meal at the carvery and breakfast was very nice as well

the dinners from the bar area were delicious & so nicely presented, not the typical bar food

the bar area was relaxing

( thought did been nice to have a mini bar in room included in price of stay) just a suggestion

103 above bar and could hear voices etc

staff very helpful good size room excellent breakfast good wifi

the breakfast is delicious

parking on site, lovely sized room, bed was very comfortable, shower was lovely and warm, breakfast

parking can be very busy in the afternoon

we needed our outfits ironed, asked to use their iron, the laundry staff ironed our clothes

no cocktails - because there was no cocktail bar person

came to our door with a different menu for us and said they'd serve it to us from the bar as an exception - this absolutely made our stay, and made us feel so catered for

ince when i was last here) - bit blingy

very pleasant, comfortable stay. half board package was good value. easy parking.

nice location good save parking, our stay was very short had no evening meal or breakfast

the bar staff were great

everything was perfect. friendly bar staff and breakfast staff

welcoming and helpful efficient staff who were able to accommodate our request for an early check in

way the staff facilitated an early check in after a long journey with my elderly mother

very nice hotel staff were lovely we asked for early check in and got it

time coming with kids and disappointed

also the staff in particular gary at the pool check in and paul at the door were a massive help to us

forward to having a few drinks and relaxing in the bar after dinner a night away without the kids not that we were looking to get drunk but we just we just couldn t justify the prices

the bed was very comfortable the room was spotless and room service was excellent

the parking space was muddy

the hotel was situated in a lovely quiet part of the country with plenty of parking space even when the conference centre was in use

staff on reception and in the bar were polite, friendly and helpful

the wifi worked well and there was a kettle for hot drinks

nice hotel. staff friendly. good parking. only problem was the bed was extremely hard.

breakfast was great and overall a great and wonderful day and night ud83dudc4d

maybe consider a better choice of breakfast options on the room service menu card

helpful staff, lovely hot breakfast served on a warm plate, quiet and peaceful stay.

wifi signal was low but tv in the room had a good selection of channels so not an issue

location. very accommodating. good breakfast

late check out time

put us in an adjoining family room with screaming kids but was rectified and we moved to another room

had two kids with me who really didn t like the sofa bed, it was not appropriate as a bed however minus

we arrived at 4am with two kids following flight delay

breakfast was excellent

bed comfy, room and bathroom clean.nice buffet breakfast. easy parking and close to restaurants.

our room had lovely views of the spa garden

parking was a bit awkward but there was ongoing renovation work

not enough time to sample the spa & pool, will try for longer next time!

the new look rooms the staff the food and pool gym area. nice mesh of old and new.

was disappointed with the changing room at the pool

food in the bar was absolutely top notch as was the breakfast

dinner in the bar was really good

so if there’s any issues they know who to tell - we had and evening meal which was superb and breakfast was included in the price, you got a hot breakfast and access to unlimited continental

fact we came back to the hotel at 11pm to have a few drinks before bed and the bar was closed and the residents bar was unavailable hard to believe on a friday night

hotel breakfast was nice and plenty of choice and staff friendly

was very close to reception and kids were running outside the room and shouting didn’t get to sleep till late room was basic

food was excellent nice bar area

party also in the hotel, lots of kids very noisey

food was excellent and loads of it ,good selection of breakfast as well as fully cooked breakfast

hotel, well appointed rooms, bar very comfortable, lovely meal

location, bar & restaurant

od was served excellent) historic & grand but cosy atmosphere

plenty of parking in own car park

location, comfortable bed and good linen. lunch and supper were both excellent. free parking.

the property was lovely. easy check in, lovely bar and restaurant and super friendly staff.

room always cleaned to a high standard & always tea/ coffee provided when room service required

wifi wasn't working well during our stay.

told we could ring for room service but there was no answer both times we tried

excellent room service of complementary large pot of tea with lovely red mugs

clean, had free parking, the restaurant was good, staff was so friendly

early check in and late check out; late breakfast

bar closed at 10.30 which was disappointing. such a lovley bar area going to waste

barstaff couldn't do enough for us

pleasant stay, i had to check in earlier with also late check out

wasn't feeling very well so ordered room service food at night

although we didn’t use it the little kitchen and laundry facilities would be great for visiting families or those staying longer

so comfortable and we just love the wee kitchen and seating area , as we can have a cuppa and chat

only request is in the suites where you have a mini kitchenette, a dish drainer would be a huge help, but so insignificant

i especially love the late check out so we get to sleep in

listening to local musicians, having a relaxing drink, but it was also nice to have the small kitchen area in our room for times when we just wanted to put our feet up and read for an hour or

the wifi frequently logged you off

great to have a bath when travelling with kids

staff were lovely and helpful got an early check in and the bar filled my water bottle for me as it was late and all the shops were

early check in luggage storage big room

i stayed there with my two kids

arrived early and early check in was made available by friendly reception

fitness suite was tiny and not much use - more room in the bedroom to work out

also the fitness ctr was very small

and bar area really classy

bar food was lovely and recommended cocktails

opening hours of gym was a little limited

spa closed because of covid

we had cocktails in the cocktail bar which we found very relaxing great atmosphere

the jazz bar was an added bonus with lovely food and wonderful live music

no rooftop pool

the room service wasn t nice but everything else was.

good gym and found some

location and staff - gym looked great as well great views on top floor

the veiws was amazing and room service 10/10

room service poor quality food and very little choice

comfortable room breakfast was excellent friendly, helpful staff brilliant place to stay in belfast

beautiful hotel with a lovely upstairs bar and excellent service. ud83dude00

in piano bar having drinks in the afternoon, husband had car keys on table and he was very politely asked if

was first time in a long time me and my wife had a night away from the kids and the europa and our room surpassed everything

the bar over looks the busy city with beautiful historic building in the background

we were staying with kids and had 2 sleepless nights

very poor wifi,but i didn't mind much about it.

travelled solo with my 2 small kids and the staff couldn't do more for us and were absolutely amazing

the breakfast was amazing and the dinner in the restaurant was beautiful staff where excellent

half a mushroom for breakfast

great service allowed early check in

bar area pretty noisy because no soft surfaces to absorb noise when busy

the noise from the bar was really loud while trying to eat my dinner in the restaurant.

we loved our stay, the bar in the hotel is 10 out of 10

the hotel bar was nice and the staff were friendly and

ambience restaurant very accommodating staff access 24 hour gym

ry important kid) voucher which my kids really enjoyed and looking forward to it

they have this vik (very important kid) voucher which my kids really enjoyed and looking forward to it

very good and kids got free breakfast and family given adjoining rooms.

staff at front desk need to be educated on laundry drop off process for customers

got into our room early and late check out , also got option to have interconnecting rooms on

little bit of a wait to get room , nothing too major. the bar helped with the wait

allowed early check in free of charge

it would be good to have a laundry

late check out was 12. not 2 or 3

great choice of bars with a stunning rooftop bar and garden area

saturday night wouldn’t be ideal for those with young kids

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

lively outdoor dining, indoor restaurant and music and bar on the roof

restaurant food and service were fabulous and the roof top bar is a gorgeous place to relax and unwind

in bar & restaurant were great

a bit on the expensive side, but otherwise all good - had not realised a gym was available, as i would have taken advantage of this - i guess i can do next time

was also expecting a more equipped gym but i guess with the space available it was not

book two rooms both had single rooms that would just fit kids not big enough for adult

nothing great for kids apart from cereal

great breakfast

smooth check in. i requested early check in and was accommodated

my opinion somewhat later in the day because nobody picked up when i dialled

helpful staff didn't charge for breakfast.

ordered 2 iced coffees and 2 pints of orange squash via room service and it was 24

south african receptionist

gym would be nice

i had requested an early check in and our room was ready on arrival

great wifi

had room service breakfast which was also very tasty

lovely bar area to start or end your night in

central, complimentary welcome drink, friendly staff and nice vibe in the bar area.

central, clean, amazing staff, excellent breakfast, perfect.

comfortable, gorgeous plush decor bar had a really nice vibe, really appreciated the 24hour snack and drinks fridge super fast check

the breakfast was great value for money and the welcome cocktail was a great touch

room service had a tray charge of 5 which i didn t know about before ordering, or before

they had a ghost hunt for the kids which was brilliant

tea/coffee facilities, bottled water, tv, wifi, iron and board, robes and slippers, toiletries all provided

breakfast was great

great location helpful and friendly staff, dinner portions very small but lovely,wifi very good

they also gave our two kids free cookies and milk at night

breakfast excellent and bar/food service excellent

only issue we had was the app for room service did not work

was 0 wifi in the first room we stayed in, but they had no problem moving us to a different one the

all everything good bit food was awful found got in my dinner chicken not cooked fully an my kids dinner was tasteless

have been more welcoming to our group from ringing taxis for us and arranging a late check out/early check in

no breakfast were going to charge £25 for early check in

staff could not have been more welcoming to our group from ringing taxis for us and arranging a late check out/early check in

com prior to arrival and was able to take advantage of the early check in

location, restaurant and room service had a great selection, breakfast buffet was traditional irish fayre

no marmite, gym was right down in the basement and no pool

very friendly staff, great with kids. everything was spotless, great food cant fault anything.

comfy and the staff went the extra mile to help the customers i really enjoyed the music in the bar the breakfast was very enjoyable and the staff in the breakfast room were more than

ordered room service and the young man that delivered to the room was

loved the bar & bar food was really good too

location, very nice ambience, lovely rooms and the bar is a must go visit

the bar area was stunning

helped with holding our luggage, early check in, having to change rooms

the bar and dining area is gorgeous and the function are is lovely

great to stay in the apartments. good space and perfect for our 3 kids. all kids under 6

very good parking facilities room was clean good wifi

staff were amazing especially davey who worked at the bar and then again at breakfast

david in the bar is such an asset to the place and tony in the breakfast room so helpful and friendly

a little slow on room service

late check out until 1.30pm only cost 10 extra

room we had was not available due to an electricity fault but we were afforded a free early check in and received a partial refund

of a lift, parking, the location was excellent, they provided drinking water and the staff were efficient and

good wifi

appreciated reasonable laundry service

local kids running wild outside the hotel making a lot of noise late into the

breakfast had a great choice. room big and bed comfy

rooms spotless with floor to ceiling windows. good wifi too which is free.

pool, nothing to do with kids as no pool my fault as i thought there was but your really limited with kids activities

people (kids) not hotel guests coming into the foyer on occasion and using the hotel toilets

parking and spacious room with good heating plus restaurant and bar on premises and breakfast included in

looking forward to our return visit next week ud83dude00 dinner was excellent a d girl in the bar was lovely,even went out of her way and reserved us a table for the band coming on as it was

the breakfast is delicious and lots of choice

only disappointment was wifi was not working in the room and as the television was connected to wifi it was not working

wifi was poor

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

late check out cheap parking

location reception staff very friendly got a late check out free rooms very spacious and

lost part of my laundry through their

calvin and jp were super friendly from check-in, to sitting in the bar and having a nice chat

small bar area was great to have a glass of wine /cocktail etc whilst planing what to do

there is no tv in the room which i personally like, especially considering the wifi was excellent everywhere, including in the attic

the owner offered to do laundry for us as well

the bar is lovely

options to choose from, staff were friendly, toilet was clean, beds were comfortable, the gym is very good

clean, tidy excellent breakfast ,adequate gym and excellent staff.

the staff from reception, bar and cleaners were so friendly

great selection of hot and cold options for breakfast and not too busy, staff were all pleasant.

new places for family kids were suggested, food was served with a smile

we stayed in the presidential suite which included a kitchenette which was ideal, even managed to successfully cook a christmas dinner for 2 so not a

we took our boys 11 and 14, they enjoyed room service with pizzas and the swimming pool

good size of pool and kids could use it at anytime so this was a great

please loved it food delicious and kids loved the pool definitely be back soon

we were signed up to the ihg programme and received early check in and late check out

gym was a bonus too

the restaurant and bar with life music was also great and made our night there super entertaining

bed was so comfortable and the bar and music was great

gym and decent breakfast

the apartments had kitchen , the free gym

location, breakfast ,bed

stay we were there for the dolly and shania tribute and we had a great time and the bar man micheal was great and even gave us a complimentary coffee before we left in the morning

wifi in the appartment could have been a little better and there were a few too many stairs to

we opted to have breakfast and was delighted with the quality of the foods and the dining room service

wifi dropped signal occasionally dropped

kids running around at 2am knocking on residnets doors

the food was excellent and the bar was fantastic great live music and the staff were so friendly

breakfast ,there where a couple of kids looking after the buffet and some of the choices where either low or missing

the kids had what they wanted and everything was presented beautifully

staff delivering room service was very rude and pushed past me to get into the room