loved the pool and sitting outside lounge area

cleanliness, room size, breakfast choices

the breakfast and pool make it worthy of the higher prices

breakfast was amazing

staff welcomed us on christmas day, and even gave us an early check in option because they had the availability which was great after driving for 18 hours

longer pool time.

the bar was exceptionally nice

indoor pool and gym

the on-site bar wasn’t open, but many nearby.

had a bar area for our work crew to meet after hours

loved it. nice and clean. pool was great and well taken care of.

couldnt enjoy the pool since it was under maintenance.

the bed was very comfortable.the indoor pool and hot tub were the perfect addition to our stay.

the location is perfect for access to the airport and we were offered shuttle service

they had a free shuttle that ran on the half hour and reception was excellent even though it was 1am

was no shuttle saturday night so i had to take a taxi ($21 (+)the checkin staff was excellent. airport shuttle was great, really close to the airport. (+)soon as the shuttle picked us up from the airport, we knew we made an excellent choice (+)friendly staff. close to airport. convenient airport shuttle (+)easy check in, good shuttle service, close to airport but very quiet. (+)the staff and the manager s reception on arrival the shuttle driver! (+) we were on our way to cancun, so the shuttle service was awesome (+)now if you could just help that shuttle guy (+)the location was great for my brief layover. staff was pleasant - especially the shuttle driver. (-) especially my super clean room, the complimentary airport shuttle and coffee station in the lobby (+) the shuttle service they offered was awesome

very clean nice breakfast items at front desk

the free breakfast was a great amenity, but maybe lacking in quality of food.

the breakfast buffet was very good

the breakfast was delicious

shuttle pick up at the airport was prompt and hotel is very close to the airport

staff fixed as mix up with booking very quickly, had to wait 20 min for shuttle

breakfast was great, i was especially happy to be able to get a cup of decaf coffee

didn’t look for amenities so was surprised no laundry facilities no restaurant

the shuttle driver was fantastic

we came in late and was so happy to have good food and a bar r ight there

the bar and restaurant are open till late

the shuttle drivers were great and the shuttle service really awesome

like the airport shuttle service

unfortunately i didn’t have time for the pool nor breakfast but if i ever return to charlotte without a doubt i will stay here

carpeting stained, walls not very clean, gym very grim

location was very convenient, the staff was friendly, the room was comfortable and the pool was

location was a little sketchy, pool was closed

hallways floors was dirty, laundry machine was out of order and i couldn't sleep with all the noise that was in the hallway

proximity to airport.airport shuttle.

the staff is awesome and the heated pool and fire pit are nice. the cleanliness is a huge plus!

the pool was close, and it was extremely hot that day.

we booked the room thinking we would be able to use the pool and it was not open

pool,outdoor and indoor seating area. food was good.

pool, breakfast

rude and unprofessional they kicked us out because i left the room for 15 mins that had 16 yr old kids in it then said we took property out the room when we wasn’t even there and hr so that was

hotel was clean, comfortable beds, friendly & helpful staff, great breakfast every morning, staff goes above and beyond to help in anyway

staff was very accommodating (allowed for early check in and late check out)

kids running up and down the hallway

friendly staff, early check in and location

however, the grab and go breakfast was not very

location nice facility good breakfast

the breakfast area was really small.

i would have liked to have cereal and milk in the breakfast items

is not the hotels fault that the pool and gym were closed due to the pandemic

the staff was super helpful and friendly. breakfast was great

we plan to stay here in the future when we visit our kids

room, gym, breakfast— everything was terrific

pool

liked how great the staff was, the pool, the gym, and even the breakfast

were stuck as a result of a missed connection and it was very close to the airport and the shuttle service was extremely helpful

nice staff , great breakfast

loved the garden my kids enjoyed playing outside for a while

breakfast was cancelled due to kitchen

complimentary breakfast, pool, gym, ease of finding everything

it was still nice to sit around and chat and let the kids run out slmw energy

this time the pool and hot tub was dirty

there were a lot of kids, which may be the reason

no free breakfast

i booked what i did in the first place because my kids were gunna be with me and i absolutely love balconies

staff were very friendly, the room was nice, and i enjoyed not having to pay a pet fee

no breakfast yet

very outdated rooms, very expensive pet fee

the breakfast was perfect

need more choices for breakfast

wifi was great and the room was super comfy

relaxing pool, comfortable bed, friendly staff

lovely hotel and a nice pool.

charged resort fee when the pool and gym is closed due to covid

staff, room, bed, pool, food and ease of location

heater was broken on the pool

pool was small

the pool wasn't working but it will be fine

the pool wasn’t heated.

kids loved the indoor swimming pool!!

gym equipment, some not functional and no weights.

the gym they really need to replace the elliptical trainer and the treadmill

then came the smell that hit us like a ton of bricks, a very foul odor, a mix between dirty gym feet, and a overwhelmingly sweet and sour mix (hard to explain)

hot breakfast, free internet, and free parking

did not have time to use the gym and pool, which was a huge disappointment

i like the convenience of the shuttle from the airport.

cleanliness and close to the airport. breakfast was great

the breakfast wasn’t good

ice room and laundry accessible

no pool no gym no breakfast

vesta the shuttle driver greeted us with big smile at 10:30 pm!

room, lovely lobby and hotel restaurant, great food, good price for breakfast, free airport shuttle, which was critical for me

i wish the pool had 3ft for the little ones

wait at the bar to get food took a very long time

dirty pool...poor lighting in room

free shuttle to the airport.

the best hotel breakfast i be ever had. the room was excellent and staff was very nice

the convenience of the location. the kids enjoyed the breakfast, good variety.

the gym left a little to be desired.

outstanding customer service and made me feel welcome at check-in and the young man that provided shuttle on tuesday morning was kind, courtious, and very pleasant to talk with

quite old facility for the price. gym is small not everything is working properly

i loved everything the view the pool and the glass shower was amazing

the pool was very small. the reception staff were not the nicest.

pool is kind of small ,but for an inn where you suppose to stay just a couple of days is fair

clean and good ambience in lobby liked the bar and the menu options but to airport every 30

bar was closed on friday and saturday nights - really

to the airport, the shuttle came very promptly

were kids running up and down the halls for a few hours late in the evening

since it was new it was very clean and ❤ the gym!

room was clean and comfortable; breakfast selection was very good and staff friendly

and the shuttle from and to the airport was on time and the staff was very kind

the breakfast could be better

everything was ok, our flight departed so early so we didn't get breakfast

to the airport and includes a shuttle

nice gym, nice pool, enjoyed walking into the room and seeing my name on the tv

good breakfast

the shuttle driver is such a friendly sole

the airport shuttle was great to have

shuttle to/from the airport was very quick, clean, and professional (and free)

room and staff, bar was nice as was breakfast

shuttle service was present

no grits on the breakfast bar

a bug was found in our room and the pool wasn’t open during the duration of our stay.

kitchen area was nice

staff was friendly, especially front desk and bar/kitchen staff

room service food far better than most hotels

pool & room was nice.

room service was non-existent

one of the laundry attendants was rude.

also, i only ate from the hotel restaurant- in the dining room and via room service

loved the bar and lobby area

only one pool table i wish there were three

pool was very nice and the outdoor seating areas around the firepit was relaxing

none, other than the bar being closed early!

there is a great space outside with numerous tables, chairs, outdoor tv, pool, and small dog park

all other staff members, awesome updated rooms, great gym, and located near a great plaza.

breakfast bar was good also

the breakfast bar could have been a lil better

breakfast didn't offer grits ud83dude15

and the gym was not accessible due to

breakfast was good

free parking & the great breakfast included is great as well

breakfast exceeded expectations and check-in was great with a friendly face

pool was outside and it was rainy

they had a great selection at breakfast

the driver of the shuttle on the afternoon we arrived was a lovely man and so kind

the pool and firepit. very relaxing. loved loved loved the shower

the pool hours were great and the location was great close to everything we needed including several

awesome place. clean. friendly helpful staff. great breakfast.

no free shuttle to airport as advertised.

love the kitchen

pool was very small and closed when we were there

the picture of the pool made it look larger than it was but it was still excellent,even though it was only at most 5

rooms were perfect, the kitchenette was so nice and the beds were very comfy

breakfast was cold only selection was orange juice carton juice machine was not on no hot breakfast

we encountered were wonderful and friendly, the ladies at the front desk, the young man tending bar in the restaurant

was thursday, so the restaurant and bar close earlier than one might like

there was a bar and restaurant, and another eatery on the property

staff in the restaurant and bar was rude they acted like we didn't belong there we were ignored several times and we chose to

both bar and restaurant close too soon

the breakfast was real good, location was good

brianna at the front desk was wonderful, also the lady that was taking care of the continental breakfast

location, friendliness, indoor pool, breakfast buffet, size of room, etc

pool area is nice even tho we didn't get in

the breakfast was very yummy with a decent amount of options

breakfast was the only thing i did not like and that was only because it was in a brown paper bag

the breakfast and the morning was great and the staff was nice

not much food options for the breakfast.

hot shower, breakfast, comfortable beds, quiet, good sleep.. not far from attractions.

staff, clean and neat room with all the amenities, and a delicious breakfast

a hyatt house brand hotel the room had a kitchen and plenty of space

friendly staff, clean spacious room, kitchenette with dishwasher, nice pool, generous hot breakfast

kitchen manager

would like to see basic food on menu for kids. but food was great for me!!

friendly staff, clean spacious room, kitchenette with dishwasher, nice pool, generous hot breakfast

only one functioning elevator which sometimes you would find filled with trash, the gym was closed, and the pool looked disgusting

comfortable bed, clean room, good breakfast, fair

the gym was not as pictured and the pool was unavailable

better breakfast selection

the room was clean and they served breakfast and coffee

great breakfast.

never once had room service in my 4-night stay

room service and bar/restaurant in hotel, is only available/open from 5pm to 11pm

and the best thing we enjoyed was the shuttle service to places we needed to have a driver for, and ya'll offered that with a smiling

the breakfast, happy hour, the cleanliness and presentation of the hotel. 10/10 recommend.

spacious rooms/price/ location/pool/breakfast and front desk clerk.

not used to booking a hotel with a kitchenette in it so that was fantastic

nice breakfast, comfortable room and good restaurants within walking distance.

we enjoyed the breakfast but wish there was a little more of variety with hot food selections.

the rooms were equipped with a full kitchen dishwasher everything we needed !

small indoor pool, taken over by many kids.

the pool hours

the bar and restaurant was closed.

it was a plus that the pool was open

the pool was open.

nice atmosphere. the kids really enjoyed the pool. and we (adults) enjoyed the breakfast.

everything but breakfast was best

the breakfast was cold and they did not practice social distances

the breakfast was outstanding. the building was very clean.

me and my husband received 2 complimentary drinks from the bar upon arrival

staff and excellent wifi on the third floor!

clubs close by & lots of street people & trash on the ground on the street in front of parking

free wifi was slow.

allows parking on site while you are traveling

the security staff drove us to the airport so we didn't have to wait or the 1st shuttle driver

pool was clean and enjoyable

it was clean and had all the basics--a restaurant (although only open certain hours), a small gym, coffee in the am and a bar

the shuttle staff are out of this world

staff, knew how to do their jobs, shuttle driver showed up on time, clean facility, bar/restaurant open

free shuttle to airport - good price.

they offer a free shuttle service within 3 miles of the hotel which was awesome

the beds were comfortable and the gym facilities were nice.

friendly and helpful staff. shuttle service to the airport was very convenient.

reception was great and so were the shuttle drivers. i'm very happy that i chose to stay there.

very friendly and helpful, particularly the ladies that checked me in/out, and both of the shuttle drivers

the breakfast was excellent, great variety of healthy options and tasty waffles

for price pool should be accessible

parking, free breakfast, gym and pool area, laundry on site

n-were present) , pool closed and workout space was not clean

the indoor pool wasn t available

hot breakfast every morning was great

cool that it has laundry

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

even my kids love going to the gym

the room was spacious and very comfortable. breakfast was great!

front desk workers mainly over night was very rude and disrespectful she told me on u have kids make sure y’all don’t make no noise because i don’t got time for any complaints i ask

the breakfast is amazing

the bed was cozy and the showers were hot. the kids loved the pool!

the pool was nice and clean and a lot of fun for our kids

only complaint, was the way the breakfast area was set up

was kind of duck off, they had a restaurant where i could order food, buy wine or alcohol, catch shuttle to the airport and i loved the comfort

the pool wasn?t open and some parts of the lobby could use some updating

our shuttle drivers were extremely helpful

staff was amazing, our shuttle driver,  the front desk and ester the manager made sure our short overnight stay was

also, the pool could have been clean it was really dirty

they excepted me to wake kids up that was sleeping on the floor on the mattress because the bed fell to move rooms with my

the room was nice, the laundry facilities was great and the breakfast was tasty.

they were always interacting with my kids in a positive manner

went and got me some ice wich i think you should of compisatated me for that knowing i had two kids

of snacks and drinks behind the counter as soon as you check in it is a very good place the pool was clean everything was on point very good place to stay value for your

i was able to get early check in

gym equipment old and not properly functional

room service food wasn t great

breakfast was pricey but good

the gym looked nice as did the pool

pool was fun

the pool really didn’t look clean

our kids enjoyed the large, outdoor, clean pool

other guest allowing there kids to run the halls and knock other guest room doors

nice pool and suites had plenty of open space for kids to play.

the swimming pool for the kids and the hot tube for me

heated pool inside. close to the interstate.

only is the staff excellent and friendly, but the extra amenities are fantastic including great breakfast buffet and happy hour with food and drinks

even a pool and a gym are provided

the hotel also had a gym and hot tub with an indoor/outdoor pool

good breakfast

price was great, breakfast was amazing, location was on the edge of the south end neighborhood which as alive with

very modern looking. very clean. staff very friendly and breakfast was awesome!

decent fitness center

cleanliness, great shower supplies, ample space and great breakfast.

the breakfast had a lot of choices and was hot, and the staff made sure you taken care of.

room and breakfast

bed was very comfortable ~ gym was clean

the laundry was broken the ice was broken the majority of the vending machines were broken the pool was

breakfast ended at 9am after it says 10am online.

the utensils in the kitchen were not clean

pool area was dirty and inside of the

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late into the night

the property was clean, the bed was comfortable. i loved having the kitchen area.

room service n pool

enter my room without announcing themselves multiple times after i reminded them of the permitted late check out

i've had more variety at the breakfast bar at less expensive hotels.

clean, breakfast was great

the breakfast had lots of options and was delicious, and the pool was perfect for the kids to take a morning dip

late check out

you're looking for a good sized room, clean hotel, moderate prices, pool for kids, good location hotel with pleasant guest services, book here

everything it offered pool, restaurant customer service

i had a 3rd floor room overlooking the pool (which included a small patio perfect for my morning coffee)

i also liked that there was a small snack bar located in the lobby

the pool was lovely and the trees were amazingly beautiful

only one treadmill in gym

the breakfast was also good

rooms were clean. breakfast was great. location was in a nice area.

my twenty year old daughters enjoyed the gym

the pool was nice and warm in the breakfast was great

the staff were awesome and made sure the breakfast bar stayed stocked

only thing we missed was room service

in bar very friendly and helpful in evening

s

the room and bar the breakfast was okay!

the spa was wonderful! bar and restaurants on site plus room service available

lovely hotel in a good location. good fitness facilities and spacious rooms.

not use pool area, as it was at capacity all the time

size of the rooftop pool and bar area was underwhelming due to the large volume of guests during our stay

loved the location, spa and restaurants

within the hotel had good food, service was just a little slow and a drink i got from the bar wasn t the greatest

the gym. and the bed was very comfortable.

location! fabulous! i love walking around! gym and pool area

i ordered room service and the food was delicious

the lobby bar bartenders were kind and knowledgeable

was disappointed there was no spa nor pool to chill at

a day that was highly inconvenient especially since other amenities aren t available like breakfast

one slight complaint was breakfast in the hotel restaurant

the gym had a water leak while i was there

or very wealthy travelers - which means nothing is included in the nightly rate