more variety of breakfast options

the pet fee was very reasonable compared to most hotels

they did not have the breakfast that was advertized

nice breakfast area

breakfast was great with a big variety to choose from

didn't go to breakfast. clean, quiet, date, staff was friendly and helpful. room was nice.

the hotel is convenient not far from where we need to go. the family also love the pool .

breakfast was lacking, but sufficient for its purpose (place to sleep)

we got there we found out that the pool was closed because it was leaking

dirty pool. staff rude. rooms poor condition need updated. did not even stay the night

missed breakfast. the room was big and my wife loved the swimming pool.

well breakfast could go a little later! jk! everything was great!

the pool was clean, the stay was comfortable

could have had more breakfast options

the outdoor pool and seating was great for our large group

the pool wasn’t open

excellent breakfast. location was near our ev charging station.

brianna at the front desk was wonderful, also the lady that was taking care of the continental breakfast

indoor pool for our grandkids to play

the breakfast was very yummy with a decent amount of options

indoor pool looks nice, didn’t use it

clean and nice place to stay my kids enjoyed themselves only thing was the pools are not open yet but it was

did not eat the breakfast.

piles of dirty laundry

gave the kids some thing else to do than swim, which they love

room was clean and stocked. attendant was very helpful and nice. breakfast was excellent.

i would not allow my kids to even sit on them

have a breakfast, pool, gym and staffs are friendly and kind.

friendly staff, early check in and location

the pool was not what it looked like in the pictures. it was dirty and run down

no continental breakfast due to covid/

my kids were holding their noses every time we came out of the room or elevator

to much chorline in the pool

however, the grab and go breakfast was not very

only thing we wished were different were the fact that the pool and gym weren't open but understand why considering the circumstances

pool

breakfast was good with several options

no interaction with my kids or me

proximity to restaurants and location to highways excellent staff and breakfast!

breakfast was great

pool was suppose to be heated but rather chilly.

the pool was closed but that's because of the covid19

had a bar area for our work crew to meet after hours

indoor pool and gym

i liked everything.. but the pool could stay open later

staff in the restaurant and bar was rude they acted like we didn't belong there we were ignored several times and we chose to

we encountered were wonderful and friendly, the ladies at the front desk, the young man tending bar in the restaurant

ambience, the friendly staff from the front door, was amazing and the bar experience was so refreshing and relaxing we definitely will be back

there was a bar and restaurant, and another eatery on the property

both bar and restaurant close too soon

breakfast was great as was the staff

breakfast was amazing

excellent breakfast

the breakfast and pool make it worthy of the higher prices

the breakfast and pool make it worthy of the higher prices

good breakfast , nice room , helpful staff

it was only for one night, i wiped down everything in both rooms, living room, and definitely the kitchen

breakfast food choices could have had a bit more variety day to day

fully equipped large suite with kitchen and all utensils

like the countertops in the kitchen area not wiped down

the pool was closed

the heated pool, which was open for use, was very cold.

the pool was closed.

pool was closed the days we visited

the inside pool needs a little attention, but i was glad they had one

clean room and common areas. pool looked great.

pool was closed due to clorine shortage and restaurant closed due to covid.

pool/spa closed...which the customer should be made aware of

no smoking out side the pool area

did not like that the beautiful pool wasn't open

smell of chlorine in the indoor pool was very strong, made our eyes water after being in there for around half an hour and i

the pool and spa were closed for upkeep and repair which we were unaware of and may have changed our choice of

the breakfast was good and hot

breakfast was really good, nice large room.

pool area continues to be a problem

exceptionally clean and comfortable breakfast in am, which was great, limited but very helpful!

the front desk staff and the breakfast staff are extremely friendly and accommodating

staff was great. breakfast was excellent and plentiful

the continental breakfast was really good as well

even the breakfast room was nicely equipped, nice, good coffee

nice pool area with smoking area, which was a bonus

all the parking

very clean. very nice staff. good breakfast.

unfortunately i did not use the breakfast conveniences, as i had breakfast meetings

pool and gym

the kids enjoyed the complimentary cookies too

i usually don’t eat a great deal for breakfast, but, it certainly looked fresh and appetizing

everything was great, we stay there every time we visit our kids in huntersville.

great staff. clean. breakfast was outstanding. location next to novant hospital was ideal for us

greeting on our tv were extra little touches that put this hotel over the top, especially for our kids

breakfast was wonderful with plenty of choices for all dietary needs

the gym was very nice

the pet fee was too high. we only stayed one night but paid the same as if we stayed for four.

breakfast was both efficient and delicious

the $75 pet fee was too steep

staff was extremely nice. room was clean and comfortable. breakfast was great!

version 95° no pool pool finally got fixed for last day it was covered in bugs on top of the smell from the

the hotel is also right beside the interstate so it's very loud when you're in the pool

the breakfast was delicious

pool was closed,cleaning rooms only if you requested,and no breakfast

the pool was closed. bathroom sink was clogged and drained slowly

morning breakfast space was over crowded one morning we had a group of 4 children unattended by parents

the pool, krueger coffee maker in room, 2 queen beds, extra towels, seating area in room

staff, breakfast attendant and set up

breakfast could be a lot better. everything was over the top carbohydrates.

the lady at the front desk was wonderful the shuttle was very convenient

i lived the convenience of the shuttle to and from the airport!

a small carry on bag for breakfast as early check out will be nice to have.

great staff, size of room great, laundry next to room was perfect.

shuttle pick up at the airport was prompt and hotel is very close to the airport

quarters for laundry and suggested i go over to seven 11 to get some

laundry room, pool , workout equipment( treadmills), and ice machinea all out of order and was for

mins from airport, free shuttle pickup after midnight no problem

proximity to the airport, ease of catching the airport shuttle, and the bed was amazingly comfortable

pool closed and it was 97 degrees.

modern, clean, shuttle bus, close airport, good price

the indoor pool was great. bed was comfortable.

they had a free shuttle that ran on the half hour and reception was excellent even though it was 1am

couldnt enjoy the pool since it was under maintenance.

loved my stay she’s the staff, it was clean she had a shuttle which was so helpful

very good breakfast not just continental

breakfast

the breakfast buffet was very good

like that they had a pool of workout room a laundry room breakfast in the morning and some staff

but a little bit more variety at the breakfast bar would have been nice

like the airport shuttle service

delish breakfast

free shuttle to and from the airport

website noted free breakfast. there was not.

shuttle efficient as an airport hotel should be

breakfast was also wonderful and helped fuel our family to get us back on the road the next morning

the jets were not working on the spa tub

everyone was joyful. happy the kids love the pool.

gym

breakfast food!! limit on time to get happy hour and soda in kitchen area

my kids went to the pool and one of the staff was rude about them being in the pool

upon check in the front agent quickly located our booking details and advised that early check in was available

about the hotel but i as disappointed in the time it took the shuttle to pick us up for the airport

breakfast, friendly staff

nice staff , great breakfast

gym was not too bad and it was quiet

very outdated rooms, very expensive pet fee

breakfast

a dog had soiled in the gym

free breakfast and free gym

we had fun in the indoor pool

nice to have a mini kitchen with dishes etc

location was great, kitchen had a lot of amenities that we loved.

breakfast was preboxed

great breakfast room was clean and comfortable

the breakfast was delicious

the breakfast bar was clean, my room was really nice.

free shuttle service to and from the airport

gym could not really considered a gym

also i asked about late check out and i was able to check out at 12 and that was amazing because we had cheer comp to

i was assignrd a 1st floor room facing the very near parking lot and busy street

curtains don't close, and the noises from outside in the parking lot

my kids and i stayed for about 2 weeks due to us moving and the staff was not inviting at all

the front desk, the breakfast ladies, the housekeepers and basically anybody who worked there was fantastic

i like that they have free breakfast and it was very clean

nice location and loved the pool and gym with the kids

fun pool with in-out parts that the children loved

the pool wasn't open but covid what can you do.

they even managed to have room service deliver food to my room after my very late check in

no phone signal and the wifi was going in and out so i could not get any of my work done

was also a wire with exposed wires on the air conditioning unit, as someone traveling with small kids it made me nervous

to other experiences the breakfast could be improved by taking more care with the eggs (too dry)

the pool could have been cleaner

in the kitchen and the am gentleman made the stay incredibly awesome

first two nights were horrible due to kids running and screaming in the hallways after midnight and some jerk doing burnouts in the

the pool was too cold

the hotel space and the breakfast!

the staff was friendly, the place was clean and comfortable, there's a swimming pool and a gym, and a hot breakfast is served in the morning

breakfast was decent

breakfast and the bed was firm and comfortable

did eat breakfast

breakfast could be better.

arrived at 1:30 am to a very friendly helpful desk clerk who immediately said we could have a late check out

the gym they really need to replace the elliptical trainer and the treadmill

gym equipment, some not functional and no weights.

weekend to come the weather wasn’t what i thought it would be i really wanted to get in the pool

the location right off the highway, plenty of places to eat nearby, nice clean building, great pool, comfy beds, quiet, friendly staff

pool was closed for the season which was not disclosed when booking.

i love the facility, the room and the pool

the commode did not flush and the pool was out.

the pool was very nice to relax in

onsite bar and social area; suite-style rooms with complete kitchen; ample complimentary snacks and beverages in the room; excellent lighting in the room;

shower head is set at an odd angle so that you are squished up against the metal hold bar installed in the shower

indoor pool was not heated

had an attractive one bedroom suite with a walk in shower and kitchenette

hotel was under complete renovation. noisy chaos. no parking.

the lobby decor and wifi.

clean and good facilities hot tub gym business center good breakfast

slack room service they did not bring towels. saw a roach on saturday morning.

weekend bar hours. but, i understand it s a slow time of year for pleasure traveling.

breakfast bar

have fruit or something besides toast, oatmeal, and bread for breakfast

didn't eat breakfast but turned in my door cards and everything looked clean and nice.

the breakfast was only cereal

pool was closed for renovations, the coffee was horrible, breakfast was average, the place had a lot of cosmetic damages but mainly just effected the

loved the pool being open late

pool water was warm and very comfortable

gym is nice

especially liked the lobby bar to relax and unwind

the shower area offers no privacy if you are traveling with others or kids, as it is an open concept

the pool was closed when we arrived due to no one using it but the lady at the front desk gladly opened

the breakfast is outstanding

excellent staff and the most awesome breakfast.

it was clean and well kept, the pool was closed, but otherwise very nice

that pool closed at 6pm.

my kids prob got a contact

i was asked at midnight if i wanted to change rooms with my kids

clean excelente staff and polite courteous i love this place breakfast was very delicious and many varieties the staff prompt to have meal

if it had been the right time of year, the pool would be nice too

the breakfast was good for hotel food

nice and clean but i spent my whole saturday in my room because they closed the pool

breakfast was good. staff need to cook eggs properly. way to hard.

very friendly staff, clean, and good hot breakfast.

breakfast was good

breakfast is very good with a variety of things

we booked the room thinking we would be able to use the pool and it was not open

pool, breakfast

the pool was close, and it was extremely hot that day.

pool was really nice! the room was clean. the bed was amazing!

the staff is awesome and the heated pool and fire pit are nice. the cleanliness is a huge plus!

laundry services

kids enjoyed pool

great room size and bar food.

clean and good ambience in lobby liked the bar and the menu options but to airport every 30

also great service from the bar the previous night

wait at the bar to get food took a very long time

room, lovely lobby and hotel restaurant, great food, good price for breakfast, free airport shuttle, which was critical for me

no hot tub at the pool

thing i didn’t like was the wait at breakfast and wish the bar was open more throughout the

free shuttle from and to

staff is always super friendly and i love the pancake maker for breakfast

spacious rooms and connection to tru hotel with pool table.

we finally arrived at the hotel late at night, and ended up feeding the kids pizza after midnight due to the pickup issue

shuttle had to take us to the airport before breakfast opened, so a fabulous chap named michael got

just loved all the extras we enjoyed playing pool

gym was much better than most hotels, the pool table was a great addition, and tge goodies for sale

from the airport as well as to the neighboring hilton where you can get a hold meal and go to the bar until 10pm

the shuttle arrived on time which was great and the staff were all very friendly

the gym was actually really nice, especially for a hotel- i was impressed

and the shuttle from and to the airport was on time and the staff was very kind

the breakfast bar was great and the staff was excellent.

outstanding customer service and made me feel welcome at check-in and the young man that provided shuttle on tuesday morning was kind, courtious, and very pleasant to talk with

great breakfast selection

was clean and large enough for 2 adults and 3 kids

breakfast and location

the breakfast, the heated pool, and the cleaness and comfy beds.

only thing i didn t like was the grab and go breakfast

amenities , breakfast, pool,wifi etc in

laundry room was clean with $1

the breakfast, the heated pool, and the cleaness and comfy beds.

a morning flight to catch possibly have yogurt and fruit available for those needing the 7 am shuttle

the location, airport, shuttle, breakfast, friendly staff, late check out and the room,

the shuttle driver is such a friendly sole

the location, airport, shuttle, breakfast, friendly staff, late check out and the room,

shuttle pick up from the airport took 45 minutes

the only thing and it was more just a bummer but that there isn’t a hot hub with the pool

pool was perfect, even had toys for the kids

floor was a pleasure food was delicious although we did not have a car, we appreciate the free parking

the pool was open until 11pm so the kids got to enjoy that

my grandkids loved the indoor pool

it had a full fridge and kitchen area including a dish washer

surprised with the whole visit staff was friendly and the hotel was beautiful, only issue was pool being closed

staff and the breakfast was amazing

pool being closed.

free breakfast. room is spacious and nice. great service

breakfast was good, with many selections for hot (eggs, bacon sausage, waffles

were really excited to have a pool however the pool is down for maintenance to replace the heater so we were unable to do so

and if you have smaller kids they could just pull it right open no locks on the doors so no privacy in bathroom

pool was under construction. was not notified in advance.

heater was broken on the pool

chose it because it had laundry facilities. rooms were clean

the spacious room and the facilities such as laundry and full kitchen made us really relaxed

clean property and rooms, cant forget the gym with a great variety of free weights btw im a gym fanatic, lol and would love to stay at

the gym, the cables were broke on the weight machine. the washer broke while we were using it.

loved the staff i loved how they treated my family an my kids they always made sure we had what we needed they were awesome sauce

no room service charged for parking in area where parking options were not limited

plane delayed overnight. easy booking. shuttle to hotel provided

paid close to us$400 for one of the nicer rooms, for our family of four

it's clean and has excellent facilities, swimming pool, gym, bar, restaurant

the room service was good

this property staff was horrible during my check out process, i asked for a late check out when i checked in, and they basically rushed me out of the hotel at my check out

pool was closed while weather was excellent for a swim

staff was friendly and the airport shuttle was prompt both times and the drivers were kind and knowledgeable

pool was closed for season (outdoor)

staff was friendly, especially front desk and bar/kitchen staff