music a little to loud from the pool area

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

ew) of the staff were nice and customer focused parking close to hotel

is a great option to go with kids because the beach has no waves at all

m), swimming pools, pool with bar, large room, beds

we travelled with kids and their faces on arriving in the reception were worth the cost

pool area is great for kids

the hotel pools were nice and the swim up bar was a nice touch.

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers,

kids loved the barcy water park & playing at the beach

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

minerve helped me reserve my spa experience

not a really wonderful experience to wait with two small kids

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

you’re traveling first time and with young kids beware of this place

room service did not exist, i called three times and they did not answer me. really bad.

we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we had to take turns to go get drinks so that someone had eyes on our kid

better rooms, better landscaping, nicer buffet area and a the best kids water slides

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

seems the hotel was understaffed overall, long waiting at the pool bars

ginásio, kids club, beach, buffet choice, facilities in general are very good

food, especial 24hr snack bar and pool side bar

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

beach front, great gym and spa

beach/pool/facilities very nice

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

we didn't really like the pool outside our door

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

vegetarian choices are limited shade next to pool is rare

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

ts) - defect hot pool

without beach shoes, there is a clear risk of injury

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

plus for the hotel for a bar with healthy juice

mini bar and room service selections were a little sparse

the room service menu is very limited, basically just some salad

things in our room did not work

nicely maintained, clean, room service prompt, lots of activities 4 night stay not enough.

colourful building next to a great beach bar and couldn t be closer to the sea

a very nice restaurant is attached to the property with a nice pool

bar and restaurant staff was friendly and accommodating as well

they also had good wifi

pool is located down the beach at the bar which wasn t a big deal

it was pouring raining they did not offer a golf cart to take us to the libby where transportation was waiting for

there are 2 options for breakfast, 3 for lunch and 7/8 for dinner

we noticed the reusable cups at the pool bar weren't dishwashed but hand washed and sometimes just dipped in water and restacked

of the staff would answer bad or make faces and seem like they we're doing you the favor and the golf cars at night passes to fast and won't stop for you and it almost seem like they were running

the kids club staff were excellent

food was spectacular, from breakfast to dinner all around

kids had a blast

one pool for kids and it was under repairs/construction

best places for cocktails rooftop pool bar at casa la piramide and arenal

the mayan ladies making tortillas in the breakfast hall by hand, the random serenades by 40 person mariachi bands, and if you want to go to

hotel was amazing and an adults only location with 5 star treatment

this is an adults only hotel

the spa wow best experience of my life please spend that money and book a massage you won t regret

huge selection for breakfast

gym bathroom smelled rough. kinda hard to navigate but getting lost was kinda fun.

breakfast was delicious

same for breakfast, men cannot have a tank top or cutoff sleeves woman

breakfast was great, everything was perfect. the shows, the mexican food

we loved the pizza by the pool and also loved the grill for dinner

we would like to have seen a late night bar near the beach

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

my kids are delighted to go to awen, the kids club, where ceci & pato made magic with them: treasury

ud) kids' pool

) the gym is a bit small and can use more machines

ry cool sunset sessions), even kids enjoyed dancing on the beach

very good sunbeds clean pool, public bathrooms very friendly

feeling of being rushed to finish breakfast by some of staff telling us that the venue would close in ten minutes

breakfast was great

jose, carlos and erika at bar alegria we re the best and created great relationships with us

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

adults only is a plus

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

food, nice animators at pool provides good programs every afternoon

i was annoyed that the kids club said it was open every day, but it wasn't

delicious drinks in the bar :) rooms were quite spacious and comfortable - nothing to complain about

several pools

no other facility besides pool, still awesome value.

great place! comfortable, super clean, internet , parking, pool , great location

no kitchen utensils

staff was pleasant and helpful. they upgraded me to a studio with kitchenette

also they were super helpful and gave us a late check out

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

food was very good the beach was amazing we are very happy with the service the kids club had very nice activities it was close to walk to the center the entertainment was nice

only thing was the towel exchange for the pool

there were no prawns :/ could invest more in the gym

hotel with swimming pool and beach

pool was closed, half of the building was under construction

tiny swimming pool, didnt look welcoming

very close to the center, room was clean, the owner is really nice, clean pool

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

a rooftop pool would be prefect

know, it didn't have a pool, or a breakfast bar, but the room was spacious, had a balcony, a whole minifridge to fill up

there was no pool in sight and there is no elevator

was a pool to use, located across the street at a partner hotel, but i would not recommend using it, it

pool/bar terrace was closed

there is a turtle pool in the lobby that my daughter loved

old loved seeing the turtle pond at reception everyday and there is even a tiny slide for little kids

lovely swimming pool, great for small kids

rooms are clean and tidy, nice outdoor swimming pool

really friendly staff too who helped us with getting some emergency laundry done when we arrived after a very rough journey from london

feels like your in the jungle so lovely so many birds and the pool is great felt very safe and had a great time

everything.great breakfast. nice rooms, pool. so nice.

location is great, facilities and breakfast super healthy and enough for an entire morning.

great pool

ate breakfast one morning