visiting in february, the infinity pool was icy cold in the morning but a challenge and ensured i enjoyed it alone

rooftop bar has some good animation at night

in the hotel from staff to facilities, breakfast, wifi, room, bed, etc

my wife and i would like to say a special thanks to ana

breakfast is really good, hotel looks stunning

the wifi password printed on the room guide didn't match the real password, so i needed to get help

the pool area was great with an outside bar with a great selections for cocktails

great location. very good breakfast.friendly staff.

had a fantastic time here with a great room on the top floor overlooking the pool and the sea

great kids area, pool table, swimming pool

a unique breakfast served on a beautiful terrace

we loved the cozy spot by the window to read but also enjoyed lying by the pool

suggestions: add some umbrellas on the terrace and parking signs on the upper road

pool area was great

would have liked information at breakfast about the main course at dinner that night

an outdoor pool would be amazing

shame the pool wasnt outside

it had a nice pool and spa on the first floor

buffet style - kids really enjoyed the food selection

positive surprises: - the rooms are really big, 20+m2 - nice, hard mattresses - super attentive room service, paying attention to detail - large selection of food for breakfast for a hotel at

the food they served was good, even though we got the same breakfast twice

generous but it would be nice to have more options for dinner (more than the cafe) and more for breakfast i

no breakfast before 10h, no dinner after 18h, the price is extermely high for what you get

we popped out for a short walk to a waterfall 20 mins away before breakfast

a large party so had the entire place to ourselves - the staff leave after setting out dinner and breakfast - which was incredible

indoor pool and sauna very good and even used outdoor pool

delicious buffet breakfast with variety of food

location, very good services, breakfast and dinner was delicious, staff was helpful and friendly

were able to eat breakfast until 10 o'clock, and although we were a little late, we were able to eat breakfast late

we had a full apartment for our own, with kitchen, bath, living room and balcony

spa are a little run down a small remake will do

inside and outside pools, jacuzzi, spa facilities

spa needs improvement, the walls and ceilings are old and do not look well

spa and outdoor pool

spa wellness center only do massages - wanted a pedi

it has such amazing views and lovely pool area

there is a lovely swimming pool for cooling off and the view from the property is wonderful

the whole very clean ensemble has a great pool where we could refresh ourselves after extensive levada walks

swimming pool with stunning view ( nice to swim even in january), tasty and fresh breakfast

clean. beautiful view. near restaurants. friendly staff. pool and secured parking

the garden is amazing, swimming pool as well, the food was just awesome and the staff was wonderful

the bar vas closed. !

spa facilities are very good

impeccably clean, balcony overlooking trees, pool, sauna, amazing fresh breakfast in beautiful restaurant

breakfast with a variety of

parking lots in front of the hotel

really liked the rooms because i was able to access my kids

and kind staff, plentiful breakfast, a beautiful terrace with swimmingpool and view to surroundings and the ocean

swimming pool, sauna available for guests

breakfast

there isn't a proper bar area to go to at the end of the evening

very nice dining room and swimming pool

stunning views from room balcony, tea making facilities in room, shower and breakfast were good

pool very helpful staff decor food was good in the restaurant in the evening

staffs are helpful kids enjoyed spa and pool

hotel itself was great - large, clean, updated rooms, great continental breakfast, and a rooftop pool and sunbathing area with a view

not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb location

tasty breakfast with fresh fruit, freshly baked bread, pastries and more

the hotel is kept very clean and the staff are very friendly, the roof top pool is fantastic and i would recommend to anyone to stay here

property has been remodeled is beautiful and very comfortable serene environment top by the pool was

a shame that the bar closed so early (5

set out of the restaurant, as we had to walk through the restaurant to gain access to the bar and restrooms, during time in the pool

to get to the sauna and swimming pool you have to go through the restaurant, which can be embarrassing in a bathrobe

breakfast was good and eating outside was a lovely way to start the day

a slightly warmer pool temperature would have encouraged me to use that more than i did

town not too far, with a bar downstairs and mini supermarket not far away

there is some bar downstairs,that is not working and the breakfast is made by the old man

door to the public area was locked and so i couldn't do wifi as i was worried about the corona virus

the roof wasn't leaking. wifi was ok.

wifi wasn t working, the bathroom that was supposed to be a private one, was outside of the room

great breakfast and fantastic drinks in the bar area

the view from the room, the room itself, the gym, pool, sauna, and offcourse the kindness of the staff

nice rooms, welcoming staff + the spa and breakfast

so you may have to wait for the folks visiting the natural pools in porto moniz to leave before you find a good spot

bar shut at 10pm, found that quite strange for a holiday hotel

nice big rooms, good room service and lovely staff

fantastic room overlooking the sea. friendly staff and great breakfast

cleanliness, comfort, breakfast, the view and everything else

in front of the natural pool, one of the best view from the room i have ever seen, very tasty breakfast

location just in front of the natural pool, one of the best view from the room i have ever seen, very tasty breakfast

the access to the pool and beach were super nice and easy accessible

breakfast was quite standard, similar to what you usually get in many european hotels

very great hotel! amazing view from balcony! great food beaitiful pool nd access to the ocean

nice swimming pool right next to the beach

i loved that the staff allowed us to use the gym showers after we checked out as we went hiking the day of our flight

the breakfast was incredible, you would not need lunch after the amount they served

the restaurant was outstanding and breakfast was a real feast

hotel is bit outdated but clean .breakfast was really good.

the price, cleanliness, hospitality, parking on property and good breakfast

a bottle of water in the room, certainly no tea or coffee making facilities, nothing in the mini bar fridge

the staff was amazing and helpful, there were plenty of things to do at the hotel such as mini golf, tennis, gym, jacuzzi, 4 pools - more than enough, food variety was good

outside pool and bar was so much fun and great options for drinks

all pool n bar staff friendly, helpful n professional especially juan and stefano

by the pool they had nice snacks and drinks

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

if you want to keep fit, they have a gym, two pools and a great walk into the down town centre

so kids can be loud but all handled well and i don't mind

so kids can be loud but all handled well and i don't mind

center just around the corner, large rooms, working airco, cleaned properly every day, excellent breakfast and very helpful

great little outside bar by the pool in the afternoon with reasonably priced drinks including cocktails

we enjoyed the breakfast at the pool

pool wasn't heated, so was a little cold at this time of year

we were really well looked after, even bringing breakfast to our room for no additional cost when we wanted to get up early for a sunrise hike

- they say they have kids club, but when we arrived found out it was only in summer

how high of a bar they set for so many things, it was rather disapointing to see that some optional elements have

beds were really old, mattresses of roll away beds were very soft and bended under my kids' bodies

the breakfast was really nice and the area was a nice area too

indoor pool, as well as outdoor

entertainment on site, great musicians, bar has vast array of choice

very clean and nice staff. swimming pools are very goods. kids loved it.

the pool area although it could look a bit more welcoming and tropical around the cafe and bar

the hotel isn t right in the city center, but there is a free shuttle service

swimming pool was a little too cool for me.

the service the atmosphere the garden the pool the view the restaurants

there is a large and very clean outdoor swimming pool with a sun deck and a snack bar next to the pool which offers simple yet excellent food which comes in handy when wanting only

clean staff were always very cheery and friendly bar area and pool area were great breakfast buffet was diverse and good quality great

good breakfast, clean rooms, quality wifi, great staff.

cute touches every day with a snack left in the room together with room service

e masseuse is well skilled and super friendly)

r a small extra

breakfast was great

fabulous comfortable spa with massive & vigourous hydrotherapy pool, spacious turkish

minor issue was no spa staff on site for treatments, but could ring to arrange

i loved the pool area

deck bar beside the swimming pool was extremely expensive and unfortunately meant we didn't stay on site throughout the day for

wifi not available in rooms in 2017 for hotel with 4 stars is quite poor.

special request wasn't possible but it wasn't a big deal and the gym itself is mostly a cardio/core room with a one in all

breakfast -wide range of fresh and cooked items - bread amazing

the breakfasts were plentiful and delicious

indoor pool could be a little warmer.

i saw at least 20 kids fall(happily without any injuries) but a boy got his feet injured and bleed quite a lot

(reception, bar next to the

many comments mentioned that it wasn’t great for kids, with little food or entertainment for them

not make use of swimming pools nor spa but they both looked fine

gym was old and incomplete, and the spa had some broken/unavailable facilities

and the free shuttle numerous times per day

free hotel shuttle bus into town was useful

breakfast buffet with amazing views, nice facilities and available services, the staff was very

would have liked a bar on a night time looking out over the view

nice hotel with good swimming pool and gym facility.

location, near the ocean and close to restaurants and shopping area; spacious rooms, very good breakfast, friendly staff, good offer for trips and adventures

room service and cleaning staff did a superb job

also, the drinks in the bar were really great

the reception, waiting and bar staff were all very friendly and helpful - shout to to dino

lovely staff, perfect location, excellent breakfast spread and fantastic facilities

the swimming pool and gardens were very well maintained

parking

quiet, excellent wifi, great shower

loved the pool and bar area

bar was not open at night

spa treatments- a bit expensive compared to the level of expertise

azy golf, tennis, table tennis, spa), to the friendliness of the staff, we as a family loved every

the children loved the pools and the kids club

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

main problem was a system of free wifi which required registering an email address, the problem was you never got the confirmation

the breakfast and dinner was great and varied

very good swimming pool

nice pool and bar staff friendly

room service

parking was 7 euro per night and should be booked beforehand

vehicle parking is also available

the hot and cold food option for breakfast

of the reception staff quality of the bar staff quality of the room quality of the location quality and rate of the

property was reasonable spacious

indoor pool could have a refurbishment

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the hotel)

we didnt have time to emjoy the pool and the gym, but all looks clean and great addition

gym and indoor pool perfect

was good, different entertainment every night, gym and pool were great

is good from the staff 5* up to all areas car park, bar and swimming pool like the bedrooms all good

clean rooms, delicious breakfast, friendly staff all over the hotel

hotel with spacious rooms, luxurious buffet-style breakfast with sparkling wine and helpful staff

the coffee at the breakfast is awful, don't used real milk

location, great breakfast with a lot of choices

parking space

moreover, the facilities

although usable at the bar and lounge it was very low speed

what is extremely important, they have parking availability

there are 2 outdoor and one indoor pool, jacuzzi-hot tub, gym and the sauna for free, location is not bad, 30 min walk to funchal and nearby is a bus station

lots of sweets making you feel like a kid in the world of adults

facilities and gym all up to scratch, couldn’t ask for anymore

(it's an adults only hotel

adults only is clear which leads to a quiet and sedate atmosphere

the spa area was great, made by booking (no extra cost) meant that it was a private experience, and the

sea view, swimming pool, arrival platter of pastel del pasta.

the water on the outdoor pool is at a perfect temperature and the pool flooring is non-slippery, fabulous for our little

the bar and the restaurant at the vila do have a great atmosphere

and access, lovely pool, pool staff that ensure everyone's safety and comfort in the pool area, breakfast selection and kind staff - cleaning staff and breakfast/restaurant staff are

eakfast was particularly delicious), with a wide variety of fresh, high-quality options

pool area was nice

wifi was atrocious

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

wifi was operational but not strong

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

food offer for breakfast is good

would not recommend room service in the late evening

location is quite a way from the city centre, some places would need updating

you can see the sunrise from the terrace of the restaurant, while you are having a really great breakfast with special madeira dishes

view, breakfast, staff, lounge / bar area, swimming pool, terrace, quiet

beautiful views and grounds. amazing infinity pool.

the choice of pools and the spa resort definitely a plus

with excellent facilities: room, restaurants, spa and gym

we enjoyed everything in the property including the spa facility.

large family room with a separate room for the kids was terrific

pool, excellent breakfast and a great bar and bartenders

well kept communal spaces including a large outdoor pool, sunbeds, indoor pool, small gym and a rooftop terrace which was empty most days

a lovely room, with a balcony overlooking the garden and pool area

pool, excellent breakfast, great position, spaceous bedroom, beautifull view from the

at the gym, the treadmill wasn't working properly..

breakfast had huge variety

smaller things - guys in the pool bar were bit bored and what makes me crazy was when i wanted to weight my luggage and the scale was

great breakfast

), and the bathroom a good size, the kitchenette was useful to make the odd cup of tea/coffee

breakfast time was very busy and at times crowded. managed very well by the staff though.

breakfast was lovely with delicious fresh fruit, omelette bar, baked goods, specialty coffees and

a very big mention for telma costa at the il gallo d’oro restaurant as she had raised the bar of offering an exceptional service and made a difference in our stay

amazing fitness area

breakfast, spa and location

it’s a great place for kids, they aren’t limited in what they can access and are made to feel extremely welcome

breakfast views from the avista restaurant are stunning

we spent hours at the infinity pool and jacuzzi

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

d worth the higher price tag)

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

easy access to funchal through shuttle and local taxis

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make all of the dining

the pool is so quiet and relaxing, surrounded by those beautiful plants

parking was free, easy, safe and plentiful

the breakfast & dinner staff remembered our preferences & we took full advantage of the wonderful shuttle service

breakfast around the pool area terrific and helpful reception / concierge service great spa very good food on the balcony restaurant the view and location are

we could choose the continental breakfast room service, or a sumptuous spread down by the pool

the bar was great, and the bartender was very helpful and

delicious breakfast with very good selection

the gardens and pool area were immaculately maintained

the breakfast was excellent with plenty to choose from

really spacious excellently furnished room. breakfast superb.

the vasco da gama bar served also lunch and dinner anytime during the day

our two teenagers loved the game room and the pool

great room, very clean and great staff. very good breakfast.

room service was a bit sloppy and would take my shower towels away for example

it was great to have access to indoor, outdoor and the spa facilities all included in the cost

parking was also easy and lots of spaces

quite well equipped gym

beds round the pool are quality, and the gym had great facilities

the pools both indoor and outdoor were excellent

remove kids sweets corner from the breakfast area

the room is spacious, light and reflects the blue hues of the sea view

room service

buffet breakfast was very busy. we preferred room service.

the room was a haven of comfort, featuring a private swimming pool with ocean views

much choice for breakfast when compared to other 5 star hotels

loved the ground floor room we had opening onto the garden and pool. staff were excellent.

breakfast doesn't start until 7:30am - not great if you have to be up for a 9am flight...

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

also the spa facilities

the kids club wasn t very good

the spa, gym and pool area was top

the kids was amazing

great pools and gym, we didn't use the spa but it looks well appointed breakfast on the top floor was excellent,

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars (+)staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and very clean great location just 15 min walk to the centre but a 25 min walk to (-)spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was (-)i don t understand why the spa is cost extra for guests? (+) spa facilities were amazing (+) the spa was the biggest i have ever seen

no wifi in the room

,rooms were spotless, and pool area was fabulous

if travelling with family it would suit older teenage kids

would be good to have more food options for room service.

the rooftop bar is the place for very sunny afternoons and breezy evenings

liked that they had a pool for kids and that the pools were with salted water from the ocean

parking available on site, for free

wifi os poor as well

garden and two nice swimming pools, good breakfast and restaurant quality, the retro look, the parking

had a car and there wasn t a lot of parking, but we did always manage to find a spot in the lot

kettle or coffee making facilities in room had to use room service at 8 + items free parking only for 5 cars you had to pay 15 per

things were missing in room, such as room service menus etc

sino dedicated) is twice more expensive than the other) and hard to distinguish each other on

excelent room service, very wide choice for breakfast, good location

room service was friendly and flexible

the jacuzzi in the spa was also not warm enough

where the carnival activities are held breakfast amazing with different dishes each morning free parking below the hotel with ample space enjoyed the jacuzzi after our

welcoming and helpful staff, nice breakfast, good location, nice swimming pool and great gym

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

parking garage is rather difficult to find

however, one room did not have a small refrigerator nor was the hotel wifi able to reach it

beautiful room and bathroom. lovely pool area. very helpful staff.

breakfast options, parking limited need to book

breakfast had something for everyone and was different day to day

even had a pool and seating on the roof

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use bar not open on

the wifi was very very slow

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that was a small let

and a laundry room 4 mins away

the roof terrace and bar was closed, only for smoker guest during the day; but if you came to chill out there

e to doing some work) they called in the evening to offer room service and housekeeping, nice touch

close to main attractions, comfort & quietness of room, breakfast options, bar, roof top pool & bar

great location, all staff very helpful, superb breakfast and comfortable beds!!

great roof top pool and bar with lovely views of funchal

kind staff, spacious room, delicious breakfast, located in the city center.

location is amazing and the hotel is great looking however the breakfast was a bit monotonous, parking was perfectly sorted, we had a place we could use and there was always availability

good quiet bar and dining available if you want to stay in the hotel for the evening

in front of the gardens, bedroom is spacious with large bathroom, panoramic balcony, nice breakfast, vintage interesting elegant building, restaurant is charming

great breakfast

the parking spaces could also be better esspecially when they have events they dont care about their

it was really good and near to a number of restaurants loved the roof top pool and bar area which has fantastic views

promenade), the room was spacious and stylish, the breakfast was excellent, and the pool and the bar at the rooftop were also really pleasant

do the rule that you can not put towels on the pool bed for the whole day

the hotel restaurant, noz, was lovely too - breakfast was great every morning, with lovely bread

breakfast was great and a perfect location.

the little spa area and pool, another highlight, you get to book for an hour an have it completely to yourself

breakfast was really nice with lots of

beautiful rooftop bar overlooking funchal

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

we didn't use all the facilities but the spa had a lot of options for massages which we unfortunately missed out on

clean room and a large breakfast selection

very good shower water pressure, pleasant staff, rooftop views and relaxing solarium and pool with bar, excellent

comfortable quiet room. helpful friendly staff. great roof terrace bar and pool.

the services people are very polite and making sure everyone has a good time enjoying their breakfast

the swimming pool is tiny but probably ok for kids

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

breakfast was not very pleasant

everything was perfect! great breakfast!

beds a little too firm, limited breakfast buffet

hotel in the center with lovely roof top bar and pool, the staff was excellent

couldn't get a late check out, i checked in at almost at 00:00 and i couldn't get a late check out it was a real

breakfast could have had bit more variety, but this could have been due to covid restrictions and

great breakfast selection.

nice and comfortable room and very good breakfast