the pool is a

beautiful garden, great view, excellent breakfast

self catering and did not have breakfast

breakfast was not as good as it was two years ago, and the overall price level of the stay was a

beautifully tended gardens and excellent spa facilities. best one we have ever been to.

putting their pool towels on sun beds and not using them all day suggest these should be removed after a couple

i’m not sure why this is allowed, but anytime you have kids playing in a pool, the lifeguards’ attention should be on people swimming

one member of the bar staff had brought his personal issues to work and that was reflected in his grumpy, perfunctory

swimming pools - massage in wellness and spa (you have to try it

dinner and breakfast was served in the large dining area and had a wide variety of options, appealing and

free sauna, free yoga classes

the location is spectacular the pool is located right on the seafront, and the direct passage from the pool to the sea is a detail

ound 6 - 10 pm)

the staff was very friendly and helpful, the spa with the sauna was excellent and we loved that we could use the spa of sentido galomar

indoor pool and gym included, several restaurants and bars, great environment, amazing value for money

staff goes above and beyond and are super friendly, the heated indoor pool and gym were great at the end of a busy day exploring, and the buffet was always great quality

locations spa swimming pool

kids) could use the indoor pool and the lady who answered the phone forgot to tell us that the spa is currently under renovations

wifi was without password

+ brand new and well equipped gym

fruit and juice for the breakfast could be nice the limited opening timing of the gym and

was no wifi signal in my room and elsewhere at the hotel

breakfast: few fruits not fresh, out of can no washing up liquid and no dishcloth in kitchen

good & clear studio room. nice kitchen area.

spacious rooms with a kitchen, looks like brand new

uld be heated, though)

the breakfast options were good

table tennis kept my kids entertained and so did the volleyball pitch

table tennis kept my kids entertained and so did the volleyball pitch

weak wifi

nice walk to golf club, facilities there great as well

the out door pool was very cold the children would not go in it

the spa was excellent, really high quality treatments

nice surroundings, wonderful breakfast and food, great service

fruit, croissants & good selection of madeiran food for breakfast

faultless holiday, fantastic hotel, beautiful gardens. would recommend. great shuttle service

view from the hotel, close to the airport, very good breakfast.

the pool is great

the food ridiculous breakfast bread and fruit no hotel meal for 4 star hotel strange

ut then again, is right for the room price ) ; and if you are staying

was great: view, rooms with kitchen, all-day breakfast, super friendly and patient staff (i was there with 2 noisy kids and the

again apart from that the view from the tarrasse is phenomenal and the concept of the honest bar is great

there is an honesty bar and plenty of rooms to sit in to have a drink if you didnt want to sit outside

breakfast was lovely and the staff was very accommodating

you also have spa services if you're interested

big outside swimming pool and small inside wellness

very nice buffet breakfast with omelette bar and lots of fresh fruit and a variety of other breakfast items

nice playground for kids near hotel

excellent breakfast very comfortable room quiet in room lovely sea view

clean rooms and spa/pool area

the pool area is relaxing and peaceful with a great back drop and we always found a vacant sunbed

expected better coffee for breakfast, but it was compensated by a marvellous view/ambience of the breakfast venue

swimming pool was on the cold side!

cappuchino from the coffee maschine unbearable, reasonable cappuchino from the bar only against extra charge

it is a pleasure having breakfast (good selection of food) on the terrace overlooking the pool - and dinner as well (see photos)

extremely rich and tasty breakfast, natural juices and traditional local ingredients

the staff were so friendly and the spa is excellent

spa &

great choice of food at breakfast

amazing large indoor warm pool great food and bar area lovely

was wonderful apart from the noice of the dogs barking constantly until 2am every morning

rooftop bar and pool. i like that they arranged airport pickup also.

liked everything: the location, the room, the staff's attitude, the cleanliness, the breakfast

city centre location was fantastic and the rooftop bar with pool was a great find - perfect for some chill time after exploring

spacious room,good location, pool and restaurant on the roof.

breakfast was not very pleasant

breakfast was below average,no fresh fruit and only rolls,ham and cheese

everything was perfect! great breakfast!

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

loved the nice pool, with a perfect view around an the cool bar where we could have a drink sitting on a barchair with our feet in the water

clean room and a large breakfast selection

not real bacon at breakfast or at least it didn’t look like

comfortable quiet room. helpful friendly staff. great roof terrace bar and pool.

breakfast was repetative but substanstial, enough choice

breakfast is rich and changing daily some fruits or way of making the eggs

breakfast had a good variety of items

we were family of 5 (two small kids and a baby), and we got an upgrade on check-in

nice indoor spa pool available for sole use by appointment

pool a little cool for me, but very minor

location is amazing and the hotel is great looking however the breakfast was a bit monotonous, parking was perfectly sorted, we had a place we could use and there was always availability

we didn t use the gym or the pool but it s nice they have these facilities

hotel garden is beautiful and has good amount of parking spaces

good quiet bar and dining available if you want to stay in the hotel for the evening

the breakfast is ample, restaurant and bar snacks all reasonably priced and good quality

it was really good and near to a number of restaurants loved the roof top pool and bar area which has fantastic views

and clean brilliant spot close to everything lovely and attentive staff, the rooftop pool and bar were stunning beautiful place to visit we will be back

breakfast was amazing loved the rooftop pool everything was amazing

central but with a pool on the rooftop

the rooftop with an infinity pool was great for relaxing and the view

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that was a small let

the wifi was very very slow

and a laundry room 4 mins away

wifi worked fine

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn t work - turns out it s written down incorrectly on the card they give you with

breakfast in the morning is top notch

close to main attractions, comfort & quietness of room, breakfast options, bar, roof top pool & bar

breakfast, very comfortable bed, very helpful room service & reception , great pool & bar on the roof terasse, perfekt location in the middle of

although the pool was smalll it was great for swimming a few lengths and cooling off

very clean and we had access to the spa facilities included

breakfast had something for everyone and was different day to day

hotel is quiet, staff are friendly and the prices in their terrace bar are very reasonable ud83dudc4c like that they had a free library where you could borrow a

nice breakfast and comfortable bed

fast wifi, big and clean room, good selection of tv channels, air condition

bar

you have free parking, amazing full breakfast and a lovely pool deck looking over to

welcoming and helpful staff, nice breakfast, good location, nice swimming pool and great gym

flexible breakfast timings

the rooftop terrace & bar & the location

location is excellent; the facilities such as the rooftop pool, the spa, the gym are all superb; and the staff were all very friendly and helpful

kettle or coffee making facilities in room had to use room service at 8 + items free parking only for 5 cars you had to pay 15 per

which was again very nice, outdoors pools look also great and great view from the rooftop pool breakfast was

gym is ok, swimming pool great, saunas (not warm enough but very pleasant) (*) indoor pool and spa is nice, although for me the water was a bit cold (+) roof top pool with spectacular views (+)lovely pool and gardens and leisure facilities (+)staff were very accommodating. spa and rooftop pool were amazing as well. (+) the roof top pool was a dream as well as the spa inside (+)good location, nice room,big balcony, clean was visiting in january so only used the indoor pool and jacuzzi which was again very nice, outdoors pools look also great and great view from the (+)clean room fridge in the room with refreshment drinks at no extra cost rooftop pool excellent selection at (+) the views were breathtaking, the pool was huge and had lots os space to rest, and the architecture of the hotel was very charming (+)breakfast, indoor pool , comfortable bed

was great, only the breakfast buffet was very standard and did not live up to the hotel's other great offerings

the booking when we arrived, they were apparently full and tried to get us into their pestana casino studios

much not to like probably would help if they ran a later shuttle bus back from the centre but not too expensive in a taxi

to the town, selection at breakfast, very comfortable room, very helpful staff, swimming pool and bar area, games room, library

nger and pianist)

e walked down but a bit too far

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

fantastic location! staff is extremely helpful ! kids club staff was great

fantastic location! staff is extremely helpful ! kids club staff was great

older kids should be allowed to enter the pool on the 16th floor

ception, room service, breakfast on the roof), incl

- room was big, balcony was nice, view amazing, breakfast exceptional, top floor bar was stunning, location was walking distance to everything

it s a very small issue but the wifi could be better.

wifi connection fluctuated and the vast savoy complex being built behind the hotel could be noisy

the walk was a pretty one, down a wide avenue past the casino and a gorgeous garden with a multitude of flowers, plants, a large pond with majestic swans

close to town, the beautiful park (which has a great playground for kids) view of the sea and the gardens are done beautifully

everything! the location, the breakfast choice, the staff availability.

the pool bar food and drinks were really nice and cheap enough considering its in a hotel

stayed in the deluxe junior suite, a beautifully appointed and spacious room

weak wifi on the room, but great on the common areas

parking was also easy and lots of spaces

whilst the selection was fine the food was somewhat cool from the servery hence we frequented the pool bar most often

if travelling with family it would suit older teenage kids

sides with tall glass frames to prevent the wind from blowing the pool lounge chairs across the bar and customers

,rooms were spotless, and pool area was fabulous

lost a pair of shorts at the pool that apparently was not found...

we even got a real baby crib (while most other hotels only have pack&play for babies and kids)

was perfect for us : people, room, breakfast, restaurant

breakfast, kind and professional service at all times, great bar and restaurant service, and the possibility to book tours and extra services easily and with

:) the room, parking, etc are great but what makes this hotel stand out is the service and kindness of the staff

the lounge and bar were comfortable and we enjoyed playing table-tennis and pool

the indoor swimming pool was a bit cold to our taste

you can also choose restaurants or swimming pool from both hotels

being able to sit outside beside the pool is very nice

except lure the manger of pool bar and restaurant, he is very angry person

good choice at breakfast,would have preferred

food on beach bar is good and not pricy for this category of hotel

the room was a haven of comfort, featuring a private swimming pool with ocean views

the included breakfast was absolutely perfect

no bar facility down at atlantic pool level so nowhere to order a drink if sunbathing there

3) very good bathroom + cosmetic 4) swimming pools, billiard, books, bar with music evening 5) service is good

for some of the facility s , like the tennis court that was out of order, and a useless mini golf course

the hotel wifi is extremely poor as it has been for years unfortunately

lovely gardens and pool area overlooking the atlantic and funchal

my mum was ill and they were fantastic bringing room service and allowing us to stay in our

free wifi signal is a bit poor from rooms and i was on my data plan throughout the trip, but this was

nor disappointment) and the wifi wasn t that good in our room

en for e-mail) breakfast and food average a little understaffed

the gym floor needed a clean

the two large pools, along with the highly unique natural ocean pool, are an excellent way to relax in between

spa was fantastic, expensive but good value

fabulous spa and gym and everyone went the extra mile to make our stay fabulous

enjoyed high tea, breakfast every morning, the sea pool, the gardens

stayed for a week half board,pool view room

breakfast is very good and the location is very convenient, half way from the centre and the lido

- delicious, different food, great cocktails in bar, nice refreshing pool, very nice and polite staff, clean facilities, nice sauna and fitness

pool, excellent breakfast, great position, spaceous bedroom, beautifull view from the

the same story with the gym: all the equipment was dirty and old, the running track works with interruptions, one day it

was no pool bar in the other pool area

breakfast was great as there was so much choice

poor wifi

think that the free wifi in the room have to be improved

the grounds apwere beautiful, the pool and facilities clean and staff super friendly

breakfast views from the avista restaurant are stunning

d worth the higher price tag)

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

served+ pick up table breakfast

was fantastic, with views of the ocean from the room and from the rose garden while eating breakfast

beautiful view room, stuff so friendly and nice, amazing pool and views all around the hotel… we celebrated our honeymoon and they upgraded us for an

breakfast was incredibly delicious and the atmosphere in the breakfast restaurant was all calm and

our personal highlight was the ‘unwind together’ session we booked at the spa - just fantastic and amazing value for money

direct access to the sea was fantastic and the spa area was lovely

as for a 5* was expecting a more modern style and definitely for us a couple with no kids, a walk-in shower rather than a bathtub

inside pool with hot tub and sauna, which is nice but not very relaxing as it’s also used as a kids pool and therefore very noisy

i was charged for laundry although i didn't use that service, i emailed client service and

the pool wasn’t heated, but that is a nice-to-have!

facilities - gym, spa, fitness classes, squash, etc and exceptional staff - friendly &

hotel is very well located in lido, the guest facilities

very bad wifi connection in the room. smell in the room.

wifi was medium speed, but reliable

lovely pool & garden area and outside bar

ll, restaurants, bar, pool) and rooms were very clean, the back pool was wonderful

terrace bar staff weren't the friendliest, breakfast was pretty boring after a couple days, limited

fab indoor pool, gym arc facilities

small but adequate gym

really annoyed about this one) both pools are small and overrun with parents letting their kids do anything they wanted (things which were specifically written not to do)

ings which were specifically written not to do)

gym is poor as well, equipment needs refurbishment

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the hotel)

the smell at the indoor swimming pool

we didnt have time to emjoy the pool and the gym, but all looks clean and great addition

was good, different entertainment every night, gym and pool were great

the hotel has a rooftop bar with great views and live music

the gym is nice but small, they have a small but really hot sauna (95 celsius) and turkish bath without

had pool and gym facilities

the hotel is in a good location, has a nice swimming pool with service and an unforgettable rich breakfast

room, clean laundry and towels

great location, friendly staff, hygienic and also nice breakfast buffet

was very poor, sheets too small to tuck in and pillows barely gave any support gym was a laugh, size of a domestic garage with no mat for floor

the pool area is also nice and you have a great view

the breakfast.

we had access to the gym and pool and the room was welll-equipped with a tv, hair dryer, mini-fridge and a boiling

gym and great varied buffe

plus the bar and all the sun loungers are great for the sunny days

live entertainment at the terrace bar every evening was also good

we could not find the spot in spa even though we booked it before.

the internal pool was closed but we didn't miss it as there was also an external one open from 8am to 8pm

maybe the bar should open downstairs for sun downers. waste of a space in the evening

eakfast was particularly delicious), with a wide variety of fresh, high-quality options

breakfast was superb, huge choice and beautiful views over the ocean

the view from our room was amazing, as were the pool facilities and access to the ocean for a swim

breakfast was excellent

beautiful infinity pool also an indoor heated pool and a garden area

ly about breakfast and wifi)

bar by the pool

breakfast choice good. gym excellent

hotel has so much to offer: pool, tennis, sauna, gym, etc

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

wifi unusable on second floor

says that there is a spa and wellness center, but is not

especially helena at the pool bar excellent spa staff value for money very helpful manager who obviously wants his guests to

the breakfast buffet provided a selection of cereals, yoghurt, fresh fruit, cheeses, bakery items, full

1 night and i loved the hotel, the room is spacious also the balcony, where i was able to see the pool, garden and a bit of the sea

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

the children loved the pools and the kids club

kids being loud

pool, breakfast, dinner, spa, tennis court- superb

about 20 free parking spaces first come first served

sliding doors to terraces = dangerous for the kids)

sliding doors to terraces = dangerous for the kids)

turday) the noise from the cafe / bar below went on well after midnight

wifi is very poor in part of the hotel rooms

pool side bar was really nice - great views and great food

the pillows weren t the most comfortable, and breakfast could offer a bit more variety

swimming pool was a little too cool for me.

the food at the pool bar was really only snack menu and over priced

the building, very nice location, breakfast was very good, staff were friendly and has a shuttle bus to take you into funchal

breakfast was varied and good as inclusive

bed, breakfast, gym, staff very profesional

room was large, as was the bathroom and all very clean, room service was good

the pool is nice size and surroundings are clean

bar at the reception and spa downstairs

not make use of swimming pools nor spa but they both looked fine

it is like a little village in the hotel there is a gym hairdresser spa two pools multiple restaurants and multiple entertainment lounges and lots lots

food was good,the room spotless,pool area clean and well organised.overall good management.

nice rooms, pool absolutely lovely and spa aria

special shout to margarida (maggie) from the kids club, our daughter loved every second

the breakfasts were plentiful and delicious

reception staff were very helpful & bar staff too, taxis booked when needed & ice for the room when requested

pool / sunbathing area very clean, bar is fairly priced with great cocktails

we enjoyed the breakfast and the pool deck end the live music at nights

we had a massage at the spa which was definitely the best we've ever had

the spa was great and clean

only small complaint was often no staff at pool bar and no snacks served after 3pm.

the breakfast was amazing

could not have been better, staff so polite and friendly, good choice of food at the breakfast bar , nice and easy excess to the pool, not too noisy with night entertainmen but still tropical,

minor issue was no spa staff on site for treatments, but could ring to arrange

we were so in the inside of the restaurant that looked like we were kids being grounded

staff were amazing particularly the bar staff

the people were so friendly and i liked they organised games around the pool and as a solo traveler i met some so good people

great room, very clean, close to the ocean or airport and really good breakfast buffet.

food on room service and pool bar were very basic and flavourless

service, the complimentary fruit and backing goods everyday, the bar with live music, the location with a lot of restaurants to visit, the complimentary drink at

evething elese. location is brilliant, room views, great wifi, beautiful new rooms.

room service menu was very

breakfast was more than sufficient and enough staff to serve all the guests at the buffet

ee), accessible parking

entertainment on site, great musicians, bar has vast array of choice

staff was amazing. and accommodating. delicious breakfast. warm and friendly.

special thanks to the pool/spa staff

breakfast, nice service, big hotel but you dont feel crowded, central, close to a mall, also nice spa with pool, jacuzzi, sauna and gym

good location,superb breakfast,excellent bar staff,& the happy hour was really enjoyed.

bar could do with some reorganisation, we found that it closed early for a few hours during the day

to the seaside walking path the family room we live in is big enough for our two adults and two kids although the hotel restaurant waiter and i had a serious conflict in the restaurant, resulting

we were really well looked after, even bringing breakfast to our room for no additional cost when we wanted to get up early for a sunrise hike

it was an absolutely lovely breakfast served by commited personel.

travelled with two teenage kids and we were very happy

breakfast was perfect rooms was very nice and pool , jacuzzi was very nice and confortabe i like

the ocean view from the lovely garden with the pool was incredible and relaxing

kids just loved it and i think staff as well

we enjoyed the breakfast spread and the kids had a great time at the indoor heated pool

everything is very clean, the pool is great and it's located in madeira's prime location, easy access to funchal centre

drinks in the bar were exceptionally cheap

the staff, the breakfast, the location, the free parking and beach towels, the everiday cleaning and the views are

pool and sauna not working at first, then pool became available

the price, cleanliness, hospitality, parking on property and good breakfast

a bottle of water in the room, certainly no tea or coffee making facilities, nothing in the mini bar fridge

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite

staff were so friendly, food was great and the pool bar was just what we wanted. thank you!

cept the pool bar and tables there) is spotless clean and most of the waiters from the restaurants are really

outside pool and bar was so much fun and great options for drinks

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise