the pool and hot tub were lovely and warm

the breakfast was excellent as was the restaurant staff. the room was beautiful and modern.

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

comfortable place to stay,we booked 2 nights ,also we bought thermal spa and hotel gave for us discounts ,we had dinners in the restaurant and food was delicious ,staff

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

the pool area, the delicious food and comfortable bedroom

nice breakfast with view of volcan fuego

the stay the breakfast and the place very nice all excellent

understand that the pool was solar heated

very secure property with parking and lots of guards

had an incredible experience at le suisse spa

very strange for a spa hotel

spa facilities are great (when they're switched on)

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely experience overall

the swimming pool and the spa installations are really complete

decent spa facilities

the sauna, the pool and the jacuzzi were very nice with a nice view

was denied use of the amenities and pool because i had my kid with me

friendly service and early check in. close to airport and free shuttle service at 5am!

value for money- airport shuttle is free, room was clean

secure hostel, extremely well-located with a free shuttle to airport that is less than 10 minutes away

the airport shuttle was convenient and very flexible with my schedule.

hours at dawn), we had to look for a hotel close to the airport, which would allow us to board a shuttle (in our case to panajachel) the next day

random people video us on at the pool but from another hotel

pool

i didn't use the pool or gym, but they looked clean and inviting

the parking was convenient but you do have to validate it at the desk and then the machine each time

the breakfast, spa and sauna

the rooms are very nice and clean and the breakfast is in a lovely little courtyard and very delicious

d english speaking staff), good wifi, nice breakfast

great place for kids to run and play

ear plugs i could hear everything going on in the other rooms on my floor and in the hallways wifi was spotty in my room, disconnected

clean, safe, great staff, and wonderful breakfast

so close to the airport, the staff were gorgeous, free breakfast in the morning.

design, gardens and understated but good swimming pool

the pool was not heated and it needed to be cleaned

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was beautifully located in a very prettily manicured garden that was very peaceful 4) hotel

the staff and room service is just top of the line

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and also right in the corner of the main action in

we loved the breakfast they had and the staff very very helpful with information about the town and where to go

were super friendly, breakfast was good, courtyard was cute, and the view from the roof is solid

staff was very friendly and helpful and the included breakfast was excellent

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

we had to ask for things at breakfast 2-3 times before they arrived

breakfast was excellent!

is very nicely decorated hotel with good restaurant, free breakfast and good facilities

great breakfast. beautiful setting. best of all: the staff.

rooftop and spa. the dining room and bar were nice

my laundry was done and folded for a very reasonable price

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service for the minor inconvenience

they also do laundry at the front desk

staff was very helpful and accommodating including with late check out during a busy time

good laundry service

of guards at museum inside this hotel kept asking me show tickets and other stuffs if me and my kids were

especially with kids

the restaurant was great and i ordered room service- which was easy to order, quick and delicious

kids continued to jump in and out, splashing around like it was a pool to play in

the spa instalations are beautiful!

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

wifi poor in room. outside good.

om 23 if i remember well)

wifi in the rooms was poor

good wifi, hot shower, and very comfortable big rooms

it is clean and the breakfast was great as well

although the pool was tempting, we did not use it

the swimming pool was too cold.

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

the staff were really lovely and breakfast was great

i liked having parking and confortable accommodation

it was fairly spacious and very quiet. there s plenty of parking for those with vehicles.

full kitchen and washer dryer. they arranged transfer from the airport.

if you need an apartment with a washing machine and kitchen, this could be a good place for you

great to have a kitchen and washing facilities

breakfast was not included

view from terrace on the volcanos breakfast & food friendly staff good location

i loved the rooftop terrace bar and the wonderful seating area for meals

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great

rooftop terrace is amazing spot to drink fabulous mojito’s or sangria expertly made by the bar and gaze at the volcanoes super comfy bed and pillows

my phone wouldn t allow me to order room service.

i found out that they have a spa in the 2nd floor because i walked by but the room doesn't have information on the hotel

bed was comfy sauna and spa were amazing breakfast was good

friendly, helpful staff - went the extra mile for us - excellent breakfast buffet

gym can be more clean, specially the weights

breakfast and service was excellent

loved panza verdes pool, la cueva restaurant area, the dining area, food, friendly staff; everything about this place

loody freezing but lovely when you are in ) morning swim in pool

breakfast was fantastic.

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the day

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

wifi was awful

the space was clean and they provided enough towels, lounging areas and inflatables for the kids

personnel are friendly and courteous, miss blanca already knows my kids and she's is vere kind to them and always received us with a warm smile

good locations and parking setup.

restaurant is good and breakfast buffet is generous and varied

everything! room service, clean, comfortable, and felt safe

the kids really loved exploring the grounds

breakfast was great it was nice to take a walk on the park of the hotel, and the also have a mini gym on the park- we didn t use it but it seems great

good breakfast, although not included for kids in the reservation

small parking lot

the room off of the bar is noisy

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

breakfast was delicious with a stunning view from the terrace. wifi worked well.

the wifi connection in the bedrooms was not good

good wifi

wifi didn t work so well in my room

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great meeting with my clients

not having hot water but we didn't have that experience and we were impressed with how good the wifi was

food for breakfast was great, as was the rooftop setting

less noise in the main part of the hotel with the kitchen facilities being on the roof top compared to two years ago when they were in the court area

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day, safe

laundry and spa services were good and easy to get from the concierge

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

interior patio/jacuzzi, comfortable bed, nice staff, good location, on site parking, room service, restaurant

i asked for room service at 805pm and they said the restaurant was closed for the evening

large, clean room, good wifi. good breakfast.

no mini bar tacky soap/skin products

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

the did an excellent an efficient laundry service as well

close to the centre and fast wifi

no wifi in the rooms. some coffee would be awesome but not a deal breaker.

great location, good wifi,

great location, the best staff, cozy and good value hotel -- don't miss it. great wifi

very spacious, and clean. great breakfast, perfect location. staff super friendly.

delicious breakfast

so to go if you have an early flight), nice mall within 5 minutes walking, close to the

typical breakfast is superb

the decoration and the attention. great breakfast. location is great.

laundry service good

the staff was great, hotel was clean, room was nice, and the kids loved the

bit noisy, thin walls to be expected, but kids screaming at the pool and bar noise

also, their laundry service was fast and did a good job for a fair price

lovely pool area

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for partys like the salsa night without asking,

breakfast menu very limited but brunch menu top class

only had a short stay at this hotel and did not have chance to enjoy the free breakfast

the wifi didn t work

no window , telephone or key for the safe in our room. wifi was too slow in the evening.

the courtyard room was charming and the noise stopped at 10:30pm but then the breakfast clinking started around 7

overall wonderful n great lil kitchen

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting all the time and the laundry machines working all

convenient common fully equipped kitchen area for guests

laundry service is fast and a great price

placed next to public coffee and laundry room

the breakfast is amazing and you are greeted every morning with a smile from the very friendly

however, we had 2 kids, 1 fully grown and one teenager to be

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas if you are looking for

the free breakfast, room and bathroom was spacious, water pressure was good with hot water, location was

good location, price, and breakfast

breakfast on sunday

nice warm pool and well equipped gym which they are even going to upgrade

breakfast was excellent. location was perfect

beautiful place, large and safe parking lot

we love the safe and secure underground parking lot

fantastic breakfast and best fresh fruits i had on trip

breakfast

parking

gorgeous gardens & pool, friendly staff excellent breakfast!

the gardens, the kids loved the pool, the area outside each room was lovely to sit in

speedy laundry service

it had wonderful kitchen and laundry facilities

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

caused some issues with hot water, no wifi and most of the last day in the dark

they also do laundry for a good price

the complimentary breakfast was fine but minimal given the cost of the room

only complaint if i have to have one was the breakfast isn’t good

dinners and breakfast were delightful, and the service was personalized and attentive

included breakfast was not as great - you’d have to order a la carte options for additional cost

the hotel’s restaurant is fantastic, as is the spa that operates out of the same building

they made me breakfast and coffee earlier than everyone else because i had to get up early for a hike and they

the rooms are very basic and the spa was closed

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk was excellent with

the ladies serving breakfast were so lovely and polite

t working in room 204)

beds were hard as a rock, wifi did not connect to room.

no wifi connection in the room

centrally located had parking

parking lot leaves you wondering