgot salad dressing.

harbor view and the rooftop pool

the room nor the gym was spotless

was spacious and very clean all amenities were provided starbucks, and bar inside facility also a small convenience store

didn t have breakfast

gym has a wide variety of equipment and open 24 hours

con was that while in the room my kids were walking around in their socks and i noticed they got extremely dirty

if i was being picky i would say the gym was a very small for the size of the hotel

both my kids loved it here and didn't want to leave

fact that the pool bar opens till noon

positioning of the pool as it doesn t get sunlight for too long and the pool bar was closed in the summer time

the rooftop bar was not open for sunset on sunday

was hard to tell when some of the facilities like the rooftop bar were open

so many restaurants/ bar inside to choose from as well

the bar pool hours were too limited. the halo bar should be open until at least 11pm.

pool and gym needs a complete makeover. size of pool is a joke for a property this big

the kids explored the pool and exercise area and went down for breakfast tacos from the taco truck

small pool with no bar also the sun is blocked by the hotel itself.

i saw quite a few other families with little kids during our stay

close to everything, 12pm check out and heated pool :)

we love that they had breakfast as well which is something we didn’t know when we booked

i would have liked it if the breakfast was served until 10 am.

they have a peloton bike in the gym that was ideal

great location. clean. good breakfast. nice staff. good parking.

the security features make you feel very safe, the breakfast is awesome, and the hotel staff are all very friendly

we didn’t eat breakfast.

the guest laundry was great.

yummy breakfast

all the facilities were broken and under construction, including, gym, pool, breakfast!!

gym

the pool was the best feature.

with two young kids i didn't plan on leaving the hotel, so i tried room service

bar drinks were very expensive food was warm, not

friendly helpful staffs...from reception to room service

according to staff, they were working on updating their wifi and needed to do something in our room

nice service and nice breakfast.

i really loved the outdoor patio, the pool area and our room layout

great room with kitchen and full refrigerator. very clean

kitchen, close to cruise port, free breakfast

outdoor area with fireplace and pool/spa very nice

only downside was the pool bar was closed both times i went to the pool

the pool restaurant and bar areas were very enjoyable with friendly

pool bar wasn t open, restaurant was very expensive

pool food was pricey

bar in the hotel is very expensive, and we were coming from the 5* hotel in san francisco, however

extra comforters,pillows, trash change) place wasnt crowded, people and staff were nice, swimming pool is clean

location was good. had a pool, gym.

there were kids running up and down the hall late at night

the breakfast was also delicious and the kitchen staff were very friendly and hospitable

the kitchen staff very respectful, responsive and greeted us with smiles

i needed early check in and they took great care of us.

kids not able to eat breakfast due to misinformation from the desk with regards to time

kids want to come back and use the pool

it’s centrally located, always clean & has a great fitness room

great staff, awesome accommodations, wonderful breakfast choices

the room was very spacious. very clean pool/jacuzzi and friendly staff

the airport shuttle was convenient, and the staff was friendly.

the only downside was the attitude of one of the women working at the bar, who was rude and unpleasant

airport shuttle was very convenient

location and bar in the lobby bartender was great