the stay the breakfast and the place very nice all excellent

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

understand that the pool was solar heated

gardens with small pool

very secure property with parking and lots of guards

had an incredible experience at le suisse spa

very strange for a spa hotel

spa facilities are great (when they're switched on)

iting list of more than 1 hour)

complimentary coffee wasn t available - when asked about it they charged to room service

of guards at museum inside this hotel kept asking me show tickets and other stuffs if me and my kids were

such a nice place for a small, tiny , 3 machines, 4 square metters gym.

ancient and historical facility, swimming pool, spa, museums, the ambiance and exceptional breakfast buffet

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

om 23 if i remember well)

great wifi

wifi in the rooms was poor

internet in my room didn t work, i had to stand by the door to catch wifi

they also have a private parking lot

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

the room service excellent, the food quality 10/10, the service from hola to ciao was 11/10

wifi works fine

was a well stocked mini bar and snacks - all charged for but a free coffee making facility in the room would have been very

in house laundry service was quick and convenient

my laundry was done and folded for a very reasonable price

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended stay

good laundry service

allowed us early check in, luggage storage, airport pick up and drop off

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

great breakfast. beautiful setting. best of all: the staff.

we ordered room service and the food was to die for

we had to ask for things at breakfast 2-3 times before they arrived

breakfast was excellent!

rooftop and spa. the dining room and bar were nice

not having hot water but we didn't have that experience and we were impressed with how good the wifi was

the wifi came and went probably because of the thick walls.

cheap laundry prices

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

good breakfast

we loved the breakfast they had and the staff very very helpful with information about the town and where to go

beautiful garden! good breakfast! very quiet area.

ala cart breakfast very good

it's a beautiful old villa with a lovely garden and the breakfast is great

it is possible to pay for laundry services

the pool!

clothes came back from laundry looking worse than before

the staff was great, hotel was clean, room was nice, and the kids loved the

excellent location, nice room, secure, helpful staff, nice pool

the shower pressure, hot water yes, but no pressure, makes it difficult to shower, specially with kids

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

the wifi is almost unusable

room far from wifi

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

our kids really liked the playing area and the garden

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

t working in room 204)

because of the easter week processions, their off-street parking became a real plus

beds were hard as a rock, wifi did not connect to room.

the hotel is in the middle of everything and since they have parking space for your car you don t have to use your car until you leave the facility

wifi not real fast, but strong enough

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was beautifully located in a very prettily manicured garden that was very peaceful 4) hotel

the staff and room service is just top of the line

toilet stinks, the swimming pool was full of bugs, i booked for breakfast included and at the end wasn't it

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

the room was very nice and also the climatize pool.

poor wifi

all three rooms had weak or almost zero wifi coverage

the second one didn t have a good wifi connection and i found two roaches on the room

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

wifi. variable. dropped al 3 of my devices frequently.

they remembered that i preferred to have tea and not coffee for breakfast and they would always bring me tea afterwards - it honestly felt like home while i was

excellent and kind staff, good breakfast, comfortable rooms.

the breakfast is great

the staff was super friendly and breakfast was delicious

i enjoyed breakfast too

great location, the best staff, cozy and good value hotel -- don't miss it. great wifi

excellent wifi and co working space, ideal as i had a few days of work to do, nice to have a comfortable

terrible wifi in certain areas of the hotel

laundry is more affordable elsewhere

there is a bar close by, music till 1 am

convenient location, lots of small areas to sit down and chat, great breakfast too

breakfast area was nice

location and facilities. renewed classic palace. great breakfast

the breakfast was fantastic but i wish there were more variety to the dinner menu.

facilities breakfast, percy amazing employee would arrange and take care of everything

gym is very small and no ac

the annex's pool is private and lovely

parking offered during the whole stay, a lot of staff ready to help

parking is not on premises

wifi was awful

options for breakfast - very good

says it has superfast wifi, but that was not true as it was a challenge to connect to do work

the wifi didn t work

the courtyard room was charming and the noise stopped at 10:30pm but then the breakfast clinking started around 7

staff was amazing and i love the breakfast

plus, it's got parking inside the property

if you need an apartment with a washing machine and kitchen, this could be a good place for you

very secure with parking area

kitchen fully equipped

nice big common space, living room, dining room and kitchen

it s a bit far from the arch but still walkable and the pool is a bit cold.

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

it s stunning , the breakfast was amazing and the staff are what makes this place so special.

the views from the rooftop deck were amazing where we enjoyed breakfast each morning

taking breakfast on the rooftop with a view of agua volcano was magic

the breakfast has good varieties and was very tasty

location, aaaaamaaazing breakfast (truly, 10/10), very attentive service all around

the staff was outstanding and the breakfast was delicious

breakfast which can be taken in the downstairs cafe or the rooftop has a choice of set options

delicious breakfast

the laundry service is high recommendable

wifi was super strong

they also do laundry for a good price

it had wonderful kitchen and laundry facilities

speedy laundry service

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

there is parking inside for guests and a beautiful

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for partys like the salsa night without asking,

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

overall wonderful n great lil kitchen

also the availability of a kitchen to store / prepare food

placed next to public coffee and laundry room

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

very pleasant and helpful staff i did not know there was a kitchen.

presentation of room service and breakfast

the room was cozy and room service impeccable

breakfast so good and delicious

it rained so we couldnt use the pool

loved panza verdes pool, la cueva restaurant area, the dining area, food, friendly staff; everything about this place

the free parking is private and safe

great room, the hotel is definitely like no others, the outdoor space is great and the outdoor gym is good too

loved that the parking is onsite and that an amazing breakfast is included

good breakfast and kind staff

was great, the staff, the food, the location and the wifi

also they charge 40q a lb for laundry which was literally outrageous

the wifi connection in the bedrooms was not good

breakfast was delicious with a stunning view from the terrace. wifi worked well.

the wifi

wifi was amazing and the workers were so kind and helpful

eakfast advertised as included free), wifi charge, though again advertised as included, an lastly room cleaning