pool was amazing too

desk, maintenance, room service, restaurant staff - everyone very polite, knowledgeable and willing to please guests

wifi in rooms not always stable but it promptly solved connectivity with individual router.

wifi great and good very good channels too

asked for a box breakfast but got a box lunch for breakfast because we had to leave @ 6am to get to the airport for

not a lot of lounging room by the pool and the gym wasn’t open

night club next door pool was closed for construction gym somewhat run down facilities closed on

gym was closed despite being advertised

decent room, quite large with 2 big beds, ok bar and restaurant in the hotel

beers are expensive no towels at pool

breakfast is served very morning from 6:30 to 7:30

breakfast was good

so close to the airport, the staff were gorgeous, free breakfast in the morning.

charge me for the laundry bag q74

did not like that i had to get an extra room for my kids

good hotel - great facilities. did laundry which was great and decent value.

there was no food for us and then had to wait another hour for a 25 dollar chicken tender for kids from the hotel which was nasty

hotel extremely clean fresh daily toiletries amazing breakfast perfect location free parking

wonderful bar n restaurant

quiet, great breakfast buffet, allowed early check in, called massage therapist for me.

the breakfast was delicious and fresh

breakfast was simple but good quality

a delicious breakfast is included as well

time, knowing clean comfortable beds, good showers and reliable wifi, friendly staff and a great breakfast awaited us

clean, friendly staff, very good breakfast in a colonial style hotel.

nd of like a semi-basement), looking out into a parking lot

wifi perfect

excellent breakfast, wifi and 2 mins away from the airport

room service food is delivery from nearby restaurants and was very tasty

please provide coffee and tea facilities outside of the breakfast time.

bar was limited in options gym is very small

like the restaurant in the lobby friendly staff and the breakfast bar so good, staff wearing guatemalan clothes makes you feel like you are in guatemala

shower gel, especially as nowhere in the shower to put the soap without it falling down small gym seemed ok, but didn't use it as couldn't find it at first : signs all over the hotel and in the

common in guatemala to just give a bar of soap, but from a 4* hotel would have preferred shower gel, especially as nowhere in the

rooms are run down and old. needs urgent refurnishing. the gym is tiny tiny.

big room on 18th floor, just below the gym and jacuzzi. nice and friendly staff

location. clean. modern. excellent breakfast. the balcony. comfortable beds. the view.

everything view room service everything was excellent

triple rooms were a true blessing for a family with 3 kids

shuttle easy to organise

hot shower, comfortable beds, very attentive and helpful staff, free shuttle

guatemala have been pleasant but the marriott staff were really great especially the 2 wonderful shuttle drivers i had who were genuinely very nice and make a huge effort

said it had shuttle to the airport but they're lying, they charge you $20 to take you there

the staff were wonderful, especially viny who was the airport shuttle driver! a very nice hotel!

breakfast is just minimum and it's not so fantastic while other experiences are great including

had been travelling at a lower cost end of the market, and reliable hot water, pool, comfort, etc was very well received

good location staff super friendly good beds very clean all facilities nice pool and gym

i didn’t eat breakfast or other meals this time

room, bathroom, gym, pool were nice

clean. the gym. quiet. friendly. specially the housekeeping are great and hard work ladies

only one elevator was working over 3 days.... fotos variety at breakfast culd be better

the pool and gym is clean and very good

good hotel, specious rooms, comfortable beds, great gym, spa and pool, as well as tennis court

breakfast and convenient location from flying in to the city easy check in and friendly staff pool and gym are a great

very nice ' beautiful ' great breakfast ' great people

excellent breakfast, with lots of variety and personalized cooking service

also, the gym was very worn down and most machines didn't work properly

the bedroom and breakfast

gym is almost abandoned and equipments are not functional.

breakfast was delicious and plenty food

parking is not directly in the same building

friendly and helpfull staff, parking, great location and fair price.

they had a casino in the same building and the gave me 200q free to use at the casino, amazing

room, room service and comfortable beds

parking and bedding

the rooftop pool and bar are beautiful and the service on point

there are people walking around

on what i didnt like as it was all great, refer to comment above

amazing breakfast and rooftop pool with lounge.

amazing breakfast and rooftop pool with lounge.

friendly staff, comfortable room, delicious breakfast.

regular bread for breakfast will be great.

beautiful hotel wirh comfortable rooms and great service. great breakfast aswell.

quiet and beautiful garden a local breakfast to serve very local decorations strongly recommend

is really helpful rooms are clean well kept and breakfast was very good even though it has limited items and many restaurants just opposite to the

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

the air conditioning and wifi in my room worked well too

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

beside the bed, they were on the other side of the room, but the main problem was that the wifi

wifi was a bit weak in my room; functional but only in certain areas of the room

very personal attention; breakfast cooked for me by staff; anything i needed was what they wanted to do

very spacious, and clean. great breakfast, perfect location. staff super friendly.

small hotel with just 7 room, and a lovely courtyard garden where we were served a delicious breakfast

christian was such a sweet host! everything was clean, the wifi was great. highly recommend

the decoration and the attention. great breakfast. location is great.

are pleased with our stay cleanliness , friendly staff, great location, wonderful breakfast lovely

the breakfast was amazing there were so many choices

the staff is awesome, the property is kept in mint condition, the breakfast buffet is one of the best both in quality and variety and you can t beat the location

room was dirty... room service menu limite . and breakfast bar alwas cold food

breakfast had just about anything you could ask for

location, new modern hotel; rooms are spacious and tastefully designed; great gym facility; friendly and professional staff

information in booking and in the hotel, room service

large room, well equipped. wifi worked well.

and did i mention free parking

the underground parking space: too narrow!

hours at dawn), we had to look for a hotel close to the airport, which would allow us to board a shuttle (in our case to panajachel) the next day

bed; good hot shower; basic breakfast and airport shuttle included in price; were able to check in early

the shuttle service is included

value for money- airport shuttle is free, room was clean

the airport shuttle was convenient and very flexible with my schedule.

the gym was good so as the steam sauna

the breakfast was very good, it was buffet style with good selection to choose from.

breakfast tasty food and those who attend the tables are excellent people thanks for the

room, wifi availability, not available services

excellent location, english speaking staff, restaurant, gym, spa, etc. on site.

very clean and tasty breakfast

room was big and comfortable, large living area and kitchen, which looked renovated

kitchen - no detergent or dish

breakfast was great'the staff are all hardworking and familia

staff was very helpful. breakfast was delicious. room was clean and comfortable.

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the prices of the food are too expensive compare with the prices at the restaurants

for kids - there is a pool, swing set, and laundry available

pool area looks nice but we didn't try it as it looked cold

was a nice hotel , very secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the prices of the food are too expensive

for kids - there is a pool, swing set, and laundry available

it does have an indoor, safe parking, which was a nice surprise as it showed as not having parking on your site

many cozy spots in the garden and the rooftop cafe where you can easily connect to the reliable wifi

clean room and good breakfast

walk from a huge mall with lots of options, the breakfast is lovely and there is the option of room service with delicious food at very fair prices

the wifi was super fast

breakfast really good

kitchen lacked some of the basics like tea towel and cleaning products

breakfast was delicious and i love that i had options to choose from

the breakfast was also lovely, like a european style desayuno tipico set in nature on the backside of

rooms with everything you need including a kitchen

maybe improve is to have a sheet that is clearly displayed somewhere in the room that says the wifi and password

hotel has really nice and large rooms, a comfortable bed, it is clean and it's got a reasonable gym

the pool and the spa were in renovation

modern. extremely well kept and very clean. nice restaurant and good breakfast!

really enjoyed the breakfast!

cleanliness, quietness, pool, elegance

location is really nice, they have a rooftop bar and restaurant with nice views of cayalá and other parts of the city

breakfast was very good !

the laundry service is excellent too

because of covid they’re serving breakfast from menu, i think that’s great

not enough services or service members . very limited amenities. the gym has only one bench

excellent location! big room with comfortable furniture. good parking space and access.

there was a denny's next door which made a good breakfast stop for us before we went to the airport

the swimming pool was not available.

from the revolving restaurant to the amazing rooms and very comfortable beds, to the delicious breakfast and very professional and friendly staff- the hotel was wonderful

our kids enjoyed the revolving restaurant:)

there was very good wifi and my room even had an ethernet hookup

they offer sufficient parking for 4 full sized cars (plus some extra room for a couple more motorcycles if needed- and it

the restaurant and the bar are very

the food we got via room service was good but not excellent.

the gym is wonderful. architecture is stunning.

the food at least for breakfast was good, lunch and dinner was another story, also the bar was about of mixers for cocktails and the room the air a was broken

pool area lacks maintenance

very secure property with parking and lots of guards

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

nice breakfast with view of volcan fuego

gardens with small pool

understand that the pool was solar heated

had an incredible experience at le suisse spa

very strange for a spa hotel

spa facilities are great (when they're switched on)

it would also be nice if pool towels were available at the pool

the pool kept very warm

didn t bother me too much but kind of clashes with the tranquil spa and hotel

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.