beach and pool areas and restaurants

the coffee bar is such a nice touch too

to pay for wifi at a 5 star all-inclusive resort

tv was hard to manage for ordering room service, it did not work

alignment between sport activities and meal times, if you want to to some sport activity, breakfast could be missed, so i prefer my breakfast

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

ts) - defect hot pool

without beach shoes, there is a clear risk of injury

the spot is amazing all the staff in the spa superfriendly

we didn't really like the pool outside our door

the swim out pool

30 as an option for people who didn't eat breakfast

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and lunch at the same restaurant (starts with an a)

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

the nearby restaurant la buena vida was a pleasure: pool for the kids, sitting in the shadow and relaxing view to the caribean sea

& can be combined with some street shopping, fresh fruit on roadside, lunch, and if you have kids craving subway sandwiches do that

the nearby restaurant la buena vida was a pleasure: pool for the kids, sitting in the shadow and relaxing view to the caribean sea

very good with the pool, especially for the kids

there was one bar with a good gathering

the room service food was ok

room service was really slow

i wish the hotel would limit this or rebrand secrets to an adults only party hotel rather than couples oriented hotel

there is also a quiet pool which is super relaxing, and then down by the swim up bar it s a bit more lively

ggae, motown, etc)

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

the gym was absolutely gorgeous and the shows were fun and pretty quality

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

booking needs to specify the age of the kids so that the kids are charged properly.

kids space staff was not good

kids area

tropical pool bar had terrible staff everyday.

ly at the breakfast)

kids area

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

breakfast was good and variety of to choose from

the breakfast option could have added more non pork products. add turkey sausage, bacon ect.

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

bar area only served regular drinks instead of premium drinks

far and super busy with a long waiting line for breakfast and very strange dinner plans

the u spa was one of the best massages i have had by far

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

we felt like the service at the bar was great and the food was really good the entire time

pool area is great for kids

of the hotel

and proximity to beach some

the pool and the food was very good

pool was dirty big balls of hair floating,rocks and dirt

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant stip near

be sure to schedule some spa time (amazing

- the chlorine in the pool turned my son's hair and wive's a bit green

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

and kids are allowed, which also gives a different vibe

the rooms are great, i loved the plunge pool and

the pool was specially nice ,big and clean

no early breakfast availability.

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

it hard to get food for breakfast in the mornings, only one small place and you don’t understand what time is it open

comfortable room with bathroom, balcony and swimming pool view

wifi wasn t the best.

breakfast is brought to your room each morning and is lovely

breakfast in the shades of palmtrees every day

amazing breakfast delivered to your room at your desired timing was a nice touch as well

the breakfast was nice

we loved our room with a pool and they even have a staff member walk around making sure we had everything we needed at our

she was great and helpful great location great architecture great continental restaurants breakfast need to be improved get few new foods daily great pools nice

kids enjoyed the kids club activities and staff

wifi is horrible to non existent

would be great for kids - cute playground and lots of entertainment

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

restaurant downstairs was great & close to room made our vacation extra special, not to mention room service

is amazing restaurant and bar personnel are courteous and willing to help the beach is really comfortable and well cared

love the breakfast but not so much the lunch or dinner

no entertainment, no kids room

everything was fantastic - the beach, the service, the drinks, food, the kids daycare

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

the fact that 24hr room service is available and included in the price was really helpful especially when we got in

has many pools and caletas along the river that surrounds it where it really is enjoyable for the kids to swim

room service could use some fine tuning

there is a mini bar / speakeasy called el deseo which although is very pretty due to the lighting, is also very

room service all fun inclusive kind staffs bathing facilities

t great) but enjoyable

cluded shuttle goes only from cancun airport) to get you there

service bar was not refreshed during our stay

kids have to be used to staying in high end places but have access to many cool spots

ud) kids' pool

o doesn't eat much at all and cannot use the kids club as it's 3 and up) but we loved the hotel

spa service was amazing

limited seating around the pool unless you have a swim-in room - most of the seating is around the

at the ocean and eating breakfast from the breakfast buffet is great

limited selection of beer but bar choices are generally good

attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

we loved sitting on the balcony in the morning, and room service was fast and delicious

and they could do an earlier show for the kids, take after sandos caracol maybe

i went to reception and the money was there as the room service employee (luceli) took it to them

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

the only real ac is in the spa and the gift shop

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

kitchenette only came with pots & pans so i had to buy dishes, silverware, soap & paper towels they

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

the outdoor pool was small but refreshing in the heat

especially no fridge but there is a kitchen what is the point of a kitchen with no fridge and it’s 90 degrees with 100 percent

no kitchen utensils

lady that cooked the eggs for breakfast and the staff on general in the buffet where rude and might need a little more training

breakfast buffet, house keeping up to par, laundry service great, all services used were great

handles didn’t work well, gym was too small, sargassum, and the earliest restaurant reservation available was

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was