music a little to loud from the pool area

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

ew) of the staff were nice and customer focused parking close to hotel

is a great option to go with kids because the beach has no waves at all

m), swimming pools, pool with bar, large room, beds

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

my kids loved the pool

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

my kids loved the pool

breakfast was good and variety of to choose from

my kids absolutely loved the kids club

the staff were amazing, the facilities were fantastic (awesome if you're travelling with kids) and the food was delicious (and plentiful

gardens, plenty of open areas, clean pool, feels secure

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, u

kids loved the barcy water park & playing at the beach

food, especial 24hr snack bar and pool side bar

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

kids space staff was not good

ginásio, kids club, beach, buffet choice, facilities in general are very good

we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we had to take turns to go get drinks so that someone had eyes on our kid

you re traveling first time and with young kids beware of this place

tropical pool bar had terrible staff everyday.

tropical pool bar had terrible staff everyday.

large, well equipped and clean gym, like i have never seen before

there are areas for adults only

one pool for kids and it was under repairs/construction

everything was fantastic - the beach, the service, the drinks, food, the kids daycare

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

they tried to charge me for room service but i refused to pay for it

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

of veing locked out of our room in various occasions was frustrating, mainly because we had kids

we noticed the reusable cups at the pool bar weren't dishwashed but hand washed and sometimes just dipped in water and restacked

well managed breakfast buffet in line with restrictions

we treated ourselves to hydrotherapy at muluk spa - a dream

shuttle pick up wasted a lot of our time waiting on us and others

we stayed in the spa house

service at restaurants and especially at cayuco restaurant was very very slow food we ordered to room service came after 100-120mins a ladie at front desk when we went to book a photo shooting was

vegan breakfast was very good.

wash clothes, also got a room with a kitchen

no kitchen utensils

no other facility besides pool, still awesome value.

great place! comfortable, super clean, internet , parking, pool , great location

the small pool is also positive

t they do have non-plant based options if you need them) the room service is 24 hours

pool, vegan tacos, vegan breakfast

the list goes on though with the su casa hostesses & servers, the vegan tacos staff, room service staff, the room cleaning/turn down service staff and nomadic guides

spa is outstanding

comfort, herman miller chair for home office, spiritual activities, pool, beach, quietness

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

to get a taxi with less than a 2 minute wait, excursion services offered at the resort, sports bar and many more to list

room service, staff, restaurants, facilities looked elegant, all you can drink and eat, beach side

more tv s at the bar by the main pool

the bar is super quiet and no atmosphere

we found that the royal hideaway adults only beach was the best when compared to the other resort beaches along the beach front

friendly staff wonderful beach swim up bar tequila

crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

we got wonderful massages at the spa and went parasailing, which was amazing

we used the pool and by the time we were leaving the hotel i remembered

kids club doesn’t really exsist - 15 minutes once a day by the pool and they are back

they should review the spa offers from europe and consider improving their owns

there were no prawns :/ could invest more in the gym

gym is next door but you can’t hear a thing

also kids at the swim up bar was not cool

very close to the center, room was clean, the owner is really nice, clean pool

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

pool was closed, half of the building was under construction

room) and was able to have a one hour web meeting with 5 people and no issues

no parking , only street parking

no parking, no hot water, small room

no official parking, fridge was not working

no parking available only street parking

i looked forward to breakfast each morning as you had a lovely selection of fruit bowls, as well as toast, cake, tea,

wifi is great, just as the garden and the small pool 5min walk to the beach

ate breakfast one morning

feels like your in the jungle so lovely so many birds and the pool is great felt very safe and had a great time

the pool was very dirty

beach/pool/facilities very nice

would have preferred that the pools here a bit cleaner

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would not recommend the beach club for the maroma beach free excursion- we were made

food was great bar staff was fantastic

there is a turtle pool in the lobby that my daughter loved

all rooms overlook the courtyard or the pool

lovely swimming pool, great for small kids

great location and a lovely pool. the staff were all lovely and helpful too.

the pool area is lovely, nice with the kitchen to make your own breakfast or a quick meal, and the

only glitch this time was the wifi was connecting intermittently in the room i had but it was not an issue (for me) as i simply (+) oh, and the wifi was reliable and use simple standard password login (-)wifi i have every experienced (+)clean , calm , location , tv , wifi (+) wifi very good (-) no wifi reception in the rooms (-)wasn't wifi in the rooms, but there was in public areas- we were able to get a weak signal on our balcony (-) fuethermore the wifi only works in the reception area- in the room was no signal at all, we couldn t even find

pool was closed for the day i was there. a lack of comfortable places to sit in the common area.

rooms were bright and clean, and the pool was warm and clean

pool doesn t get any sun at all so no good for sunbathing

the pool was also a nice touch and the small size of the hotel made you feel like a valued guest

ts) - defect hot pool

plenty of lounge chairs by the pool and on the beach

breakfast til late night room service the foods offered were varied and delicious

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

the tiles were falling off in the shower and in the pool and towel hooks were falling off the wall

nice apartment, comfortable beds, large living room excellent pool & relax deck super nice people serving the apartments, around for any questions very

the pool was dirty

pool needed a good brushing and vacuuming.

centrally located close to food and shopping small gym and rooftop pool

free parking, location.

in the evenings the wifi works pretty bad

parking is secure and easy even for larger vehicles

fast wifi at all rooms spacious rooms

hotel has parking on premises

the pool there was more like a fountain

to keep my thoroxine (medication) cool the manager told me none of the hotels in mexico have bar fridges

+ bad smell; toilet leaking; dusty shelves; bathroom needs to be renovated; breakfast horrible; pool

break-fast, nice people, the hotel provide towels to take to the beach, the hotel had swimming pool, close to the bus station

centric, nice pool area, i was allowed to leave my luggage after the check out, friendly

wifi was strong and some people were working remotely

loud music until late. the wifi does not reach the rooms

told us they had a parking, they hadn t

the property has a central location with parking nearby

also the wifi could be bit more stable

breakfast was complimentary at another hotel (i never made it there though

could be improved especially in terms of time of response and the breakfast is provided at another hotel about 10 mins walk away and it’s just toast and jam

room was ok but the breakfast included is horrible, just toasted bread and butter and

breakfast included was very very very short and bad, does not worth the price at all

also do not book this place for the breakfast

the room has full kitchen, so you can keep some snack, drinks or cook full meal if you want

the kitchen lacked essentials like salt, pepper, oil

apartment was immaculate, the kitchen had everything you could possibly need (even martini and shot glasses), and the beds were

the hotel bartender pavel and his assistant ana are extremely friendly, the hotel bar is as lit as the clubs

the rooms were spotless and 1 bedroom condos, fully equiped with a kitchen, ensuite and half bath, in addition to a large balcony

pool area could be better maintained

host was kind enough to allow a late check out and

very nice pool quiet good apartment perfect with kids

equipped kitchen, huge bed, two a/c that kept the room very nice and cold

our friends and family another two, and they were so nice to all of us and understanding of our kids and noise