wifi not great

breakfast great

parking on site

exterior nr the accessible parking was uneven, so made it more difficult to get to the door

breakfast delicious with plenty of choice

good kids indoor play facilities

wifi coverage dreadful

was super comfy kids slept on sofa bed what was equally as comfy

the ferry company did offer a refund for car but then charges us 10 for parking

the room this time was excellent and even had little built in bunkbeds for the kids

accomodation was perfect for playing golf,we actually played a course before arriving (lamlash),but got soaked through,when we arrived

great bathroom/shower nice and private but with great communal kitchen easy parking

the kitchen obviously high end very clean and everything you would

the room window opened fully and with it being the top floor was a little dangerous for my kids who could open it

advertisement doesn’t state it is a hostel for walkers, climbers, bikers, golfers workmen

superb cooked breakfast

bar was busy, tables reserved for dinners, hard to get a quiet seat for a drink on arrival

more choice would be good at breakfast such as fresh fruit

breakfasts were provided on the basis of choice - a range of cereals, breads for toasting, yoghurt

breakfast was perfect. location was peaceful. bed was very comfortable. lovely friendly staff

perfect location; friendly staff, good food, nice swimming pool.

the pool is an added bonus

enjoyed both the pool and the sauna

pub bar needs seats to be refurbished

access to diy laundry and to drying room was helpful

food was amazing. fantastic bar . views were just incredible. room was perfect bed so comfy

the hotel had beautiful gardens to sit in , whilst having a refreshing drink from the bar and enjoying the view

bar and restaurant for dinner

she met us at check in and looked after us at the bar all night with some great conversation

busy wee place when i arrived, sunny day had a lot of people using the bar and sitting outside admiring the west bay views

member of the bar staff who seemed to like a good moan

meal we had in bar was lovely service was good and reasonably priced

close to ferry. early check in.

their scotch whisky selection in the bar beds improving ud83dude01.

bar well equipped

staff very nice, plenty of free parking bar area nice and welcoming

breakfast was well serviced , dinner was excellent service was great , service of staff was

within minutes of our arrival we were all chatting in the bar with some friendly locals

they accommodated an early breakfast as we were travelling to the open golf

the bar and restraint was there if need

as i had help up and down stairs but would’ve been a struggle if i hadve been alone with the kids

did wait almost 30 mins for a bottled beer and cocktail

quite a lot of loud families with kids running up and down the halls

they were also brilliant and patient with the kids running around crazy

all good, better if it had a spa but it is what it is

i'd paid for breakfast this morning and very impressed with the quality of food and selection on offer

the hotel was excellent value for money, and room service was very efficient

everything bar the roam noise

and was able to get an early check in after arriving on an early morning trans-atlantic flight

and food in restaurant and room service late was 10 out of 10

the breakfast selection could be more creative

the young lady in the bar was very professional even when an obnoxious guest was wrongly complaining to her

for a late check out as came in at 3 am, not advised work being done and awoken with horrendous noise at

on 3rd floor airport side of hotel you can see arrivals and departures landing and taking off, kids loved it

service at bar was very slow, one pedantic dude serving a busy place

did wait 1 1/2 hours for room service but when it was highlighted this was dealt with professionally and

with minimal disruption, the staff were friendly and relaxed, the spa was great and the golf course looked good as well

partner played a round of golf while i had a massage and used the spa the golf course is very run down more like a council

lovely big bed and bath plus was very warm and clean and good room service

partner played a round of golf while i had a massage and used the spa the golf course is very run down more like a council course and not worth the 30 paid to play

wifi was excellent too

been with small kids and it’s been most horrible stay

clean and comfortable, room service and decent pub grub with choices.

to be tidied up as it gives a poor impression on arrival, as the refurbishment is on going the spa and gym were not available but stay was still enjoyable i will stay here again but possibly

location, plenty of parking, super friendly and welcoming staff, nice room, comfy beds, amazing views

only thing we thought was too many kids in pool but that's somthing that happens everywhere

the use of facilities for kids not much time if ure only there one night

parking

this hotel i took my fiance for his 30th we stayed one night in the excutive room was lovely very spacious the pool and spa was great also the restaurant was very good

planning to retune with the kids too

very nice hotel, room service was good aswell and food very hot on arrival

also ordered room service which was lovely

breakfast room service again excellent

the food was excellent and the atmosphere in the local bar was great with live music

lovely comfy room, room service was excellent as was breakfast

breakfast was lovely

breakfast was delicious and plenty of choice

wifi open, not secure

staff, easy to park, clean and modern, near to pollock golf course and country park

food was also excellent at both breakfast and dinner

hotel parking is a great advantage

no time to use the tv or wifi

breakfast was good. beer garden looked great.

breakfast and bar was lovely

food was great and the bar was very comfortable

breakfast was very good too with lots of selection

our room was out of this world, loved the attention to detail, spa bath with tv on the wall

the bar area and restaurant are fantastic

comfy the staff extra accommodating the breakfast was fabulous the dinner was delicious the spa bath with tv out of this world

the day of arrival we had problems with our water and the hotel organised early check in for

staff were good, especially the bar staff. rooms very comfortable. hotel itself was beautiful.

also we had trouble getting a wifi signal in our room

this was the first time we had ever ordered room service and having a cold pint alongside hot fish and chips brought to the room felt like such

the beauty great parking excellent food friendly staff amazing room

selected this castle hotel because the kids really wanted to stay in a castle

comfy bed cheap breakfast kids ate free

friendly staff who helped get an early check in

their best and could managed a room for us within 30 min, not only that they also offered us a late check out when we had our flight

i wouldn’t have felt comfortable staying in the room with our 2 younger kids with the window being able to swing open fully as it was broken

amenable and helpful staff. happy to facilitate an early check in. good tourism advice.

feeling hotel, staff were excellent, on site bar has a good selection of drinks, and food is pretty good

lovely pool with floats for kids to play with and nice steam room and sauna

reception staff were so nice and great with kids

good big room. very comfortable beds swimming for the kids was warm

food , pool , rooms

breakfast was busy, attended to quickly and seated in

kids loved pool

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

for an exam and they were very accommodating with early check in and late check out

breakfast and bar snacks also booked lounge was very good and staff member in lounge did an excellent job

restaurant, etc) due to how busy we were with wedding, but everything we did experience

the bar was exceptionally cozy with loads of drinks and food to choose from

there was a gentleman in a kilt

rowing machine broken in gym.

room was too hot and no air con the gym is a disaster

early check in available, friendly staff, great rooms and clean. would definitely come again!

staff pleasant and welcoming, clean room, bar and eating area well served by staff breakfast had good choices of hot and cold foods,

laundry facility was a plus, and moderately priced

comfy room.great location.convenient for concert.lovely staff.well done.good breakfast.

reception, bar & housekeeping staff all friendly and helpful 5*

the sky bar open and no ability to access the sky bar from your floor and having to get the lift to the

sky bar had issue with my booking (glitch on their side) however accommodated me with ease, empathy and

large rooms and breakfast was very good

returned from the concert to find the bar closed

to work out there is a few dumbbells and weight stack however it dose say fitness room not gym

a bar within the hotel

it was excellent value for money and included breakfast and free wifi in the price

wifi band in our room

it was perfect for our family, we used the family room and kids were very happy

restaurant and bar was very quiet

unfortunately the bar was closed

a little disappointed in the food bar below the hotel

location is great close to bar and gardens

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

lack of supplies in room. no glasses or bar of soap.

we had hot food from the snack menu which didn't look too promising but the barbecue chicken, mozzarella sticks & dirty wedges were all really delicious

of genius) there were also lots of things to do inside the hotel, like a photo booth, pool table, gym etc

location, fun atmosphere and late check out

close to the hydro, clean rooms, friendly staff, bar open till 2am.

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as they’ve got 50 jobs to do but the bar

gym was too small

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no extra price -nice restaurant located near

fruits lonely, kids liked waffles

close to sec for concert , breakfast was excellent

takes a while to reach the city centre and the gym could be better equipped, namely, a multipurpose squat/chest press machine could be added,

the staff were really nice. the room was a great size. the wifi was excellent.

room service quiet pricey but good selection

from 8 am adults and kids running up and down corridor shouting and banging on doors either side of my room

from 8 am adults and kids running up and down corridor shouting and banging on doors either side of my room

some tv channels not connecting aerial issues or wifi

the staff in the bar especially thomas and his boss they made us laugh all night

bar staff very good and chatty

room was clean and the receptionist was very friendly and helpful and even gave an early check in

early check in was very useful and accomadated well.

nice bar area

overall a very great overnight stay with the kids, thanks

nice and quiet lovely breakfast excellent

tasty breakfast

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

very nice staff and cozy bar which also served breakfast

breakfast was nicely cooked,

peaful lication with nice restaurants and tge botanic park for kids

we didn't have the breakfast that is offered for a little more money, because we were leaving for the airport early

breakfast 10/10

great breakfast in the morning

swimming pool was great for kids

pool and gym

the staff & food was excellent the beds were very comfortable the spa was also really 3

loved it all, swimming star bucks coffee. had little play bit for kids

spa facilities where so good and my 2 daughters loved the pool

very clean and very cheap very nice swimming/gym facilities

family rooms spacious and very comfortable with wifi

i had rang the night before about an early check in as we were travelling with kids and no one got back to me

fab swimming pool and clean changing rooms

room service menu could have a bit more choice

hot chocolate, pizza & cookies on arrival in the foyer which the kids loved

kids complained about no free wifi in the room -premier inn did it.

great gym facilities

from the spa to the gym, food, car parking ; staff they are all a1

from the spa to the gym, food, car parking ; staff they are all a1

was big and comfy, rooms were cosy shower worked perfectly, breakfast was great in the morning

kids can’t use pool after 7 which we didn’t know before getting there so we didn’t get a

we got in early check in and a late check out

a few of my special requests

room service was quick

the attraction places no free parking but they offer discounted rate for the parking fees allow early check in equipped with

in took 30mins depite paying for early check in we were nearly late for my daughters graduation, staff were struggling to cope with

had to cancel wanted extra for a early check in

receptionist and helped with early check in

the bar closed early

nice hotel for a night away with out the kids

welcome is as great early check in

elevator, with kids and luggage can be annoying)

really welcoming with the kids and the dog. team were fab, food was good and rooms nice

great location, staff were friendly and rooms very lovely. late check out was available.

good prices compared to other hotels in the city, and although we did not partake, the option for room service around the clock was a great option

the staff were always friendly and allowed an early check in

the breakfast in the hotel is also delicious

room service seemed to be later than usual in the day but that may have only been that one

food was lovely - well cooked and beautifully presented - very fresh - breakfast especially had an excellent choice of hot and cold dishes

great staff, decor and chilled bar area. room was great too with a really comfy bed.

staff, good location, nice modern hotel, good wifi

welcoming the hand written note from rosie was a really nice touch mini bar had good selection room service came fast and was the best steak id ever had in my life the big mirror at the desk was

we ordered room service and the food was delicious and fairly reasonably priced

room service is quite expensive, however remember it's a premium hotel that provides premium

early check in, staff very attentive and professional and a fantastic location

room was amazing and great layout to accommodate children my kids loved the bunk beds will definitely be back

great staff and great tie in with local gym. fab breakfast

of the hotel including the glass lifts from which we could clearly see where the restaurant and bar were and what floor we were on

staff in breakfast were fantastic

just a brilliant hotel .. outstanding room, bar and dining experience.

spa was absolutely incredible

room service

better gym but apart from that it was great

the spa was a particular highlight

wifi in room was a little hit and miss.

the bar area is really nice too

the room service menu is lacking and limited and that's a pity.

room service in the evening on day two was prompt and the food was again delicious and brought by a

room service menu was a bit limited for simple meals

good bar and restaurant

the presence of the gym was an absolute added value

we really enjoyed our stay here and got room service

time we have stayed here, love this place, breakfast is always great the scrambled eggs is 10

gym facilities good too

cleanliness of the room and room service was excellent.

did not have breakfast, only slept one night, but room had everytxhing i needed and wanted

fabulous location and very luxurious. breakfast was excellent too.

beautiful building, friendliest staff, great wee bar and super menu

the champagne bar is worth a visit

room was quite small and wifi was slow, but apart from that everything was fine

an) was very very slow.

no in room mini fridge to keep our drinks cool and no room service

bar was well stocked and staff were always happy to help

the beer in the attached bar was excellent. staff were very friendly and accommodating.

room was a great size. pool was amazing and the kids loved it.

kids loved the pool, i loved the sauna

workstation and wifi excellent to work remotely

lovely bar area and friendly staff throughout.

i know it can get very busy but reception and room service need to take calls more often as we had to go down to reception to ask everything on

really made my single girl valentines treat extra special ud83eudd70 the spa is great

downfall was my kettle didn’t work :( still got help from the staff and tea from the bar so not a

spa and gym were excellent, the staff were very friendly and helpful

early check in

food and drinks at the bar are great as well and topped off with a cracking breakfast