ancient and historical facility, swimming pool, spa, museums, the ambiance and exceptional breakfast buffet

i did not use the spa but it also has one

we arrived late in gc and drove to the hotel, a bit challenging to find the hotel and parking the dark, but the staff was very helpful

especially with kids

was clean and the food was delicious and there was a variety of items to complement the breakfast/lunch

good wifi, hot shower, and very comfortable big rooms

wifi is basically nonexistent

internet in my room didn t work, i had to stand by the door to catch wifi

wifi signal in the last room at the end of the corridor

om 23 if i remember well)

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

and a great laundry service

you’ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice bedding, netflix etc, it’s all good

the staff was excellent and we were even able to utilize their laundry service which was super helpful

my laundry was done and folded for a very reasonable price

good laundry service

was a well stocked mini bar and snacks - all charged for but a free coffee making facility in the room would have been very

wifi works fine

bed was comfy, room service tasty and they gave us

maybe needs little more facilities - little more sophisticated bar menu -

it was great having the private parking lot as well

good breakfast

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

wifi was free of

included breakfast was phenomenal

wifi wasn't good at room, very bad reception

the pool was clean and my kids enjoyed it very much

are a few bars located next to hotel which share a wall near the pool so it can be loud in the evening

has a swimming pool and sauna

the staff was great, hotel was clean, room was nice, and the kids loved the

the pool with views over the vulcano was a great addition

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

the room off of the bar is noisy

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

breakfast had several excellent local choices

is very nicely decorated hotel with good restaurant, free breakfast and good facilities

the breakfast was amazing and included in our room rate

we ordered room service and the food was to die for

facilities were beautiful and clean. breakfast was excellent.

because of the easter week processions, their off-street parking became a real plus

centrally located had parking

n who did not care carefully about our needs and questions, women being far better) wifi difficult to catch sometimes and

wifi not real fast, but strong enough

the beds, showers, ambiance, wifi and daily filtered water were great

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

horrible wifi

the bar is very noisy from 8 to 9pm

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

poor wifi

even the wifi signal is low

wifi. variable. dropped al 3 of my devices frequently.

working wifi

wifi in my room

excellent wifi and co working space, ideal as i had a few days of work to do, nice to have a comfortable

nice location, cheap laundry service, balcony off lobby

we used the laundry service which was very quick and the clothes were lovely and clean

awesome customer service. requested early check in and within minutes received an answer.

was a bar at the below

breakfast and great room service

the staff, the breakfast the great customer service

wifi wasn t working

the courtyard room was charming and the noise stopped at 10:30pm but then the breakfast clinking started around 7

we arrived very early morning and they let us have early check in

the views are incomparable, and the breakfast was really

breakfast is superb

love that they have a gym

we loved the playground for kids and the pool.

we used the spa every day while staying there -

caused some issues with hot water, no wifi and most of the last day in the dark

cheap laundry, it was actually cheaper than nearby laundry places

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

it had wonderful kitchen and laundry facilities

they have laundry service

the ladies serving breakfast were so lovely and polite

laundry service across the street and center is a block away

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

defintely get a massage at the spa after you hike acatenango

the staff was super friendly and breakfast was delicious

very good location , very good breakfast , great service from the team .

staff was lovely, breakfast was tasty

they remembered that i preferred to have tea and not coffee for breakfast and they would always bring me tea afterwards - it honestly felt like home while i was

the breakfast is great

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

laundry available per bag, small or big so not per piece

there is a shared kitchen you can make some oatmeal or instant coffee

overall wonderful n great lil kitchen

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive showers need to be improved as water goes

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for partys like the salsa night without asking,

it didn't have a pool - however we were aware and we didn't mind.

it’s a complex for weddings or celebrations where the family could stay, they don’t have pool or nice restaurants, they send you to porta hotel to use pool restaurants and it’s cheaper

it was my first time in guatemala and the breakfast had all of my cells excited

amazing breakfast! friendly staff! beautiful hotel!

rooftop terrace is amazing spot to drink fabulous mojito’s or sangria expertly made by the bar and gaze at the volcanoes super comfy bed and pillows

our 'room' was a two-story private apartment, with a full living room and kitchen in addition to the bathroom and two bedrooms

full kitchen and washer dryer. they arranged transfer from the airport.

having parking on site was a nice bonus

kitchen had everything we needed for preparing meals, and the living space was very comfortable for

great to have a kitchen and washing facilities

also they charge 40q a lb for laundry which was literally outrageous

warm pool

it is clean and the breakfast was great as well

en up to the bathroom) are all beautiful

it s stunning , the breakfast was amazing and the staff are what makes this place so special.

wonderful patio with swimming pool

we loved the breakfast they had and the staff very very helpful with information about the town and where to go

beautiful garden! good breakfast! very quiet area.

and beautiful garden courtyard- breakfast was nice and convenient to have included -lovely views on the terrace - quiet area away

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

it is possible to pay for laundry services

as a small remark, maybe improve a bit the gym ;-)

we love the hotel, the style, decor, location and breakfast! the garden was huge and beautiful!

my husband and kids said they had the best burger ever

everything! room service, clean, comfortable, and felt safe

great room, the hotel is definitely like no others, the outdoor space is great and the outdoor gym is good too

the room was cozy and room service impeccable

we thoroughly enjoyed every meal between breakfast and room service

invigorating

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

loved panza verdes pool, la cueva restaurant area, the dining area, food, friendly staff; everything about this place

wifi poor at times

super centrally, staff really friendly and helpful, extremely clean, and the breakfast was really good and available for over 3 hrs

however, we had 2 kids, 1 fully grown and one teenager to be

cable tv and good wifi in the rooms

good location, price, and breakfast

the room size was perfect, the room service very good, we enjoyed our stay

loved the beds, the showers, the gardens, and the breakfast buffet.

parking is free, which is a great perk

the bedroom had high ceiling, tv, ac, free wifi, hair dryer, safe, desk, small table and chairs

beautiful place, large and safe parking lot

the kitchen is located in the lower terrace with a fridge available for guests and a supermarket just

kitchen equipment is mostly broken

we liked the kitchen space and the terrace upstairs

there is a communal kitchen, living room and patio area along with a rooftop deck

excellent location, kitchen to share

the wifi

the wifi connection in the bedrooms was not good

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great meeting with my clients

eakfast advertised as included free), wifi charge, though again advertised as included, an lastly room cleaning

a 5am start), and their laundry service was quick and could be done overnight

the location was fine and the laundry service offered was good.

breakfast is ok, wifi works, some of the staff speaks also english

wifi and cold water!

no options for breakfast

and lastly wifi was often patchy in the bedroom, maybe because of the thick walls

non working wifi, you can hear everything happening around leading to interrupted sleep