the staff, location, breakfast and comfort.

the breakfast

breakfast is included they had a decent selection and a great coffee machine

there is no cook breakfast or options but you have cornflakes and a few options of bread.

the breakfast that was included and good meals and coffee were available from the kitchen

very nice hotel. the staff were great, and the included breakfast was fabulous.

easy parking, spacious room, good eggs at breakfast.

very good breakfast

slight downside during our stay was that the restaurant and bar was closed, but had nice breakfast in the palace cafe 100 metres away

excellent staff and breakfast

breakfast

the hotel rooms were clean and the room service was also good

the bar and reception staff were all friendly and helpful

very good breakfast clean room convenient parking

was very disappointed with the lack of wifi

breakfast buffet was great

proximity to a bar known as “os monsantos” who’s patrons are bothersome and park their cars on public

very clean, great breakfast, availability for late check out

was excellent, staff was very kind and helpful, breakfast was excellent and the bar was open all night

great gym

the king suit is lovely, but not for 4 adult as the extra sofa is more for two kids.

common kitchen is useful with the kids to bring snacks and drinks

had noisy neighbour with kids that made it slightly uncomfortable in the morning at 7:40 to 9 impossible to sleep

the room had a cot for him and at breakfast they had set up a high chair for him

much the concept of the country villa: the property is big, has plenty of green spaces, pool, kitchen if you needed, and spatious, conformtable rooms

gym is poorly equipped and very hot

some of the gym material needs replacement urgently

smell from the rooms,gym,pool was impossible to live with

etc but was very understaffed with one person serving in the restaurant and one person in the bar who spent most of his time serving the restaurant and therefore was rarely present in the bar

was clean staff were friendly and helpful breakfast was excellent bar - food and drinks were

has an on-site restaurant, and there are several cafes and restaurants nearby where you can enjoy breakfast and dinner

daughter loved the kids club

everything is good with excellent pool and gym.

pool and spa areas very clean and nice to use

food in the restaurant, big and very clean swimming pool, nice view around, large rooms with kitchen

the room was very nice, didn’t have breakfast and didn’t use the pool

bidet was unstable and practically coming off the floor very poor free wifi in the rooms

well equipped room with good view and great room service

room service food temperature and quality

room service meals were generous portions,fresh and tasty even for kids

food was amazing (breakfast, room service and restaurants)

it’s also a wonderful place to stay with kids

room service was so good

friendly staff, good location, wifi, good water, swimming pool

the city traffic in a calm area and at the same time mi utes away from everything the hotel has shuttle bus service at every hour to the center

-great view. -clean room -good breakfast -underground parking at the hotel -nice swimingpool

the staff was amazing, from checking in and at the bar very friendly.

magnificent breakfast, gorgeous room and a rooftop pool. 10/10

room without me expecting it, i got a plate of chocolates delivered to my room and free mini bar coffee machine and a discount voucher for future stays

breakfast foods were plentiful and varied to accommodate most tastes

gym was adequate with the dumbbells; however, only the treadmills and rowing machine worked

i liked that the room service was always accommodating jet lag :) they also gave us extra pillows by request

fast room service ud83dude0a

comfortable and quiet room with good amenities for business travel, wifi, printing, great neighborhood

clean and organized , very friendly staff and helpful and the breakfast is delicious , location of the hotel as well is

breakfast timing is amazing, much better for people who wants to leave early

maybe for the breakfast, you can have something more to choose

bar in the hotel works 24/7

we could make an early check in for all our 3 rooms, which is greatly appreciated

good breakfast

- gym - cleaning - breakfast - staff in general - room - near to the airport

the shower was great, and the breakfast offered a wonderful spread

play areas for kids

good location (close to metro and easly accessed by car), has everything for family with young kids

i used the gym and was very pleasantly surprised by it

asked manager behind reception how much breakfast in room (room service) would be, he said €5 each, when it arrived we were charged €16 each

the reception had area for small kids to play (for toddlers and game console for older kids)

day the room was clean , the pool for kids and family is great, the breakfast is very good and various

the pool is little but the kids was satisfied

the bathroom didn't have a lock, which is annoying when you are travelling with kids as they can come inside when you are doing your business

room service

bathroom had two washbasins that was bonus that my kids didn't debate who goes first

huge tv screen with paid football channels (kids loved), very confortable beds, very good options on food

gym not large but had everything we needed

the bar area and restaurant were excellent - very comfortable, plenty of room, and *very* good food --

autobilling of mini bar when we

there were no in-room amenities for making coffee or tea, so i had to rely on room service, which delivered a lukewarm, half-filled pot of coffee

wifi in my room did not work properly

small minor incidental things not worth mentioning (like the mini bar not seeming to be cold but we could have mentioned if we had needed it

the evening staff at the bar near the reception were professional and fun

room service was superb and the food was divine

hotel is hotel is located in a windy area - using the swimming pool made no sense unless we wore jackets

gym is ok and staff is flexible to accommodate special requests

great staff very attentive, facilities were excellent, especially the pool.

the pool was beautiful at night and the staff was amazing

free street parking right in front of the hotel was a huge bonus as well

inadequate off-street parking and the toilet flushing mechanism needed repair

breakfast was good and plenty

is a quaint hotel with a fabulous breakfast, friendly helpful staff and cute rooms-even had a rooster crowing outside

the only minor point is wifi signal could be better

very good!! breakfast was very good, room and bed very clean. we really enjoy our stay.

small bar in reception/breakfast area

breakfast could contain some vegetables and some additional hot sides options, but it was good

the staff was great and even offered us some milk for the kids ( without a charge)

the bar was open for drinks and coffee even though no food was available sunday evening

staff were very hospitable. gym & sauna nice sized rooms good breakfast

i really enjoyed the gym and swimming, however, to reach it you have to pass the garage which doesn't look nice

the fact that in the swimming pool there was no one to help you

is no room service, and only a coffee shop (other than the restaurant used for breakfast)

wifi could be better.

extremely slow wifi even payable version. only one power socket in room.

the dinner and breakfast were fantastic as was the lovely waiter

breakfast was a lovely buffet spread with hot food like eggs and bacon available to order fresh

breakfast was vast and very yummy

the receptionist was so nice and went out her way to give us an early check in because our flight was very early in the morning

we liked the 6th floor outdoor bar and the breakfast area on main floor, both with very helpful staff

coming back to the hotel in the evening on 2 occasions the bar staff weren't anywhere to be seen so had to wait quite a while to be served

i enjoyed a free upgrade and free late check out

maybe at the bar you could have some other food options

good wifi

the room was spacious, and they even provided an extra bed for the kids without me asking

the service at the spa was excellent

stayed at the hotel with my two kids, and we enjoyed everything—outstanding staff, spotless cleanliness, great comfort, and

room service was also very reasonably priced

the kids enjoyed the breakfast, it had so many varieties

the breakfast choices were varied and flavorful

to think of something that could be improved it would be a few more and better machines in the gym

very close to supermarket, laundry, cafe and good restaurants

fantastic pool and the spa set-up was brilliant

the food at breakfast and in the restaurant at dinner was excellent and even the room service was of a high standard

a little comment to rafael from the reception who was very kind and professional as well as the room service staff who were incredible

ok for adults but kids need to be really careful around the seating area because they don’t tend to look where they

guy at the bar wasn't enthusiastic about making the kids mocktails

great location, really nice breakfast buffet

team, amazing breakfast, and this pool+ pool bar is just perfekt

the swimming pool was very good and they were very accommodating to my baby

it also had free wifi access

pool, canteen and room service although fee was high.

the pool and it was so clean

great wifi and room service

hotel catered for all your needs sauna swimming pool beauty care

pool / sauna /steam bath & gym , loved it and next to spa

policy of allowing kids under 12 to use the leisure facilities only between 12 and 2 is disappointing

the greatest experience room service food was not good

the main issue we found is the poor wifi that it was hardly usable and mobile connection is poor inside the room too

free parking lot is great.

good for parking (very few accomodations with parking in november)

and i would like the bar to be open so i may have vodka in the morning with my breakfast

no answering if calling to room service

the wifi strength must be improved

please add more options for room service

mansion hosting a hotel offers much more than a a bed and breakfast

i appreciated that very much as i was alone with my two kids and we started the day very early

breakfast was excellent and the bar staff were very friendly and made us very welcome

the restaurants, pool, and room were immaculate and beautiful and reasonably priced

was travelling in a party of 7 people 2 adults, 2 kids and 3 elders, i made a reservation for 5 adults and 2 children and they told me they could not

no gym

breakfast facility was on floor -1 and it was a bit dark and depressing without windows gym was

the gym could do with a little more equipment

during a night is free (19:00 - 09:00); - beds were way too soft for most of our family (except kids); - breakfasts had no taste (omelette, ham,

the spa was also not available, which sucks cos the spa was one of the reasons why we booked the hotel

i have requested a small plate and glass for the kids they came with the plate, glass and pdq to pay 5 euros was shocking for an executive room

faucet sticky, sink drain plugged, front desk did not mention where the gym / pool was (there was no guide in the room to tell me), and the front desk was always too busy

friendly staff, the lady offered early check in, and very kind, the amazing location, nice rooms, etc, etc

there might be an insulation in the swimming pool so everybody even kids can enjoy

i had my birthday during our stay and i accidentally mentioned about it at the bar when having our welcome drinks

location near to museum near to metro near to shopping mall clean modern easy travel to airport room service good

the wifi was slow.

perfect location, comfortable facilities, relaxing bar and great staff

they also provided a great room service and a gluten-free breakfast every morning

we loved the facilities and were able to have drinks and snacks both nights at the rooftop bar that added to the special occasion

are equipped with tea/coffee facilities (we didn’t have any, but you can buy coffee from the bar downstairs) and iron/ironing board

they have a sauna and pool which i tested and loved

the rooftop bar is great, but it would be better if it offered more finger food options.

they don’t even give room service

would put a small fridge with a mini bar under the desk, instead of that bench (i think

it seemed as though room service was run by another company

room service is not responsive

bar not great they didn’t have a great selection of drinks

roof top bar staff were not as attentive as the restaurant and hotel staff

the drinks at the bar were good and the fries were excellent

breakfast and room

the room service is really good

we had our last day in the spa when we checked out and before our flight home and it was absolutely amazing, the facilities

lovely rooftop bar with a little pool

breakfast were great

room, modern, comfortable bed, everything spotless, great facilities and really good breakfast

cool dipping pool and tasty light snack menu and bar

the rooftop was amazing with the pool

bathroom, the bed, the breakfast

the breakfast is nice and a good selection of food is available

nothing really,the hotel’s bar could be bigger but overall it was a nice stay.

this is a business hotel, so the room service menu has a limited choice

room service but arrived after a long wait and food was not warm

breakfast very nice but classic, some foodie specials can give some extra value (chakchuca, chai,

small rooftop pool but with the best view in lisbon with several key monuments in sight

great view and spacious

fitness center was ok but if you do cardio than great

breakfast was included

they have a bar at the lobby, a wonderfull possibility to relax after a whole day of sightseeing

we found some trash behind the mini bar fridge table when we had to pick up something we dropped behind

there's a small bar and the breakfast spread was very good

additionally, the bar at epic sana pombal is a highlight with its wide selection of premium brands and an impressive

prices in the bar were exorbitant

they have a happy hour at their bar between 6 and 8 pm. is not worth it,very poor bar service.

very clean, modern and hot tea maker. in the room. nice bar too.

there was no notice when the bar in the hotel was not open.

the hotel everything is spot on from friendly staff to the look and feel of the foyer, lounge bar and restaurant everything is upmarket and modern

restaurant was closed and no room service

excellent from front desk to kitchen to room service

the breakfast was amazing with plenty of options to choose from

from the checkin to the welcome gift, to the beds, room setup, breakfast, staff and everything in between

breakfast was excellent, and the setting was gorgeous

the best poached eggs for breakfast on the most delicate of homemade breads

there could have been a cow-milk alternative az breakfast

i was working from the room - didnt have any problems with wifi

excellent wifi

very helpful staff, good prices for the room service. very comfortable beds.

the bar area was delightful

breakfast nice

there was a small bar by reception and we went out for drinks

my wife and i are in out 30's and two kids under 4, all were kind, however the fellow occupants seemed to think we were out of place

was really tiny, even though we are a couple with no kids

the room was a good size, enjoyed the pool.

service all round rooms were amazing so clean and modern decor very comfortable too lovely breakfast

gym is well equipped but could use some updating considering the price and service of the hotel

the bar and the staff

the gym was great as well with modern equipment though a bit limited (which makes sense)

rooms were ok. gym , good breakfast

half hour on breakfast finishing

wonderful woman serving in the bar restaurant on the day of our arrival

bar staff was way too slow

of town however the pool is lovely and the hotel does grant a luxurious feel and a very good breakfast if you choose to take it

swimming pool brunch gym roof

we ordered room service as we had arrived too late for a meal in the restaurant and it was

you don’t have a pallet for portuguese cuisine, great quality food but not conducive really for kids, no simple options for pasta, chicken etc but they were very accommodating in trying to

room service could have been better

the wine bar and staff were excellent!

time with my 8 years old daughter (notified the hotel) but health club is not available for kids

he had to wait me in a bar

free parking available, gym facilities, attentive staff, great gluten and diary-free options for breakfast

great working table, new gym with technogym equipment, very good breakfast and a lot of space

bed and room service

shuttle service to train station and shopping centre

room service menu was very limited

the room service menu didn't have a lot of small meal options for non-meat eaters.

it would be good if the little kids splash pool were heated.

breakfast was excellent and worth including in your stay

room service charge, cheaper to get a taxi to the centre of lisbon than have your food delivered to

early check in

roof top pool was really nice as it was incredibly hot the day we were there overall nice

you very much for early check in mariana pereira , but morning yours recepciontist uninterested

lovely little bar and great breakfast

clean and modern rooms, great bathroom. rooftop terrace with the swimming pool was perfect

had a parking and it s within walking distance to take the train and to lisbon

partner ran the lisbon marathon, due to the early start we would have missed breakfast but the restaurant put together a lovely take away bag of food which we picked up from

wifi wasn't really working, so i had to stay on my 4g

great breakfast too :) i strongly

wifi.

breakfast was alright but not excellent needs more variety just cold meats , hot drinks machine

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

breakfast is self-serve buffet style: lots of choice and variety

simple but delicious breakfast

very nice staff, clean room, satisfying breakfast.

they did not leave enough water to the rooms and when i asked to bring from room service once, they replied that they have only sparkling

of kitchen on the third floor

no pool for kids.

the pool and spa was privately owned therefore you incurred an added cost to use the facilities

didn't have breakfast, the location was perfect for my conference but a little far out of main center but uber

and also waiting time for breakfast could be shorter

the breakfast was amazing and the room was so comfortable

breakfast was basic not too many choices

the food is delicious, breakfast, snacks and evening meals are all memorable

just found the coffee at breakfast a little but soft, din`t loved it .

there’s also bar opened till midnight

spacious room, comfy, lounge, breakfast

a few negatives: wifi was temparemental in the room, and not at all available in the breakfast room

the property was clean and well situated. the front desk staff were helpful. wifi was excellent!

breakfast and filtered water plus the restaurant

clean rooms, great view, free fast wifi, placed 2 day lisbon itinerary recommendations in room, quiet

mini bar water is not free

wifi was extremely slow/weak

good wifi and nice staff

lifeless, small gym , feels like 3 star

room service is very slow

upgraded room and the breakfast choice was the best i have ever seen staff were lovely throughout the whole

breakfast was great

of hotel was very good for the metro to go sightseeing added bonus was the outside swimming pool as well breakfast excellent choice and restaurant for evening meal very

the spa is great and free of charge

the guy with glasses (i am sorry i forgot his name) he explained to me everything very clearly

the wifi didnt reach our room so we had to sit in the lobby to outside our door to get on.

breakfast quite good too eur 15, bar too open pm and room service (outside contractor) was good, can order online & quite fast, with some funky

spotlessly clean, air conditioning and wifi

friendly staff and great breakfast. excellent room with comfort bed.

the room service was lazy

small gym is well equipped

it was a really good breakfast. the varieties in the breakfast exceeded my expectations.

the mini bar in the room should be clearly explained that it’s not covered.

good gym&bath facility

staff was excellent and always ready to help (reception, kitchen)

its centrally located and has all modern facilities plus the complementary breakfast

breakfast was great but maybe adding bacon and eggs would be good

good location, very poor breakfast

a small kitchenette, i feel like itd be nice to have a small bit of cutlery so that it could be used for

free wifi

perfect location, close to the metro. fantastic breakfast and wifi fast enough to work...

was excellent, room, breakfast and stuff especially

staff are friendly not to forget the huge breakfast with sparking wine and bloody mary

wifi temperamental

the lounge bar area was nice for a last drink before bed but it could do with a few more sofas.

from the guy in the bar to the staff looking after breakfast all great ud83dudc4c

resturant could have a more elaborate menu than just bar food ..

breakfast, front desk or the bar all were eager to help

stayed with kids

the gym was decent and the spa was fantastic

the room service is slow but i’m not moan

was excellent staff were fantastic particularly nuno reizezo at the spa bar pool area

in front of spa entrance, it was wet

overnight room service menu could be expanded