for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

not the best for kids wanting to play in the water

slow wifi

apartment was lovely, very clean and comfortable with good fast wifi and a large drinking water dispenser in the main living area

very good with the pool, especially for the kids

service was great at the pool and bars

he took care of extra pillows, dinner reservations, beach cabana rentals, and sent us a special breakfast for our anniversary

pool water a bit too cold

pool in february was not heated enough

breakfast was delicious

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

food very plain, watered drinks, uncharming pool area, lack of sunbeds

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

gym is garbage, pillows on bed are hard as rock, have to get out of bed to grab key card to turn of

the breakfast buffet was especially good and definitely a highlight of the stay

rooms, the bathroom door knob was broken, and telephone wasn't working, clock wasn't working and wifi booster wasn't there in one of the 3 rooms we booked

the pool bar staff, aurelina and clara are amazing

tv was hard to manage for ordering room service, it did not work

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

plenty of lounge chairs by the pool and on the beach

pool and other amenities, staff

beach/pool/facilities very nice

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

we didn't really like the pool outside our door

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

the gym was absolutely gorgeous and the shows were fun and pretty quality

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

booking needs to specify the age of the kids so that the kids are charged properly.

kids space staff was not good

kids area

tropical pool bar had terrible staff everyday.

ly at the breakfast)

kids area

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

breakfast was good and variety of to choose from

the breakfast option could have added more non pork products. add turkey sausage, bacon ect.

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

bar area only served regular drinks instead of premium drinks

far and super busy with a long waiting line for breakfast and very strange dinner plans

the u spa was one of the best massages i have had by far

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

we felt like the service at the bar was great and the food was really good the entire time

pool area is great for kids

of the hotel

and proximity to beach some

the pool and the food was very good

pool was dirty big balls of hair floating,rocks and dirt

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant stip near

be sure to schedule some spa time (amazing

- the chlorine in the pool turned my son's hair and wive's a bit green

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

and kids are allowed, which also gives a different vibe

the rooms are great, i loved the plunge pool and

the pool was specially nice ,big and clean

no early breakfast availability.

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

it hard to get food for breakfast in the mornings, only one small place and you don’t understand what time is it open

comfortable room with bathroom, balcony and swimming pool view

wifi wasn t the best.

breakfast is brought to your room each morning and is lovely

breakfast in the shades of palmtrees every day

amazing breakfast delivered to your room at your desired timing was a nice touch as well

the breakfast was nice

we loved our room with a pool and they even have a staff member walk around making sure we had everything we needed at our

she was great and helpful great location great architecture great continental restaurants breakfast need to be improved get few new foods daily great pools nice

kids enjoyed the kids club activities and staff

wifi is horrible to non existent

would be great for kids - cute playground and lots of entertainment

kitchen free drinking water, and fridge available

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

it's cheap but you also get no extra

there is no kitchen in this hostel.

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

the pool is nice and though there were other people at the hotel, it was pretty quiet

to everything and perfect if you want to visit different things without wasting time swimming pool is cozy and with nice landscape breakfast at the moment is not available at the

awesome pool and chill area

the wifi worked very well too

there is a pool next to the breakfast area, and breakfast is included in your stay

cosy, comfy with the beds and bedding and spotless - as they were cleaned daily massages provided wifi is great showers

we had no fridge in room - kids did

place we had a great stay everyone was very helpful and kind especially with the kids, very accommodating food was really great good cocktails would recommend

the food was great, which is not always the case with room service

the wifi is basically not working and you are lucky if you can connect a couple of hours a day

added bonus, beach was moments away while also being far enough to escape for some privacy, beach bar had great food/snacks for an afternoon spent lounging on the beach beds that are also included

slight downside but not exactly a big deal is that there is no reception or room service after 8pm to 8am and that they don t serve dinner

wifi in the room was terrible

on the hotel, you can walk to fancy restaurants nearby but there was nothing quick and simple for kids

no pool

easy to find street parking and walk to restaurants

all kitchen corner in the room), small balcony with sunset view - it is quiet even though its in the

the tiny parking lot did make it a bit of a hassle to find parking at times

very good wifi

location nice pool, balcony and room was spacious

load spead not

wifi works fast and the pool is clean

few parking spaces

staurant visitors who do not stay here also park here) - wifi did not work in the room - long distance to the beach

breakfast included is missing.